Quartzize Anmeldelser 2.089

EXCELLENT SERVICE FROM START TO FINISH
My husband and I recently had quartz overlay worktops and a new sink installed in our kitchen by Quartzize Worktops Ltd (which incorporates Joe's Doors and Quick-Tops). we could not be happier with the result. From Matt the salesperson, Sian the surveyor, the office staff and delivery men we were given advice, kept informed and were impressed by their professionalism and work ethics. Steve, our installer, showed excellent attention to detail, worked very hard, often going the extra mile, resulting in high quality workmanship. Many thanks Quartzize, we can, without a doubt, recommend you. Keep up the good work.
Maureen Champion

Shambles of a company.

Fitted a kitchen for me in July and still having problems with finishing off to now 7/12/25.

Overlayed panels onto my cupboards meaning they're now too close to my gas cooker for it to be legally turned on.

Their solution?
They can supply with a quote to alter the cupboards.

Did they mention it would be a problem during measuring up and sales pitch?
Nope.

Scammers who don't give two s***s for their customers and are only interested in acquiring new customers.

Whole job a shambles from start to finish.
Arrived at 7.15 am - no prior comms to say coming so early ,
Delivered wrong sink
Delivered 3 metres x 1metre chipboard - not needed for job - left in my hall .
Uneven & bumpy shiny WHITE silicone between cream worktop and beige tiles , which also “bled “ up the wall grout on all mosaics about 1 mm high ( wall grout on mosaic tiles is beige ) .
Pipe work under sink was left leaking into my cabinet
Driveway left covered in white dust .
Kitchen floor and surfaces left covered in sawdust and debris ( I had to clean up after fitter ) .
One worktop is uneven and overhangs the cabinet by double the amount on one side compared to the other
Disjointed communication between staff and fitter .
Lead time from initial signing to job being completed far in excess to what was stated .
There is a chip on the quartz at the edge of the sink .
Some of these errors were rectified , but I had to buy new materials , and fitted failed to turn up to rectify SOME problems on day specified.
Some problems still remain and Quartzize remain unresponsive , the major one is the worktop that they have fitted that’s uneven , they made it too big .
Also the tap they fitted is now loose .
I really wish I had used another company to upgrade my worktops . The whole thing was so stressful.

The fitter attended today and has re-siliconed the kitchen worktops and upstands. Unfortunately, the silicone used is far too dark and has been applied excessively thick. In several areas—particularly behind and beneath the upstands—the silicone remains wet and is unable to dry. On removing the silicone, it has also become clear that more than one upstand is not level with the worktop.

Given the extent of the issues, I will not be requesting a further revisit. Instead, I will be arranging for an independent professional to inspect the work and attempt to rectify the problems.

However, this matter is not closed. I will be pursuing the rectification costs through the small claims court. In addition, I am continuing to pursue legal action regarding the defamatory statements previously made publicly by your company in your responses on Trustpilot. These statements caused significant distress and reputational harm, and they remain a separate issue that will now be addressed through the appropriate legal channels.

Terrible aftersales experience- my advice would be to avoid this company and use another makeover firm. Or shop around because a new kitchen wouldn't likely be much difference in price and given I have waited 5 weeks and it still isn't finished, the sales pitch of "It will be done in a couple of days" is completely untrue.

Having spent almost nearly 5 £figures on a kitchen makeover words can't express how shocked and disappointed I am in the aftersales provided.

This is my third review over the poor service from this company
I paid over 4K for quartz overlays on two sides of my kitchen
One side is fine
However I am on my third overlay one the other side of my kitchen due to cracking of two previous worktops
My third time lucky never happened, the fitters cracked my existing tiles and slapped an off cut of the work surface over it
It looks terrible and I have two worktops that don’t match up
After many email of sending photos, making phone call I received an email back stating the accounts manager does see a problem with the work

Do Not I repeat Not touch this company, its fine when things go right but there is no after care

It’s taken me 18 months to get tho this point

The fist time I was told I would have to pay for a replacement worktop when it cracked on an angle cut ord 111-44

We spent a lot of time deciding on who to Go with for our revamp and finally decided on Joe's doors/Quartzise we gave a hefty deposit and got the ball rolling, we also had made arrangements for flooring and decorating to be done once our kitchen was complete. We had been told that our job would take 3 or 4 days maximum! Nearly 4 weeks passed and our kitchen was finally finished on Sunday, now I have to say the fitters were fantastic and our contact Kerry was great but the issues we faced caused a lot of time of work and stress! Failure for deliveries not the correct materials and damaged goods on delivery and just the general upheaval week in week out was not good. We asked for compensation and have been told we don't qualify!! I have written this because I always thought customers come first we had not been looking for much just a acknowledgement, maybe some flowers for my wife or something that said we get it and apologise. Now here's a thought, if that had been done this review would have been completely different so Ask yourselves CUSTOMER SERVICE DEPARTMENT could we have done this better?

Brilliant service fantastic result. Really pleased with it all.

Billy, Tal and Carwyn were all very professional and helpful throughout the whole process, quick to answer questions and provide a good level of customer service, the fitting process was seamless, neat and tidy, thank you

Chris the fitter and his young apprentice were very pleasant young men. They were efficient and had the plans and knew exactly what was required and carried out the work efficiently.
Chris addressed a slight problem with the sink, in that there was a hairline crack, so immediately liaised with Nathalia (Tal), who arranged for a replacement sink to be delivered, its actually due today.
So I wasn't inconvenienced, Chris put the slightly damaged sink in, so I had a finished product, but didn't seal it in place so when he comes back to fit the replacement it will be a simple transition.
Young apprentice did a marvellous job of cleaning up too, wish I could remember his name as he was a very polite young man.
Overall communication has been great from Tal and I highly recommend Joe's doors and Quartzize as an efficient Company

Professional service from start to finish. Competitive price with high quality materials. Exterior cupboard doors replaced about a week ago, no issues to date. Pete, the fitter, extremely helpful and professional. Would highly recommend.

Both the arrangements by Tal and the installation by Jake were of the highest order. Both were polite, efficient and professional and I sm happy to commend them. Some friends of ours were so impressed by our description of the process that they decided to have the same work done.

The two man staff were very helpful and professional and explained everything as they were doing the worktops. The put down dust mats and set up a shelter in the garden which they worked under in the event of rain. The standard of workmanship was seamless and worktops good quality. I'm very happy with it.

Pete was very professional and careful, easy to deal with and communicated at every step so I was never left wondering. He involved me in decisions and it was a pleasure having him renovate my kitchen
Tal has been in touch several times regarding progress and aftercare, efficient and friendly.
Very happy and recommend

We are very happy with the service Chris and Justin provided. They arrived on time and the workmanship of our new worktops is excellent. They were very friendly and tidy workers. Would recommend

Lovely finish on my kitchen.

Great customer service team too, very happy

From start to finish, the service we got from Quartzize was excellent and I am thrilled with my new worktops. So to Tal for managing my account, to Jake for such an excellent job in fitting the worktops and indeed everyone concerned in the whole process, thank you very much for such a wonderful team effort.

I am delighted with my new worktops had white sparkle the whole experience was amazing Carwyn was outstanding and an asset to the company worked his socks off from start to finish very professional job and everything from finishing touches to removal of rubbish Carwyn was prompt,friendly and could not fault his workmanship had a call from Tal who was also amazing to see if I was happy I told her everyone off my family who has seen it said how brilliant it looked I couldn't afford a whole new kitchen so painted my doors and wallpapered and with the new worktops it looks like a new kitchen 😀

I have has the pleasure of speaking with Tal a few times, she is incredibly understanding, helpful and if she doesn’t have the answers seeks advice to provide an impeccable and seamless service. There have been some minor issues that require remedial work following a kitchen installation which she has organised without hesitation and is always friendly and empathetic. Diolch Tal, Katie x

Do not believe other reviews here go to Quartzize reviews averaging 3.7 and mainly 1 and 2 star.
We had our kitchen make over, doors, draw fronts, work top and sink and tap fitted. All arrived about a month after survey to be fitted by 2 different fitters one the doos etc and the other the quartz work top and sink/taps. From here 25/26 August an absolute shambles,
3 cupboard side panels to be fitted, wrong size supplied (new ones ordered by Kim).
3 Cupboard doors to be fitted, ill fitting wrong size supplied ( new ones ordered).
Dishwasher side panel and door ill fitting (photos sent in) new panel required and attention to Dishwasher side panel.
Door to boiler cabinet requires attention.
Draw front sharp and crack on top edge.
Wrong size sink supplied.
Sink tap and drainer scratched replacement was ordered by David (fitter).
Hob needs attention gap on one side.
24th September another fitter arrived to remedy the issues but still missing a dishwasher side panel and draw front which he ordered along with a replacement sink.
28th October Ben the fitter returns to complete the job, No replacement sink and was told to phone Quartz which I did and they came out with the usual excuses I had been given in the past and said would look into it and ring back which they have not so far done. Their customer Service is basically non existent and do not call back. As the money is all paid up with order and on delivery there is no way of holding them to account for a totally inferior job and no-one accountable.
Avoid them like the plague.