Quarto e Quartos Anmeldelser 263

A fuir !!!! Des arnaqueur !!
J’ai loué une chambre à Lisbonne à travers quarto e Quartos.
Le lieu de rdv pour donner les clés était minable, ils ne parlaient pas anglais. Le TPE ne marchait pas j’ai donc dû retirer. J’ai dû attendre 4 heures pour avoir mes clés car ils ne les avaient pas. 0 organisation !

Ma chambre n’était pas prête, sale, et en désordre. Les salles de bains étaient dégelasses et ne pouvaient pas être fermé à clés car les gens les volaient. La machine à laver ne marchait pas et ils ne faisaient rien pour la changer. De plus ils m’avaient confirmé qu’il n’y aurait que des étudiants dans le logement, ce qui était faux. Il y avait des personnes de 40 ans qui y vivaient (non étudiant)

Avant de me remettre les clés, j’ai reçu un mail disant qu’un ancien locataire d’une chambre y habitait toujours sans payer. Quand je les ai appelé, ils m’ont dit que si il partait pas ils allaient le tuer. Un manque de professionnalisme. J’ai donc demandé de me faire rembourser, ils ont refusé et ne m’ont jamais répondu. J’ai voulu aller à leur bureau comme indiqué sur leur site, mais il n’existe pas !!!

Je suis restée 6 mois à Lisbonne, et durant mon séjour j’ai rencontré plusieurs personnes ayant réservé leur chambres avec quarto e Quartos qui ont eu une expérience similaire à la mienne…

⚠️ Evitem esta agência a todo o custo ⚠️
É, sem dúvida, a pior agência com que já lidei.
• O comportamento deles é irresponsável e desrespeitoso. Chegam a insultar diretamente os clientes (por exemplo, o Paolo disse-me ao telefone: “Fuck you, man”).
• Fecharam a cozinha sem dar chave, retiraram as fechaduras e deixaram-nos uma semana inteira sem acesso à nossa própria comida.
• Chegam até a cortar a eletricidade nos apartamentos só por diversão, simplesmente porque lhes apetece.
• Quando enviei e-mails com questões legítimas, responderam com insultos como “Você é doente mental” e até enviaram gestos obscenos (dedos do meio, imagens a gozar).
• A polícia já foi chamada várias vezes, mas nada mudou.
• Os contratos são ilegais e abusivos: inventam cobranças injustas (tentaram cobrar-me 200 € por supostamente devolver as chaves atrasado, quando as entreguei diretamente em mãos).
• Discriminam quem não fala português e tratam as pessoas como se não valessem nada.

Isto não é apenas uma agência parece mesmo uma máfia, que explora as pessoas e não mostra qualquer respeito. Não sou o único: muitas outras pessoas já passaram pelo mesmo. Há já uma queixa legal em curso. Quem quiser juntar-se a esta ação, entre em contacto comigo.

👉 O meu conselho: não lhes deem o vosso dinheiro. Fiquem longe desta agência.

The company from which I rented the room carries out several activities.
One of its activities is renting out rooms in apartments located in Lisbon, under the Quarto e Quartos brand. Another of its activities is intimidating its tenants.
On July 17, 2025, my roommates and I received an email charging us the cost of replacing our kitchen countertop because it had a mark from the base of a pan. This situation didn't jeopardize the use of the kitchen in any way. Since he couldn't determine who caused the damage, he decided to charge all of us, dividing the cost by the number of bedrooms (11). We responded that it wasn't our responsibility, as the mark had been there for some time. This was the reply email he sent on July 19:

_____________________
Hello,
What will happen from Monday is;

1 - We close the kitchen as a security measure.
2 - You call the police, and the police do nothing about it.
3 - You get up to speed and complain and blah blah blah.
4 - Some people start paying, and some others don't.
5 - We turn off the electricity and water for urgent repairs to the systems.
6 - Everyone pays.
7 - The kitchen is open, and the repairs to the electricity switch and water heaters are done, and everything goes back to
normal.
8 - Some people leave at the end of the month because they get upset, and they lose their deposits, and some stay.
9 - We rent the rooms again, and the countertop is replaced.

You have this weekend until Sunday to make the payments. Or the process will start; be aware that some processes
might have a change of order, but in the end, it's always the same.
_____________________

We didn't pay, and in fact, that's exactly what happened.
We still haven't paid and have resorted to a lawyer to resolve this situation, which is completely illegal.

On August 11th, we still hadn't paid and were still living in the apartment. But:
- We had no water (first they sawed and then drilled the water supply pipe to the apartment)
- We also had no power (they vandalized the electric meter several times, and now not even E-REDES can repair the damage)
- We couldn't stay safe inside the house (they glued the lock and sawed through the internal lock)

We've only managed to maintain some sanity because there is complete solidarity among the apartment's residents.

So my advice, if I may offer advice, is this:

NEVER, NEVER rent a room from this company.

Nothing good to say. Horrible.

WARNING: Quarto e Quartos (Modoramo Gestão Imobiliária) are professional criminals who steal and do not return deposits.

THE CRIME:
These criminals stole my €750 security deposit band creating fraudulent invoices for non-existent "alarm services." The invoices were dated March, April, and May 2025 - BEFORE my mother even moved into the property in June. When confronted with this obvious fraud, they hung up on me and refused all communication.

EVIDENCE OF DOCUMENT FORGERY:
Invoice dates: 01/03/2025, 01/04/2025, 01/05/2025
Tenancy began: April 2025
Services claimed: "Alarm system" (property has NO alarm)
Total fraudulent charges: €66.74
Purpose: Steal security deposits from international students

CRIMINAL INFRASTRUCTURE:
VAT Number: 510948596 (report them to tax authorities)
Fake Address: Virtual office at WorkOffice BC to hide from police
Phone: +351 967 442 497 (Paulo hangs up when confronted)
They say to email, when you email no update and no deposit returned after months.

THEIR CRIMINAL PATTERN:
Target international students who don't know Portuguese law
Collect deposits through legitimate platforms (Uniplaces)
Create fraudulent invoices when tenant moves out
Steal deposits using impossible timelines and fake services
Hide behind virtual office address when authorities investigate

CURRENT LEGAL ACTION:
Criminal complaint filed with Portuguese Police (PSP) for document forgery and fraud
Tax authority investigation for VAT evasion and fraudulent invoicing
Court case active through Julgados de Paz
Media investigation underway exposing their criminal enterprise

SYSTEMATIC FRAUD:
This is not an isolated incident. Check their other reviews - hundreds of victims reporting identical deposit theft schemes. They are a professional criminal organization targeting vulnerable students.
WHAT AUTHORITIES ARE INVESTIGATING:

Document forgery (criminal offense - up to 2 years imprisonment)
VAT evasion and tax fraud (massive financial penalties)
Systematic fraud against international students
Money laundering through stolen deposits
Operating business through virtual office to evade detection

WARNING SIGNS:
Refuse to provide proper business address
Create invoices for services that don't exist
Target foreign students who don't know local laws
Use virtual office to hide from authorities
Hang up when confronted with evidence

MY ADVICE:
NEVER rent from them - they are professional criminals
If you're already a victim: File criminal complaint with PSP immediately
Report to tax authorities: at.gov.pt (VAT 510948596)
Document everything: Keep all communications and evidence
Contact media: Help expose their criminal enterprise

FOR OTHER VICTIMS:
If you've been scammed by Quarto e Quartos, contact me. We're organizing a class action lawsuit and criminal prosecution. There's strength in numbers against these criminals.

THE TRUTH:
Paulo and his criminal organization at Quarto e Quartos are not legitimate landlords. They are professional fraudsters who steal from students using forged documents and hide behind virtual offices.

LEGAL CONSEQUENCES COMING:
Criminal prosecution for document forgery
Tax investigation for systematic fraud
Business shutdown by authorities
Asset seizure for victim compensation

STAY AWAY FROM THESE CRIMINALS. They will steal your money and disappear behind their fake address.
Evidence available: Fraudulent invoices, police complaint documentation, tax authority reports, virtual office investigation.

SHAME ON QUARTO E QUARTOS for exploiting vulnerable students and stealing money through criminal fraud.

SEE YOU IN COURT.

CAUÇÃO É FALSA
NÃO EXISTE CAUÇÃO É UMA ILUSÃO, eles obrigam a pagar 500 euros de caução e a assinar um contrato antes de conhecer o quarto, a senhora da recessão disse que eu tinha 48h para reclamar e eu reclamei no próprio dia e não me devolveram dinheiro nenhum. Isso não é caução, É BURLA!!!

Quarto e Quarto is not just a bad rental agency—it's a systematic scam operation that has harmed countless renters across Portugal, particularly international renters. The company engages in criminal behavior: cutting off water and electricity, vandalizing locks, stealing deposits, threatening tenants, and even confiscating personal belongings. These are not isolated incidents—they've been happening for years.

The owner has been repeatedly named in reviews for harassment, extortion, and abuse. Renters are lured in with misleading ads, forced to pay before seeing the property, and then subjected to unsafe, unsanitary, and hostile living conditions. Many report being locked out, threatened, and robbed.

Uniplaces and other platforms continue to support this company despite overwhelming evidence of wrongdoing. By enabling Quarto e Quarto, they are complicit in these crimes. Those who support criminals are just as bad.

More renters will continue to suffer unless this company is shut down and held legally accountable. The volume and severity of complaints speak for themselves.

Despite overwhelming evidence of wrongdoing, platforms like Uniplaces continue to list this company. By enabling Quarto e Quarto, they are complicit in these crimes. If you're booking through one of these platforms, ask in advance who the property owner is. If it's Quarto e Quarto—run!!!

If you value your safety, dignity, and financial security -stay far away from this agency.

You are thieves, don't rent any apartment from these people, they will scam you!

Horrible service, misleading advertisements, unprofessional mailing behaviour... as an erasmus student: DONT DO IT. It is the worst experience with a renting boss I have ever had... never again

O senhor Paulo, dono da empresa, é arrogante, abusivo, desrespeitoso e tem atitudes ilegais. Por conta de uma simples marca na bancada da cozinha, estipulou a troca em quase 500€, sem ter nenhum orçamento. Ao se recusarem a pagar, os inquilinos foram ameaçados por e-mail e atitudes ilegais foram tomadas pelo Paulo e sua corja, liderada pela Marília que foi a responsável por iniciar toda a confusão. A eletricidade e água da casa foram extintas, quebraram canos e trava de segurança da porta e também colaram a fechadura de forma que ninguém conseguia entrar ou sair do apartamento. Fujam dessa enrascada!

A convenient quality-price ratio.

Lixo de empresa. Pessoas mal preparadas, falta de educação extrema da parte do dono, um tal de sr Paulo, quarto com percevejos e casa de banho nojenta. Não cumprem contratos. Fuja desta empresa.

Awfull !!!!!! Never book with this organization!
My son booked a room here, they made him pay for two months without seeing the room.
It was very dirty and not as pictured.
He left the room within the hour and left the keys so that they could solve the issues.

He was never allowed back into the room. They did not make any refunds and the rented the room whilst my son was paying the rent as well so they received double on that room. We went to the police to press charges but there is nothing they can / will do . These people need to be stopped but how ???? They are criminals and they will continue to do this to students .

Não recomendo a empresa Quartos e Quartos.

Tive uma experiência muito frustrante com a gestão do meu arrendamento. Após a entrega do quarto em bom estado — com registos fotográficos e presença de funcionária da própria empresa no checkout — a empresa recusou-se a devolver a caução no valor de 500€, sem apresentar justificativa contratual válida.

Além disso, cobrou valores referentes a um contrato de renovação que nem chegou a entrar em vigor, o que considero um abuso e uma prática desrespeitosa para com o inquilino.

Todas as tentativas de resolução amigável foram ignoradas, restando apenas recorrer a meios legais como o Julgado de Paz e a Autoridade Tributária.

Deixo este relato como alerta a outros potenciais arrendatários para que tenham o máximo de cautela ao contratar com esta empresa.

The company burst into my room without notification and it was not the end of the month yet to finalize contract this way. No recommending at all. Check all reviews and see im not the only one.

DON'T BOOK WITH THEM!!
SCAMMERS!
Horrible experience! I would give a 0 if I could!
They make you pay for everything (very high gas and water bills) and the appartment is in a very poor condition. I have bed bugs in my room, cockroaches in the kitchen, bathrooms that smell horrible and are mouldy, no appliances (the washing machine broke and they refuse to fix it) and they are keeping my deposit.
Worst company ever!!

Quarto e Quartos - Liverpool: I booked a 2 night stay for next weekend back in April but 2 days ago I got an email stating there had been a "computer error" and only the first night was now available. If it was double booked I'm sure they knew earlier than 7 days before my booking seeing as this had been booked 3 months ago. In the email from the property they had also changed the dates that I booked to July without my knowledge so even if i had still turned up to the property they wouldn't have a room for me - I'm pretty sure they are not allowed to just change dates booked by a customer without consent!! Due to their short notice I have had to now pay double for somewhere else. This is very poor customer service and certainly not a good way to run a business!!!

I recently rented a room through this agency, and it was truly the worst experience of my life. Uniplaces has a lot to do with this, as they are complicit in this scam agency.
If you value your money and the time you invest working to earn it even a little, don't rent through this agency. They will squeeze every last cent out of you by making up anything. They will force you to remodel and buy new furniture and appliances, under threat, to replace broken or damaged appliances.
They will threaten you if you don't pay, cut off your utilities, and make your life miserable. Don't believe the positive reviews: they are fake, Indian and Arab accounts.
If you have any sense, don't believe the positive reviews and don't give your money to these thieves.

It was value for money. One thing needs to drastic improvement in terms of communication. No one there to support in case we have some query, There should be dedicated support for checkin purpose. Unnecessarily I end up paying for late checkin even though I reached apartment much before late check-in time.

This is the email my son sent to this holdums:
* I rented the room online based on some photographs and when I entered the room, it did not correspond to what appeared in the photographs in the advertisement. I informed you of all this in the email sent on Monday, September 2, 2024, at 11:42 a.m (please find attached).
* I was asked to sign the contract on a Sunday, with no other option, and with an additional charge and I had to return several times to collect the keys because the room was not ready.
* In the email dated January 7, 2025, at 2:31 p.m (attached) After returning from the Christmas holidays, I attached some photos of the mold in my room due to the rain, and you have not done anything.
* As for the bed sheet, I will buy a new one from Ikea although I consider that after a year of paying the rent on time, its use is normal and the wear and tear is usual, it is abusive to charge me more than 100 euros for a bed sheet, so I expect to receive my deposit in full.