I used Propcert in Norwich to do an EICR and they were very good, contacted the tenants and arranged an appointment, then passed the property. I think it depends what area of the country you are... Se mere
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Se, hvad kunderne siger
most of the process worked ok. ordered-up an EPC inspection online - supplier contacted tenant and did the job. However ... after that - to get my EPC report i had to log in to their egregiously ba... Se mere
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Poor. Made it sound as if it would all be done within 48 hours. I booked a gas safety certificate on the Monday, with the tenant looking to move in on the Friday. By Wednesday I still hadn't had any c... Se mere
I booked Propcert to carry out an EICR check and certificate for my rental property. The engineer arrived on time, was very polite, and clearly explained what needed to be done. He also let the tena... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Kontaktoplysninger
182A High Street, BR3 1EW, Beckenham, Storbritannien
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
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Besvarelse fra Propcert
Thank you so much for your fantastic 5-star review!
We're really pleased to hear that you found the service easy to use and that your report was provided promptly. It's also great to know that you found the content useful and informative.
We always aim to make the whole process as straightforward, efficient and hassle-free as possible, so it's wonderful to hear that everything worked well for you. Feedback like this is exactly what we love to see, and we'll be sure to share your kind comments with the team!
Thank you again for choosing us and for taking the time to leave such lovely feedback. We really do appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Disappointed visited my property to do…
Disappointed visited my property to do EICR then told me £634 is required to get cert so I paid it and never heard back
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We’re genuinely very sorry to read your review and to hear about the experience you’ve had. This certainly isn’t the level of service we expect to provide, and we completely understand how frustrating and disappointing it must be to have paid £634 and then not received any further communication regarding your EICR.
We’d really like the opportunity to look into this properly for you and understand exactly what has happened with your order. We sincerely apologise for the lack of communication and for any stress or inconvenience this has caused you.
If you could please email us at info@propcert.co.uk with your order ID and the full property address, we’ll be able to locate your order and investigate this for you as a priority. We’ll do everything we can to get to the bottom of this and make sure you receive the appropriate update as quickly as possible.
We genuinely value your feedback and are very sorry that your experience has fallen short of the standard we strive to provide. We hope you’ll give us the opportunity to put this right for you.
Hayley
Customer Service Manager
Booked this company to carry out an EPC…
Booked this company to carry out an EPC for my shop. We agreed a price upfront and I paid in advance.
After attending the property, they did not complete or provide the EPC and then demanded more money on top of the price already agreed. When I questioned the additional charge and asked for my money back, they refused.
Their attitude was extremely rude, demanding and, in my experience, became aggressive when I challenged them. The communication was terrible and the whole experience was completely unprofessional.
I paid for an EPC, didn’t receive one, and was then asked to pay even more. Absolutely unacceptable.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We are so, so sorry to read your review and to hear about the experience you have had. Please accept our sincerest apologies, as this is absolutely not the level of service or communication we expect our customers to receive from us.
We completely understand how upsetting and frustrating this must have been, particularly as you paid in advance based on an agreed price and were then left without the EPC you had expected. We are also extremely sorry to hear about how you felt you were spoken to when you questioned the additional charge. Regardless of the circumstances, you should always feel that your concerns are being listened to and handled politely and professionally.
We would genuinely like the opportunity to investigate this properly for you and understand exactly what has happened, including why an additional charge was requested and what happened with the EPC following the visit. Unfortunately, we cannot identify your order from the information provided in the review alone.
Please could you email your order details and property address to info@propcert.co.uk so that we can locate your booking and look into this personally for you? We really do want to understand what has gone wrong and see what we can do to put this right.
We are genuinely very sorry that your experience has left you feeling this way. This is certainly not the experience we want anyone to have when using PropCert, and we would be extremely grateful for the opportunity to investigate this and assist you further.
Hayley
Customer Service Manager
One of the worst nightmare experience
One of the worst nightmare experience. I advise everyone to avoid this company. They took the information, they took the money, they sent the engineer to do report, and after this they didn't send me the report. They want more money. I am a London Park Royal. And, we want 170, we want 135, we want 105. It's like bazaar. They are not a decent company. Be careful and don't deal with them.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We’re genuinely so sorry to read your review and to hear about the experience you’ve had with us. Please accept our sincerest apologies for the frustration and disappointment caused, particularly if you have been left waiting for your report and have then received conflicting information regarding additional costs.
We completely understand how upsetting and confusing this must have been, and we absolutely want the opportunity to look into this properly for you.
Unfortunately, there are no order details linked to your review, so we’re currently unable to locate your case and investigate what has happened.
Could you please email us at info@propcert.co.uk with your order number, property address and any relevant details regarding the additional charges you were asked to pay? Once we have these, we can locate your order and personally look into this with the relevant team.
We’re genuinely very sorry that you’ve been left feeling this way about our service. We really do want to understand what has happened and see what we can do to rectify this for you.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Poor work
I used the company 5 years ago and again recently for EICRs. They tried to charge me £100s to repair work done for the first EICR. It took many frustrating emails for them to acknowledge the issue but eventually agreed the work done in 2021 was unsafe. It was completed free of charge. My advice is to watch what they do very closely.
27. juli 2026
Besvarelse fra Propcert
Hello Owen,
I’m so sorry to read this and to hear about the frustration and inconvenience you experienced, particularly having used our services previously and then having to spend so much time emailing us to get the matter addressed.
Please accept our sincerest apologies for the upset and inconvenience this caused you. We completely appreciate how concerning it must have been to have questions raised around work that had previously been carried out, and I’m very sorry that it took so many frustrating emails before the matter was acknowledged and resolved.
I’ve passed your comments directly to our electrical team so they can look into this further and review what happened. We genuinely value your feedback and want to make sure the concerns you’ve raised are properly understood and addressed internally.
I’m really sorry again for the experience you’ve had and for the time and effort you’ve had to put into getting this resolved. Thank you for bringing it to our attention and for giving us the opportunity to look into it.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Electrical engineer took nearly two…
Electrical engineer took nearly two weeks to get in contact and then failed to turn up to the booked appointment, so had to wait a further week. Had to chase multiple times, both for the engineer to visit, and also for the engineer to share the report.
15. juli 2026
Besvarelse fra Propcert
I’m genuinely so sorry to read this and to hear about the delays and repeated chasing you experienced. Please accept our sincerest apologies for the frustration and inconvenience caused.
Waiting nearly two weeks just to be contacted by the electrical engineer, followed by a missed appointment and then a further week’s delay, is absolutely not the level of service we aim to provide. I completely appreciate how frustrating it must have been to then have to chase again for both the appointment and the report.
I’ve emailed you directly so that we can look into this properly for you, investigate what happened with the engineer and understand why there were so many delays.
We’re genuinely very sorry that we let you down on this occasion, and we really appreciate you bringing this to our attention. We’d very much like the opportunity to investigate this and do what we can to rectify your experience.
Kind regards,
Hayley
Customer Service Manager
Im extremely disappointed that i…
Im extremely disappointed that i requested an eicr and that when it failed i couldn't do the remedial works myself i had to use their electrician. If i was told this in advance i wouldn't have used them. Its a sneaky backdoor way of generating more income
22. juli 2026
Besvarelse fra Propcert
Hello Barry,
I’m genuinely so sorry to read your review and to hear how disappointed and frustrated you’ve been with your experience. Please accept my sincerest apologies that you were left feeling that you weren’t given the information you needed when booking your EICR.
We certainly don’t want any customer to feel that anything has been hidden from them or that they have been put in a position they weren’t expecting.
I’ve emailed you directly so that I can personally look into this for you, understand exactly what information you were provided with when you booked, and investigate what has happened with your EICR and the remedial works.
I’m genuinely very sorry for the frustration and disappointment this has caused. We really do value your feedback and would appreciate the opportunity to look into this properly and see what we can do to rectify your experience.
Kind regards,
Hayley
Customer Service Manager
Absolutely useless EPC service
Absolutely useless EPC service. The assessor completely missed key points and uploaded the certificate with, for example, an incorrect statement that there was no smart meter installed. The assessor has now gone walkabout and won't update the certificate.
Would never use them again.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
I’m so sorry to read this and to hear that you’ve been left feeling so disappointed with the service you received. Please accept my sincerest apologies, particularly for the inaccuracies you’ve identified on your EPC and the frustration caused by being unable to get the certificate corrected.
We absolutely want to look into this properly for you. Unfortunately, there aren’t any order details included with your review, so at the moment we’re unable to locate your booking or identify the assessment in question.
Could you please email us at info@propcert.co.uk with your full name, property address and/or order details? This will allow us to locate your booking, investigate what has happened and see what we can do to get this resolved for you as quickly as possible.
I’m genuinely very sorry that you’ve had this experience. This is certainly not the standard of service we aim to provide, and we’d really appreciate the opportunity to look into this properly and put things right.
Kind regards,
Hayley
Customer Service Manager
All appliances checked professionally
All appliances checked professionally. That was very good for us to hand over to our tenant before they move in.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that all of your appliances were checked professionally and that the service was helpful for you ahead of handing the property over to your tenant.
We really appreciate you taking the time to share your experience with us, and we’re so pleased we could make the process a little easier for you!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
I was advised the EICR report would…
I was advised the EICR report would take 3-5 working days. It took 2 chasing emails and a full month for the report to come through.
22. juli 2026
Besvarelse fra Propcert
Dear Mark,
Firstly, I would like to sincerely apologise for the experience you have had with us. I completely understand how disappointing and frustrating it must have been to be advised that your EICR report would be available within 3–5 working days, only for it to take a full month and require multiple chasing emails before you received it.
This is certainly not the level of service we strive to provide, and I am truly sorry that we let you down on this occasion.
I have passed your feedback directly to our Electrical Team so they can investigate exactly what caused these delays and ensure that any issues identified are addressed to help prevent this from happening again.
I have also emailed you directly to discuss this further, as I would really appreciate the opportunity to speak with you personally and do everything I can to resolve your concerns.
Once again, please accept my sincerest apologies for the inconvenience and frustration this has caused. Thank you for taking the time to leave your feedback, as it allows us to improve the service we provide to all of our customers.
Kind regards,
Hayley
Customer Service Manager
Take your money quick but snail speed at everything else
Booked with them a specific date and time ans then engineer tried to change it. They did get me a last minute engineer so that’s the 1* who came late on a Friday night. This was 16 days ago, they know it’s urgent. I am emailing and calling and getting nowhere, false promises, wasted time and liars.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Dear Natalie,
Thank you for taking the time to leave your feedback, and I am truly sorry to hear about the experience you have had with us.
I completely understand your frustration, especially given the urgency of the matter and the length of time you have been waiting for a resolution. This is certainly not the level of service we aim to provide, and I sincerely apologise for the inconvenience, delays, and the communication issues you have experienced.
I have managed to locate your order and have personally emailed you directly so that I can look into this further and ensure this is picked up and progressed for you as quickly as possible. I will be reviewing what has happened internally and will make sure we work towards resolving this for you.
Thank you again for bringing this to our attention, and I am sorry that your experience has not reflected the standard of service we strive to deliver.
Kind regards,
Hayley
Customer Service Manager
Three professional services provided
I requested three services:
- Gas Safety Certificate
- EPC
Electricity safety (5 years) safety
All were completed professionally and in a timely manner for all my legal requirements.
I would highly recommend their services to anyone seeking professional services.
Thank you
29. juni 2026
Besvarelse fra Propcert
Thank you so much for taking the time to leave us such a fantastic 5-star review. We really appreciate your kind words and are delighted to hear that your experience with PropCert was so positive.
It’s great to know that we were able to assist you with your Gas Safety Certificate, EPC, and Electrical Installation Condition Report, and that all services were completed professionally and within the required timescales. We understand how important it is to ensure all legal requirements are met, and we’re pleased we could make the process as smooth and straightforward as possible.
Thank you again for your recommendation and for choosing PropCert. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
I had EPC done through open rent
I had EPC done through open rent . Everything done on time and EPC issued within couple days.
Easy communication and prompt response on time.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are delighted to hear that your experience with PropCert, through OpenRent, was smooth and straightforward.
It’s great to hear that everything was completed on time, communication was easy, and that your EPC was issued promptly. We always aim to provide an efficient and hassle-free service, so it’s wonderful to know we achieved this for you.
Thank you again for your recommendation. If there is ever anything else we can assist you with in the future, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Helpful
I contacted Nationwide EPC's chat line to chase up organising an appointment for an EPC
My contact- Tracey- was very helpful, phoned the assessor during our chat and arranged a suitable time.
All much appreciated 👏
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you for taking the time to leave us a review!
We're delighted to hear that Tracey was able to assist you and help arrange a suitable appointment while you were on the chat. We'll be sure to pass your kind comments on to her – I'm sure she'll really appreciate the recognition.
Thank you again for choosing Nationwide EPC. We truly appreciate your feedback and look forward to assisting you again in the future.
Hayley
Customer Service Manager
Besvarelse fra Propcert
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found our team responsive and that your assessor was polite and professional throughout the inspection. Providing excellent customer service is something we take great pride in, so it's wonderful to know we met your expectations.
We really appreciate your feedback and thank you for choosing Nationwide EPC.
Hayley
Customer Service Manager
There was a bit of a delay with the…
There was a bit of a delay with the first surveyor who wouldn't book me in for ages however he passed me on to a second surveyor in the company who was very quick and efficient. Thank you.
7. juli 2026
Besvarelse fra Propcert
Thank you for taking the time to leave us a review.
We're pleased to hear that your appointment was completed quickly and efficiently once it was passed to another surveyor. However, we're sorry for the delay you experienced with the initial booking. We understand how frustrating that must have been and appreciate your patience while we got things back on track.
Your feedback is valuable and helps us improve the service we provide. Thank you again for choosing Nationwide EPC, and we hope to assist you again in the future.
Hayley
Customer Service Manager
Availability an issue but once on site…
Availability an issue but once on site carried out the work as I would expect
7. juli 2026
Besvarelse fra Propcert
Thank you for taking the time to leave us a review.
We're sorry to hear that availability was an issue when arranging your appointment. We understand how important it is to have your service completed at a convenient time, and we appreciate your patience while this was arranged.
We're pleased to hear that once the assessor attended, the work was completed to the standard you expected. We’ll continue working to improve availability and ensure we provide the best possible experience from start to finish.
Thank you again for choosing us, and we appreciate your feedback.
Hayley
Customer Service Manager
Booking process and service
We received a very good service and will use it again next year.
8. juli 2026
Besvarelse fra Propcert
Thank you so much for taking the time to leave us your lovely review.
We are really pleased to hear that you received a great service and that you would choose to use PropCert again in the future. It is always fantastic to hear that our customers have had a positive experience and that we have been able to make the process as smooth as possible.
We look forward to assisting you again next year and appreciate your continued support.
Kind regards,
Hayley
Customer Service Manager
i had a epc carried out in December…
i had a epc carried out in December 2023 at which time i received a B rating. I lost the original certificate but was told it was a D ????. This is incorrect. I was also told that i had another epc done in 2024. THIS TOTAL NONSENSE. SOME ONE HAS MIS MANAGED MY RECORD AND I WOULD LIKE IT CORRECTED PLEASE
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
We are so sorry to read your review and sincerely apologise for the frustration and confusion this has caused.
This certainly isn't the level of service we aim to provide, and we're very sorry that your records appear to be inconsistent. Unfortunately, we're unable to locate your order from the information provided in your review, so we're unable to investigate exactly what has happened.
Please could you email info@propcert.co.uk with your order details and the full property address? One of our Customer Service Advisors will investigate this as a priority, review all of the records relating to your property, and work with you to get this resolved as quickly as possible.
We completely understand how concerning it must be to be told your EPC details don't match your previous certificate, and we sincerely apologise for the inconvenience and upset this has caused. We genuinely appreciate you bringing this to our attention and hope you'll give us the opportunity to put things right.
Kind regards,
Hayley Seymour
Customer Service Manager
GREAT SERVICE
GREAT SERVICE, PROFESSIONAL CARE ,HIGHLY RECOMMENDED +++ WOULD RECOMMEND TO EVERYONE++++WOULD USE AGAIN YOUR SERVICEIN FUTURE WHEN I NEED IT
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Propcert
Thank you so much for taking the time to leave us such a fantastic review.
We are absolutely delighted to hear that you received a great service and found our team professional and helpful throughout the process. Your kind words and recommendation mean a lot to us, and we really appreciate you taking the time to share your experience.
We would be more than happy to assist you again in the future whenever you need our services.
Thank you again for choosing PropCert!
Kind regards,
Hayley
Customer Service Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.