Raileasy Anmeldelser 

I made a booking with Raileasy as it was a little cheaper than Trainline. Unfortunately, due to strikes, I had to cancel the booking and make other arrangements. I emailed to request a refund and on the next working day I received a polite email advising that the refund had been made and the money would be back on my card in 3 working days. Bearing in mind how many of these refunds the company must be having to deal with at the moment, I was impressed by the speed and efficiency of their response.

I am very grateful for the refund of my ticket payments due to the strike.
I shall certainly buy tickets from Raileasy again!

Had a journey booked on 10th Dec 2022 and my arrangement was postponed due to the weather. Despite me having cheapish advance tickets, Joe at Raileasy responded to my e mail promptly and allowed me to defer my journey for 12 months. To summarise, I never lost my money as expected and it was there to re book another journey, so excellent customer service thank you.

My query was answered quickly, clearly and helpfully

Information about obtaining a refund was clear in the email informing us of the change to our planned journey. On the actual claim form however it told me I could not use the original booking number. ignoring that I did initially get a deferred notice. The second time I tried I got a full refund very easily - not sure what was happening the first time.
The refund for another booking made this morning went through very swiftly and without any problem. thank you.

The lady that handled my queries was very helpful thank you Pam

We had, unfortunately, through illness, to cancel a rail booking for today, 2nd December. This has now been postponed to January 2023, at a revised cost. However, Raileasy could not have been more helpful with arranging a full refund. They respond quickly to correspondence, and are superb people to deal with. I thoroughly recommend them for courtesy, helpfullness, and good communication. Well done!

I recently used RailEasy for the first time to take a trip from Bristol to Leeds. I cancelled my first booking and then almost straight after re-booked. They refunded the money straight away. I then saw that the booking fee had not been refunded and asked if that could be refunded as it had only been moments since I re-booked. They responded in a few hours and also refunded that fee. I really hadn't expected a response and thought if I did receive one there would be an argument about how they don't refund booking fees etc. I'm really pleasantly surprised and would highly recommend. I saved about £25 on my trip and it all straightforward and easy to book.

Great service, quick response and sorted an issue that was entirely my fault!

Really impressed with Raileasy and in particular Pam who sorted out my problem super quickly and perfectly.

First time leaving a review for Raileasy. Have used them before and should just say thank you now the service is good. I requested a refund because of the strikes. Pam was very helpful and helped sort the refund out. Thank you.

Wow amazing service from Raileasy customer service. Emailed late Sunday evening, replied and refund sorted this morning

Very quick reply provided by the customer service team. And they was very helpful with my query.

I needed to change the time of a pre-booked return ticket through Raileasy.
The re-booking and refund process was clear and simple and very promptly handled.
I will continue to use raileasy with confidence.
Great service.

Immediate refund in full for train tickets that could not be used because of train strike.
Very quick and impressive service!
Thank you!

Fast response to email enquiring about refund for tickets during national rail strikes.

The response to my complaint was lightening fast and resolved the issue immediately. The person who took such good care of me was Adam

Very quick and helpful response to my Query via Email.
I have used Rail easy multiple times now with no problems :)

I emailed asking about eligibility for a refund for a journey disrupted due to the rail strike, and my request was dealt with quickly and professionally. Excellent, clear communication - very much appreciated!

Very good pricing options compared to booking directly with LNER. Easy to book. Unfortunately the connecting train for my journey got cancelled due to 'staff shortages' by LNER. Dealing with customer services (Tony) was a straight forward business and the refund authorised within a few hours