Racing TV Anmeldelser 169

Racing TV provide us with such great days out. The team who join us for club days at the racecourse are always helpful and supportive. This is such good value for money in addition to all the TV coverage.

Racing tv is excellent day especially on club days and vip days if uv not joined then sign up ur missing out greatly .

Great production and useful insights on every race

Terrible company. Threatening me with debt collectors after multiple requests to cancel a contract I was unaware was 12 months term. I have explained that I don’t use the subscription nor do I want it and they continue to refuse. The customer service is terrible! They trick people and should not be a functioning company

Top coverage, top presenters, I watch every day. Club days great.

Been a subscriber to Racing TV for many years and for a horseracing fan there is simply no equal. Quality coverage of UK and Irish racing everyday. With innovation and insights from RaceIQ and shows such as the Verdict. With a variety of quality presenters and pundits. Add to this Free to attend club days throughout the year, you can't go wrong great value for money and if attending 12 club days a year you're effectively getting your subscription for free.

I recently went to Sky glass without realising racing tv is not available on this system, is there any chance it will be available any time soon?

1 month trial plastered all over their website, even on the payment page. Purchased then called to cancel after I couldn't watch the race I wanted to. Woman on the phone was very rude saying there was no free trial and it expired 3 weeks ago and I needed to email. Then I checked my bank and £29 had been taken. Emailed and they said in the small print the dates of the free trial were written. On review, they were written in tiny letters under the massive header of 1 month free trial. Not only that, but they claimed I had also waived my statutory rights to 14 day cooling off period and I was now in a 12 month contract of just under £30 a month.
Back and forth emails with "Sean" from customer service which went into 1am. After quoting Consumer Rights Act at them multiple times, they relented and gave up and have refunded me. I have complained to the ASA. If they try and dupe you into paying, do not give up!

EDIT
I have noted Racing UKs response below. Their tone over email was absolutely not this polite and gave me no recourse or solutions. The email they have provided for further feedback is the one I was emailing, so they can very easily review the chat. They are only responding in a more civilised tone as this is a public forum. I am saddened to read that so many people have been duped by this company into paying over 12 months and I hope everyone is able to challenge them and hold them to account.

Disgraceful company, would strongly recommend never buying

I called days after receiving the free trial to cancel it and Racing TV denied continually that I did. They then went on to threaten me with a collecting agency if I didn't pay the installment if £29.98. They denied many times that I didn't call to cancel the subscription, meaning they could try to rope me into paying a full year's subscription, totalling hundreds of pounds.
I never once used the service, not once!
Their practice has truly sickened me, and I can't believe they've been getting away with this for so long.
Why hasn't anyone tried to expose them?

I have contacted BBC's Watchdog to do just that, and I hope they take up my case, as looking at the complaints here, I think it is justified and a more than winnable case.
I ask anyone who has complained before, and everyone who comes after me, complain to Watchdog. Their email is easily found online.

Received letter today offering discount offer and my account has outstanding balance. i cancelled a long time ago and was forced to pay an extra month which i did reluctantly. no correspondence since then and now threatened by debt collector. letter says email support at racingtv but emails bounce back so tried customerservices at racing tv. no response. very unprofessional and illegal practice as the letter doesnt state amount or why i am in debt.

Scammers.Leave well alone

I've never written a one star review before but Racing TV are a deceptive company who are archaic in the thinking ....its a "company first" philosophy and they just hide behind their "terms and conditions". I was travelling in Europe and keen to watch Royal Ascot so I took up their "free trial" only to find it was a substandard product and I couldn't get what I wanted anyway so I didn't even use their service. A forward thinking company would let the customer know that their free trial period was about to be over and if they wanted to proceed that they would be locked in for a 12 months period but that doesn't suit Racing TV. Absolutely disgraceful after never using their product I'm now paying for a full year. Please read all their fine print because it'll have nothing to do with you or your best interests.

Mobile app unstable after software update.

Jumps around....stops working. White screen?

Wish I hadn't updated.

I have now uninstalled and will watch via bet365

Written three times to customer services over a technical problem. No reply. No dedicated technical email, and the chat line didn't even know where head office was, to field complaints against customer services who are IGNORING subscribers! It looks as if Racing TV are perhaps in financial trouble - they used to be very responsive.

Missed one months payment of 14.99,received a debt collection letter for 134 pounds.
Do not sign up with these scammers

I've tried to contact customer services THREE TIMES about a bad problem with full-screen replays. No reply and the problem persists. Added to the increasing bookie ads (which Racing TV never used to have) my patience is wearing thin, given technical shortcomings, poor customer service and nonchalance towards customers of long-standing.

I have sent email to cancel free trial, I was phoned a few times from customer services chasing me for money I politely told them to check their emails ! Next thing I know is that I receive a debt collection letter through the door! A manager needs to deal with all of these bad reviews

COME BACK KIERAN SHOEMARK ALL IS FORGIVEN! COLIN KEANE GAVE PUBLISH THE WORST RIDE IN RACING HISTORY! COULD OF PULLED OUT FOR A RUN AND WON BY LENGTHS BUT TRIED TO GET THROUGH A GAP THAT WASNT THERE 3 TIMES WHAT A USELESS 💩

I phoned on the 26th June 2025 and spoke to a lady who informed that she had taken a payment of £29.98 following receiving an email advising this needed to be paid. The lady then went on to inform me no more payments would be made for a whole year and that this was an annual subscription. I have then woken up today to see another payment of £29.98 has been taken out of my account. I then phoned back to your customer service team to be informed that this is actually a monthly subscription and I am locked in for a year.

I cannot believe this as all I did was sign up for a free trial and now have been tied into a monthly contract that I cannot afford after being told it was only one payment for a whole year.

This company make it seem like they’re giving you a great deal / free trial but then actually scam you into paying for something you never signed up for.