Racing TV Anmeldelser 169

Been a customer of racingtv for years, never missed a payment. Was no longer using it so wanted to unsubscribe. Couldn't find out how so canceled the direct debit and waited for them to contact me. I went on holiday....letter from them arrived saying I owed them £11.99 very quickly followed by a letter from a debt collection agency. Absolutely mortified, cannot believe any company would wait just 7 days before doing this, especially if you have been with the company for a long time. When I have more time on my hands and want to watch racing again I will watch on bookies sites as I will certainly not darken their doorstep again.

I signed up for 12 months of racing tv. I thought they were going to cover uk's racing but no! You get better coverage if you joined a bookmakers. I found that out too late. When I tried to cancel they threatened to get in touch with credit ratings agency. I have not paid for a month now and what they have done is suspend the account. Do they expect me to pay for nothing? I hate companies like this. They are only after money rather than provide good services. I will pay them, but they're not worth my time of day! And I did think this before I joined, I seemed have proved my initial judgement right. A useless company.

Absolute rubbish, miss the deadline for the free trial and now I'm signed up to a 12 month contract. DAYLIGHT ROBBERY

They tell you that you can't unsubscribe when you sign up. If you're in Ireland (or the EU) quote them the "cooling-off period" for subscriptions and other purchases is governed by the Consumer Rights Directive 2011/83/EU. They'll then happily cancel the auto-renewal provided you agree to allow the contract to run. But ridiculous that you need to remind them of your statutory rights in order to cancel auto-renewal.

Sky should not allow this practice on their service.

Scam company behind all the bookies jockeys falling

Absolutely appalling service, hidden contract for 12 months when signing up for a free trial. Customer services can't cancel a contract, just threats of legal action if you cancel your subscription. Not a reputable company.

Shambles....I signed up thinking one off payment of £12 then git receipt saying to pay for 12 .months I said a mistake and to cancel it.....don't not allowed to and would chase me for money....service still not working on tv BEWARE

Do not sign up to this uncaring company. Subscribe at your own peril.

The new App is terrible, Racing TV PLEASE sort it out before Cheltenham. How this passed Quality control is beyond me. The old app was not great, but it’s miles better than this version.

RTV please post something on your site acknowledging the issues and tell us what is going on. Thanks

I’ve been a loyal customer of Racing TV for as long as I can remember and have had no complaints or issues that haven’t been addressed and sorted out in a prompt manner but the recent update to the app is absolutely terrible. It has ruined what was previously an essential tool for any and all racing fans. How and why this hasn’t been addressed can only be attributed to the fact that it’s not possible to register a complaint through the app or via email.
Buck up your ideas RTV, this is not good enough.

Company is a con! Do not join at any cost pure scum

The new mobile App is rubbish, a throwback to the 90s dial up era.

Absolute ridiculous scamming company.

Tricking you in with free trial. Call them during they never mention the 12 month contract.

Refusing to process a cancellation now - telling me I need to do it in December (no doubt trying to bet I will forget)

Absolutely outrageous - cannot wait for SKY to eclipse them.

No wonder the casual punter is falling out of love with racing

A rubbish app. So often it fails to work - trying to book Club days and seem son9ften to get an error message and resort to logging on the main website.
App crashes often and a message about clearing cache on phone etc appears but believe me this does not get around the problem - it's the app. Very poor.
When it works the content is very good but reliability appalling.

The app is useless - click tracker - it loads then app stops working ?? What a joke. The tracked horses comments box is so small you can't read the comments you have put in because the dialog box is minute. Rubbish

Awful. Trick you into a 'free trial' then say you can only cancel via phone. Phone lines are always busy. Couldn't wait any longer so emailed but they are refusing to accept my email. Trying to say I'm now tied in for 12 months

Do not go anywhere near them.

New App is dire. Cannot get it to work in landscape on an iPad. 100 times worse than it was.

Experienced technical issues on streaming live racing via my fire stick. The call handlers on the contact number are worse than useless. Telling me they are experiencing technical issues with no idea what those issues are. English is their second or third language and they give zero confidence they know what is going on. Fed up with poor service. Considering terminating my subscription.

Awful company, rang up to cancel my membership after forgetting to cancel after the 14 days trial.i have to be honest I didn't read the terms and conditions.My bad but the way I was spoke to Customer service was terrible basically im tied in to paying £25 for something I'll never use most of the stuff they show live you can get free online anyway what a con!!!!

Did one month trial, tried to cancel, they won't let me and have taken my kids Christmas present money out of my bank