Pure Electric UK Anmeldelser 

Had a slight issue with my Pure Escape scooter where the stem bolts threaded and I lost the kick stand. Contacted the help team and Lee couldn’t have been more helpful in sorting out the issue for me in super quick time. Definitely recommend Pure over other e-scooters

I got my scooter which was all fine however, the clip on the back has come loose and I need a replacement but cannot find the part on their website, have messaged multiple times on their AI chat bot with a promise of a message back in 24 hours and nothing, I have contacted in opening times and waited for an agent but nothing. Have left emails via their contact us section and nothing. I have resorted to messaging on Instagram and Facebook, leaving comments on a post and still nothing, I just need the right part, something so simple yet no one can be bothered to help me. Really disappointed.

The product, Pure Air5 Ultra Suspension eScooter, is amazing - and now i had a issue where i needed the support. Lee from Pure was very helpful and solved my issue. Great experience!

Excellent service from pure scooter was collected and returned within a few days also excellent customer service from Lisa who kept me updated

Wrong part sent and no reply when asked for returning the item

Never Received Refund - No Customer Support
I ordered a scooter from Pure Electric Sweden, but the product was not what I expected. I returned it the SAME DAY I received it – as soon as I realized it didn’t suit my needs.
I exercised my right of withdrawal within the 12-day period, as required by law. The return was completely legitimate and within their return window.
It is now 1.5 MONTHS since I sent the scooter back, and I have STILL not received my refund. This shouldn’t be complicated – I never even used the product, and the return happened well within their policy.
The worst part is that their customer service has stopped responding to my emails. I have sent multiple inquiries, and all I get is silence. This is extremely poor service and completely unacceptable.
I don’t know where my package is. I don’t know the status of my refund. I don’t know when my money will come back. Pure Electric Sweden says nothing.
This isn’t just bad service – it’s neglect. They take your money instantly when you buy, but when you try to get it back, they disappear.
I cannot recommend this company. Buy from someone else instead.

Samantha a résolu mon problème en moins de 10 minutes.
Sympa et réactif , je suis très content

I have had great experience with pure electric all the way through and all the way through my warranty any little problem or help I've needed has been rectified and sorted out in adequate time. Particularly Samuel at pure electric has been a great help.

Order spare parts online, easy to locate correct part and delivered very quickly. Good service.

Amazing service from Samantha, very helpful information to rectify the situation and a very quick response by email, thank you Samantha

Absolutely fantastic customer service provided by samantha, my scooter arrived with minimal damage the rubber mud flap was broken, she looked into it and has ordered me a replacement, she was extremely professional and friendly resolved my issue and made me feel like a valued customer, best customer service I’ve experienced in a while thank you so much

Samantha was the best with troubleshooting!

Pure electric helped me with repairing my scooter. Lisa the person who took care of my case was extremely kind and always returned to me. Pvera they were so helpful and were able to fix my scooter without a single issue.

Thanks

great customer service, issue dealt with promptly without fuss

Very disappointing — no compatible official charger

I’m really disappointed with this electric scooter. Despite being an official product, I’ve found that it isn’t compatible with any of the manufacturer’s official chargers. This makes it extremely difficult to charge and use the scooter as intended.

It’s frustrating to have a scooter that is effectively unusable because there doesn’t appear to be a compatible official charging option. I would expect a manufacturer to provide clear, reliable charging support for its own products.

Needed.a replacement battery for my sons scooter and Lee from Pure helped and assisted me all along from the moment of emailing them Lee took care of everything for me.
I would just like to thank him for his his help and support

Kind regards
Michael Davidson

Bought a pure advance pro + last week for Currys got it home seemed ok few days after was making a clicking noise went up a curb and the scooter lock that keeps it up right only opened and I went flying all my legs marked and twisted my arm carnt believe how dangerous this can be in utter shock and disbelief feels sick over this

Lisa went above and beyond to find my order to rectify my problem with the scooter. Customer service is always outstanding.

De step is na 15km volledig plat terwijl dit normaal 90km moet zijn nu gebeurt er een wissel waar ik een nieuwe step in de plek krijg maar nu houden ze me al een week aan het lijntje maar nog geen step gezien een echte schande ik raad niemand een elektrische step merk pure aan