Q-Park UK Anmeldelser 

Charged me extra for arriving 4 minutes too early (traveled for 60 mins to get here to this pre booked car park) bizarre that a crystal ball to predict traffic is required to avoid extra charges.. kindly sent an email explaining the situation but they refused to refund me.
It is the least they could have done for the fact that the ANPR camera didn't recognise my reg and I had to buzz and wait a while for someone to manually override the system to open it for me. I wouldn't recommend this car park.

I mamaged to leave a bag by my car in Deansgate car park. I rang Q Park, they put me onto a supervisor (Ojo) he went out of his way to find my bag and he did. He saved me a lot of trouble im so grateful. He show above and beyond customer service !

Just like everyone else has said, appalling experience of having to download an app that didn’t work, wasting most of our parking time trying to pay and then having to fill in a form later to avoid a fine. I will not use them again. Very frustrating that you can’t discuss this with a person directly.

Had been using NCP Forecourt parking for par 2 years - Perfect and easy. Tried to park one of my vans on Wednesday 19th to eventually find Q-Park had taken over. Absolutely diabolical website with the only option to pre-book. I could not change the time to the time the van had arrived, it would only work from "right now" of future times and when I eventually plumped for 2.5 hours I was charged £28.00 , which is NOT what the tariff states. Not everyone has the privilege to "pre-book", my company needs instant booking on arrival. This facility from Q-Park is rubbish and frankly I would never use or recommend them. Someone need to have a very big look at their business model as they are ripping customers off. My boss tried the website to double check, choosing an hour slot sometime next week - guess what the charge was £28.00! Absolutely rubbish!

Really dreadful first experience. Inconvenient to set up (no Apple Pay facility, for example), entering card details (in the car park, with the clock already running) didn't work the first time due to app error, then had to sign up to something called QParkGo which cost an extra fee.
Avoid if at all possible.

Shrewsbury - very poor experience. Visited town. Had to download the app, register my car and card payment for the one and only visit. App poorly responsive to find location. It all took me 40 minutes to pay for the parking. Many people around me struggled as well. One customer completely unable to pay as the car park location was not coming up. Charges also very high. Nowhere to ask for advice. No customer service and no other way to pay. Even if I decided that leave after unable to pay. They would probably fine me. Worse experience I ever had with parking. Absolutely disgraceful. Do not park!!!!

Expensive parking and charge 40p to use the app. Will walk to town rather than fill their coffers.

Cardiff Greyfriars Road. Needed a central space as I was travelling to the Principality Stadium from a prior event. Cost was shocking (£35 for 6 hours) but accepted that as a price owing to supply and demand. Also guessed it might be busy owing to said event so had to use the top floor. What I wan't prepared for was the journey down to the ground. Stepped over a rough sleeper immediately inside the stairwell and then had to negotiate the debris of discarded food cartons, many still containing something, and various other objects which I did not wish to investigate further for fear of what I may find. I can understand paying a premium rate for the car park but at least give us a facility that can be safely used, not a potential health hazard.

If I could give 0 starts I would!

It genuinely was the most awful process I have ever had the misfortune of encountering, just to pay for an hour of parking!
I had to download an app, make an account, register my account, add a bank card… physical bank card as the app doesn’t accept Apple Pay, luckily my friend knew his card details or we would been screwed, had to authenticate the card, then had to find a qr code in the car park in order to to pay for parking, and it cost a fiver for an hour !

The worst car park I have ever used cannot fathom the planning behind such a terrible service that should be extremely straight forward

Awful experience. Newly taken over car park, cash payment machines also out of use. Scanned Q-Park App, incredibly confusing, long winded, have to watch video, wouldn't accept correct registration etc etc etc. Gave up eventually went somewhere else to park. Wrote to them to avoid getting ticket, they said I had just a few hours to pay for my session on line and then I wouldn't get a ticket. App still not working, very lengthy instructions sent which did not reflect what you see in the App. Eventually got it working BUT have had to pay £2.90 for the privilege of wasting my time and stress incurred wandering around that carpark for 15-20 minutes trying to get help with the App, which around a dozen of us were trying to figure out at the same time. Disgraceful way to run a business. I will never use these again, there are many more options around that goodness, have used so many of these parking Apps - all the others are very straight forward. All in all around 3 hours of my life wasted sorting out this nonsense. Avoid!

Ticket machines were out of order on arrival in Colchester Osborne Street; I was forced to download the app which is the most convoluted and complicated parking app I‘ve ever come across; it took me (and many other customers who were in the same situation) nearly 40 minutes to get the parking payment sorted: this means my car was in the car park for all this time which the number recognition cameras presumably count it as unpaid. Should I get fined I will contest and get trading standards involved. And the staircases stank of urine, totally disgusting. Never again!

We reserved a VIP spot before heading to Glasgow. Having never been there we chose it based on location, which was directly opposite our hotel (Frazer Suites). We pulled in and parked without any problems, walked across the street and checked into our hotel.
When we went out for dinner we were talking to the hotel front desk attendant, and he said we had better move our car or have it locked in for our early flight the next morning. We went over and pulled our car our and ended up parking on the street for the night. I asked for a refund and was emailed it would be looked into.
No refund allowed, they said it was clearly stated on the website. Never again will I use a Qpark car park.
I suggest you don't either.

Their app lets you sign in with Apple, creates an account for you … which you then cannot sign into on their website - as it doesn’t have that option to login with Apple. Website insists you already have an account - which you can’t sign into - and password reset never arrives. Oh and the app for some reason doesn’t list the same car park for pre-booking. Why is it so hard to give you my money!

I pre booked a space in Queen Anne Mews W1G9HF 24hr pass as I had an appointment in Harley St. My sat nav took me to the location but the car park was not to be seen. I drove around for 45 minutes and checked out the overhead webcam but apart from a picture there were no helpful or any directions. I had to abandon my search to get to my appointment which was scheduled 6am . I tried contacting Q Park but their contact options did not work as it was too early . I have complained only to be fobbed off. This company is the worst example of bad practice I have ever encountered and I would urge anyone wishing to use them to be very careful of what you are buying into?
I will never use them again and will advise anyone who asks me not to either.

They put my 63 year old mother into tears by forcing a confusing app on her that she couldn't use or download, and you can't just sort it out easily when you get home because by then all they have is an AI replacement for customer service. Have followed it's AI's advice to pay as if she is there now, and it doesn't even say that will stop any charges.

Absolutely dismal first parking experience. I spent ages trying to download the app, which crashed several times. Eventually I managed, but then couldn't start an active parking session. Contacted customer services and they gave me a list of instructions which didn't work. I'm currently back home still trying to set up a parking session which lasted just 20 minutes to avoid their prohibitive £100 fine. Can't help feeling I've been scammed.

This company is an absolute joke.
There app didn't work . I've spent hours trying to sort out payment.
Which is turning out to be impossible. Rang there head office got some useless young kid who as no clue what there doing.
There shambolic. I will never use there facilities again. Company of jokers.

Wish i could give 0 stars
Shit company
app doesn’t work
costs too much
avoid at all costs

Their automatic payment system has been broken for 3 months now. I have to use a credit card to pay every time after payment 'failed'. No, they failed. They have admitted they're having problems but have given no ETA.. which might be an acceptable response after a couple of days but 3 *months*?

Fortis Green Road car park in N10 is run by Britannia Parking, owned by Q Park. I have 2 Parking Charge Notices because according to Britannia I failed to pay. However the Q Park app to which I was directed by signage failed to collect payment and I am being fined for this, even though I have confirmation I set up the app correctly. Britannia has rejected my appeal and asked debt collectors to pursue me. This is grossly unfair.