Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Se mere
Virksomheden har svaret
Honestly, I do not understand why there are bad reviews. Probably fake or something. I have been with PU prime for a few months now. Chat support is always there to help. Withdrawal is very fas... Se mere
Virksomheden har svaret
Today, I am truly delighted, especially after PU Prime returned the funds that had been mistakenly blocked in my account. I was contacted by Mr. Ryan Adrhami, who was in constant communication with m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Kontaktoplysninger
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Du bør vide
3,0
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Problème de conformité
L'exécution des ordres via MT4 ou MT5 n'a pas été un problème, mais le portail client est gâché par des publicités agaçantes et des offres trompeuses (comme le fameux "bonus de dépôt de 100 %", qui n'est en réalité que de la marge).
Ayant trouvé de meilleures alternatives, j'ai contacté le support pour demander la suppression de mon compte. Leur réponse a été un refus, même après avoir insisté. Sous prétexte de "conformité", ils affirment ne pas pouvoir clôturer mon compte et se contentent "d'archiver" les comptes de trading inactifs au bout de 90 jours. Je comprends parfaitement qu'ils ne puissent pas supprimer les données au moins pendant un certain temps. En revanche, refuser de clôturer le compte, c'est scandaleux !
Résultat : je me retrouve coincé avec un compte que je n'utilise plus, mais que je suis tout de même dans l'obligation de déclarer chaque année au fisc français.
Je comprends désormais beaucoup mieux pourquoi PU Prime est sur la liste noire de l'AMF (Autorité des Marchés Financiers). Un conseil : passez votre chemin, et encore plus si vous êtes Européens.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Cher Nathan M,
Merci d'avoir pris le temps de partager votre retour d'expérience.
PU Prime prend toutes les préoccupations de ses clients au sérieux et s'engage à maintenir un environnement de trading équitable, transparent et réglementé.
Nous tenons à préciser que toutes les promotions de bonus offertes par PU Prime sont soumises à des termes et conditions spécifiques, clairement détaillés et mis à disposition des clients avant leur participation.
Concernant les demandes de clôture de compte, PU Prime suit des procédures établies conformément à ses obligations de conformité et aux exigences réglementaires applicables. Les politiques de conservation des données sont maintenues afin de garantir le respect des cadres réglementaires en vigueur.
PU Prime opère sous la supervision réglementaire de plusieurs juridictions et s'engage à respecter les normes les plus élevées en matière de conformité et de protection des clients dans toutes les régions où elle exerce ses activités.
Pour toute assistance supplémentaire, notre Équipe du Service Client est joignable via le Live Chat ou à l'adresse info@puprime.com.
PU Prime reste engagée en faveur de la transparence, du professionnalisme et veille à ce que toutes les préoccupations des clients soient traitées par les canaux appropriés.
Cordialement,
L'Équipe PU Prime
l made a deposit of $500 traded only…
l made a deposit of $500 traded only one day and l doubled my account and l only withdraw the lrofit and left my deposit as l wanted to keep the bonus as per the terms.The following day l made a profit of $70 on withdrawal they declined flaged my account and said its under review and disabled my trading account the following day they removed there bonus and my deposit and upto now they have returned my deposit its now 2months they are now claiming the profit which l withdraw will now act as my deposit which is wrong because if it my deposit immediately the system was going to deduct but that was not the case as lnonly withdraw the profits made as per there terms .Now for the past 2 months they keep saying your case have been escalated to your account manager , l have send many emails being given the same response that l will here from the account manager .All l want is my deposit back thats my money l worked for 6months to get that money so that l can invest it into trading .SCAMMING ME IS NOT GOOD, Bad communication and scammers.
mt5. 29010818
UID:1903499
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Delia,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests and account reviews can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Esperienza vergognosa con PU Prime.
Esperienza vergognosa con PU Prime.
Deposito 400$, ricevo il bonus del 100% e faccio un solo trade, chiuso in profitto per 582$. Appena realizzo il guadagno, mi viene cancellato completamente e mi restituiscono solo il deposito.
Per me questo è inaccettabile. Quando perdi va tutto bene, ma quando guadagni improvvisamente i profitti spariscono. È il classico "se perdi sei il benvenuto, se vinci non ci piaci più".
Invito PU Prime a rispondere pubblicamente qui sotto e a spiegare perché avete eliminato i miei profitti, ottenuti con un unico trade regolarmente eseguito e chiuso. Qual è il motivo? Vi hanno forse spaventato le mie performance?
Questa è stata la mia esperienza e non la consiglierei a nessuno.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Simba Ayman,
Grazie per aver dedicato del tempo a condividere il Suo feedback.
PU Prime prende sul serio tutte le segnalazioni ricevute e si impegna a mantenere un ambiente di trading equo, trasparente e regolamentato. Tuttavia, sulla base delle informazioni fornite nella Sua recensione, non siamo riusciti a individuare un record cliente corrispondente sulla nostra piattaforma.
Desideriamo chiarire che tutte le promozioni bonus offerte da PU Prime sono soggette a termini e condizioni specifici, resi disponibili ai clienti prima della partecipazione. Tali termini delineano i requisiti applicabili, inclusi quelli relativi all'attività di trading, all'idoneità al prelievo e al diritto ai profitti.
Se ritiene di avere un account con PU Prime, La invitiamo a contattare il nostro Team di Assistenza Clienti all'indirizzo info@puprime.com utilizzando il Suo indirizzo email registrato e includendo il numero del Suo conto di trading insieme a qualsiasi informazione pertinente. Il nostro team sarà lieto di assistere nella verifica dei Suoi dati e nell'esame del Suo caso.
Per richieste relative al trading, il nostro Team di Supporto Trading è disponibile anche all'indirizzo trading@puprime.com.
PU Prime rimane impegnata nella trasparenza, nella professionalità e nel garantire che tutte le segnalazioni vengano gestite attraverso i canali appropriati.
Cordiali saluti,
Il Team PU Prime
The Worst Experience of my life .
The Worst Experience of my life .
How could I be so gullible ?
Still trying to understand how I was sucked in
Pu prime in Uk does not exist- yet I was dealing with two individuals there .
I was made to deposit /transfer to PAAm acct - fist 12k from my profits and 30k to trading that I was made to transfer Immidiatly to PAAm (42k total) - I would call it Spamm acct - as you can not withdraw from there . This is a loophole for them to take the funds out and lie that the funds are there .
If you want to take any - they would ask you to deposit more then you want to take out . The PAAm manager is behaving like a Scammer that he is . The trade support or the customer service will politely tell you that it’s all at the discretion of a manager and will not help you .
They created a way for them to scam you and have an excuse.
STAY AWAY from Pu prime . Bad company.
Please see the standard reply from Pu prime .
I have addressed three concerns - none were answered.
1. I found that the office in Uk , as per their support does not exist. Meanwhile the two individuals, one is a PAAm manager claim that they are in Uk
I have deposited over $50k - I have received None of the incentives that they sent as promo -no bonus , no match the deposit . None
The manager last week acknowledged he has my $ in a pool of funds and laughed it off - he is making a commission and I won’t get any $$ back
Pu prime is covering this type of activity.
No investigation. Just a standard reply .
I can’t believe that the company is allowing this conduct and claim they are regulated.
In fact they are not regulated in Uk or Canada
No transparency, they professionally are avoiding questions and answering the same thing all over . It’s a discretion of a manager- and nobody knows who he is and what he is doing and he has unlimited powers that were granted without the expectation of a contract that they pushed and let it you signed without any idea what you are signing .
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear AK,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised by clients seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests can be frustrating, and we appreciate your patience.
We would like to clarify that PAMM (Percentage Allocation Management Module) accounts operate under a separate arrangement between the PAMM Fund Manager and the investor. Withdrawal orders within PAMM accounts are subject to the terms agreed upon between the Fund Manager and the investor, including the processing of pending withdrawal requests initiated by the Fund Manager. As the broker, PU Prime does not have the authority to interfere with or override the terms of such agreements. We encourage all investors to carefully review and understand the terms of any PAMM arrangement prior to participation.
PU Prime is a regulated broker and does not endorse, manage, or control the trading decisions or fund management practices of individual PAMM Fund Managers. Any concerns regarding the conduct of a specific Fund Manager should be raised directly with the relevant parties and, where appropriate, with the applicable regulatory authority.
For further assistance, we encourage you to reach out to your PAMM Fund Manager directly for clarification and the necessary support regarding your pending withdrawal request.
For trading-related enquiries, our Trading Support Team is available at trading@puprime.com. For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
stay away from this broker
My experience with PU Prime has been extremely disappointing. I experienced significant slippage on multiple trades, which had a negative impact on my results. On top of that, customer support was either unresponsive or failed to provide meaningful assistance when I needed help.
The most frustrating part came when I finally made a profitable trade. Instead of receiving my funds without issues, I felt that the broker was looking for different reasons to deny my profits. I received accusations of activities such as arbitrage and bonus abuse, but no clear evidence or fair explanation was provided to me. Yet, when I lost money, nobody questioned my trading activity or conducted any review.
In my opinion, it is also concerning that the company appears to have broad discretion to make final decisions about clients' accounts with little opportunity for appeal or further discussion. That raises questions for me about how customer protections and regulatory oversight work in practice. Traders should carefully review the broker's terms, regulatory status, and dispute procedures before depositing funds.
Based on my personal experience, I would advise others to proceed with caution and do extensive research before choosing this broker.
This wording communicates your concerns strongly while making clear that they are your personal experiences and opinions rather than established facts.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Loukas Konstantinou,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. As a regulated broker, all account reviews, trading activity assessments, and withdrawal requests are conducted in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements.
We understand that concerns relating to trade execution, account reviews, or withdrawal requests can be frustrating. Please note that market execution, including slippage, may occur during periods of increased market volatility or reduced liquidity and is a recognized characteristic of trading in financial markets. Where concerns are raised regarding trade execution, our team is available to review the relevant trading records and execution data.
With regard to account related decisions, any review is conducted based on established policies and the specific circumstances of the account. For confidentiality and data protection reasons, we are unable to discuss or verify individual account details or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Fund Deducted without my consent or giving any clarification
Dear Pu Prime Team
I would Like to Inform you my Account id 28814466 i am Honest And Genuine Customer or Client in Pu Prime I was doing ethical Trading I raised a withdrawal Request on 19/06/2026 Usd375 that withdrawal did not came and got Withdrawal rejection Email than i tried to contact you but did not get any satisfied Response they even did not give me any clear communication or clarification and they cut communication with me that is very tensed or depressive for me even my Trust is broken from Pu prime i will share my trade history please re check and notify me how i did unethical trading i did not abuse any kind of bonus no arbitrage in total whatever was restricted trading behaviour mention in client service agreement i did not di any of these kindly follow up and command you account manager to solve this issue as soon as possible so i can re start my trading journey with you
i am sure and confident that you guys will sort my issue as soon as possible
Thanks And Regards
Subhash Chandra Prajapati
Mt5 28814466
UID 1906329
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Subhash Chandra Prajapati,
Thank you for taking the time to provide additional feedback and for sharing further details regarding your concerns.
We acknowledge your comments and understand your concerns regarding your withdrawal request and the review of your trading account.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or additional information regarding the status of your case, we encourage you to continue corresponding with our Trading Support Team at trading@puprime.com using your registered email address. Please include your trading account number and any relevant information so that our team can assist you as efficiently as possible.
PU Prime remains committed to transparency, professionalism, and resolving client concerns through the appropriate review and support processes.
Kind regards,
The PU Prime Team
Ayman hat mich vorzüglich betreut und…
Ayman hat mich vorzüglich betreut und alle Fragen sofort beantwortet. Vielen Dank!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Liebe Petra Rohde,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr wunderbares Feedback mit uns zu teilen.
Es freut uns sehr zu hören, dass Ihr Client Relationship Manager Sie hervorragend betreut und alle Ihre Fragen zeitnah beantwortet hat. Einen schnellen, professionellen und kundenorientierten Service zu bieten, gehört zu unseren höchsten Prioritäten. Daher wissen wir Ihre Anerkennung für die erhaltene Unterstützung sehr zu schätzen.
Ihre freundlichen Worte werden wir selbstverständlich an das zuständige Team weiterleiten. Positives Feedback wie Ihres ist für uns eine große Motivation und bestärkt uns darin, auch weiterhin allen unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank, dass Sie sich für PU Prime entschieden haben. Wir freuen uns darauf, Sie auch weiterhin auf Ihrem Trading-Weg begleiten und unterstützen zu dürfen.
Mit freundlichen Grüßen
Ihr PU Prime Team
PU Prime Only Welcomes Losing Traders! (Unjustified Profit Cancellation
As a trader, I want to clarify that I am not an affiliate or a promoter. My only goal is to share my experience so others do not fall into the same trap. This broker claims to be regulated, but it operates like a "Ponzi Scheme": losing traders are welcomed, while profitable traders have their profits wiped out.
After my withdrawal request was denied and all my profits were canceled without any justification, I contacted their support. Here is the exact, word-for-word correspondence between us.
My Formal Complaint to PU Prime:
"To Whom It May Concern,
I am writing this letter to express my strong condemnation of the unjustified action taken against my account, where my withdrawal request was denied, followed by the cancellation of all generated profits without any explanation or legal basis. I have sent two consecutive messages inquiring and requesting clarification, but you chose total silence—a behavior that represents a blatant disregard for clients' rights and the principles of transparency.
As a trader who deals with many reputable firms and prop firms, I have never encountered such a poor experience throughout my trading career. I believed I was dealing with an honest company, but this action reflects a management style reminiscent of a "Ponzi Scheme," where losing traders are welcomed, while the risk management team is activated to eliminate any trader who appears to be profitable in the long run. If there had been an objective discussion about the reasons, we would have listened, but you chose to flee forward through silence, which does not wave my right to know the motives behind this measure..."
PU Prime's Provoking Response:
"Thank you for contacting PU Prime. Apologies for the inconvenience this has caused. Please do provide a screen recoridng of the process when making a withdrawal for us to be able to check further and make an escalation."
My Reply Clarifying It’s Not a Technical Issue:
"Dear PU Prime Support,
Thank you for your reply. However, please note that my issue is NOT a technical glitch in the withdrawal process that requires a screen recording. The issue is that my withdrawal was officially rejected, and subsequently, all my earned profits were completely wiped out and removed from my account balance without any prior warning or justification. I am attaching to this email the screenshots of my trading history and the balance adjustment showing that the profits were deleted by your risk management team. I demand a clear, official explanation for the removal of my profits, not technical troubleshooting for a withdrawal button."
After this, they chose absolute silence and complete disregard.
Conclusion:
* Even if regulated, they only want losing traders. If you win, your profits will be deleted under vague excuses.
* trustpilot’s warning about them is a sufficient reason for you to stay away
* Their deposit bonus is just a trap to lure you in.
I have all the screenshots and account statements to back up every word. Stay safe and avoid PU
Update to my review:
Thank you for your public relations response, which unfortunately remains completely devoid of any factual substance, evidence, or transparency. I am updating this review to present the public and fellow traders with the undeniable facts regarding how PU Prime handles profitable traders under the guise of vague regulations.
**First: The So-Called "Evidence and Clear Justification"**
You claimed in your response that the relevant notice and supporting evidence have already been provided to me. Let us look at the exact text of the "Notification of Profit Deduction" that your system automatically generated and sent to my spam folder:
*"The identified trading activities in your account include and/or not limited to: Any form of arbitrage trading; Claiming promotional bonuses through multiple registrations; Engaging in various practices of bonus manipulation; Breached any terms specified in our Deposit Bonus Terms and Conditions; Involvement in fraudulent activities, disputes, or situations deemed fraudulent in PU Prime discretion."*
I ask the public and any reasonable observer: **Where is the evidence here?** This is a generic, copy-pasted legal boilerplate template that lists every possible violation in existence simultaneously. You did not provide a single trade ticket number, a single timestamp, or any technical logs from my account (Account: 26399892) to substantiate these broad accusations. Canceling a trader’s profits based on a generic "and/or not limited to" list is the definition of an arbitrary and unfair practice.
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear ARY,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. As a regulated broker, all account reviews, withdrawal requests, promotional activities, and risk assessments are conducted in accordance with our Client Services Agreement, promotional terms and conditions, and applicable regulatory requirements.
We would like to clarify that account actions, including adjustments, restrictions, or withdrawal related decisions, are not applied arbitrarily. Where necessary, such actions are supported by reviews and assessments conducted in accordance with our established policies and procedures. We note that the relevant notice and supporting evidence relating to your case have already been provided to you through the appropriate communication channels.
For confidentiality, security, and data protection reasons, we are unable to discuss specific account details or review findings in a public forum.
We also wish to clarify that promotional bonuses are subject to clearly published terms and conditions. Participation in any promotion is governed by those terms, which are made available to clients prior to participation. Promotional programs are designed to support trading activities and are administered in accordance with the applicable rules.
If you require any further clarification regarding your account, we encourage you to continue corresponding with our relevant support teams through the official communication channels so that your case can be reviewed and addressed appropriately.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate review and support processes.
Kind regards,
The PU Prime Team
They steal 5300 Bonos from me.
They steal 5300 Bonos from me.
They disabled trading in my account although I have equity,
I have 5300 Bonos and they said the account is negative and u must rest the account and Bonos will be zero.
By the way this condition is not written in the their terms
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Hesham Mohamed,
Thank you for taking the time to share your feedback.
We take client concerns seriously and would like to clarify certain points regarding promotional credit bonuses and trading account functionality.
As outlined in the applicable Bonus Promotion Terms and Conditions, bonus credit is provided to support account margin and may be utilized during trading activity. In the event of trading losses, the account's own funds are utilized first, followed by any applicable bonus credit. Bonus credit does not constitute withdrawable funds and remains subject to the terms of the promotion.
We would also like to clarify that when a trading account containing bonus credit falls into a negative balance, the system may automatically restrict the opening of new positions. Existing open positions are not affected by this restriction. Trading functionality can be restored once the account balance returns to a positive value in accordance with the applicable promotional terms.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we would welcome the opportunity to review your concerns and provide clarification regarding your account and the application of the bonus terms.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and include your trading account number along with any relevant details. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, fairness, and ensuring that all promotions are administered in accordance with their published terms and conditions.
Kind regards,
The PU Prime Team
Atenti
Atenti
Francesco/Puprime/ Dubai !!!
Forex fa una barca di soldi...
Truffa...nn ci cascate Telegramm..
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Giancarlo Sciurti,
La ringraziamo per aver dedicato del tempo a condividere il suo feedback.
Prendiamo molto seriamente le segnalazioni di questo tipo. Sulla base delle informazioni fornite, al momento non siamo in grado di individuare alcun conto cliente o record associato ai suoi dati all’interno della nostra piattaforma.
Desideriamo inoltre chiarire che PU Prime non autorizza né approva individui che promuovono opportunità di trading tramite canali non ufficiali, facendo promesse irrealistiche di guadagni o rendimenti garantiti. Eventuali soggetti terzi, promotori sui social media, fornitori di segnali o gruppi Telegram operano in modo indipendente, a meno che non siano partner ufficialmente autorizzati che agiscono nell’ambito di accordi formali e nel rispetto dei requisiti di conformità.
I clienti sono invitati a prestare particolare attenzione quando interagiscono con persone che dichiarano di fornire consulenza di investimento, segnali di trading o servizi di gestione del conto, soprattutto tramite canali di comunicazione non ufficiali. Il trading sui mercati finanziari comporta rischi e nessun servizio di trading legittimo può garantire profitti.
Poiché non siamo stati in grado di identificare un rapporto cliente sulla base delle informazioni fornite, non possiamo verificare le circostanze descritte nella sua recensione. Se ritiene che vi sia stato un errore o se possiede un conto presso PU Prime, la invitiamo a contattarci direttamente così da poter esaminare la questione in modo approfondito.
La preghiamo di contattare il nostro Customer Care Team all’indirizzo info@puprime.com utilizzando la sua e-mail registrata e di fornire il numero del conto di trading insieme a qualsiasi informazione utile. Per richieste relative al trading, il nostro Trading Support Team è disponibile anche all’indirizzo trading@puprime.com.
PU Prime rimane impegnata a garantire trasparenza, conformità e un ambiente di trading sicuro e professionale per tutti i clienti.
Cordiali saluti,
Il Team PU Prime
Ho richiesto un secondo prelievo dopo…
Ho richiesto un secondo prelievo dopo aver ricevuto il primo.
Richiesto ieri e arrivato oggi.
Tutto perfetto.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Cristian De Boni,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza positiva.
Siamo lieti di sapere che le sue richieste di prelievo sono state elaborate senza problemi e che ha ricevuto i suoi fondi in tempi rapidi. Fornire servizi di deposito e prelievo efficienti e affidabili è una parte importante dell’esperienza di trading che ci impegniamo a offrire a tutti i nostri clienti.
Il suo feedback è molto apprezzato e rappresenta un incoraggiamento per il nostro team a continuare a mantenere elevati standard di servizio e assistenza.
Grazie per aver scelto PU Prime. Saremo lieti di continuare a supportarla nel suo percorso di trading.
Cordiali saluti,
Il Team PU Prime
L’application et bien en soit mais…
L’application et bien en soit mais lague beaucoup et il a pas mal de soucie pour pourvoir naviguer correctement au niveau des retraites et des transfert d’argent aussi c’est extrêmement mon long ,il faut régler tout sa pu prime
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Cher Yohann Judor,
Nous vous remercions d'avoir pris le temps de partager votre avis.
Nous apprécions vos commentaires concernant à la fois votre expérience sur la plateforme et nos services. Bien que nous soyons heureux d'apprendre que vous trouvez l'application globalement utile, nous sommes désolés d'apprendre que vous avez rencontré des difficultés liées aux performances de la plateforme, à la navigation, ainsi qu'au traitement des retraits et des transferts de fonds.
Chez PU Prime, nous travaillons continuellement à l'amélioration de la stabilité de notre plateforme, de l'expérience utilisateur et de notre efficacité opérationnelle. Nous comprenons que les retards, les problèmes techniques ou les difficultés de navigation au sein des fonctionnalités du compte puissent être frustrants, et nous prenons ce type de retour très au sérieux car il nous aide à identifier les domaines nécessitant des améliorations.
Nous vous invitons à contacter notre équipe Customer Care à l'adresse info@puprime.com ou via le Live Chat en utilisant votre adresse e-mail enregistrée, en précisant votre numéro de compte de trading ainsi que les détails des problèmes rencontrés. Notre équipe se fera un plaisir d'examiner votre situation et de vous apporter son assistance.
PU Prime reste engagée à fournir à tous ses clients un environnement de trading fiable, transparent et professionnel.
Cordialement,
L'équipe PU Prime
Broker truffatore. Statene lontani
Classico broker market maker che truffa i clienti. Mi hanno fatto sparire un conto con 1010 euro con delle scuse mai sentite prima in tanti anni di trading. Era un conto del loro servizio copy. Li ho denunciati alla Consob. Servizio clienti che è solo una continua presa in giro. State lontano da questo broker truffa
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Giuseppe,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided in your review, we are currently unable to locate any client account or record associated with your details. As a result, we are unable to verify or investigate the circumstances described.
As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All account activities, transactions, withdrawals, and account reviews are conducted in accordance with our Client Services Agreement and applicable regulatory requirements.
We would also like to clarify that any account related actions or reviews are subject to established procedures and are not conducted arbitrarily.
If you believe you hold or have held an account with PU Prime, or if there may be a misunderstanding regarding the account details, we encourage you to contact us directly so our team can investigate the matter thoroughly.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Why have you denied my withdraw…
Why have you denied my withdraw request. I used the same Binance pay method as I deposited. Are you scammers? My account is fully verified (Account: 29397732) was cancelled today with a note to contact my manager. What is that????
Thanks I got my money but a little late.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Kuku Tz,
Thank you for taking the time to update your review and share your experience.
We are pleased to hear that you have successfully received your withdrawal. We understand that delays or requests for additional review can sometimes be frustrating, and we appreciate your patience while the matter was being processed.
At PU Prime, withdrawal requests are handled in accordance with our security, compliance, and operational procedures, which may occasionally require additional verification or review before completion. These measures are designed to help protect client accounts and ensure the integrity of our payment processes.
We appreciate your feedback regarding the processing time and will continue working to improve our services and client experience wherever possible.
Thank you for choosing PU Prime. Should you require any assistance in the future, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
The PU Prime Team
Absolut inakzeptabel
Absolut inakzeptabel, inkompetent und unprofessionell. Einer der schlechtesten Broker die es gibt
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Sehr geehrte/r Kim LaPierre,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Bei PU Prime nehmen wir das Feedback unserer Kunden sehr ernst und setzen uns weiterhin für ein professionelles, transparentes und kundenorientiertes Handelsumfeld ein.
Auf Grundlage der in Ihrer Bewertung bereitgestellten Informationen konnten wir derzeit kein Kundenkonto oder keinen Datensatz finden, der Ihren Angaben zugeordnet werden kann. Da Ihre Bewertung keine konkreten Informationen zu den angesprochenen Anliegen enthält, können wir die geschilderten Umstände leider weder prüfen noch verifizieren.
Wir würden jedoch gerne mehr über Ihre Erfahrungen erfahren und prüfen, ob wir Sie unterstützen können. Sollten Sie der Meinung sein, dass Sie ein Konto bei PU Prime besitzen oder besessen haben, bitten wir Sie, sich direkt mit uns in Verbindung zu setzen und weitere Details bereitzustellen, damit unser Team den Sachverhalt umfassend prüfen kann.
Bitte kontaktieren Sie unser Customer Care Team unter info@puprime.com unter Verwendung Ihrer registrierten E-Mail-Adresse und geben Sie Ihre Handelskontonummer sowie alle relevanten Informationen an. Für handelsbezogene Anfragen steht Ihnen unser Trading Support Team außerdem unter trading@puprime.com zur Verfügung.
PU Prime bleibt bestrebt, seine Dienstleistungen kontinuierlich zu verbessern und Anliegen über die entsprechenden Prüfungs- und Supportkanäle zu bearbeiten.
Mit freundlichen Grüßen
Das PU Prime Team
Really bad experience
From the start:
my account 29424050 was blocked for 'Account activity review' since June 3rd. No human support, only automated emails. I cannot withdraw my funds or trade. I sent around 20 emails and only got bot to respond me.
I even called and WHEN they respond they just say something like “we cannot help you, sir send an email..”.
looking for immediate help. bad bad experience
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Cristian Guarino,
Thank you for taking the time to share your feedback.
We take concerns of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. Any account reviews, trading restrictions, or withdrawal related matters are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we would like to clarify that account reviews are never conducted arbitrarily. Such reviews may be required as part of our compliance, security, or risk management procedures and are subject to established internal processes.
If you require further clarification or believe there may be a misunderstanding regarding your account status, we encourage you to contact us directly so the matter can be reviewed thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions, and we will continue to address client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Scammers
Scammers. They give you first time bonus but then won’t allow you to use it and block your account asking to reset so you can wipe the bonus… absolute scammers.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Vasil Vasilev,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the deposit bonus promotion and your account's trading status.
Please note that under the Deposit Bonus Promotion Terms and Conditions, when a trading account containing bonus credit falls into a negative balance, the system will automatically restrict the opening of new trades. This restriction is applied in accordance with the promotion rules and is not unique to any individual account.
Clients have the option to restore trading functionality by either bringing the account balance back to a positive value through a deposit or by requesting a negative balance reset. However, where a negative balance reset is elected, both the negative balance and any remaining promotional credit will be removed as part of the reset process in accordance with the promotion terms. Once completed, the promotional credit cannot be reinstated.
We would like to clarify that these procedures are governed by the applicable promotion terms and are not intended to prevent clients from accessing their accounts or trading activities beyond the conditions of the promotion.
Should you require further clarification regarding your account or the promotion terms, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
PU Prime Team
Mon expérience avec PuPrime a été…
Mon expérience avec PuPrime a été extrêmement décevante.
Après avoir réalisé des profits sur mon compte, une déduction présentée comme un « ajustement PnL en espèces » a été appliquée à mes fonds. J’ai contacté le service client à plusieurs reprises, y compris par téléphone, afin d’obtenir des explications claires, mais je n’ai reçu aucune réponse satisfaisante.
J’ai également constaté que je ne suis pas le seul client à signaler ce type de problème. Dans mon cas, j’ai eu le sentiment que les profits réalisés ont été remis en cause après coup, notamment après l’utilisation des bonus proposés.
Le manque de transparence, l’absence de communication efficace et les difficultés rencontrées pour faire valoir mes droits ont fortement affecté ma confiance envers ce courtier.
Je continuerai à entreprendre toutes les démarches possibles pour obtenir des explications et une résolution équitable de cette situation. Je recommande à toute personne intéressée par les brokers CFD de bien se renseigner et de lire attentivement les retours d’expérience des clients avant d’investir.
Mon avis personnel : expérience très négative.
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Cher Sale Connar,
Nous vous remercions d’avoir partagé votre avis.
Nous prenons acte de vos préoccupations concernant l’ajustement appliqué à votre compte, le résultat de l’examen de votre dossier ainsi que votre expérience avec notre service d’assistance.
Comme indiqué précédemment, tous les examens de compte, y compris ceux liés à l’activité de trading, à la participation aux promotions et aux ajustements de compte, sont réalisés conformément à notre Contrat de Services Client, à nos procédures de révision et aux exigences réglementaires applicables. Toute mesure prise sur les comptes clients repose sur une analyse détaillée des enregistrements système, de l’activité de trading et des politiques établies.
Pour des raisons de confidentialité, de sécurité et de conformité, nous ne sommes pas en mesure de discuter des détails spécifiques d’un compte ou des conclusions d’un examen sur un forum public. Toutefois, soyez assuré que chaque dossier est examiné avec soin et conformément aux procédures en vigueur.
Nous prenons également note de vos commentaires concernant la communication et la transparence, et nous vous remercions pour les retours que vous avez partagés. Les commentaires de nos clients sont importants pour nous, car ils nous permettent d’améliorer continuellement nos services et l’expérience de notre assistance.
Si vous souhaitez obtenir des précisions supplémentaires concernant votre dossier, nous vous invitons à poursuivre vos échanges avec notre équipe Trading Support à l’adresse trading@puprime.com en utilisant votre adresse e-mail enregistrée. Notre équipe Customer Care est également disponible via le Live Chat ou à l’adresse info@puprime.com.
PU Prime reste pleinement engagé à maintenir un environnement de trading équitable, transparent et conforme pour l’ensemble de ses clients.
Cordialement,
L’équipe PU Prime
Very disappointing experience.
Very disappointing experience.
I experienced an issue with the execution of take-profit orders on XAUUSD and attempted to get clarification from support. During the conversation I received multiple different explanations, including conflicting information about the take-profit level that was set and whether spread was responsible for the orders not being executed.
What frustrated me most was not just the trade outcome, but the lack of a clear and consistent explanation. When I attempted to submit a formal complaint through the client portal, the ticket system returned an error and would not create the complaint.
I understand that losses are part of trading and I am not complaining about losing a trade. My concern is the handling of the execution query and the complaints process.
Based on my experience, I have lost confidence in the platform and will be moving to another broker.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear CS,
Thank you for taking the time to share your feedback.
We take concerns relating to trade execution and client support seriously and are committed to maintaining a transparent and professional trading environment.
Based on the information provided, we are currently unable to locate any client account or record associated with the details contained in your review. As a result, we are unable to verify the circumstances described or review the communication history referenced.
We understand the importance of receiving clear and consistent information when raising questions regarding trade execution. Matters involving order execution, pricing, spreads, and take-profit or stop-loss levels often require a detailed review of account records, trading logs, and market data before accurate conclusions can be reached.
We also take feedback regarding the client support experience and complaint submission process seriously. If there were any difficulties in submitting a support request or obtaining clarification, we would welcome the opportunity to investigate the matter further.
If you believe you hold or have held an account with PU Prime, we encourage you to contact us directly so our team can conduct a thorough review of your concerns.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
SCAMMM
SCAMMM
This company scammed me a $134,000.00.
I do not suggest to anyone to deal with them as long as they are high level of scamming.
I started with some little money they convince me to deposit more so i did.
They withdraw 10k for makeing bealive that everything works and ask me to deposit again.
Everytime they asked for more and more until i asked to withdraw some money.
At that moment they started asking me to pay more to get my money.
I lost enough so i am writing this review not to fall a victim like me.
Stay away
SCAMM
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Patrick Bird,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided, we are currently unable to locate any client account or record associated with the details contained in your review.
As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All client deposits, withdrawals, and account activities are maintained within comprehensive system records and are processed in accordance with our Client Services Agreement and applicable regulatory requirements.
We would also like to clarify that PU Prime does not require clients to make additional deposits in order to release legitimate withdrawals. Any requests relating to account verification, payment processing, or compliance reviews are conducted in accordance with established regulatory and operational procedures.
Due to confidentiality and data protection obligations, we are unable to discuss or verify specific account matters in a public forum. However, if you believe you have held an account with PU Prime or there may be a misunderstanding regarding the account details, we encourage you to contact us directly so our team can investigate the matter thoroughly.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.