Raileasy Anmeldelser 

Very fast response. Could not be faulted.

Raileasy customer services helped me to process a refund for a train journey that is affected by industrial action. Pam in the Customer Services department was very helpful and explained the options clearly.

I had to request a refund due to the upcoming strike - I sent an email on Sunday and it was sorted with reimbursement the following day.

Been using the company successfully in the past and now satisfied with their fast response to my inquiry. Definitely recommend them.

Easy to use and a great way to find the cheapest fares (split tickets). When I encountered a problem (non running trains) the customer service team responded quickly (within hours) and were able to resolve everything. Will definitely use again!

I had to cancel a weekend away due to my friend's unexpected death. Tickets were non refundable but raileasy only asked for a copy of the death certificate and replied quickly with details regarding refund. Excellent customer service during a sad time. 10 out 10.

Pam is a very good customer service person refunded ticket with no problem at all 😊

Really helpful customer support team member who re-sent me my booking confirmation e-mail and tickets that had not been previously received.

Pam was very helpful in dealing with my ticket refund as well. Made my day a little less stressful. Thank you.

Easy to use and I always go through topcash back so I get some cashback. Because of the train strikes this time I had to ask for a refund, this was easy. I just emailed them with my reference and reason they came back the next day, refund is on its way.
Peace of mind.

Have had a couple of dealings recently with Raileasy. On both occasions my issue was dealt with speedily & positively. Would recommend ghem for rail bookings.

I must thank Raileasy for their help. I had been looking at tickets on my laptop then my husband booked the tickets on his computer which resulted in a duplicate pair being purchased,
I contacted Rail Easy as I couldnt access my booking straight away. They emailed me back next day and sorted it out and deleted the incorrect booking.
I would highly recommend them and will definately use them for future tickets.

Always use raileasy to purchase tickets as they are by far the cheapest, but never had to request a refund until recently. We had non refundable tickets that we couldn't use due to a medical issue, thier customer service were amazing and refund them the same day because of the medical reasons we had. They were helpful and friendly throughout.

Needed a refund on an advance ticket due to a change in travel plans. The process was very easy to follow and the refund processed within a few hours. Many thanks for the quick response.

I received wonderful customer support from agent Joe in Snaresbrook. I was distraught about our return tickets -long story- he sorted them and treated my daughter and I with so much kindness.
Thank you Joe!

Hi due to a matter of serious agency I had to cancel our trip which was so upsetting but easyrail help.t me so greatly thank you so much.

The company responded quickly and effectively providing an
Excellent service in a difficult situation
I will. certainly be using them again
Many thanks

I rebooked a ticket when my money was not deducted from my account after 10 hours. However the first booking did go through and I ended up with 2 tickets for the same journey. Rail Easy cancelled and refunded me my first ticket promptly.

I would just like to say a huge big thank you to Raileasy for your fabulous customer service with regards to our refund inquiry .

It was sorted out quickly and Efficiently and we are very grateful .

I would definitely recommend Raileasy as a company who gives brilliant customer service .

Thank you once again .

I would personally like to give a shout out to Johnathan who dealt with our refund .

Kind regards ,

Dawn and Family 😀

Due to an error on my part i booked 4 return journeys instead of 2. I contacted Raileasy and they very kindly refunded 2 of the return journeys foe me.
Excellent service and result

We booked train tickets with this company to go to London for a cricket match, unfortunately there was a mix up with the tickets for the game so needed to change the train tickets. They were not changeable but we were able to get a 75% refund and rebook for the right day. It was a very smooth and speedy transaction. Raileasy lived up to its name!