RBC Anmeldelser 287

TERRIBLE SERVICE

Every single interaction with Royal Bank of Canada has been an absolute disappointment. The level of customer service is unacceptable - staff are consistently rude, dismissive, and act with a sense of entitlement that has no place in a customer-facing role.

I was interrupted while trying to explain my issue, told “can I finish?”, and then had the call ended before I could even speak. That alone says everything about how little respect they have for their clients.

On top of that, I received zero real help in resolving the issue with my Visa. MY MONEY. There is no accountability, no urgency, and no basic professionalism.

At this point, it there are deeper issues within the organization—it’s poor hiring practices or lack of proper training, something is clearly broken.

I will be switching banks immediately. The contrast in service with institutions like CIBC and Scotiabank is night and day, based on repeated feedback from others.

This is not the standard Canadians should be dealing with. RBC needs a serious overhaul.

This bank are involved with scamers, I contact the bank to do an internal investigation about an employee. The information was released to the person and she just manipulate all evidences.
another episode: i never had account with RBC and when i went after starting receive letters from the bank saing im owning money.....recently i started have mpre calls from de bank So the bank protect fraudsters.

Wild learned how predatory their services are through the card teamed with ODSP, and second month, I have noticed hidden fees, deception in the claims they make regarding atms and abms, slamming you with fees despite their claims of the opposite, oh and love that RBC Banks have no access to Right Pay cards, making it a loophole for accountability, so they will tell you to go to everyone else to solve RBC taking my money, a 7 day venture only to find they lied the whole time , so my interest company returned the double payment, yet disappeared in the RBC con

It shouldn’t be this difficult and frustrating to speak with a live agent!!!

How much longer would RBC continue to ignore the ineffectiveness of it’s virtual assistant and the eventual frustrations caused with this interaction.

I tried to speak with a live agent and instead had to repeat my request. I couldn’t get past the “ ENTER YOUR CLIENT CARD” prompt- I couldn’t enter a card because I don’t have one!!! The call ended up being terminated by the virtual assistant.

RBC - pay attention to what your customers are saying. Don’t ignore your stats for dropped/ abandon calls that is if you’re paying attention to it. Do the right thing and fix your broken systems and processes.

Make CUSTOMER SERVICE A PRIORITY!

RBC Attention, attention, attention, I called you tens times, sent you emails tens times called account manager tens times, you lost 140000$ from around 6 weeks, the RBC Canada is horrible, case number RBC2605680222.

Warning! don't get hooked with RBC promo visa rate 0.99% it is not true. Ive been a loyal customer of RBC for more than a decade, I dont usually get a credit card together with my bank but I decided to give it a try since it is low interest rate promotion, but to my dismayed when I recieved my physical card the interest rate is 1.90% instead of 0.99% that the promotion advertised. I tried to call customer service but I didn't get the help and the explanations that I needed and the customer service sounds irritated when I tried to point out what it is the promotion advertisement. I feel like I cannot trust RBC as my bank now and thinking to move to other bank now.

H, I took a loan from RBC for my car, they are literal Loan Sharks and charged 9.4% interest. So I decided to pay it off with Line of Credit which is much lower interest rate. I paid the loan off and am waiting for the release letter for two months. InitiallyI spoke with their CSR Agent Heather and then Peter. Still havent got my Loan Release Letter. Crooked company. If your vehicle gets into an accident, the payment goes to the Lien company not you, BEWARE.
The worst Loan company.

I usually keep my credit card balance below zero and have been a very careful customer. However, in January my card went slightly over the limit without me realizing it. RBC charged two $29 over-limit fees without sending any notification — no SMS, no email, and no phone call. What disappointed me even more was that customer service refused to waive the fees, despite the fact that I hold one of RBC’s highest-tier banking packages. For a long-term client with an excellent payment history, this level of service is quite disappointing.

They have issued me a check for $2.74 but it is stale dated and every time I try to phone them they disconnect me because I don't have an account number. I guess they will be wasting more money and reissuing more cheques...

AWFUL and brutal customer care-to-client care. So unprofessional im in shock!!

I was personally hung up multiple times by phone from the staff. Nonetheless, complete revolting behavior.. not a good look for RBC, imo.

I spoke to Briane on Feb10 ,2026 about a payment made by me mistakenly to older visa card ,She was very rude and not willing to help /listen me.It seems like she doesn’t like what she’s doing.,her attitude was very disappointing towards customers .

Rbc customer service who handle Business Account in the main office at Grande Prairie. I queue in the lane we are only 2 customers during that time when its my turn she asked me to proceed ito the personal account lane which is long queue feeling disappointed to wait for another 10-20 minutes again .

I was unable to make an international deposit into my wife’s account for no reason. I have close to 2 million net worth in assets and capital and RBC can’t make a 1200.00 dollar transfer even though it is a 50 k daily limit. RBC will not allow other transactions for said amount through their visa even with over 40k daily limit. It’s pretty sad when when you have money problems not from unaffordability, but because you bank with RBC. Their security is a huge scam to keep your money and I think RBC system separated the customer from their money. I’m pulling all investments and other products when I return to Canada.

I have talked to Dennis fraud department RBC bank today at 4:40 pm. I call from London, Ontario.
He was extremely rude to a client. I hope he could get trained better in the future.

RBC is equal to or the worst bank in Canada. Their customer service has gone down the toilet and they don't give a shit about their customers. When I originally joined RBC their customer service was very good - which is why I joined. Now they have foreign workers who don't speak English well who are rude. Last night I was hung up on twice trying to get help after they locked my account for no reason, and told me I'd have to visit a branch on Monday to get it unlocked. So 2 days with no access to my money, with zero explanation. I've now opened accounts at other banks and will be moving all my assets. Oh, I'm also an RBC shareholder, so their crap service affects me that way too. Total shit!

M’ont plusieurs fois donné des rdv téléphoniques et personne ne m’a appelée

They just kept passing me around, putted my account on restrictions and asked me to go to branch when I'm sitting in a whole different country. Then the representative just hung up on me.

à chaque fois que je viens à la succursale du 50 cremazie, il y a toujours beaucoup de temps d'attente même s'il n'y a pas des fois beaucoup de clients. ça prend jusqu'à 45 minutes pour faire une transaction. pourtant je vois plusieurs employés qui font que jaser entre eux et se promener dans la succursale. y a t il un ou une directrice qui supervise et met de l'ordre?

If you like having access to your money while travelling AVOID RBC. The staff are rude and take no responsibility. We have been locked out of our cards while abroad and the are refusing to unlock them or to help us. They have literally abandoned us internationally by not giving us access to our own money. They are useless, rude, lazy incompetent people. RBC you should be ashamed to call yourselves Canadians.

I booked an international itinerary via Avion Rewards Travel involving KLM. While the ticket itself was non-refundable, taxes and mandatory fees are refundable under fare rules.

Taxes & fees paid: CAD 744.60

Refund processed: CAD 0.00

Waiting period: month

Outcome so far: No clear response, no refund, no timeline

Despite clear documentation and multiple follow-ups, responsibility keeps shifting between the booking platform and the airline, with no resolution.

This is not about goodwill—it’s about honoring standard refund rules for unused taxes and fees.

Very disappointed.
I would advise travelers to be cautious when booking through reward platforms if refunds may be required.