My massage gun suddenly stopped working. I am unsure of who to contact to get this fixed as it seems they have closed their business website?
Virksomheden har svaret
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Se, hvad kunderne siger
Ordered the Lite Mini Massage gun. In the pre-Christmas delivery chaos DPD didn't deliver despite their system saying they did. Contacted Recovapro who arranged a new shipment which arrived the next... Se mere
Untrustworthy company and terrible customer service. Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. No... Se mere
Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. Now after 2 months communication, still not able to retu... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Recovapro percussion massage gun is a vibration device that helps improve blood circulation, relieve muscle stiffness and soreness, prevent muscle damage and reduce lactic acid level. Recent studies have shown that percussive massage provided by a massage gun can cause muscle tissue to contract 30 times more than normal voluntary contractions. Interestingly, this action results in muscular and fascial lengthening and strengthening, leading to improved muscle strength and enhanced muscle recovery. This combination results in relieving muscular tightness and reducing the physical stress placed on bones and joints
Kontaktoplysninger
Storbritannien
- www.recovapro.co.uk
2,6
Under middel
2 t anmeldelser
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Great company to deal with
Item was delayed due to postage strike. Regular updates were sent. The massage gun is amazing on lowest setting. I’m sleeping so much better already.
22. december 2022
rubbish customer services
ordered product, never arrived, tried multiple times to email and call. posted on trustpilot suggesting that I would have to consider refund, THEN got a response, which basically said "here is yr refund". Great i have my money back, BUT what rubbish sales response! surely a better reponse would be "we wany to as a customer, we are chasing item, really sorry for inconvenience, possible goodwill gesture?" Would i buy from this company again NO as obviously there is no loyalty or any interest to a customer - bizarre business model
11. december 2022
Besvarelse fra Recovapro
Hi Steve
We apologise for the service received. You ordered a refurbished device which was being built and prepared for shipment. We then received notification of your review stating you wanted a refund as such a refund was processed and an apology for the service received sent.
Once again I apologise for the service received
INCREDIBLY BAD COSTUMER SERVICE
Whilst their products are decent this company offers an incredibly bad costumer service; it is rather apparent that the people they employ lack any form of costumer service training, people skills or basis education for that matter; likely very young and/or immature. Would not recommend.
12. december 2022
Fast dispatch stuck somewhere, never delivered.
Order placed and quickly dispatched, and at this point the great support stopped.
The parcel got stuck at a courier depot where it was supposed to be exported to the EU. It has been sitting there for 10 days now and now has happened since. I wrote an email using support contact from the website and so far got nothing, the parcel has not moved at all.
25 days later still no delivery. Courier asked the sender for export documents and a few days later retuned the parcel to the sender.
How does a business of this się not know hiw to prepare International delivery is beyond me.
9. december 2022
Ordered a Refurbished Massage gun with…
Ordered a Refurbished Massage gun with next day shipping (charged at extra cost and sent dpd tracking)but after not receiving next day,asked via email for refund of shipping cost.This was done but again the gun wasn't delivered the next day!! Asked via email where my order was,to be told as it was a refurb we haven't made it yet,and would be sent once ready!!! After another day went by,asked for a refund. Shocking that a compy can advertise a product and without stating we only make to order!! Maybe the hype about this company is all media hype and paid for adverts because it's service is atrocious
Edit for reply from recovapro:
Maybe you should say this information on the page listing the 'refurbs' then!! Can't be Refurbished then if you need to build them. You build a new item and you repair a return!!
False advertising for stock you don't have ready....just be upfront about it🤣🤣
1. december 2022
Besvarelse fra Recovapro
Hi Nigel, we once again profusely apologise for the service you received. Given all refurbs are built to order and tested prior to despatch to make certain the device being shipped is in outmost condition , unfortunately because of the time of the year , we have been extremely busy as such we can not presently offer next day delivery on refurbs.
We do apologise once again for the service.
Great customer service… fantastic…
Great customer service… fantastic product … powerful doesn’t stall … really well made .
19. november 2022
Super fast delivery
Super fast delivery, and for the small unit, it’s extremely powerful. Great product, thanks.
4. november 2022
Fast delivery
Fast delivery. Answered my question quickly as to which massage head best suited for the piriformis muscle. Well packaged.
4. november 2022
Superb service
Product is great. The delivery was super quick. Bought 2 of there now.
1. november 2022
Terrible Customer Service
Purchased a faulty unit. I was asked to provide video proof of fault. Why? Provided it anyway, then dead silence. No replies to emails and no idea what is happening next.
3. november 2022
Besvarelse fra Recovapro
Hi Craig
The video is simply to confirm if the fault can be rectified without you having to send your device back to us as such , removing the need for you to be without your device.
As soon as your video was sent , we replied back with the return process and asked for a suitable date for collection of the faulty device to occur
You need one of these if you play sport…
My daughter plays high level football and has historically struggled with leg injuries. Fairly normal for anyone playing at this level. We searched high and low for a solution and the Recovapro was recommended to us when we visited their store in Bluewater. We now use it every night for about ten to fifteen minutes on her calves, thighs, glutes etc and it has been transformational to her. I cannot recommend the Recovapro SE highly enough. Customer Service is top notch too. We had the misfortune to have our unit develop a fault and Andrew understood the immediacy of our needs and replaced the faulty unit by return. No quibbles. If only all companies could be as good as these guys.
2. november 2022
Uopfordret anmeldelse
This is a great massage tool
This is a great massage tool. It has various heads to use for different body parts, the battery life is huge (whenever I pick it up it just works, never any low battery problems), the force it produces is plenty - I don't even need to turn it on full, and the relief it gives is immediate. It's affordable too. I would not hesitate to recommend.
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Recovapro
Hi
We apologise. You never informed us your charger was broken. If it is, we would happily replace it.
Your Recovapro device was purchased 30/3/2020 since then you’ve made 2 additional purchases for replacement chargers of which one was cancelled prior to being despatched.
Faulty chargers are covered under warranty but unfortunately we cannot replace a charger which has been misplaced under warranty.
Fabulous!
The Recovapro is just fabulous and so simple to use. It’s quiet too. The various different heads are good to have for massaging various parts of the body in different ways and intensities. Couldn’t be more pleased that I purchased it and highly recommend
8. oktober 2022
Very impressed with service, despite delays.
Problems with delivery but outside Recovapro’s control. We were kept up to date regularly, and therefore don’t think we could expect anything else.
20. oktober 2022
Impossible to get a refund for a faulty product
Still no reply from Recoverapro despite ringing 18 times now (at 15 minutes 14 seconds each time a voice recording will kick in to tell you they are busy helping other customers and to leave a message). I have also emailed (as advised) 4 times (complete with serial number and a video of the faulty product) and filled in 3 customer contact forms. DO NOT use this company because if the machine is not working you WILL NOT get your money back, or any customer service what so ever.
19. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Recovapro
Good Afternoon,
We have responded to your emails asking for you to advise a collection date for your order, so your refund can be processed.
Please respond to this email with a collection date and address so we can arrange this for you.
To date 9 emails have been sent to your email address you provided and 12 calls have been made to the number ending in 1812 you provided.
Kind regards,
Recovapro
A very good process and product.
9. september 2022
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