Pure Electric UK Anmeldelser 

Sent scooter back for repair for faulty battery and with out me asking there have replaced everything else to fixed puncture and new reflectors absolutely over the moon thank
Natalie

I just had a great experience with Pure Electric; my scooter was still within the one-year warranty. I dealt with a really helpful customer service representative called Samantha; she was very helpful throughout and a credit to the company. They arranged collection, kept me informed throughout, and delivered it again with tracking. The scooter is now working great and was well-packaged; I would highly recommend them.

The agent who dealt with my repairs was Lisa and I cannot fault her. She was quick to get the escooter picked up and nothing was a bother. She even replaced the rear reflectors and handle bar stoppers to stop the grips coming off FREE of charge. Cannot fault my customer service it was exceptional. Thank you so much Lisa for all your help and going above and beyond for me. 10/10 ⭐️⭐️⭐️⭐️⭐️

I would strongly advise potential customers to think very carefully before buying from Pure Electric, particularly if something goes wrong after the sale.

I purchased a scooter as a birthday present for my son. Instead of the special birthday gift I had planned, I received a scooter that was faulty/damaged and have spent a considerable amount of time trying to get the matter resolved.

The scooter has been back with the company, and despite the ongoing problems and the considerable inconvenience caused, I was ultimately given two choices: pay £23.75 for a repair or accept a reduced refund.

I repeatedly asked for an explanation of the deduction and supporting evidence, including how the amount had been calculated. I did not receive the answers or evidence I was asking for. Instead, I was repeatedly told that management had reviewed the matter and that their position was final.

I am a single mother. I bought this scooter specifically as my son’s birthday present, and instead I have been left out of pocket, had to take time away from work to deal with the situation, and experienced a huge amount of unnecessary stress. My son was extremely upset.

What has disappointed me most is not simply that the scooter had problems — products can sometimes go wrong. It is how difficult and frustrating the process of trying to resolve those problems has been.

The scooter is now remaining with the company and I have accepted their reduced refund simply because I want this stressful situation over with.

This has been an extremely poor customer experience from start to finish. Based on my experience, I would not purchase from Pure Electric again and cannot recommend them.

I hope other customers have a better experience, but I would strongly suggest considering the after-sales support before purchasing.

Thank-you very much it's been an absolute pleasure to speak to. Edward understand exactly what I explained 👏 please don't hesitate to contact these guys.... Edward was very polite and spoke clearly, if I was (pure air) I would be greatful of Edward 10*/10* absolutely smashed it. Thanks again 😁😁

Lauren from pure was amazing and sorted out my issue promptly and communicated throughout

This was going to be a 3 until the support staff lies to me. Had the scooter 2 months, charger is so cheaply made the end just stayed in my scooter. Sent photo evidence and it was accepted but I was still charged. The guy said confirm when paid which i did within 15 minutes of him saying that and he promised to get onto the team to post a replacement (that I purchased) for next day. It was BOOKED for delivery 2 days later than that and arrived the following so took 3 days. I emailed LEE back to say how disappointing this was as it feels like he tried to sell me a dream to shut me up. Will never recommend this company and it’s more based off the staff than the product!!

I absolutely love my e-scooter and the customer service is amongst the best I’ve ever experienced. They were patient with me, quick to respond and I got the answers and help I needed.
Now off for a scoot 🌞

Samantha helped me with a repair on my scooter. Good communication between myself and her and the problem has been quickly resolved.

Purchasing our first e-bikes from Pure Electric is a breeze. The customer support and communication I received is impressive, despite me making a mistake on the purchase it was resolved easily and with my interests in mind. I recommend these guys highly and I can say anyone thinking about buying their e-scooter can purchase with confidence.

Customer service was great. AI chat bot was annoying at first but after successfully asking for a human to handle my request I was put through to Lee who was super helpful. I have a 2nd gen that was in need of repair, originally just a screw for the axle. After circling it in a photo and sharing the image, Lee contacted the relevant people and found a replacement part. Continued to provide support and info about other replacement parts too, invoiced for them and also found a second screw that I had needed. All round perfect service as I've had before from the human team at Pure. AI chat bot is just a massive let down.

I dealt with Maya all the way through my repair. From first contact to the last I was kept fully informed as to the repair status of my Pure Air 6 scooter. it was dealt with extremely efficiently and the engineer, Fortunato, located the problem quickly and rectified the repair. All this was dealt with in under a week. Very happy.

Great service. Spoke to Maya, and she responded quickly, and got the problem resolved, shipped scooter out and delivered back within around 5 days. Great customer service, so thanks to Maya. Much appreciated.

Lee was mega helpful in providing the spare part i needed to get my scooter working again. Pure genuine spare parts are usually priced cheaper than 3rd party sellers and you can be sure they are right for the job.
Thanks again Lee for helping me get my scooter back up and running!!!

Maya was very helpful with facilitating my replacement parts. Quick response times. Thanks

Lisa from pure was great very informative kept a close eye on progress kept me well informed this will be the second time we have contacted their team and both times Lisa has assisted me with great care and went above and beyond

I have bought two scooters, one from the .be retailer and one from a local retailer mediamarkt, the .be was 50€ more than what the mediamarkt retailed for.

I sent a mail to the support and basically know that they take 10 DAYS to reply in average and that they will not compensate you for 50€ even though you bought 2x 600+ € scooters ( pure air6 ultra suspension ).

next time don't hesitate to send it back to them with a 30 days warranty and don't waste your time with the inexistant support.

but the scooters are great though, we love them.

Maya and technician Kaung San Hein was fantastic. Great job from their side. Maya handled all my queries via email, answered all my questions I had. It was a birthday gift, so she made it even special with the way she answered by emails. Would definitely recommend them and pure electric.

I’m extremely disappointed with the customer service I’ve received from Pure Electric.

My Pure Air 5 Pro scooter developed a fault while still within warranty. I was asked to provide photographs and information about the scooter, which I did. After supplying everything requested, a return box was then sent to me, leading me to believe the return had been approved.

However, no return label, collection details or instructions were provided. I contacted Pure Electric to ask how I was supposed to return the scooter and received no response.

I have since spent considerable time trying to resolve this issue and have even contacted Currys, the retailer, only to be directed back to Pure Electric. I now appear to be stuck between the two companies with no resolution and no clear instructions on how to proceed with a warranty claim.

All I want is a clear answer on how to return the scooter and who is arranging the return. The lack of communication has been extremely frustrating.

I hope this review prompts someone from Pure Electric to contact me and finally resolve ticket #128299718.

I got the pure escape pro+ suspension and i love every second riding it! It's a wonderful stabile and fun scooter and the quality is premium and the acceleration is great! I enjoy it every day! 10/10
Spec: 46.8 volt and 7.8 ampere
Weight 21.8 kg
Range: mixed driving and 100kg i can ride 20-25 km.