Quartzize Anmeldelser 2.089

We have upcycled our kitchen ourselves, but felt worktops were a step too far for new-DIYers. Overlays seemed a good approach, and Quartsize seemed the obvious choice.
I am delighted with the worktops we have had fitted.
We have a complicated kitchen layout, with multiple areas, and (due to multiple kitchen renos by previous owners!) not all our worktops were the same depth/height/material. However, this didn't appear to be a problem at all, and we now have beautiful, even, well-fitted, high quality worksurfaces.
The wait time was not too long (about 8 weeks) and the fitter on the day was excellent, producing great results, ringing us the day before, and the day afterwards to sort arrangements.
The choice of overlays was wonderful, and we have one we are really happy with, that works well with our kitchen.
A few things would have made the experience better
- you really are tied into a sales pitch, and we felt quite backed into a corner. I wanted to think about which worktop we went for, but we needed to sign on the day to guaruntee the prices.
- the communication isn't great. We handed over a £1500 deposit, and only had a paper receipt, and throughout, it's paper and phonecalls - I really wanted a digital paper trail as we were spending so much money!
- other reviews have commented on the waste collection being poor - we did have our waste collected by a third party arranged by Quartsize, but not all the waste was collected. We were given 30mins notice as I was at work during the time, and the fitter had put some of the waste in the garage, so now we're stuck with a lot of waste we need to dispose of ourselves.
- we were told by the salesperson that the joins are invisible, and this simply isn't true. There are two clear joins in our work surface due to us needing a long length. The finished result is neat and tidy, but I am dissapointed having been sold the dream of a perfect smooth finish all round

Over the years we have had many jobs done but this one exceeded all our expectations. There were four contractors /employees involved on delivery of materials and different skills and their communications meant everything went very smoothly. The fitter (Owen) was very pleasant and helpful keeping us informed of progress, asking when options were available and the results are excellent. The total cost was well below what we thought it might be and in my opinion capping a worktop is the way forward. The office kept us well informed thanks to Tal and others. Well done

Alastair Stott kitchen consultant came today to measure and price. Excellent service. Arrived on time, explained everything in detail, we were able to pick the design which Alastair was able to show us on his phone what our kitchen would look like when finished. We’re looking forward to having it installed
Thank you Julie and Paul

From initial phone contact, to Sales Rep attending and completion of the work, everything was completed as agreed. We opted for Grigio Glitter and very pleased we chose well. Jake arrived on time and was very pleasant, knowledgeable and respectful. He set up on driveway and completed the work efficiently and we are happy with our new worktops. Thank you Quartzize/Joes Doors and of course Jake the fitter 😊

We have had our kitchen and utility room done,

Review Title: Severe Project Management Failures and Repeated Delays
I am writing this to warn potential customers about the significant logistical failures and poor customer service of this company. While I cannot fault the onsite fitter (Rob), who did an excellent job, the office-based planning and customer care were substandard.
The Facts:
Order Placed: 12 November 2025.
Original Completion Commitment: First two weeks of January 2026.
First Failure: Completion was pushed back to 26–29 January 2026.
Second Failure: Once work finally commenced, I was informed by email that the worktop fitting was delayed again until 5 February 2026.
Service Issues:
The planning of labour was non-existent, resulting in a three-week delay beyond the initial contract. When I contacted "Customer Care," I was treated as an inconvenience rather than a client with a legitimate grievance. There was no accountability for these repeated delays, and the company simply expected me to accommodate their failures without recourse.
Under the Consumer Rights Act 2015, services must be performed within a "reasonable time". This company has failed to meet its own deadlines multiple times. I would strongly advise against using this company if you value a reliable timeline and professional communication.
Date of experience: January 2026

Jake fitted the worktop extremely well. He was efficient, professional and tidied up well afterwards.

Very pleased with this company who were very professional from start to finish.the installation by Mark was superb & job well organised by account manager Tal. We now have a beautiful kitchen thanks to Quartzize. Ann &Carl.Trowbridge.

I have just had quartz overlay installed over my original worktops in my kitchen and from my first phone contact to book an appointment for a quote right through to the finished product, I cannot praise the service enough. Telephone staff were pleasant, polite and professional. The surveyor was very thorough and not pushy. Ryan who fitted the worktops was extremely professional and clearly explained everything that was going to happen. Everything was cleaned up immaculately after he’d completed the installation. Very pleased with the stunning result.

I ordered and paid for white sparkle worktops.
I received cream.
I complained and sent photos confirming they were cream.
Totally ignored. Requested someone come and look they refused.
They clash with my white tiles and white cupboards.
I will replace my doors but not with this company.
Save your money and go elsewhere these people are rip off merchants.
The complaints department are just as bad.
The fitter and his boy did a great job.

A great experience from beginning to end.
I have new worktops and cupboard doors.
The salesman was very helpful and knowledgeable. Lots of choice for worktop colours, also colours and finishes for doors. The Customer Services were always helpful.
The Installation guys were very friendly and experienced.
Mark did the worktops which are looking incredible.
Tom, who did the cupboards was very helpful and went above and beyond anything that I expected. The number of parts that were delivered (which Tom fitted to my cupboards) were unbelievable. Who knew that so many parts would be essential? Everything has been finished to a high standard and I didn’t have to empty my cupboards. I now have my dream kitchen, beautifully finished. Thank you Tom

Terrible Customer Service!

I had a very disappointing experience with this kitchen supplier. The biggest issue was the customer service, which was consistently unhelpful and dismissive. Messages were ignored, follow-ups were needed repeatedly, and when I did get a response, it felt like my concerns weren’t taken seriously. For a project as expensive and stressful as a kitchen worktops, good communication is essential, and unfortunately this company completely fell short. I wouldn’t recommend them based on my experience

They had a contractor who took 11 hours to fit worktops and a sink. Got here at 10:15 am left at 9:30 pm!!
Ripped out worktops kitchen sink and hob then realise the worktop wasn’t cut properly so asked us if we wanted the worktops put back and wait two weeks! Rang them that day and no reply calls day after no reply this carried on for days and days until we got a response saying nothing can be done as we signed to say Gary had completed his job!
Just a headache from the moment Gary turned up really! Quick enough to sell you their items not so quick to help you out!

Excellent service from start to finish. Easy to deal with. Jake the fitter was very professional and obviously took great pride in his work. He did an excellent job

Order No: 14594
It's taken me a year to post this review, purely because of the sheer disappointment with my kitchen 'makeover'
13th November 2024: Head office said Fitter was ill...we will try & get someone out tomorrow.
14th November 2024
Fitter arrived.... after only 90 minutes work, stated that there would be problems with the alignment of cupboards & doors, offered to get xtra parts which would cost me more money & asked for a deposit. I contacted head office to say I wasn't happy with this.
20th November 2024:
Fitter No.2 ...('one of the best' I was told 🤔...worked flat out all day & tried to get everything finished, even cutting overlays by torchlight in the garden...rushed, resulting in shoddy workmanship.
I took many pictures & sent them to customer care.
I was contacted to say they would send an inspector to assess, the worktops were great, but the silicone finishing was terrible as was the cutting around the plug sockets to name a few !
3rd fitter sent to carry out 'remedial work'.
20th January 2025:
3rd fitter sent again to do some 'finishing touches
'Customer Care' ... what is the meaning of this ?...
When you have problems, they should be there for you ?
unfortunately they did not reply to my emails when I needed them, communication was very poor !
I would never recommend Quartzize/Joe's Doors to anyone !
Shop around !

Follow-up review (Quartz worktop)

This is a follow-up to my earlier review, which included photographs.

I contracted directly with this company to supply, template and fit a quartz worktop. The workmanship issues I raised relate specifically to the templating and fitting of the quartz, not the kitchen units themselves.

When I later raised concerns about the quality of the work, I was told the fitter was self-employed and that the responsibility did not lie with the company. As the customer, my contract was with the company, and I do not accept that responsibility can be passed on in this way.

The worktop fitting was not completed to a reasonable standard, and the issues I reported remain unresolved despite being raised at the time and supported by photographs.

I did not pursue this further earlier due to serious illness within my family, but this does not alter the facts of the installation or my consumer rights.

Based on my experience, I would advise potential customers to clarify accountability for workmanship and aftercare before proceeding

The worktops are great but was badly let down by Quartzize, sink did not arrive so fitter unable to fit one worktop, 2 more appointments made taking time off work and the fitter never turned up, no sink for over a week finally fitter turned up on fourth visit (done a great job), emailed customer services three times and they never replied

Avoid this company at all costs as all they want is your money. Once they have the full payment they lie and refuse to deal with you. The fitter damaged our tumble dryer which has cost £75.00+ change and he and the company are ignoring the fact they promised to cover the cost. The same applies to Joes Doors who are an affiliate of this shower. My bet is noone will see thia review as they control them.

The doors are great but the fitter let me down to the extent I was stressing. Des started the job on 4th December but came back three times before he finally finished it. He kept promising to come back and didn’t return on the days he said he would. I kept putting off appointments and waited.

Both Will and Chris arrived on time at 8am. We had new quartz overlay worktops and sinks in the kitchen and utility room. They worked hard all day and cleaned up as they went along. They had to wait for one sink to be delivered which wasted their time. We are really pleased with the worktops and can thoroughly recommend the fitters.

Excellant quality material and even better service in provision fitting and clearing away