My experience with PURE PROFILE is long term and positive. I learn lots from some surveys whilst others make me think where I stand on issues. The money paid for opinions buys directly things I want f... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The quality of this platform has severely gone downhill. Lately, the feed is flooded with dozens of broken, low-quality surveys every single day. Finding a normal, working one is nearly impossible.... Se mere
I've found your site to be a very useful source of gaining additional Flybuys points, which helps my budget greatly! It does fail in use sometimes, without reason or explanation, which can be frustrat... Se mere
Virksomheden har svaret
I have never had any complaints about Pureprofile. But could I please ask you to delete my Optus email address because I no longer use it. Emails are still going into it because they allow a few month... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Kontaktoplysninger
263 Riley Street, 2010, Sydney, Australien
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,1
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
i am not receiving many surveys
17. september 2026
Besvarelse fra Pureprofile
Hi Theo,
Thank you for your candid feedback.
We’ve checked your account and can confirm there are currently no blocks or restrictions affecting your participation. Survey availability can vary based on profile, targeting, and demand.
To help you receive more matched opportunities, we recommend completing all available profile surveys on your feed and keeping your profile information up to date.
We appreciate your patience and hope you receive more survey opportunities soon.
It made the payment
22. september 2026
Besvarelse fra Pureprofile
Hi there,
Great to hear your payment has come through! Thanks for letting us know, and we hope you continue enjoying your Pureprofile experience.
Frequent and reliable
Surveys are frequent and easy to access and complete and offer a wide range of rewards.
Gift card redemptions are quick but limited by retailer, cash redemptions take up to a month to receive. Overall worth taking a look.
18. september 2026
Besvarelse fra Pureprofile
Thank you for sharing your experience! We’re glad to hear you’re enjoying the variety of surveys and rewards available. We also appreciate your feedback on redemption options and processing times. Thanks for being part of Pureprofile!
problem solved
17. september 2026
Besvarelse fra Pureprofile
Hi James,
Thank you for sharing your feedback!
We're thrilled to know that our customer service team resolved your issue. Your satisfaction is our priority and we're here to make sure your experience stays outstanding.
If you ever have any further questions or need assistance, feel free to reach out.
My genuine complaint was corrected but…
My genuine complaint was corrected but it took from May to Sept 26 for it to happen, due to my complaint being misplaced.
22. september 2026
Besvarelse fra Pureprofile
Hi Ted,
Thank you for your feedback.
We’re glad your concern was resolved, and we sincerely apologise that a technical issue caused your complaint to be delayed and left unresolved for so long.
We truly value your support and will continue to strive to enhance your experience. If you ever have any suggestions or questions, feel free to reach out.
Besvarelse fra Pureprofile
Hi Neil,
Thank you for your kind feedback!
We’re glad to hear you found the experience helpful and easy to follow. Your feedback truly motivates us to keep improving and delivering the best survey-taking experience possible.
If you ever have any suggestions or questions, please don't hesitate to reach out.
Pureprofile: Excellent customer service
I can't remember the specific experience as it's six months ago! I've been with Pureprofile for a few years and every now and again I send off a fiery email re an issue with a survey they're responsible for. I admire and appreciate the diligence of each customer service representative at Pureprofile for their prompt and thoughtful responses. I'm sure my association with Pureprofile will continue for a few years yet.
23. marts 2026
Besvarelse fra Pureprofile
Hi William,
Thank you for your kind feedback and continued support over the years!
We’re glad to hear you’ve had positive experiences with our customer service team and appreciate you taking the time to share your feedback. Your recommendation means a lot to us, and we're dedicated to maintaining the high standards of fairness and efficiency that you've come to expect from us.
We look forward to having you as part of the Pureprofile community for many more years!
Use to be better
Use to be better,has some good offers to do good paid surveys but since partnering up with numerous other survey sites it is now offering some other very low paid surveys, that often go to several pre-screeners and you often have to give up because it could end up being a 20 min survey when it was advertised as a 5 min survey for 65 cents for example. Other than that I love Pureprofile it gives me the opportunity to earn extra cash while providing my opinions and it shows me how much I am earning as I go. The other thing is that gift cards used to have a better option and easier and now it has become more complicated. And when are they going to get of the screen saver picture of a red dressed women in heels? You would have got 5 starts if there was nothing to complain about.
16. september 2026
Besvarelse fra Pureprofile
Hi there,
Thank you for sharing your feedback. We’re glad to hear you continue to enjoy Pureprofile and value the opportunity to earn from sharing your opinions.
Some surveys are provided by our partner brands, so we have less control over their screening, survey length, and rewards. If you’ve spent significant time on a survey and were screened out or found that the experience differed significantly from what was advertised, please reach out to us with the survey details so we can investigate and, where appropriate, compensate you for your time.
We also appreciate your feedback on the gift card options and overall experience, and we’ll share it with the relevant teams for future improvement.
I do lots of surveys for Pureprofile…
I do lots of surveys for Pureprofile which give me a small income. They pay better than most other companies
18. september 2026
Besvarelse fra Pureprofile
Hi Lorraine,
Thank you for your kind feedback!
We’re glad to hear you’re enjoying the survey opportunities and finding the rewards worthwhile. Your feedback is valuable to us, and we're committed to continuously improving our survey offerings to provide you with even more opportunities to earn rewards.
Thank you for being a part of Pureprofile, and we appreciate your support!
Always plenty of surveys that reward…
Always plenty of surveys that reward well compared to other survey sites.
Any queries are usually resolved efficiently and answers all questions positively.
14. september 2026
Besvarelse fra Pureprofile
Hi Graeme,
Thank you for your wonderful feedback!
We’re glad to hear you’re enjoying the survey opportunities and finding our support team helpful and efficient. Your feedback truly motivates us to keep improving and delivering the best survey-taking experience possible. If you ever have any suggestions or questions, please don't hesitate to reach out.
Here's to many more enjoyable surveys and great rewards on our platform!
you fixed the problem i was having
you fixed the problem i was having. Thanks. mark
17. september 2026
Besvarelse fra Pureprofile
Hi Mark,
Thank you for sharing your positive experience with us.
We are delighted to hear that our support team was able to assist you effectively. Your satisfaction is our priority, and we are here to ensure that your experience with Pureprofile remains excellent.
If you have any questions or need any help, please don't hesitate to contact us.
Here's to many more enjoyable surveys and great rewards on our platform!
The important characteristic of Pureprofile.
Pureprofile is contemporary and highly useful to people-at-large.
17. september 2026
Besvarelse fra Pureprofile
Hi Bangaruswamy,
Thank you for your kind feedback!
We’re glad to hear you find Pureprofile useful and appreciate you taking the time to share your experience. It’s great to have you as part of our community!
Your recommendation means a lot to us, and we're dedicated to maintaining the high standards of fairness and efficiency that you've come to expect from us.
Thanks for being a valued member of Pureprofile, and we look forward to continuing to serve you for many more years to come!
Usually very helpful with problems re…
Usually very helpful with problems re rewards except very recently when I completed a long 10 minute complicated survey where I was cut off before rewards could be awarded. When I politely wrote n informed PP of this I was told that as it was not a PP survey - just one they were hosting - nothing could be done. I feel cheated n would like to be informed in advance which are true PP surveys n which are not. PO’s reputation will go down fast if this situation isn’t remedied quick smart!
17. september 2026
Besvarelse fra Pureprofile
Hi Eric,
Thanks for sharing your feedback. We understand how frustrating it is to spend time on a survey only to be screened out before receiving the reward.
This was a partner survey, so we have less control over its setup, screening, and rewards. We also understand your suggestion about clearly labelling partner surveys and will share this with the relevant team.
If you’ve spent significant time on a survey and were screened out, please send us the survey details so we can look into it and, where appropriate, compensate you for your time.
Thanks again for bringing this to our attention.
Question sent promptly replied to with…
Question sent promptly replied to with explanation.
Redemptions always paid within the timeframe given.
16. september 2026
Besvarelse fra Pureprofile
Hi Michael,
Thank you for sharing your feedback!
We’re glad to hear that you’ve had a positive experience with our support team and that your redemptions have been processed within the expected timeframe.
We really appreciate your continued support and for being part of the Pureprofile community!
Fraudulent Company - Avoid at all costs
The PureProfile customer service team completely ignore emails sent to their supposed managed mailbox "support@pureprofile" and suspend your account just before payment is supposed to hit your bank account.
I have been chasing them for the past 3 months - with the last reply from them asking for ID verification which I shared a copy of from August 20th 2026 and still have not had a response despite multiple chasers.
I have read around and they are apparently notorious for doing this so they don't have to pay out to their customers.
AVOID AT ALL COSTS guys - it's seriously not worth it and such a hard lesson to learn for someone who has been unemployed for 1.5+ years trying to make some cash to get by.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Pureprofile
Hi there,
Thank you for sharing your feedback. We’re currently reviewing your case as a priority and will look into the status of your account before following up with you as soon as possible.
We apologise for the delay in addressing your case and appreciate your patience while we complete our review.
Maintaining the quality and integrity of our panel, while ensuring members comply with our Terms of Service, is extremely important to us. Accounts are only suspended or banned where there is a valid reason relating to our Terms of Service.
Withholding member earnings without a valid reason is not aligned with our principles and would also be detrimental to our business.
We appreciate your patience while we work through your case.
Really disappointed with how…
Really disappointed with how Pureprofile has handled this.
I was experiencing constant technical problems with my account. The site was freezing and, despite trying to verify my email, Pureprofile kept reporting that my email was “bouncing”. After contacting support, I received no reply after weeks. Eventually I gave up and deleted the account, intending to start fresh with a different email address.
What I didn’t realise was that I still had several withdrawals already submitted and processing.
I contacted Pureprofile expecting this to be a straightforward fix. Instead, I was told that because the account has been deleted, pending redemptions are “generally not processed.”
Seriously?
These weren’t points I forgot to redeem. I had already redeemed them. The withdrawal requests had already been submitted and were processing before the account was deleted. This is money earned from completing their surveys, and I find the suggestion that it could simply disappear because I closed an account incredibly concerning.
To make matters worse, although my account has apparently been deleted enough that my pending withdrawals may not be honoured, my mobile number is somehow still linked to that deleted account, preventing me from creating a new one.
So apparently the account is deleted when it comes to paying my outstanding withdrawals, but not deleted when it comes to preventing me from registering again.
Support says they’ve escalated the issue, so I’m currently waiting to see whether Pureprofile actually honours the withdrawals I submitted before closing my account.
I strongly recommend anyone using Pureprofile make absolutely certain every redemption has physically reached their bank account before ever closing their account.
UPDATE 18/09
After posting this review, Pureprofile responded publicly asking me to provide the email address associated with my deleted account so they could investigate my outstanding withdrawals. I provided the requested details.
Unfortunately, I have still received no meaningful response addressing the actual issue with my pending withdrawals.
And now I’ve discovered another $150 has been put into the deleted account that I cannot access.
I recently completed a five-day market research project through Pureprofile. The attendance confirmation explicitly stated:
“Incentive: $150 e-gift voucher”
It also stated that the incentive would be received within 10 business days. Pureprofile even attached detailed Giftbee instructions explaining the process: I would receive an email from Giftbee, click “View Gift”, select the gift card I wanted and receive the gift card details.
That isn’t what happened.
After the payment didn’t arrive, I followed up with the Project Manager. Their response was simply:
“This incentive has been paid to your PureProfile account. Please log in and check.”
That’s particularly frustrating because I cannot log in and check — Pureprofile has deleted that account, which is the entire reason I have an open support case with them in the first place.
More importantly, depositing $150 into my Pureprofile balance is not the incentive process I was told would occur. I agreed to participate on the basis of a $150 e-gift voucher, was provided instructions for receiving it through Giftbee, completed five days of research, and then Pureprofile apparently credited $150 to an inaccessible Pureprofile account instead.
So I now have:
• several previously requested withdrawals that were processing when my account was deleted; and
• another $150 research incentive that was supposed to be delivered as an e-gift voucher but has instead apparently been credited to that same deleted account.
I’ve contacted both Customer Support and the Project Manager again and provided evidence of all of this.
At this point I would prefer Pureprofile simply pay the $150 directly to me, rather than putting me through another redemption process, particularly given that I cannot access the account in the first place.
I will continue updating this review as the matter progresses and will absolutely revise the rating if Pureprofile resolves everything. But so far, their responses have not actually resolved — or meaningfully addressed — the problem. Shocking handling of the situation
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Pureprofile
Hi there,
We sincerely apologise for the inconvenience and frustration this situation has caused.
We have now investigated your case further and have sent you an email outlining the resolution and the next steps regarding your account.
Kindly check your inbox, including your spam or junk folder, for our email.
We appreciate your patience and understanding while we worked through this matter, and we hope the resolution provided addresses your concerns.
customer service is great
The pure profile customer service is really great and helpful. I like the surveys and will continue to use pure profile!
15. september 2026
Besvarelse fra Pureprofile
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had a positive experience with our Customer Service team and are enjoying the surveys. We look forward to having you continue as part of the Pureprofile community!
Bagus dan terbukti membayar
9. september 2026
Besvarelse fra Pureprofile
Halo Urino,
Terima kasih atas masukan yang luar biasa.
Kami sangat senang mendengar bahwa Anda menikmati pengalaman mengikuti survei dan hadiah-hadiahnya.
Kepuasan Anda adalah prioritas kami, dan kami siap memastikan bahwa pengalaman Anda bersama Pureprofile tetap luar biasa.
Jika Anda memiliki pertanyaan atau membutuhkan bantuan, jangan ragu untuk menghubungi kami.
Semoga Anda terus menikmati survei yang menyenangkan dan hadiah-hadiah menarik di platform kami!
Translated with DeepL.com (free version)
Besvarelse fra Pureprofile
Thank you for sharing your feedback! We’re pleased to hear that your query was resolved with a good outcome. We appreciate you taking the time to let us know.
My issue was considered and it was…
My issue was considered and it was verified and points which hadn't been allocated were given.
9. september 2026
Besvarelse fra Pureprofile
Hi Anne,
We appreciate you taking the time to share your positive experience with us.
We are pleased to hear that we could promptly address your concerns and that you were credited with the missing points. Your feedback truly motivates us to keep improving and delivering the best survey-taking experience possible. If you ever have any suggestions or questions, please don't hesitate to reach out.
Here's to many more enjoyable surveys and great rewards on our platform!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.