Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... Se mere
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Se mere
Virksomheden har svaret
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Storbritannien
- 01615156449
4,8
Fremragende
244 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and caring staff dealt with in…
Friendly and caring staff dealt with in a good time.
6. juni 2026
Excellent after sales service
I had an issue with some of my professional granite pans after 6 years of use. I contacted Pro Cook explained the situation backed up with photographic evidence and to be fair after a discussion the pans were replaced with no quibbling. I could not have asked for more. Absolutely 1st class service.
22. maj 2026
Brilliant next day delivery !
25. maj 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra ProCook - Arndale
We're happy to hear you enjoyed our service and learned about promotions!
What a wonderful shop I could’ve stayed…
What a wonderful shop I could’ve stayed in there all day the service from the shop assistant was absolutely wonderful very supportive very helpful and amazing experience with absolutely fantastic products I will definitely be shopping in there again
29. maj 2026
Besvarelse fra ProCook - Arndale
We're so happy you enjoyed your shopping experience and found our products fantastic! It's wonderful to hear our assistant was supportive and helpful. We look forward to your next visit!
Friendly helpful staff and good range…
Friendly helpful staff and good range of products
23. maj 2026
Besvarelse fra ProCook - Arndale
We're so glad you enjoyed our products and found our staff helpful!
Besvarelse fra ProCook - Arndale
We're so glad you enjoyed our products and helpful staff!
Great to have a store like this in Manchester city centre.
Great to have a store like this in Manchester city. The range is very good and for most home cooks more than adequate, but, I do look for even more professional style equipment. Maybe the odd extra large size of what is on offer would be even more helpful. I don't want to complain, the store really is an advantage for the city with a great range of quality products at reasonable prices.
23. maj 2026
Besvarelse fra ProCook - Arndale
We're so glad you appreciate having our store in Manchester and find our range to be of good quality and value. We value your feedback regarding more professional and larger-sized equipment and will certainly consider this for future inventory. Thank you for your kind words!
Besvarelse fra ProCook - Arndale
We're glad our team was helpful and friendly.
The staff went above and beyond to…
The staff went above and beyond to properly advice and demonstrate the product.
22. maj 2026
Besvarelse fra ProCook - Arndale
We're so pleased our staff went above and beyond to advise and demonstrate the product for you.
Besvarelse fra ProCook - Arndale
We appreciate your positive feedback on the swift delivery and lovely quality. We are so happy you are pleased!
Helpful staff
I was assisted by a very helpful member of staff who was able to confidently provide information on the differences two between two pans in various ranges.
15. maj 2026
Besvarelse fra ProCook - Arndale
We're so glad to hear our staff provided confident and helpful information. Thank you for your wonderful feedback!
Besvarelse fra ProCook - Arndale
We appreciate you sharing that our staff was helpful and that we offer good quality at a fair price!
Helpful staff and quality products
Helpful staff who answer questions. Great products. Brilliant that I can now browse a store as well as the online shop.
19. maj 2026
Besvarelse fra ProCook - Arndale
We appreciate your positive feedback! We're so glad our staff were helpful and that you enjoy browsing our store and online shop.
They have amazing options for cookware…
They have amazing options for cookware and electronics!
9. maj 2026
Besvarelse fra ProCook - Arndale
We are so glad you enjoyed our selection of cookware and electronics! Thank you for your kind words.
Helpful sales assistant
The lady who attended to me was very helpful with advice on the size of teapot which was best for my needs, and also informed me of the guarantee if I entered my email address.
16. maj 2026
Besvarelse fra ProCook - Arndale
We're so glad to hear our team provided helpful advice and informed you about our guarantee. Thank you for sharing your positive experience with us!
Arndale store
I recently visited the arndale store and was incredibly impressed by the customer service! Cam was extremely helpful in answering all of my questions and well educated on the different appliances and which would fit my need best. The store itself was very tidy and organised making my visit exceptional, I will definitely be coming back!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Arndale
We're so pleased to hear you had such a positive experience at our Arndale store! We appreciate your kind words about our team's helpfulness and knowledge. It's great to know you found the store tidy and organized. We look forward to your next visit!
Besvarelse fra ProCook - Arndale
Thank you for your kind words!
The gentleman was very helpful and we…
The gentleman was very helpful and we got what we wanted very easily
9. maj 2026
Besvarelse fra ProCook - Arndale
We're so glad our team helped you find exactly what you needed with ease. Thank you!
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