Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Se mere
Virksomheden har svaret
Honestly, I do not understand why there are bad reviews. Probably fake or something. I have been with PU prime for a few months now. Chat support is always there to help. Withdrawal is very fas... Se mere
Virksomheden har svaret
Today, I am truly delighted, especially after PU Prime returned the funds that had been mistakenly blocked in my account. I was contacted by Mr. Ryan Adrhami, who was in constant communication with m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Kontaktoplysninger
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Du bør vide
3,0
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible customer support.
4. august 2026
Uopfordret anmeldelse
Yesterday I had a position on gold
Yesterday I had a position on gold, which wasn't closed by take profit, although it has to be, because the price hit the target price, even including the spread they apply. The position wasn't closed even with slippage, although the tp was triggered and the position should be closed at the next available price, according to their rules.
So, i wrote them, but after informing me that they will analyse, the just not answer to my request about the status of the issue.
Also they even didn't send they usual daily confirmation, which they send at end of day with all transactions made. Why? Maybe because they have a rule that I have only 24 hours to challenge any position according to their rules.
About that issue I also asked them, I got the same answer we will investigate, although on 2.August I received it. So it's strange because I suppose it is an email sent automatically, why there is an issue on that, not clear.
I don't have any other issues with them, but I will keep the 1 star, until the issue will not be solved. What is more frustrating is that they do not react at my mails at all, one standardised answer after my complaint raised, that all.
Being a very important issue, I expected that they will set it as an urgent one, because it implies orders execution and can affect not only me, but also other clients.
P.s. as I can not reply directly to puprime. I already asked the teams you mentioned about the status, several times, instead I received no answers. And I also was transparent and before publish my review I informed your teams that I will do, hoping that this will trigger a quicker answer and a resolution to my issue.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Eugen Brinzila,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to trade execution and order management are of significant importance, and we appreciate you bringing this matter to our attention.
Market execution, including the triggering and closing of take profit orders, may be subject to prevailing market conditions such as liquidity, volatility, and available pricing at the time of execution. Where concerns are raised regarding trade execution, our team is available to review the relevant trading records and execution data.
We would like to confirm that your case has been received, and our team is currently conducting a thorough investigation into the matter.
For confidentiality and data protection reasons, we are unable to discuss specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or an update regarding your case, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will ensure that your case is addressed as a matter of priority.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring the highest standards of trade execution and client support.
Kind regards,
The PU Prime Team
Truffa state lontani
Truffa state lontani,giustamente avete azzerato bonus per far depositare furbi non tanto.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Michele Trigiante,
Grazie per aver dedicato del tempo a condividere il Suo feedback.
PU Prime prende sul serio tutte le preoccupazioni sollevate e respinge categoricamente qualsiasi accusa di attività fraudolenta. In qualità di broker regolamentato, PU Prime opera con piena trasparenza e nel rigoroso rispetto di tutti i requisiti normativi applicabili e degli standard del settore.
Come indicato nei Termini e Condizioni della Promozione Bonus di Deposito 100%, il credito bonus è fornito per supportare il margine del conto durante la promozione. In caso di perdite, i fondi propri del conto (capitale) vengono utilizzati per primi, seguiti dalla porzione di credito bonus.
Quando un conto di trading contenente credito bonus presenta un saldo negativo, il sistema limiterà automaticamente l'apertura di nuove operazioni. Questa restrizione non si applica ai conti con posizioni aperte esistenti, anche se il saldo scende sotto lo zero. L'attività di trading può riprendere una volta che il saldo del conto torna a un valore positivo, sia reimpostando il saldo negativo a zero tramite il Portale Cliente, sia effettuando un deposito aggiuntivo.
Si prega di notare che quando si sceglie di reimpostare il saldo negativo, un messaggio di conferma apparirà indicando: "Se accetti di reimpostare, tutto il credito rimanente verrà detratto." Cliccando "Accetto," il cliente riconosce e acconsente alla detrazione del credito bonus rimanente. Una volta che il credito bonus è stato detratto attraverso questo processo, non può essere ripristinato. Questo procedimento è chiaramente comunicato al momento della conferma per garantire che i clienti possano prendere una decisione informata prima di procedere.
Incoraggiamo tutti i partecipanti a leggere attentamente l'intero contenuto dei termini e condizioni prima della partecipazione per garantire una comprensione completa dei requisiti applicabili.
Per qualsiasi ulteriore chiarimento, La invitiamo a contattare il nostro Team di Assistenza Clienti tramite Live Chat o all'indirizzo info@puprime.com. Per richieste relative al trading, il nostro Team di Supporto Trading è disponibile all'indirizzo trading@puprime.com.
PU Prime rimane impegnata nella trasparenza, nella professionalità e nel garantire che tutte le promozioni siano amministrate in conformità con i rispettivi termini e condizioni pubblicati.
Cordiali saluti,
Il Team PU Prime
PU Prime Broker Review: SCAM? Unfair Bonus Removal and Months of No Action from the Team
PU Prime Broker Review: SCAM? Unfair Bonus Removal and Months of No Action from the Team
My case with PU Prime started in November 2025, when the broker removed $150 from my balance (previously received as bonus for the refer a friend promotion) claiming that I had violated their policy, without any proofs of evidence provided. This accusation is completely false. I did nothing wrong other than inviting clients through their official Refer a Friend promotion, exactly as explained in the promotion page.
I contacted customer support three separate times. Every time, they told me that my affiliate manager would reach out to me.
Now we are in July 2026 — eight months later — and I have never received any message, call, or explanation.
The support team replies, but they only repeat the same scripted line: “Please wait for your affiliate manager.”
Nothing ever happens. No investigation, no proof, no resolution.
PU Prime removed my bonus without providing any clear or concrete evidence. They make claims without showing anything, and they refuse to take responsibility or offer a real solution.
Eight months with no action, no follow‑up, and no accountability. Is this normal according to you?
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Luca Paciullo,
Thank you for taking the time to share your updated feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
We would like to clarify that all referral and promotional bonuses offered by PU Prime are subject to specific terms and conditions, including eligibility requirements and applicable promotional rules.
We would like to inform you that your case has been reviewed and the relevant clarification has been provided to you through your dedicated Account Manager. We kindly ask that you refer to the information and correspondence previously shared with you for full details regarding your account and the promotion in question.
Should you have any further questions or require additional clarification, we encourage you to continue the dialogue directly with your Account Manager or contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Beste Pu Prime,
Beste Pu Prime,
Ook telefonsich is het een drama om jullie te bereiken en als ik twee keer vraag om het geld van de rekening te halen krijg ik twee keer dezelfde mail zelfs als ik alles opgeef word dit geld niet van je account gehaald en niet terug gestort op je bankrekening met alle bewijzen aangeleverd in de mail.
Rechtstreeks eruit halen gaat gewoon weg niet.
Dus graag gepaste actie.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Beste Dennis,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
PU Prime neemt alle zorgen van klanten serieus en blijft zich inzetten voor het handhaven van een eerlijke, transparante en gereguleerde handelsomgeving. Wij begrijpen dat zorgen met betrekking tot opnameverzoeken frustrerend kunnen zijn, en wij waarderen uw geduld.
Op basis van de informatie in uw review hebben wij echter geen overeenkomend klantrecord op ons platform kunnen vinden. Wij zouden graag de mogelijkheid hebben om deze kwestie nader te onderzoeken als u aanvullende accountgegevens kunt verstrekken.
Als gereguleerde broker verwerkt PU Prime alle opnameverzoeken in overeenstemming met onze Klantenserviceovereenkomst, nalevingsprocedures en toepasselijke wettelijke vereisten. Wij zetten ons in om ervoor te zorgen dat alle legitieme opnameverzoeken eerlijk en tijdig worden afgehandeld.
Om vertrouwelijkheids- en gegevensbeschermingsredenen zijn wij niet in staat om specifieke accountgegevens te bespreken of te verifiëren in een openbaar forum.
Als u denkt dat u een account bij PU Prime heeft, moedigen wij u aan om contact op te nemen met ons Customer Care Team via Live Chat of op info@puprime.com met uw geregistreerde e-mailadres en eventuele relevante accountinformatie. Ons team helpt u graag bij het verifiëren van uw gegevens en het behandelen van uw zorgen.
Voor handelsgerelateerde vragen is ons Trading Support Team ook bereikbaar op trading@puprime.com.
PU Prime blijft zich inzetten voor transparantie, professionaliteit en het waarborgen dat alle zorgen via de juiste kanalen worden behandeld.
Met vriendelijke groet,
Het PU Prime Team
PU Prime удержал мой депозит без объяснения
PU Prime Withheld My Deposit Without a Clear Explanation
I am extremely disappointed with my experience with PU Prime.
I deposited USD 350 into my trading account. After trading, I made approximately USD 47 in profit. Later, PU Prime informed me that my account had been closed due to an alleged violation of the bonus terms.
However, the company did not only remove the bonus or the profit—they also withheld my own deposit of USD 350. My account balance is now zero.
I have contacted customer support several times and asked them to clearly explain the legal and contractual basis for withholding my personal deposit. Unfortunately, I have not received a satisfactory explanation or a fair resolution.
I am prepared to provide proof of my deposit, my trading history, and all email correspondence with PU Prime.
I publicly ask PU Prime to:
* Clearly explain why my personal deposit was withheld.
* Conduct a fair and independent review of my case.
* Return my USD 350 deposit if there is no valid contractual or legal basis for withholding my own funds.
I hope PU Prime will respond publicly and resolve this matter fairly and professionally.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Turdali Ashirov,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity, including those involving promotional bonus terms, is carried out through a thorough assessment process based on established policies and the specific circumstances of the account. Where a review identifies that the applicable terms have not been met, actions may be taken in accordance with the stated conditions.
We recognise the importance of clear communication and understand your request for a detailed explanation.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information and supporting documentation. Our team will be pleased to review your case thoroughly and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Dear PU Prime ALL TEAM
Dear PU Prime Compliance Team,
I am writing to lodge a formal and urgent complaint against my assigned Relationship Manager for serious misconduct, abuse of authority, and threatening behavior.
Initially, the Relationship Manager approached me with an offer to sell USDT at a price significantly below the prevailing market rate. Based on the information provided and the trust I placed in him as a representative of PU Prime, I engaged with him.
As part of the transaction, he requested my wallet address and transferred 150 USDT to me as a test transaction. After that, he unexpectedly demanded that I pay him at a different price than what had originally been agreed. When I refused to accept these changed terms, he retaliated by blocking my PU Prime account as well as my client account.
My clients account currently contains more than 120 USDT, and I have completely lost access to my funds because of this action. I believe this account restriction was imposed without any legitimate justification and solely as retaliation after I refused his demands.
The situation became even more serious when he began threatening me personally. He made statements indicating that he would come to my home, physically assault me, and even kill me. Such threats are completely unacceptable and have caused me serious concern for my personal safety.
If these actions were carried out by a representative of PU Prime, they constitute a severe breach of professional ethics and company standards. If they were personal actions, they should still be investigated immediately because they arose directly from his role as my Relationship Manager.
I respectfully request that PU Prime:
1. Immediately investigate the conduct of the Relationship Manager.
2. Restore full access to my trading account AS WELL AS MY CLIETS without further delay.
3. Ensure that my clients funds, totaling more than 120 USD, remain secure and accessible.
4. Take appropriate disciplinary action if your investigation confirms this misconduct.
5. Provide me with a written response regarding the outcome of the investigation and the steps taken to resolve this matter.
This is an urgent matter involving both the security of my account and serious personal threats. I expect PU Prime to investigate this complaint promptly and take immediate action to protect its clients.
I look forward to your prompt response and a swift resolution.
Kind regards,
[ADITYA AGRAWAL]
[31520642]
[15459709 IB CODE]
[7905257009]
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Aditya,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously, and we treat allegations of this nature with the utmost importance. The conduct described in your review does not reflect the standards and values upheld by PU Prime, and we are committed to thoroughly investigating any such claims.
We would like to clarify that PU Prime and its representatives do not engage in private financial transactions, including the buying or selling of USDT or any other digital assets, with clients outside of the platform's official services and procedures. We strongly advise all clients to exercise caution and to conduct all transactions exclusively through official PU Prime channels.
For confidentiality and data protection reasons, we are unable to discuss specific account details or the outcome of any internal investigation in a public forum.
Given the seriousness of the matters raised, we strongly encourage you to contact our Trading Support Team at trading@puprime.com as a matter of priority, using your registered email address and including your trading account number along with any relevant supporting information and evidence. Our team will ensure that your case is reviewed thoroughly and escalated appropriately.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining the highest standards of professionalism, client protection, and regulatory compliance, and takes all such allegations extremely seriously.
Kind regards,
The PU Prime Team
Sabse bada scamer broker Hai India mein…
Sabse bada scamer broker Hai India mein bahut jyada scan Kiya Hai ismein deposit lene ke bad account block kar deta hai logon ka Paisa pura fas jata hai
Biggest scamster in India they only want deposit but they didn't give withdrawal because if they give withdrawal people know the scam policy
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Hjuveer,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
PU Prime processes withdrawal requests in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. We are committed to ensuring that all legitimate withdrawal requests are handled fairly and in a timely manner.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading-related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Truffa CPA
Truffa CPA: Mancati pagamenti e supporto completamente scomparsoEsperienza pessima e scandalosa con il programma di affiliazione di PU Prime. Ho firmato un regolare contratto di collaborazione CPA e ho iniziato a lavorare osservando scrupolosamente tutte le indicazioni fornite dal loro team. Nonostante io abbia rispettato ogni singolo punto dell'accordo, l'azienda si è rifiutata di pagare i compensi che ho regolarmente maturato.Come se non bastasse, da due settimane sono letteralmente scomparsi nel nulla. Ogni mio tentativo di contatto viene rimbalzato con la solita risposta automatica e standard: "Verrà contattato da un manager". Ovviamente, non si è mai fatto vivo nessuno. Questo comportamento non è solo non professionale, ma è un vero e proprio blocco del mio lavoro: ora ho tutti i miei clienti in stand-by perché l'azienda non si degna di comunicare se la collaborazione sia terminata o meno. Statene alla larga, non pagano i partner e spariscono con i profitti.
State alla larga
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Piero,
Grazie per aver dedicato del tempo a condividere il Suo feedback.
PU Prime prende sul serio tutte le preoccupazioni sollevate dai propri partner e si impegna a mantenere rapporti di collaborazione equi, trasparenti e professionali. Comprendiamo che le preoccupazioni relative ai pagamenti e alla comunicazione possano essere frustranti, e apprezziamo la Sua pazienza.
Tutti gli accordi di affiliazione e i relativi compensi sono gestiti in conformità con i termini contrattuali concordati tra le parti. Eventuali revisioni o verifiche relative all'attività di affiliazione vengono condotte secondo le procedure stabilite e i termini applicabili.
Desideriamo informarLa che il Suo Account Manager dedicato è stato incaricato di contattarLa in merito a questa questione. La invitiamo cortesemente a fare riferimento alle informazioni fornite dal Suo Account Manager per ulteriori dettagli e chiarimenti sul Suo caso.
Per ragioni di riservatezza, non siamo in grado di discutere dettagli specifici relativi agli accordi di partnership in un forum pubblico.
PU Prime rimane impegnata nella trasparenza, nella professionalità e nel garantire che tutte le preoccupazioni vengano gestite attraverso i canali appropriati.
Cordiali saluti,
Il Team PU Prime
Worst scammers to deal with
A bunch of scammers they don’t even deserve a single star, for everyone do not deposit, the copytrading is a 100% scam, the spread is 3 pips, and i was copytrading a trader that i actually have contact with, he have done an incredible trades during the day i started with 200 and i ended up with 920$ and when I tried to stop copytrading and they didn’t want, the application was blocked and lagg, when i tried to re-entre later i found out my sold was 54$ from 920$ directly to 54$ and many trades were opened like a lot of positions with 0,02 of lots, they didnt return my money neither accept my stop copy, and let’s just not talk about the minimum of withdraw, you can not take less than 40$ if you los all your money and you only have 39$ left, you can no longer take it intel you deposit again,
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Massin Isa,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to clarify that copy trading is a service that allows clients to replicate the trades of a selected strategy provider. It is important to note that all trading activity carried out through copy trading, including the opening and closing of positions, reflects the trading activity of the strategy provider being copied. Market conditions, including spreads, may vary depending on volatility and liquidity at the time of execution.
Regarding the management of copy trading, we would like to confirm that copiers have full control over their ongoing copy trading activity, including the ability to pause or stop copy trading at their own discretion. Upon reviewing the information available, we can confirm that your account does not have any restrictions preventing you from managing your own ongoing copy trading activity.
We encourage all clients participating in copy trading to familiarise themselves thoroughly with the functionality and risks involved, including the potential for losses resulting from the strategy provider's trading activity.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Attenzione
Attenzione, se resettate il balance negativo, di conseguenza vi cancellano anche il bonus residuo. Non esiste un nesso tra le due cose, ma é semplicemente per cancellarvi il bonus residuo. State alla larga
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Gentile Sa,
Grazie per aver dedicato del tempo a condividere il Suo feedback.
PU Prime prende sul serio tutte le preoccupazioni sollevate dai clienti e si impegna a mantenere un ambiente di trading equo, trasparente e regolamentato.
Desideriamo chiarire che tutte le promozioni bonus offerte da PU Prime sono soggette a termini e condizioni specifici, resi disponibili ai clienti prima della partecipazione. Come indicato nei Termini e Condizioni della Promozione Bonus di Deposito, quando un conto di trading contenente credito bonus presenta un saldo negativo, il sistema può automaticamente limitare l'apertura di nuove posizioni. I clienti hanno la possibilità di reimpostare il saldo negativo oppure di effettuare un deposito aggiuntivo per riportare il saldo a un valore positivo e riprendere l'attività di trading.
Si prega di notare che la reimpostazione del saldo negativo comporta il ripristino del conto, incluso l'adeguamento di eventuali crediti bonus residui, in conformità con i termini applicabili della promozione. Questo processo è chiaramente indicato nei termini e condizioni e viene applicato in modo coerente per tutti i clienti partecipanti.
Incoraggiamo tutti i partecipanti a leggere attentamente l'intero contenuto dei termini e condizioni prima della partecipazione per garantire una comprensione completa dei requisiti applicabili.
Per qualsiasi ulteriore chiarimento, La invitiamo a contattare il nostro Team di Assistenza Clienti tramite Live Chat o all'indirizzo info@puprime.com. Per richieste relative al trading, il nostro Team di Supporto Trading è disponibile all'indirizzo trading@puprime.com.
PU Prime rimane impegnata nella trasparenza, nella professionalità e nel garantire che tutte le promozioni siano amministrate in conformità con i rispettivi termini e condizioni pubblicati.
Cordiali saluti,
Il Team PU Prime
Beware of this scam broker
I am extremely disappointed with PU Prime and genuinely regret trading with them.
I deposited $985 into my trading account and grew the balance to approximately $2,572.
On 15 July, I tried to withdraw part of my balance, but it was rejected and I received an Account Activity Review email and my withdrawals were immediately disabled.
I fully cooperated and emailed support several times asking what the issue was. I even offered to provide any documents or information they needed to complete their review. In their initial reply, they told me they are currently investigating this matter and will update me as soon as possible.
I asked them if I'm allowed to continue trading while the review was ongoing, and if I made additional profits, would those profits be approved.
Instead of providing any response, every reply after that was the same generic response saying that my account manager would contact me. Despite this being promised repeatedly, nobody ever contacted me til today.
Just two days later, PU Prime deducted $592.03 from my account and sent me an account termination email, alleging that I had breached their Terms and Conditions. I strongly denied these allegations and the decision to deduct this is totally unfair and absurd. It appears to me that they are making an excuse to avoid paying my profits.
Once again, every reply was the same copy and paste response telling me to wait for my account manager, who never contacted me.
The most frustrating part was not just the deduction itself, but the complete lack of transparency and attention to this matter. Every question I asked was ignored, and I was never given a direct answer.
This is not the level of service I expected from a regulated broker. I have escalated this matter to the relevant bodies and hope my experience helps other traders make an informed decision before opening an account with PU Prime.
Based on my experience, I cannot recommend PU Prime.
---30/7/26 UPDATE---
I requested to withdraw my remaining deposited funds of USD 1,980, but my withdrawal was not completed. My account was then blocked, and I lost all access to my PU Prime and my trading account. As a result, I cannot even access my own deposited funds.
For over two weeks, I have repeatedly contacted PU Prime. I have been receiving repeated replies around 16 times that my account manager would contact me, but I have never received a single phone call, email, or message.
From my perspective, this feels like my deposited money has been stolen. My deposited funds remain inaccessible, and I have been left without any proper assistance or resolution.
I have now prepared my complaint to the Securities Commission Malaysia and will also be making a police report if this matter is not resolved.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Adel,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to account reviews, withdrawal requests, and account decisions can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment. Where a review identifies that the applicable terms have not been met, adjustments may be applied in accordance with the stated conditions.
We recognise the importance of clear and timely communication and have taken note of your concerns regarding the level of responsiveness you experienced. Your feedback has been noted and will be shared with the relevant teams to help us improve our client support processes.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
I have to agree with all the 1-star…STAY AWAY FROM PUprime!
I have to agree with all the 1-star reviews here: STAY AWAY FROM PUprime!
My account got blocked, and they keep feeding me the same corporate bullshit about violating their Terms & Conditions. I have been trading for 10 years, and I have NEVER had an account blocked anywhere else. They refuse to tell me what I actually did wrong, they just throw around the phrase 'unfair trading practices.' The funny thing? I only had a single Bitcoin position on the account, and it closed at a loss! :)
This broker is a joke and an absolute disgrace. It’s obvious they are constantly freezing accounts for no reason. Run away while you can, because they will invent a fake T&C breach, block you, and trap you in an endless email chain of pointless BS where you will never get a straight answer...
Watch them reply below with the exact same ridiculous corporate bullshit just to save face
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Balázs Lipkovics,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require any further assistance, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
منصة نصابة حذرو لي السحب اقسم بالله
منصة نصابة حذرو لي السحب اقسم بالله
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
عزيزي Wael Hlimi،
نشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
تأخذ PU Prime جميع مخاوف العملاء على محمل الجد وتلتزم بالحفاظ على بيئة تداول عادلة وشفافة ومنظمة. نحن نتفهم أن المخاوف المتعلقة بطلبات السحب قد تكون محبطة، ونقدر صبرك.
بصفتنا وسيطاً منظماً، تجري PU Prime جميع مراجعات الحسابات وفقاً لاتفاقية خدمات العملاء وإجراءات الامتثال والمتطلبات التنظيمية المعمول بها. أي مراجعة تتعلق بنشاط الحساب أو طلبات السحب تتم من خلال عملية تقييم شاملة لضمان نزاهة وعدالة بيئة التداول لدينا.
لأسباب تتعلق بالسرية وحماية البيانات، لا يمكننا مناقشة أو التحقق من تفاصيل الحساب المحددة أو نشاط التداول أو نتائج أي مراجعة في منتدى عام.
إذا كنت بحاجة إلى مزيد من التوضيح بشأن حسابك أو المسائل المثارة في مراجعتك، نشجعك على التواصل مع فريق دعم التداول لدينا على trading@puprime.com باستخدام بريدك الإلكتروني المسجل مع تضمين رقم حساب التداول الخاص بك وأي معلومات ذات صلة. سيكون فريقنا سعيداً بمراجعة حالتك وتقديم المساعدة المناسبة.
للاستفسارات العامة، فريق خدمة العملاء متاح أيضاً عبر الدردشة المباشرة أو على info@puprime.com.
تظل PU Prime ملتزمة بالشفافية والمهنية وضمان معالجة جميع مخاوف العملاء من خلال القنوات المناسبة.
مع أطيب التحيات،
فريق PU Prime
🚨 Warning: PU Prime Uses Bonus Traps to Confiscate Legitimate Profits! File a Free Complaint with FSA Seychelles!
Do not fall for the traps of PU Prime (Pacific Union). They use deposit bonuses as a tool for financial fraud.
Here is how their scam works:
They attract you with attractive bonuses. If you lose your money, they will happily pocket it without a word. But the moment you trade legally, manage your risks, and make a profit, they immediately freeze your account, block your withdrawals, and accuse you of "abusing the bonus" or violating "terms and conditions" without providing any technical proof or transaction logs.
Let's be clear: the bonus does not help the trader at all. Its only real purpose is to give this broker a loophole to cancel your legitimate profits when you win. They want you to lose; they cannot handle a winning trader.
I am currently compiling my entire case file to submit a formal complaint to their regulator, the Financial Services Authority (FSA) of Seychelles. I urge every trader who has been scammed or had their profits stolen by PU Prime to not stay silent. Do not let them get away with your hard-earned money!
👉 HOW TO RECLAIM YOUR MONEY FOR FREE:
If they stole your profits or refused your withdrawal, do not waste time talking to their support. Submit a formal, free complaint directly to their regulator.
To do this, simply search on Google for: "FSA Seychelles Complaints" and go to the official regulatory website (fsaseychelles).
Once on their site, go to the Complaints section and fill out the form. It is 100% free, and the regulatory authority will help you recover your money and stop their fraudulent practices. Let’s join hands and file our complaints together to stop this broker from scamming more people!
UPDATE:
PU Prime replied with a generic, copy-pasted PR response pretending to be regulated and transparent. However, behind the scenes, their actions tell a completely different story.
They blocked my account, canceled my legitimate profits, and restricted my withdrawals under the classic excuse of "bonus manipulation" without providing a single technical proof or trading log to back up their claims. They are polite on Trustpilot to save face, but they keep holding my funds hostage.
I have already submitted my registered details (Name: Jose Maria Parada Roca, UID: 2024809, Trading Account: 32278906) to Trustpilot to prove I am a real client. I am currently escalating this case to The Financial Commission and the relevant regulatory authorities. I will keep updating this review daily with the investigation progress. Stay away from this broker!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Jose Roca,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to clarify that all bonus promotions offered by PU Prime are subject to specific terms and conditions, which are clearly outlined and made available to clients prior to participation. These terms are designed to ensure a fair and transparent trading environment for all clients.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
PU Prime welcomes regulatory oversight and fully cooperates with all regulatory authorities under whose jurisdiction it operates.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
The worst customer service ever!
The worst cudtomer service ever!
Anti client approach.
I would like to reiterate I have requested permanent ban from my profile registered under m******us(at)gmail.com. Despite that, I was able to reopen the account upon my request and make crazy trades and gamble again. Hence, the first request was not resolved to my will, PUI PRIME allows me to trade again and again and again and again and allows me to gamble again.
I lost money I borrowed from bank and my life is a misery so I am writing this ugly review.
I don't understand why they don't have solution for this, simply ban my name or card and would be OK.
No they, keep letting me trade despite I warned them many times I am a gambler and I can't trade!!!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Matej Durisin,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously, and we genuinely appreciate you bringing this matter to our attention. We understand the seriousness of the concerns you have raised regarding responsible trading and self exclusion.
PU Prime is committed to promoting responsible trading practices and takes requests relating to account restrictions with the utmost importance. We acknowledge your concerns and would like to assure you that this matter is being reviewed by our team to ensure the appropriate measures are taken in accordance with our policies and procedures.
We understand that our Trading Support Team is currently in contact with you regarding this matter. We kindly ask that you continue to engage with them directly so that your case can be addressed thoroughly and in a timely manner.
If you require any additional assistance, please do not hesitate to reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Hi all
Hi all, I've been using this platform, for ....a day!
Deposited Friday 1000$, made 1100$ profit in a few hours, then I tried to withdraw some profit. A bit later, they cancelled my withdrawal, blocked my account, no explanation given, nothing! Since them, I was asked by customer service to contact them by mail, which i did. Today is Tuesday, 5 days later, no answer, no reply, complete silence. I do not recommend anyone to use this platform!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Gabriel Calin,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests and account reviews can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Incredible broker
Incredible broker! I absolutely love this broker !!!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Dear Kareem Ali,
Thank you for your wonderful review and kind words! We're delighted to hear that you are enjoying your experience with PU Prime.
Your support and trust mean a great deal to our team, and it motivates us to continue delivering the best possible trading environment for all our clients.
Should you ever need any assistance, our team is always here to help. We look forward to continuing to be part of your trading journey.
Kind regards,
The PU Prime Team
Attention aux conditions du bonus – Pratiques trompeuses
J'ai ouvert un compte chez Purpime, en grande partie pour leur offre de bonus de bienvenue de 100 %. Avant de me lancer, j'ai pris le soin de lire attentivement les conditions particulières affichées sur leur page dédiée au bonus. Tout semblait clair et conforme à mes attentes.
J'ai donc déposé 300 €, auxquels s'ajoutaient 300 € de bonus. Cependant, lors de mes trades, mon capital est descendu à -5 € et mon compte a été immédiatement bloqué.
À ma grande surprise, le support client exige que je réinitialise le compte à 0 € pour le débloquer, ce qui entraîne la perte totale du bonus. Lorsque j'ai contesté cette décision en m'appuyant sur les conditions du bonus (qui stipulent pourtant que l'on utilise d'abord son propre capital, puis le bonus, et prévoient le cas où le capital arrive à 0), le support m'a renvoyé vers un article de leur FAQ.
C'est une contradiction flagrante :
Les conditions du bonus garantissent une gestion des pertes qui n'est pas appliquée ici.
Le broker s'abrite derrière une FAQ obscure pour invalider les conditions contractuelles présentées lors de l'inscription.
D'autres brokers (comme VT Markets) gèrent cela de manière beaucoup plus transparente en diminuant le bonus au fur et à mesure des pertes, sans bloquer le compte de manière aussi arbitraire.
Pour moi, il s'agit de pratiques commerciales trompeuses visant à attirer de nouveaux clients avec des conditions avantageuses qui ne sont pas respectées dans les faits. En tant que nouvelle cliente, je me suis fiée aux conditions de l'offre et non à une fouille approfondie de chaque ligne de leur FAQ.
Je déconseille!! Prudence si vous comptez sur ce bonus.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Chère Amina B.,
Merci d'avoir pris le temps de partager votre retour d'expérience.
PU Prime prend toutes les préoccupations de ses clients au sérieux et s'engage à maintenir un environnement de trading équitable, transparent et réglementé.
Comme indiqué dans les Termes et Conditions applicables à la Promotion de Bonus de Dépôt, le crédit bonus est fourni pour soutenir la marge du compte et peut être utilisé lors de l'activité de trading. En cas de pertes de trading, les fonds propres du compte sont utilisés en premier, suivis de tout crédit bonus applicable. Le crédit bonus ne constitue pas des fonds retirables et reste soumis aux termes de la promotion.
Nous souhaitons également préciser que lorsqu'un compte de trading contenant un crédit bonus passe en solde négatif, le système peut automatiquement restreindre l'ouverture de nouvelles positions. Les positions ouvertes existantes ne sont pas affectées par cette restriction. La fonctionnalité de trading peut être rétablie une fois que le solde du compte revient à une valeur positive, soit en réinitialisant le solde négatif, soit en effectuant un dépôt supplémentaire. Les clients conservent le choix de sélectionner l'option qui convient le mieux à leurs besoins.
Nous encourageons tous les participants à lire attentivement l'intégralité des termes et conditions avant leur participation afin de garantir une compréhension complète des exigences applicables.
Pour des raisons de confidentialité et de protection des données, nous ne sommes pas en mesure de discuter de détails spécifiques de compte dans un forum public. Cependant, nous serions ravis d'examiner vos préoccupations et de vous fournir des éclaircissements concernant votre compte et l'application des termes du bonus.
Veuillez contacter notre Équipe du Service Client à l'adresse info@puprime.com en utilisant votre adresse email enregistrée et en incluant votre numéro de compte de trading ainsi que tout détail pertinent. Pour les demandes liées au trading, notre Équipe de Support Trading est également joignable à l'adresse trading@puprime.com.
PU Prime reste engagée en faveur de la transparence, du professionnalisme et veille à ce que toutes les promotions soient administrées conformément à leurs termes et conditions publiés.
Cordialement,
L'Équipe PU Prime
Problème de conformité
L'exécution des ordres via MT4 ou MT5 n'a pas été un problème, mais le portail client est gâché par des publicités agaçantes et des offres trompeuses (comme le fameux "bonus de dépôt de 100 %", qui n'est en réalité que de la marge).
Ayant trouvé de meilleures alternatives, j'ai contacté le support pour demander la suppression de mon compte. Leur réponse a été un refus, même après avoir insisté. Sous prétexte de "conformité", ils affirment ne pas pouvoir clôturer mon compte et se contentent "d'archiver" les comptes de trading inactifs au bout de 90 jours. Je comprends parfaitement qu'ils ne puissent pas supprimer les données au moins pendant un certain temps. En revanche, refuser de clôturer le compte, c'est scandaleux !
Résultat : je me retrouve coincé avec un compte que je n'utilise plus, mais que je suis tout de même dans l'obligation de déclarer chaque année au fisc français.
Je comprends désormais beaucoup mieux pourquoi PU Prime est sur la liste noire de l'AMF (Autorité des Marchés Financiers). Un conseil : passez votre chemin, et encore plus si vous êtes Européens.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra PU Prime
Cher Nathan M,
Merci d'avoir pris le temps de partager votre retour d'expérience.
PU Prime prend toutes les préoccupations de ses clients au sérieux et s'engage à maintenir un environnement de trading équitable, transparent et réglementé.
Nous tenons à préciser que toutes les promotions de bonus offertes par PU Prime sont soumises à des termes et conditions spécifiques, clairement détaillés et mis à disposition des clients avant leur participation.
Concernant les demandes de clôture de compte, PU Prime suit des procédures établies conformément à ses obligations de conformité et aux exigences réglementaires applicables. Les politiques de conservation des données sont maintenues afin de garantir le respect des cadres réglementaires en vigueur.
PU Prime opère sous la supervision réglementaire de plusieurs juridictions et s'engage à respecter les normes les plus élevées en matière de conformité et de protection des clients dans toutes les régions où elle exerce ses activités.
Pour toute assistance supplémentaire, notre Équipe du Service Client est joignable via le Live Chat ou à l'adresse info@puprime.com.
PU Prime reste engagée en faveur de la transparence, du professionnalisme et veille à ce que toutes les préoccupations des clients soient traitées par les canaux appropriés.
Cordialement,
L'Équipe PU Prime
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.