Q-Park UK Anmeldelser 

I have found it very frustrating that a new system was introduced and even though cst admitted there was a problem they are unwilling to make this right. Very poor customer service.

Set up the app on 1/08/26 with car and card details in. Couldn't pre book the car park I wanted as it said all pre book spaces were allocated. I went to the car park, took a ticket, parked, came back paid the machine and left the car park.
On the 13/09/2026 I went to the same car park, took a ticket, came back, paid at the machine and left the car park. 100 yards down the road I had an email telling me my card had been declined and my car was band from q park until id paid, I checked my bank and the card payment was pending not declined and the ticket id paid for opened the barrier, so I check the email again and noticed the last 4 digits of the card was my old one which has been cancelled. It said go to app to make payment. On opening the app I discovered that when I set the app up its default setting is auto payment. So on the 01/08/2026 I paid by card at the machine, but when I left the app generated a second payment which left my bank on the 03/08/2026 for that session meaning I paid twice on the same card. Its very expensive as it is but even more so as ive paid twice £33, 17:23 to 21:50 should have been £16.50 but its cost me £33. So on the 13/09/2026 18:03 to 22:17 cost £18.50 which ive paid with my new card at the machine in the car park, but the the app generated a second payment of £18.50 from the expired card on the app which has luckily failed as soon as i excited. You cant enter anything other than new payment details into the app, I have the parking ticket that was paid for which let me out of the car park when I put it in the barrier but obviously the 2 systems are not linked together and now my car is band from q parks until I pay a second time. This system is terrible and I bet there making £1000s in double payments people are not aware of. Now I have the hassle of trying to sort this out before I need to use that car park again. Its not clear when setting the app up that auto payment is the default, and the fact that cash payments doesn't cancel out the auto payment or vice versa is a flaw in q parks system that needs rectifying. The fact that when it wants payment on the app you cant enter the already paid tickets number in to prove the payment has been made is irritating to say the least, the fact the app and card machine dont work on the same system and cancel one out if the other method is used is too infuriating. Ive been using this carpark for years and have never had this problem until I downloaded the app, the apps default is for every single setting switched on as standard which is again infuriating, no other parking app I use does this and I have 7 apps on my phone. While I accepted some responsibilitie for not delving into every facet of the apps settings q parks system leaves a bit to be desired in my opinion,If you use the app for the first time make sure you check the auto pay setting, while it eliminates use of the parking machine which is a good thing you need to know its doing it in the first place. I am not looking forward to trying to sort this out. I will be removing my car and card details from the app once this is sorted out, I cant currently as its saying I owe them £18.50, which I dont but until then I can not remove any details, but it will let you switch off auto pay even though your blocked from entering there car parks! there AI as with all AI chat bot sucks so you have to wait for emails to be answered! Very unsatisfactory.

Osborne Street Colchester
Saturday 12th September
Terrible app, really slow to download and unclear how to set time to begin parking session, had to do several attempts before actually being able to pay for session. Many other shoppers also struggling. Then wanted to extend stay by 30mn and app wouldn't recognise that was already parked and restarted session.
My advice to Q-park. Improve and modernise your app. Check out apps like RinGo, MiPermit or PayByPhone so easy to use.

I HAD THE APP ON PHONE, BANK DETAILS ETC,NOTHING WORKED AT THE CAR PARK, COULD NOT ENTER ANY INFORMATION
AVOID THIS COMPANY AT ALL COSTS, PLEASE THEY ARE TOTALLY USELESS

Harley Street parking. Easy to use, pre booked and paid.
Abdul the attendant was most helpful finding and seeing me into parking space and showing me the exit which was some way away and up stairs. Excelent customer service, this was Harley Street and have never used others.

The staff on site were polite and professional in their manner, so my initial experience was positive.

Unfortunately, my car was returned with two deep scratches and a long scratch along the passenger side.

I have photos and videos showing the condition of the car before and after, but when I raised the issue, the customer service response from Zack was disappointing and felt dismissive. It gave me the impression that the evidence and the points I had raised had not been properly considered.

Ultimately, I took the car away and paid for the damage myself.

For me, the biggest issue was not simply that the car was damaged, but how the complaint was handled afterwards. When something goes wrong, good customer service means listening, reviewing the evidence properly and making a genuine effort to resolve the problem. I did not feel that happened here.

Based on my experience, I would not feel comfortable leaving my car with them again.

Absolutely awful at First Street Manchester today. No one could get out of the car park - huge queue. Everyone being told they hadn’t paid- when many including me had.

Crap app which could get to work after. An hr of trying- no information on charging in the car park. Once ur in you are at their mercy- avoid!!!!

So difficult to register. It took me 45 minutes. Dozens of other people at the car park also struggling to register. Many people very stressed. Many of the screens which appear in the process don't give you any clue as to what you are supposed to do. I had a 50p charge added to my fee - what on earth is that for? I have used it once, and I have now unistalled it. Shan't be using that car park again!

Clown of a company, car park dirty and very run down. App took forever to download and was simply awful to navigate. Lots of very unhappy drivers in the same boat. AVOID, AVOID, AVOID. Company bosses should be ashamed of themselves. Naturally there is a phone number... . where you CANNOT speak to an actual person and merely leave a message for a bot.

What a poor company. For many reasons we have to visit hospitals. Q park operate at Good Hope. Many times we go there and the entrance machines are falling apart, and the pay machines are often not working. We had to go a few times over the last couple of weeks and each time the pay machines were either not taking money (just dropped out) or would only accept exact amounts (even if 10p over). One of the car parks you have to walk back to the main office to pay over the counter. Even the 2 machines next to the office aren’t working.
I politely asked when would they be fixed. I was told no repairs would be made until complete new system was installed ‘IN A FEW MONTHS’.
Come on Q Park we pay too much as it is at hospitals, Get your act together.

I used shuttle bus from University train station Birmingham to QE hospital (Heritage Building) .. driver Sandip was exceptionally helpful .. I rang their mob phone number and he doubled back to pick me and my husband up in pouring rain .. I would no way have been able to attend appointment if not for this excellent FREE service .. he collected me again from Heritage Building and dropped me back to rain station. Above and beyond excellent service can’t recommend enough, thank you Sandip .

If I could I would give 0 stars. Booked nearly 3 months in advance, vehicle registration number recognised correctly so I took the price given for granted, when leaving the vehicle I was forced to pay an extra penalty charge of £25 per day - £225 in total, because it was a van (fitting a standard parking space).

They've just taken over one of the main car parks in Ipswich from NCP. Tried to do the right thing and register with them so I could use one of the blue badge spaces to park while I went for a dental appointment. The app is useless and wouldn't download properly. I ended up abandoning my car there as I was then running late. If they try to charge me, I'll challenge it in court!

Charged me extra for arriving 4 minutes too early (traveled for 60 mins to get here to this pre booked car park) bizarre that a crystal ball to predict traffic is required to avoid extra charges.. kindly sent an email explaining the situation but they refused to refund me.
It is the least they could have done for the fact that the ANPR camera didn't recognise my reg and I had to buzz and wait a while for someone to manually override the system to open it for me. I wouldn't recommend this car park.

I mamaged to leave a bag by my car in Deansgate car park. I rang Q Park, they put me onto a supervisor (Ojo) he went out of his way to find my bag and he did. He saved me a lot of trouble im so grateful. He show above and beyond customer service !

Just like everyone else has said, appalling experience of having to download an app that didn’t work, wasting most of our parking time trying to pay and then having to fill in a form later to avoid a fine. I will not use them again. Very frustrating that you can’t discuss this with a person directly.

Had been using NCP Forecourt parking for par 2 years - Perfect and easy. Tried to park one of my vans on Wednesday 19th to eventually find Q-Park had taken over. Absolutely diabolical website with the only option to pre-book. I could not change the time to the time the van had arrived, it would only work from "right now" of future times and when I eventually plumped for 2.5 hours I was charged £28.00 , which is NOT what the tariff states. Not everyone has the privilege to "pre-book", my company needs instant booking on arrival. This facility from Q-Park is rubbish and frankly I would never use or recommend them. Someone need to have a very big look at their business model as they are ripping customers off. My boss tried the website to double check, choosing an hour slot sometime next week - guess what the charge was £28.00! Absolutely rubbish!

Really dreadful first experience. Inconvenient to set up (no Apple Pay facility, for example), entering card details (in the car park, with the clock already running) didn't work the first time due to app error, then had to sign up to something called QParkGo which cost an extra fee.
Avoid if at all possible.

Shrewsbury - very poor experience. Visited town. Had to download the app, register my car and card payment for the one and only visit. App poorly responsive to find location. It all took me 40 minutes to pay for the parking. Many people around me struggled as well. One customer completely unable to pay as the car park location was not coming up. Charges also very high. Nowhere to ask for advice. No customer service and no other way to pay. Even if I decided that leave after unable to pay. They would probably fine me. Worse experience I ever had with parking. Absolutely disgraceful. Do not park!!!!