RBC Anmeldelser 287

If I could give 0 stars, I would. Their online banking customer service is the worst! Waiting 25+ minutes to simply speak to a representative is unacceptable.

My father had a loan with rbc for my car he just passed earlier this year. I had everything done, and they were paid in full for the amount owing on my car. Here's the issue because it was paid in full I had overpaid for 5 months and trying to talk to someone was absolutely ridiculous and being hung up on, can't get information needed to speak with my father who's deceased, how would like to speak with him???

After that ordeal I finally said just give me a phone appointment because this is getting me nowhere, they called today telling me the amount is lesser than what was actually paid into the loan, I said that's not right, you can't pay me less amount then what was paid told me I was yelling, no had you on speaker to confirm weather or not I was correct and I'm a loud talker. I had enough and told them to email I rather not speak with them and she hung up.

Walked into rbc at 965 bd du cure-labelle on Aug. 15, 2024 to open an account.
The receptionist said I need an appointement. Ok, I figured a day or 2 but she says Aug 29! Two weeks from now!
So I drove down Labelle to the National Bank, walked in and left 20 mins later with a chequing account and a debit card in hand...done with rbc for life!
Regards, Victor Komsic

Just came from TD bank - 5tellers on and 2 clients in line. The. Visited RBC across the road on Willowbrook Dr langley. As usual 3 tellers and the line up was out the door. The bank machines were off line. Terrible experience. RBC should focus less on selling us product and more on customer experience.

English will follow
Ce message s'adresse aux ETUDIANTS et aux MINORITES. Je vous demande de faire attention a la date d'echeance de votre pret etudiant car cette banque malhonnete n'envoie pas de courriel ou courrier pour vous notifier du remboursement de vos prets. Elle preleve directement dans votre compte bancaire et a votre insu. Donc, si vous n'avez pas de fonds vous allez vite vous retrouvez a decouvert. Dans mon cas, elle a pretexte qu'elle n'avait pas mes coordonnees pour m'envoyer l'avis alors que j'avais recu par la poste ma nouvelle carte de credit. Ils n'ont pas vos coordonnees pour vous envoyer des informations utiles mais ils ne se privent pas pour faire du harcelement en vous envoyant des courriels bidons en lien avec des sondages. Aucune gene. Puis a chaque fois j'appelle pour avoir des informations soit on me raccroche au nez, soit on me dit qu'un superviseur va me rappeler sans jamais le faire, soit on me demande de passer a la banque. Je suis passee a la succursale sur boul. Chambly a Longueuil, Quebec et l'agent (un homme noir) m'a plante au comptoir pour repondre a son cellulaire. C'est un employe blanc (the savior) qui a sauve la situation. Comme par hasard, ce sont les personnes des minorites (diviser pour regner) qui commettent ces mefaits. C'est fait expres pour feinter le monde. Si ce n'est pas du racisme c'est quoi ? Donc, je ne suis pas nee au Quebec, je n'ai pas droit aux services (Ouin ouin) ? Ne pretez surtout pas attention aux simagrées qu'ils font habituellement lors du mois de l'histoire des noirs car dans les coulisses il n'y pas plus raciste (regardez leurs actes). Lorsqu'on les interpelle sur la situation ils voient en vous une menace et ca leur cause de l'inconfort ou du stress racial meme s'ils menacent ton integrite ainsi que les valeurs telles que la diversite/l'equite et l'inclusion au quotidien. Leur soit-disant inconfort est une arme utilisee pour perpetuer le racisme. Vous allez voir lorsque vous portez plainte ils redoublent d'efforts et font pire comme pour vous defiez. Malheureusement, il n'y a aucune ressource impartiale qui puisse mettre fin a ce genre de situation abusive (ils s'entendent pour laisser faire). Donc, je demande aux nouveaux immigrans de ne pas se laisser berner par les slogans qui visent a les attirer pour les mieux les abuser en toute impunite. Un homme averti en vaut deux !!

This message is for STUDENTS and MINORITIES. I ask you to pay attention to the due date of your student loan because this dishonest bank does not send any email or letter to notify you of the repayment of your loans. They deduct directly from your bank account without your knowledge. So, if you don't have any funds, you'll soon find yourself overdrawn. In my case, they used the excuse that they didn't have my contact details to send me the notice, even though I'd received my new credit card in the post. They don't have your contact details to send you useful information, but they don't mind harassing you with bogus survey-related e-mails. No embarrassment. Then every time I called for information, I was either hung up on, told that a supervisor would call me back but never did, or asked to go to the bank. I went to the branch on boul. Chambly in Longueuil, Quebec and the agent (a black man) planted me at the counter to answer his cell phone. A white employee (the savior) saved the day. As luck would have it, it's the minority people (divide and conquer) who commit these misdeeds. It's all done expressly to fool the world. If that's not racism, what is it? So, I wasn't born in Quebec, I'm not entitled to services (Ouin ouin)? Please don't pay any attention to their usual mumbo jumbo during Black History Month, because behind the scenes they couldn't be more racist (pay attention to what they do). When challenged about the situation, they see you as a threat and this causes them discomfort or racial stress, even if they threaten your integrity and values such as diversity/equity and inclusion on a daily basis. Their so-called discomfort is a weapon used to perpetuate racism. You'll see when you lodge a complaint they redouble their efforts and do worse, as if to defy you. Unfortunately, there are no impartial resources that can put an end to this kind of abusive situation (they agree to let it happen). So I ask new immigrants not to let themselves be fooled by slogans that aim to attract them in order to abuse them with impunity. A well-informed man is worth two !

Horrendous experience with customer service. Finally on the sixth attempt spoke to-a customer service rep, Prior to that kept getting cut off. This is not a Mickey Mouse company .it is a big corporation. Your system in inefficient and ineffective.RBC needs to find a system that works and not put individuals in stress. On vacation right now in Turkey but reside in Canada . Going to wait till I get back to Canada on hopefully get the issues resolved.So frustrated .

Ce n'est pas du tout une banque sécuritaire.

J'ai été victime d'une fraude par téléphone. Le système de la banque à laissé passer des virements Interac qui ont été intercepté par des hackers et la banque rejette toute la faute sur moi, sans prendre ses responsabilités concernant les failles de son système. J'ai perdu 6800 $ au début du mois d'aout sans que la banque ne voit quoi que ce soit et ne soit en possibilité de bloquer les transaction. Je me retrouve avec mes comptes vidés. Ne faites pas confiances à cette banque. Avec le taux d'intérêt que ces banques nous prennent sur l'argent qu'on dépose chez elles, c'est complètement ridicule. Je suis super déçu de leurs services.

Rbc has the worst customer service I've ever seen with any major institution, regardless financial or otherwise. I could not speak to an agent when dialing in using any of their local or 1-800 number. It is a horrible consumer experience that makes you question why you even bank with an institution that is not consumer friendly. I am considering moving my business to other institutions as a result of the last half hour

Infuriating experiences with RBC.
i repeatedly get the message "technical difficulties" when I try to log in to do my banking. But not always, so clearly there isn't an issue with my computer software etc, etc. When I search their site for how to make a complaint - it tells me to log in to do so! So, instead I call the customer (dis)service department, struggle through being forced to enter a client card, a mystery pin (won't accept mine), and endless questions to confirm my identity BEFORE even speaking to anyone - only to be told there is no problem. I'M TELLING YOU.....THERE IS A PROBLEM!!!

I spent 20 minutes on the support line only to be told that I had to visit a branch in person because I asked to transfer my RRSP for a downpayment of my new house. But they weren’t able to book an appointment in town because there were no available slots entire week. I was advised to try at the branch.

When I arrived at the branch, I waited in a line for at least half an hour, only to be told by the bank staff that they wanted to fit me in, but all the specialists were currently in meetings. I was politely brushed off. I then asked if they could check later and left my phone number with them. They didn’t call back.

Not to mention that transferring to another bank takes 5-7 days. If I want the money sooner, I have to open an account with them, which I don't want to do because I don't want to pay extra fees and make unnecessary double transfers when paying for the house.

I am extremely concerned that I cannot access my funds when I need them and I’m pushed to products that I don’t want.

RBC Managed Payout Solution Mutual fund. Do not get this fund. The fund manager Sarah Rapiolle is useless. She’s been the fund manager for at least 20 years and in her hands the fund does nothing but lose money. They just don’t care at all. I originally put in $300k and it’s now down to $245k. Industrial Alliance insurance segregated funds operate at 12%. They are so much better. I can’t get out of the RBC fund because they’ve lost all my capital the fund manager should have been fired years ago. My brother who is an accountant said our RBC investments are terrible. You have been warned do not touch any RBC mutual funds with a barge pole they don’t care about increasing your capital.

Hidden fees, more fees, bogus fees. It never ends. I have credit lines, monthly , yearly, and set up fee ( i was only informed about the monthly one). I opened a business account, more ridiculous fees.

I was chatting with live agent who is hardaly respoding and said if you are in hurry call hslpine.

Très mauvais service☹️ J’attends depuis près de deux mois un remboursement de plusieurs milliers de dollars. Tout le monde se renvoie la balle. Je ne peux pas me plaindre du service, il n’y en a tout simplement pas!😡

I don't bank with RBC due to a personal preference and which may be a good thing reading all theses online complaints, but I had a car loan with them which l recently paid off in full 2 weeks ago. l just noticed they're still debiting my account for the loan amount. l called every single phone number available online and everything leads to a joke called "virtual assistant"... being that l don't have a credit or debit card with them l cannot get passed this "virtual assistant" to actual talk to someone about this issue. Get your crap in order, RBC. People want to chat with people, not some stupid virtual assistant...
l was lucky enough to chat with an actual person in the collection department, which they weren't able to help me one bit with my issue and then the lady forwarded me to Customer Care which ended up being the "virtual assistant"... again back into the clown show...

Called RBC on the phone they couldn’t solve my issue I had to go to branch, there my issue didn’t got solved. I was a victim of a cheque scam and I am getting punished for it ( you guys blocked my account). I don’t think you guys know what it’s like to block the main account of a 21 year old. I can’t do transportation, food, anything. How am I supposed to pay for my credit card if my account is blocked. I get it, to solve the issue I have to bring my balances of the money scammed up. But how can I commute to work to make the money o need to unblock my account. Guys I can not afford a bottle of water. I am a b2b outdoor sales person in this heat I can’t buy water because my account is BLOCKED. Thank you RBC

The worst bank I have ever encountered. It is almost comical how diabolical this bank is. I have had issue after issue, but the latest one is opening a business account and after 4x “attempts” to send my client card and 5 months later … still not arrived … thank goodness I still have access to my European banking accounts that are in the 21st century. AVOID THIS BANK AT ALL COSTS!

RBC after over 46 years of my giving them my banking, mortgages, visa cards (plenty of high interest paid), giving them clients, investments through RBC Dominion Securities - they have robbed me again. I travel and EVERY time - I call and let them know I will be travelling - still my card never works... I call and call and No one helps me. I needed to pay bills online and they started asking me to scan QR codes, scan my passport - NO!!!! I have 7 different services and have over 46 years and still they treat me like a fraudster!! Maybe they should take care of great clients like me - I was unable to pay bills (that I pay every month)... I always get the code sent to my phone and that security works well - but after being charged interest on many bills - I asked to be reimbursed on Home depot no pay for a year - that pays a huge amount if you missed the date!! Because NO ONE at the bank would help me - offered no solutions and after I tried to claim (FOR THE FIRST TIME IN 46 YEARS) - they declined. All the interest from being forced to do cash advances on my credit card since my interact card would never work - they did not help me AT ALL!!!!! I am trapped as my RRSPs are there and my mortgage so I can't leave them (yet) RBC DS also cashed in all my investments without my authorization (because the account mgr got a promotion and could only have people over $1M) therefore she dumped me and cost me over $55,000!!!! Garbage service - Corporate giant with 14 Billion in profits - rapes the little guy!! And has a nice person call and say 'Sorry', send you a survey and think it's OK. I am on way to tell 500 people personally about this - we have to find a way to stop this corporate mis-treatment!! Please find a Credit Union or other bank (Not TD) to entrust your money to! I have been treated like garbage here.

After being an RBC customer for over 30 years - with multiple business and personal accounts, they sent me letters cancelling every single account (DEBANKED) with no reason given. Despite attempting appeals, or even trying to get an answer as to why there were just more levels of incompetence to deal with. Never got a reason - just forced to find a new bank for every account. They are an unfeeling corporate monster - and I highly recommend everyone look at switching to a more personal bank like ATB or local credit union.

gic matures no calls no reminders
just renewed by themselves at lower than the rate offered on line
offered on line 4.50 , gave me 4.00 percent
cannot talk to anyone on tel banking
just message after message