Recovapro Anmeldelser 

Untrustworthy company and terrible customer service.
Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. Now after 3 months communication, still not able to return and get my money back.
Don't fall in their trap by looking at 90 days return policy, you will be responsible to pay postage and not even get refund.

The attachments are not easily detached from the gun. They have to be removed via plyers

Introduction
If you're considering purchasing a massage gun from Recovapro, I urge you to read my review first. I've had an incredibly frustrating experience with both the product and the customer service, and I want to save others from the same ordeal.

The Faulty Product
My Recovapro massage gun stopped working just two months outside of the warranty period. While products can sometimes fail, the timing was suspiciously convenient for the company, leaving me with a faulty device and no coverage.

Initial Customer Service Interaction
I reached out to Recovapro's customer service, who initially seemed helpful. They offered to repair the product for a fee of £39.99, which I agreed to.

Hidden Costs
However, when it came time to pay for the repair, they tried to charge me £49.99. It was only after I questioned this discrepancy that they corrected the price to the originally quoted £39.99.

Incorrect Information
To make matters worse, the customer service team provided me with the wrong address to send my item back for repair. This incorrect information is documented in my email thread with them.

Lost Item
Due to the wrong address, my massage gun is now lost with Royal Mail. I have no way to retrieve it, and Recovapro has not taken responsibility for their mistake.

Lack of Accountability
When I informed Recovapro about the lost item, they sidestepped the issue and instead offered a courier option to collect the item from me—an impossible solution since I no longer have the item.

Radio Silence
It's been well over a week since I last heard from Recovapro. Despite multiple emails, I've received no response. Even more frustrating is the fact that the phone number listed on their website doesn't seem to work. I've tried calling multiple times, but the call doesn't even register, making it impossible to speak to a human being. I'm left with no way to contact them or get any sort of reply.

At a Loss
I'm now left without the massage gun and down £39.99 for a repair that can't even take place. I'm completely at a loss as to what to do next.

Conclusion
I want to warn potential customers about Recovapro's faulty products and abysmal customer service. I've lost both my money and the product due to their negligence, and I don't want anyone else to go through the same experience.

29/08/23 Update: Unbelievable Response from Recovapro

Since my initial review, there have been further developments in my frustrating journey with Recovapro. Today, I finally received a reply from them—but it’s not what I expected.

Rather than taking responsibility for their mistakes, Recovapro seems to be attempting to shift the blame onto me. They claim that they offered me a collection service for the item repair, something that was never mentioned by the customer service representative during our interactions, which I can prove via our email chains. Additionally, they now insist that I was supposed to provide them with tracking information, a requirement that was never communicated to me.

It’s disheartening to feel like I’m being pushed the blame by a company that should be accountable for their errors. I reiterated that I’m in this unfortunate position solely due to their negligence.

Instead of addressing the core issue and offering a genuine solution, Recovapro refunded me the repair cost—an action I never asked for or wanted. My primary goal remains getting my item repaired, not getting a refund. Their attempts to absolve themselves of the problem when I need their support the most are disappointing and counterproductive.

As I continue to navigate this situation, I remain committed to sharing my experience with others and urging caution to anyone considering Recovapro’s products or services.

30/08/23 Update
Despite my earnest efforts to engage their customer service, no solution emerged. Instead, they persisted in blaming me for my lost item, despite clear email evidence of their incorrect address.

Surprisingly, they questioned my review, implying I sought a refund—something I never did. They also seemed baffled by my negative review, despite my detailed explanations of my dissatisfaction.

Interestingly, they pointed to their website policy, inadvertently validating my concerns. They don't offer a collection service, which they accused me of declining, even though it was never offered. Their policy disclaims responsibility for lost parcels, yet they contributed by providing an incorrect address, risking Royal Mail mishandling.

I reiterated my desire for item assistance, not a refund. They refunded, seemingly to absolve themselves. Even after my points, they advised me to contact if I find the item. Realistically, I don't expect that.

Even if the item magically appears, I will not be using their services again.

Issue with the motor communicated to Recovapro - significant delays in-between responses, very informal conversation and few details provided (not even a representative name). Asked to fill out a card for return and selected repair or I'd pay for an upgrade to the latest model - process took around 2 months to return, including an attempted delivery from Royal Mail who believe the premises was unoccupied. Unable to get through when ringing the provided number, line not active.

Original unit repaired and returned, still making a noise. When contacting Recovapro again, I'm now informed my unit is out of warranty and the best they can do is refund the repair fee I did not pay in the first place.

Very disappointed and dissatisfied - I use their products daily and had been recommended them by my sports therapist who has also since informed me she had significant issues with their warranty and customer service process.

Still due to contact Recovapro following our notification of being outside of warranty (after the repair had failed).

Response below is categorically false - the item was not in a working condition, electric motors should not rattle or grind, nor should they need to be 'repaired'.

At no point was I made aware I was outside of warranty until the 'unnecessary' repair proved to be unsuccessful. If only your customer services was as quick as your attempts at damage control on Trustpilot reviews...

Please note - the unit has clear damage marks from where the gun has been taken apart. I have yet to confirm an approach and still pursuing a refund the item. No resolution or acceptance has been made as of this review.

Good value and very quick service. Nice and easy to use and ergonomically sound

As the title suggests, only ordered it again because I liked their product but this time the delivery was very late. I ordered it for next day delivery for which they even charge as well. I needed it for my pain relief and wanted it in time but it took more than 3 days before it was even sent. Probably won't order again from them as they never bothered to respond to my email either even to check and their phone number is also a dead end where they won't even accept calls. Terrible

The product is fine and working well, however it’s not the colour we ordered and we could not return it because the box had been damaged before it got to us. It looked like someone had tried to open in before it was packaged for mailing!

It eases muscle pain. A great machine.

I needed a replacement charger for my lite device. I paid for fast delivery which cost over £5. They advertised next working day service but when nothing arrived after 6 days I tried to call them on the phone. I rang on numerous occasions over the next couple of days but never got an answer just a bog standard answer phone that didn’t even mention it was even a business. So I emailed them and got a reply 2 days later saying they’d send it straight away. It eventfully turned up 3 days later. Not great service but the lite massage machine is excellent.

Bought gun 18 months ago and leaflet enclosed said "every product is backed by a 2 year warranty and award winning support from our customer support team - a group of specialists dedicated to your overall well being". My gun stopped charging after only very light occasional use, well within the 2 year period but they would not help in any way as I bought it through a 3rd party retailer, not direct from them. Their phone line is just a recorded message, they invite you to leave a message but don't return calls, they eventually reply to emails but are very very unhelpful. I now have a useless new-looking gun fit only for a skip when surely it should be mendable.

I purchased two Recoverpro Lite massage guns.
One was fine but the second was faulty and would not work after being fully charged.
I notified Recoverpro by email. They responded within a couple of days and sent a replacement within a few days with no quibble.

The product wasn’t what I expected and the company didn’t reply to my email query. It was only an accessory but it’s still a purchase and I needed some assistance. The actual recovapro is brilliant, just the CS was disappointing.

Recovapro have since been in touch and it would appear that the ether swallowed my original email. I can confirm their CS is active and helpful! !

I’ve changed my star rating to 3 from 1 as I’m still disappointed with my order of a part but pleased to have had some clarification from them. It appears the part I thought I’d ordered is only available with specific models which is a shame. I’ll return my order now.

I still maintain the Recovapro Lite is phenomenal and I’ve had mine for 2.5 years and still use it almost daily. Charge still holds well.

Despite paying for next day delivery, my purchase hasn’t even been shipped. Tracking number simply says a label has been created. I made the purchase several days ago and it is now well outside a next working day delivery time slot with no changes to the shipping status. I've tried contacting them through email and website form with no response.
ETA: customer service did get back to me which was reassuring so fingers crossed the product will arrive in the end

good bit of kit, supplied promptly

My order wasnt received.
It was left behind my bin.

The product itself is fine, did what it says it would, but, when it stopped charging for no apparent reason I tried multiple times through their contact page, e-mail and the fictitious phone number they don’t answer to obtain advice. I was happy to buy a new charger if that’s what they advised but I have not been able to get an answer from them no matter how many times I’ve tried. So I’m left with a gun that doesn’t work. Given that other brands do pretty much the same job, I would go elsewhere as Recovapro have no customer support.