Red Funnel Ferries Anmeldelser 

Ran on time. Clean, comfortable.
Better value than the alternative.

All Red Funnel were very polite, helpful and organised.

On time easy on and off friendly staff

First time on a ferry with vehicle, experience from start to finish effortless, on time and even allowed us to travel on an earlier ferry on the way back.

16 years of travelling between Southampton and East Cowes and always have a great experience with Red Funnel. Staff friendly and helpful and always a smooth trip. Thank you.

Good service and punctual

The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island!
My one concern is the lift. Disabled passengers often have long waits as able bodied people selfishly dominate the lift.
We feel that staff should be more aware of this and provide assistance.

I have a ferry booked this Thursday at 15.30 but need to bring it forward by an hour. The assistant on the phone was very helpful and changed the booking straight away and I had confirmation email through immediately. Thankyou.

Stress free crossings to & from the Isle of Wight .

Travelling with a disabled family member ,we were parked near the lifts on both journeys which made things so much easier.

The staff were all very helpful and pleasant.

The only complaint would be the price of the food but the quality was good.

It was so bad the staff was just rude and they told us the wrong time it leaves and we missed it and they closed the foot passenger way too early and so our family in the car one had to lea Without us because they closed the door early the foot passenger one

My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space for him to get out of the car . Even arranged wheelchair as dad was very weak .
I find the customer service excellent which is very rare these days .
Well done

I recently travelled on thr ferry from cowes to Southampton. Arrived 30 min before boarding with a disabled badge. Displayed the yellow ticket as asked and left my hazard lights on. They boarded me last next to a hdv trailer with no way for me to get round. I raised a complaint and they blamed for being late!!! The late trip was the return trip. On the return trip I had plenty of space. My complaint was regards the outbound trip. They did not take the time to read my complaint properly before claiming it on me. They also said I had plenty of room to navigate the trip to the lifts. I included photos. I walk with a frame. There was no way possible to get to the lift with my frame. There reply was negative. I asked to raise an official complaint with a complaint reference number. I have not received a response. The customer service is terrible, which is a shame because I am a frequent traveller. To blame me and brush me off is very un professional. It saddens me why they take this attitude.

Ferry on time, staff very friendly,we do use the Signature Lounge, lovely start and end to our holiday. thank you great customer service experience

Unbelievably expensive. Overcrowded and dirty ferries. Singularly unimpressed.

Ferry crossing was good, comfortable seats and good amenities.

Always a pleasure to travel on red funnel
Staff always happy and helpful

Easy to book. The staff were friendly. The journey was stress free.

Slight delay because of a broken down car but they made the time up.
Our grandkids love travelling on the ferry. It gets them ready for their holiday.

It was great
😌

Arrived with minutes to spare for an earlier ferry than booked and staff helped us onto it promptly. So accommodating. Thank you

Not wild about your new app though. I could not find out the service status for the ferries as we were in transit, only where they were in the solent/sound.

Old app always excellent.