Booking an ECP was quick and easy and the appointment was made within a couple of days. The local contractor, Andrew Taylor, was punctual and pleasant. There was a little misunderstanding about rece... Se mere
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Se, hvad kunderne siger
Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Se mere
Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Se mere
Virksomheden har svaret
Poor. Made it sound as if it would all be done within 48 hours. I booked a gas safety certificate on the Monday, with the tenant looking to move in on the Friday. By Wednesday I still hadn't had any c... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Kontaktoplysninger
182A High Street, BR3 1EW, Beckenham, Storbritannien
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Du bør vide
3,3
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful
I contacted Nationwide EPC's chat line to chase up organising an appointment for an EPC
My contact- Tracey- was very helpful, phoned the assessor during our chat and arranged a suitable time.
All much appreciated 👏
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to leave us a review!
We're delighted to hear that Tracey was able to assist you and help arrange a suitable appointment while you were on the chat. We'll be sure to pass your kind comments on to her – I'm sure she'll really appreciate the recognition.
Thank you again for choosing Nationwide EPC. We truly appreciate your feedback and look forward to assisting you again in the future.
Hayley
Customer Service Manager
Besvarelse fra Propcert
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found our team responsive and that your assessor was polite and professional throughout the inspection. Providing excellent customer service is something we take great pride in, so it's wonderful to know we met your expectations.
We really appreciate your feedback and thank you for choosing Nationwide EPC.
Hayley
Customer Service Manager
There was a bit of a delay with the…
There was a bit of a delay with the first surveyor who wouldn't book me in for ages however he passed me on to a second surveyor in the company who was very quick and efficient. Thank you.
7. juli 2026
Besvarelse fra Propcert
Thank you for taking the time to leave us a review.
We're pleased to hear that your appointment was completed quickly and efficiently once it was passed to another surveyor. However, we're sorry for the delay you experienced with the initial booking. We understand how frustrating that must have been and appreciate your patience while we got things back on track.
Your feedback is valuable and helps us improve the service we provide. Thank you again for choosing Nationwide EPC, and we hope to assist you again in the future.
Hayley
Customer Service Manager
Availability an issue but once on site…
Availability an issue but once on site carried out the work as I would expect
7. juli 2026
Besvarelse fra Propcert
Thank you for taking the time to leave us a review.
We're sorry to hear that availability was an issue when arranging your appointment. We understand how important it is to have your service completed at a convenient time, and we appreciate your patience while this was arranged.
We're pleased to hear that once the assessor attended, the work was completed to the standard you expected. We’ll continue working to improve availability and ensure we provide the best possible experience from start to finish.
Thank you again for choosing us, and we appreciate your feedback.
Hayley
Customer Service Manager
Booking process and service
We received a very good service and will use it again next year.
8. juli 2026
Besvarelse fra Propcert
Thank you so much for taking the time to leave us your lovely review.
We are really pleased to hear that you received a great service and that you would choose to use PropCert again in the future. It is always fantastic to hear that our customers have had a positive experience and that we have been able to make the process as smooth as possible.
We look forward to assisting you again next year and appreciate your continued support.
Kind regards,
Hayley
Customer Service Manager
i had a epc carried out in December…
i had a epc carried out in December 2023 at which time i received a B rating. I lost the original certificate but was told it was a D ????. This is incorrect. I was also told that i had another epc done in 2024. THIS TOTAL NONSENSE. SOME ONE HAS MIS MANAGED MY RECORD AND I WOULD LIKE IT CORRECTED PLEASE
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We are so sorry to read your review and sincerely apologise for the frustration and confusion this has caused.
This certainly isn't the level of service we aim to provide, and we're very sorry that your records appear to be inconsistent. Unfortunately, we're unable to locate your order from the information provided in your review, so we're unable to investigate exactly what has happened.
Please could you email info@propcert.co.uk with your order details and the full property address? One of our Customer Service Advisors will investigate this as a priority, review all of the records relating to your property, and work with you to get this resolved as quickly as possible.
We completely understand how concerning it must be to be told your EPC details don't match your previous certificate, and we sincerely apologise for the inconvenience and upset this has caused. We genuinely appreciate you bringing this to our attention and hope you'll give us the opportunity to put things right.
Kind regards,
Hayley Seymour
Customer Service Manager
GREAT SERVICE
GREAT SERVICE, PROFESSIONAL CARE ,HIGHLY RECOMMENDED +++ WOULD RECOMMEND TO EVERYONE++++WOULD USE AGAIN YOUR SERVICEIN FUTURE WHEN I NEED IT
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for taking the time to leave us such a fantastic review.
We are absolutely delighted to hear that you received a great service and found our team professional and helpful throughout the process. Your kind words and recommendation mean a lot to us, and we really appreciate you taking the time to share your experience.
We would be more than happy to assist you again in the future whenever you need our services.
Thank you again for choosing PropCert!
Kind regards,
Hayley
Customer Service Manager
Asked them 6 weeks ago to put the correct house number on an EICR and still not done!
Had an EICR carried out on a rental flat and the electrician typed the wrong house number. I asked Eco approach to send me a new EICR with the correct housenumber as this has been picked up by the solicitors as I am selling the flat. After 6 WEEKS they still haven't sent me a corrected EICR and is HOLDING UP THE SALE OF MY FLAT! Don't use this company. They also did my EPC and downgraded it from the previous despite me putting in more energy saving heaters!
FAO HAYLEY I emailed you on the day of the review to the correct email and with the details. I even got an automated reply saying that this will be looked. I’ve not heard anything from you and I don’t know why you’re asking for me to contact you again Truly shocking incompetent service !!
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We are incredibly sorry to hear about your experience, and we'd like to sincerely apologise for the frustration and inconvenience this has caused, particularly as it's impacting the sale of your property. We completely understand how stressful this must be.
Unfortunately, we're unable to locate your order from your review alone. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this as a priority and work towards resolving the issue as quickly as possible.
We genuinely appreciate you bringing this to our attention and are very sorry that we've let you down on this occasion. We hope you'll give us the opportunity to put things right.
Hayley
Customer Service Manager
Everything top drawer I was very…
Everything top drawer I was very impressed with the way it all went from start to finish Thankyou
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you were impressed with our service from start to finish. Providing a smooth, efficient experience is exactly what we strive for, so it's wonderful to know we met your expectations.
Your kind words mean a great deal to the whole team, and we really appreciate you taking the time to share your experience.
Thank you again for choosing PropCert. We look forward to helping you again in the future!
Kind regards,
Hayley
Customer Service Manager
Besvarelse fra Propcert
Thank you for taking the time to leave us your review.
We are really pleased to hear that you found our team helpful and eager to assist. Providing a friendly and supportive service is something we always strive for, so it is fantastic to receive feedback like this.
Thank you again for choosing PropCert, and we appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Poor Customer Service
Booked and paid 25 June for EPC. Girl came out to carry it out on 2 July, Had no ladders to look in loft, had to use mine, managed to damage the living room wall, then couldn’t give us a timeframe as to when she’d upload the certificate. Still waiting. If no EPC certificate by the end of week will be requesting a full refund. Utterly appalling service.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to leave your review, and we are really sorry to hear about your experience.
We have tried to locate your order using the information available, however, we have been unable to identify the booking as no order details or property information have been provided alongside the review.
Please could you email our team at info@propcert.co.uk with your full property address and order ID, and one of our customer service team members will be more than happy to investigate this further for you, review what has happened, and assist in resolving any outstanding issues.
We are sorry to hear that the appointment did not meet the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like the opportunity to look into this properly and put things right where possible.
Kind regards,
Hayley
Customer Service Manager
Sincere service all round.
26. juni 2026
Besvarelse fra Propcert
Thank you for taking the time to leave us your review.
We are delighted to hear that you received a sincere and positive service from our team. Providing a friendly, helpful, and professional experience for our customers is something we always strive for, so we really appreciate your kind feedback.
Thank you again for choosing PropCert and for sharing your experience with us.
Kind regards,
Hayley
Customer Service Manager
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS.
I booked and paid for an EPC on the 18th May due to my EPC expiring in April and my house has recently sold so it was imperative that I got the EPC done asap. I booked PropCert as it clearly states on the booking page:
"Assessor contacts you in 1 working day to book appointment.
We email your certificate in 3-4 working days."
I waited a day and hadn't heard anything so I emailed them for an update, i received an email stating a new assessor had been assigned and would be in touch within 24 hours.... guess what... I heard absolutely nothing from anyone. weeks passed, and my estate agent said they couldn't wait any longer as it was holding up the sale and so they instructed another company to do the EPC on June 11th.
on 16th June almost a full month after placing the order and being told twice someone would be in touch within 24hrs - was the first time anyone from Propcert tried to contact me to arrange an EPC. To which I promptly cancelled my order and requested a full refund for breach of contract under consumer rights, i was apologised to and informed a full refund would be made. I was then contacted on the 23rd June by email by Tracey asking for me to confirm i would like to proceed with the refund to which i replied yes - Tracey then sent another email 25th June saying Id be charged a £30.00 cancellation fee!! - after much to-ing and fro-ing with propcert and threats of reporting them to trading standards as they failed to fulfil the contract - they have agreed a refund in full 03/07- which I will believe when it hits my bank - I will come back and update you on this. I wish I'd have read the TP reviews before placing an order with them in the first place as it seems lots of people have suffered the same fate! DON'T MAKE THE SAME MISTAKE find a reputable local EPC assessor and STEER clear of these google topping companies!! house sales are stressful enough without having to deal with companies like this! terrible terrible company.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about the experience you have had.
We have attempted to locate your order using the details available from this review, however, we have been unable to identify your booking. We would really appreciate the opportunity to look into this properly and review what happened, but we will need some further information to locate your account.
Please could you email our team at info@propcert.co.uk with your full property address and order ID, and one of our customer service team will investigate this for you and assist further.
We are very sorry that your experience did not meet the standard of service we aim to provide. We understand how important an EPC can be, especially when it is linked to a property sale, and we apologise for any stress or inconvenience this situation may have caused.
We would like the opportunity to review this internally and ensure any concerns are addressed.
Kind regards,
Hayley
Customer Service Manager
Absolutely dreadful company.
Absolutely dreadful company.
Ordered an epc certificate and was promised daily that someone would call but they never did.
It stalled my house sale and I had to demand a refund.
After, I found another company where you can actually book an inspector in the time slot shown.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We're truly sorry to read your review and sincerely apologise for the frustration and inconvenience you experienced.
We completely understand how stressful delays can be when you are in the middle of a property sale, and we’re very sorry that your experience did not meet the level of service you expected from us. We appreciate how disappointing it must have been to feel that you were left waiting for updates and having to chase for a response.
We would really appreciate the opportunity to look into what happened and understand where things went wrong. Unfortunately, we are unable to locate your order from the information provided in your review.
Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will investigate this as a priority and review the situation for you.
Again, we sincerely apologise for the inconvenience caused and appreciate you taking the time to share your feedback. We hope we can have the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
Gabriella was on time and EPC issued next day.
Gabriella was prompt in contacting me after I ordered an EPC on my rental property. She turned up on time and was in the property for the aprox 20 mins advised. The certificate arrived the next day. Happy with her services on this occassion. Thanks!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that Gabriella provided a prompt and efficient service from the moment your EPC was booked through to completion. It's great to know she arrived on time, completed the inspection within the expected timeframe, and that your certificate was delivered the following day.
We will be sure to pass your kind feedback on to Gabriella, as we're always pleased to hear when our assessors provide a positive experience for our customers.
Thank you again for your feedback, and if there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
I booked PropCert for an EPC on one of…
I booked PropCert for an EPC on one of my rental properties and have been genuinely disappointed with the level of service. It's now been over 4 month since the assessment was arranged, and I've had no proactive updates whatsoever — no confirmation of next steps, no timeline, nothing.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to leave your feedback, and we are very sorry to hear that you have been disappointed with the service you have received.
We have attempted to locate your order using the details provided in this review, however, we have been unable to identify your booking. We would really like the opportunity to look into this properly and understand what has happened, but we will need some further information to locate your account.
Please could you email our team at info@propcert.co.uk with your full property address and order ID, and one of our customer service team will investigate this for you and provide an update as soon as possible.
We sincerely apologise for the lack of communication you have experienced. We understand how important it is to receive updates, especially when waiting on a certificate for a rental property, and this is not the level of service we aim to provide.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.
Kind regards,
Hayley
Customer Service Manager
Avoid this company!
Avoid this company!
Initially, I was pleased to find a company offering several certificates in one place, so I paid for a Gas Safety Certificate, boiler service, EPC and EICR.
The Gas Safety Certificate was completed quickly and without any issues.
Unfortunately, the rest of the experience was extremely poor.
For the EPC, I had to chase the company twice simply to get it booked in, despite being told that I would be contacted within 24 hours. This did not happen. Once the EPC had finally been carried out, the engineer told me I would receive the certificate within three days. A week later, I still had not received it.
I contacted the company and was told they would chase the engineer. Four days later, there was still no certificate, so I chased again and received no response. I then called PropCert once more; they spoke to the engineer and, finally, I received the EPC certificate two weeks after the assessment had taken place.
The EICR was even more frustrating. The engineer who attended was polite and helpful, but explained that there were two consumer units and that he had not been made aware of this beforehand, so he needed to speak to the company.
I was then told that I would need to pay an additional £220 for a consumer unit with five switches, despite already having paid £189 for the EICR. This would have brought the total to more than £400 for an EICR.
I declined the additional charge. I was then told that I would be charged an £80 call-out fee because nobody had been at the property, despite the fact that I was standing with the engineer in the property at the time.
I explained that I should not be penalised for information the company had failed to request. The booking form only asked whether I knew where the fuse box was; it did not ask how many consumer units or switches there were. Their response was simply that this was covered by their terms and conditions.
I am now out of pocket due to what I consider to be unreasonable charges and poor communication. I have also heard similar concerns from others, including reports of substantial charges for relatively straightforward work.
It is disappointing that Octopus recommends PropCert, particularly given Octopus’s strong reputation for customer service. I would suggest they review that recommendation.
I would not use this company again and would advise others to look elsewhere.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear that your experience with us did not meet the standard we aim to provide.
Firstly, we would like to apologise for the delays and frustration caused throughout the process. We completely appreciate how disappointing it must have been to have to chase updates, particularly after being advised of expected timeframes. This is not the level of communication or service we strive to provide, and we are sorry for the inconvenience caused.
With regards to the EICR appointment and the additional charges, we appreciate your concerns and understand why this was frustrating. The £80 call-out charge was applied because our field worker had attended the property and carried out the visit, meaning we were still required to cover the cost of their time and attendance. As the additional consumer unit works required an extra charge which was not proceeded with, the visit was unable to be completed as originally booked.
That said, we are sorry that this situation was not clearer from the outset and for any frustration this caused. We always want our customers to feel informed and supported throughout the process, and we will review the feedback provided to help improve our communication around these situations.
If there is anything further we can do to look into your concerns or assist in resolving any outstanding issues, please email our team at info@propcert.co.uk and one of our Customer Service Team members will be happy to assist.
Once again, we are sorry that your experience did not meet expectations, and we appreciate you bringing this feedback to our attention.
Kind regards,
Hayley
Customer Service Manager
Besvarelse fra Propcert
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that Daisy was able to support you and make everything happen smoothly. It’s great to know you had such a positive experience.
We really appreciate your kind feedback and support, and we’ll be sure to pass your comments on to Daisy.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Useless. No replies or response after taking money.
Booked my EPC and got an email saying I would be contacted within 24 hours but nothing. Even after 6 days nothing. Emailed them twice and no reply. Called but no answer. Called and requested a callback but nothing.
So for my experience this company is totally useless by its total lack of response.
Requested a refund but will probably be having to get the bank involved.
So totally useless
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We're truly sorry to read your review and sincerely apologise for the frustration and disappointment you have experienced.
We completely understand how frustrating it must have been to pay for your EPC and then feel that you have been left without updates or responses. We appreciate how important timely communication is, especially when you are waiting for a service to be arranged, and we are very sorry that your experience has fallen short of the standard we aim to provide.
We would really like the opportunity to investigate what has happened and look into your refund request. Unfortunately, we are unable to locate your order from the information provided in your review.
Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will review this as a priority and assist in resolving this for you as quickly as possible.
Again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. We hope we can have the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
I have received no details about…
I have received no details about precisely what electrical works needed carrying out at my property. I was expecting a report and then a receipt for works carried out with at least some basic information and documentation. Have I missed something?
15. juni 2026
Besvarelse fra Propcert
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for any confusion and inconvenience caused.
We completely understand your concerns regarding the lack of clarity around the electrical works and the documentation you expected to receive. You are absolutely right to expect clear communication and supporting paperwork, and we are sorry if this has not been provided in a way that was easy to understand or fully complete.
We would really like the opportunity to look into this for you and ensure everything is fully clarified and any outstanding information is provided. Please could you contact us at info@propcert.co.uk with your property and booking details so we can review your case and assist you directly.
Once again, please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
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