Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I rate organisations by how well they respond to and deal with problems. Private Upgrades were fantastic. A number of issues arose and they dealt with them all swiftly and professionally. Will def... Se mere
Virksomheden har svaret
We knew the specific hotel Schloss Roxburgh we wanted and thought it was worth a try booking through Private Upgrades. Wanted two rooms so first negative had to book both individually. We only recei... Se mere
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The location, facilities, kindness and meticulous consideration were all perfect. I was moved by the way he tried his best to meet the customer's needs. It was a trip for healing and it was an excelle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Kontaktoplysninger
Schweiz
- www.privateupgrades.com
4,7
Fremragende
163 anmeldelser
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Experience was smooth…we were treated…
Experience was smooth…we were treated like vip’s we also managed to have the room early.
Although the room is not next to each other but it doesn’t worry us.we’re on the same floor anyway.
Private upgrades thank you….hoping for another booking through your’s again….
23. februar 2025
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
It is wonderful to hear that your hotel experience was smooth, Maddie! Knowing that you felt like VIPs and even got early access to your room makes us truly happy. Thank you so much for your kind words and trust. Nothing excites us more than the thought of helping you plan your next unforgettable hotel stay. We look forward to making that happen soon!
We stayed for a short break at the…Intercontinental Bali
We stayed for a short break at the Intercontinental in Bali. The hotel was superb and the staff efficient, friendly and professional. The gardens are a delight and the setting beautiful. I thoroughly recommend it.
However this was our first booking through Private Upgrades and we felt there was some reluctance to give us potential benefits from the hotel staff. This may have been misunderstanding on their part but it was a bit of a challenge for us particularly getting late check out. In addition they failed to deduct the $100 from our final bill which they rectified when I noticed the following day and emailed them.
I will certainly use Private Upgrades again but hope next time it is a little easier!
7. februar 2025
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Besvarelse fra PRIVATEUPGRADES
Thank you Mike for sharing your experience at the InterContinental Bali and your first booking with us. We’re delighted to hear that you enjoyed your stay. Regarding the benefits, we regret any confusion you experienced. We can confirm that you were upgraded to a Premium Room and additionally received Singaraja Club Access. We are currently in contact with the hotel to understand how the credit was initially missed from your final bill. However, we are glad this was promptly rectified after you mentioned that. Your feedback is essential, and we will continue working closely with our hotel partners to ensure a smooth and seamless experience for our members. We truly appreciate your trust in PrivateUpgrades and look forward to assisting you with your next stay.
Serious and reliable company
2. februar 2025
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Besvarelse fra PRIVATEUPGRADES
Thank you, Achille, for your kind words! We truly appreciate your positive feedback. Your recognition of our seriousness and reliability is valuable, as it helps demonstrate to others that our offerings are both genuine and trustworthy. Your trust means a lot to us, and we look forward to serving you again soon.
Costa Rica memories
This is an amazing property in a beautiful setting . The pool areas are excellent as are all the restaurants. There is wildlife all around you - watching the little Capuchin monkeys as you have a sunset cocktail is quite a memory .
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for sharing your experience! We’re delighted you had a memorable stay in Costa Rica and enjoyed the hotel. Your kind words mean a lot, and we will surely pass along your feedback to the hotel. If you have a moment, the hotel team would be grateful if you could share your review on the hotel’s Tripadvisor page, as it helps other travelers discover this fantastic destination. We look forward to assisting you with your next hotel adventure and creating more unforgettable experiences.
Private Upgrades delivers to promise
I wanted to try Private Upgrades locally at the Fullerton Hotel in Sydney as I want to use them for future overseas trips but I was skeptical that they could deliver the benefits that they claimed. I am delighted to be so wrong! For a very last minute booking, I was able to access the hotel lounge, an extreme upgrade in room class, buffet breakfast, USD100 and late checkout. This company exceeded my expectations and I will always use them from now on. Shout out to their friendly Travel Designer Juris who promptly replied to my emails. You guys exceeded my expectations! Thank you!
18. januar 2025
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for trusting PrivateUpgrades—it truly means the world to us! We’re delighted to have exceeded your expectations and earned your confidence for future trips. Your support inspires us to continue delivering exceptional service - thank you!
Wonderful hotel yet with room for improvement with the personnel
I liked the room and the premises (excellent pool, wide variety of restaurants and great gym) but I disliked the chaotic New Year’s Eve party as we paid some EUR 600 for a dinner for two where they skipped the lobster dish and we had to request it several times to a negligent waitress who finally brought a scallops dish we had eaten before and said that was lobster. The personnel is nice and keen to serve but many of them are not fluent either in English or French and that led us also to an issue with the driver who took us to and picked us up in the Medina, as we were told the cost was 150 Dirhams per trip and they ended up charging us 1,000 Dirhams, equivalent to EUR 100 for two 10-minutes drive, cost that we found outrageous. Also, when my wife and I were at the pool, we ordered some beers, and it took them some half an hour to bring those to us and were not cold.
31. december 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
We sincerely apologize, Jose, that your New Year’s celebration in Morocco fell short of expectations. Your feedback regarding the dinner, service delays, and miscommunication about transportation costs has been noted and shared with the hotel management to ensure improvements. As a valued member and familiar with the high standards we expect our partner hotels to deliver, it is unfortunate that this hotel could not achieve a flawless experience during these peak season days.
A great booking experience
My first time using Private upgrades and it was perfect for booking our hotel in Bermuda. All the upgrades promised with our deal- room, free breakfast, resort credit and late check out were honoured by the hotel. I will not hesitate to use this company again.
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you, Richard, for your trust and wonderful feedback! We’re thrilled to hear everything went perfectly and that you enjoyed your VIP member benefits to the fullest. We can’t wait to be part of your future hotel stays and create memorable experiences again.
Fabulous service I booked a stay at…
Fabulous service I booked a stay at Raffles in Doha so many advantages, 3rd day free, resort credit and upgrades. I loved the service so much I've booked 2 more stays .
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you so much, Naseema! We're thrilled to hear that you enjoyed your stay at Raffles Doha and that the Member Benefits made your experience even more special. It's wonderful to see that you've already booked more trips. Nothing makes us happier than knowing that our service adds value to your travels. We wish you many more unforgettable hotel stays!
Our first visit to the Ritz jLondon
We had a wonderful time at the Ritz London from meeting the doorman to leaving.The staff was friendly and helpful and couldn't help you enough.
The bedroom was emaculate and beautiful,warm and welcoming.
Breakfast was lovely so was the staff,the breakfast room was unreal it takes you back in time.
We had 3 nights there and hope to return in the future.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for sharing your wonderful experience at The Ritz London! We're thrilled to hear you enjoyed every aspect of your stay. Your kind words about the friendly and helpful staff and the immaculate and inviting rooms genuinely reflect the level of excellence The Ritz London is known for. We will surely pass your lovely feedback to the hotel's team, who will appreciate it. We're delighted we could assist with your booking, and we hope to help you plan your next hotel stay!
Old world hotel,
Private upgrades got the best deal for us in Frankfurt. Steinberger is an Old world hotel. You can feel the history in the walls. We got an upgrade and it was one of the refurbished rooms. It is a luxury hotel, and has all the bells and whistles that should go with it. Great location. For dining I think there are better options. Breakfast was good quality.
8. december 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
We are grateful for your fantastic feedback about the hotel and our service. It brings us great joy to know you had a wonderful stay and enjoyed the VIP perks. We already look forward to upgrading your next hotel stay. Thank you for your trust in us!
Fabulous company
Fabulous company - first time using them for a stunning Parisian 5 star hotel (last minute trip) and the additional benefits included are the same as those offered with Virtuoso. Furthermore the room rate dropped the day before I was due to check in and I was able to cancel my original booking and rebook at the lower rate with complete ease. I intend to use this company for all my hotel only bookings going forwards.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for your wonderful review, Helen. We’re delighted to be your go-to for hotel bookings and promise to handle each one with care, ensuring every stay becomes a memorable experience. We look forward to assisting you again soon!
What a wonderful experience booking…
What a wonderful experience booking though this company. Highly recommend, everything was smooth and provided a fantastic experience.
Upgraded, champagne on arrival. Stayed at The Tasman Hobart!
Would book again though this company!!
28. november 2024
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Besvarelse fra PRIVATEUPGRADES
Thank you for your gracious recommendation, Mrs. Taylor! We’re delighted you experienced the distinctive difference that PrivateUpgrades offers and enjoyed the VIP treatment. Rest assured, we’ll also have the champagne perfectly chilled for your next hotel adventure.
The George
Lovely hotel, great staff and a brilliant location.
29. november 2024
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Besvarelse fra PRIVATEUPGRADES
Thank you for your gracious review! We're thrilled to know you enjoyed your time in Edinburgh and that we could help make your stay unforgettable. We eagerly await the opportunity to assist you again with your next hotel experience!
Fantastic place to stay
If anyone wants, luxury, Fairmont Doha is a place to stay. The hotel and its staff were fabulous. They made our stay a wonderful experience. The decor is amazing and so tranquil. We would recommend this to anyone thinking of going to Doha. Doha itself is a great place to visit.
26. november 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for sharing your experience, Iffat! We’re thrilled to hear you enjoyed your VIP stay at Fairmont Doha and that the city left such a positive impression. We would be delighted to serve you again.
Thanks to the great team @PrivateUpgrades
We recently booked a week-long stay at the Fairmont Windsor through Private Upgrades, as we needed a proper break after a challenging few months with health issues. The team at Private Upgrades, especially Sandy, was outstanding – not only did we get a brilliant rate, but the service we received was exceptional and well beyond our expectations. Their support truly made our holiday special. We’ve already recommended Private Upgrades to friends and family, and once I’m back on my feet and planning our next trip, they’ll be our first choice. Many thanks to Sandy and the entire team
1. september 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you so much for sharing your wonderful experience, Brendan! We're thrilled that Sandy provided exceptional service and made your stay truly special. It's always our goal to go above and beyond for our members, especially during challenging times. We’re delighted that we could contribute to a relaxing and enjoyable stay for you. Your kind recommendation to friends and family means the world to us, and we can’t wait to assist you with your next trip when you’re ready to travel again. Wishing you a continued recovery and many more fantastic hotel experiences ahead!
Great Hotel in perfect location
Great Hotel in perfect location.
Stayed 4 nights at the beautiful Cadogan and can’t fault it. Super friendly and helpful staff, great rooms, beautiful bathrooms and an extremely delicious breakfast. Loved it.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for your wonderful feedback and for choosing our service again, Mr. Schöne! We are thrilled you had such a great stay at the beautiful Belmond Cadogan and that everything exceeded your expectations. We look forward to hearing from you soon for another unforgettable stay!
Booked for the first time this week…
Booked for the first time this week using Private Upgrades. Great service and will use again. Emailed back promptly any time id any queries. Made any reservations I required and booking included afternoon tea as a perk with a Private Upgrades and no extra charge. Got a great deal booking the hotel also.
6. november 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
We're thrilled you loved the extra touch we bring to your hotel stay, Mr. Gallagher! Thank you for choosing us, and we can't wait to keep making your hotel experiences even better.
Real pleasure
Fantastic hotel, fantastic stuff perfectly organised from the absolut best agency Private Upgrade . Working since years with them, they all the times satisfying and iam so happy that I found them . Thanks for being my Travel Designers.
26. oktober 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for your kind words, Mr. Olivari! We're thrilled that you had such a great stay and are grateful to have you as part of our community. We can't wait to make your next hotel experience even more special!
Super experience booking through…
Super experience booking through Private Upgrades.
We Stayed at the Grand Hotel York, they were fully booked so we were not upgraded but the food and beverage $100 on the room and our late checkout which would otherwise have cost £50 were very welcome indeed.
We’ve already booked our next trip and can’t wait.
26. oktober 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
Thank you for the fantastic review! We're so happy you enjoyed your stay and the VIP benefits. It's an absolute pleasure to be part of your hotel adventures, and we can't wait to make your next hotel stay even more special!
Book something at a price next minute…
Book something at a price next minute they send you confirmation and the price has doubled, they claim that the rate I booked was just an average price. When I reached out to them they tried to justify the third night was £0 but they had added the price of the third night to nights one and two. Absolute scammers !!!
Following this review I have received threats of court action. I stick by what I have said in the previous review and I will be taking legal action against your false advertising.
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra PRIVATEUPGRADES
We highly appreciate and value feedback from our members. It is important to us to uphold clarity and our values, which is why we are taking a clear stance on these allegations. Referring to the two reviews left by "Mary King" and "Miss Neil" - both of which come from the same individual and relate to the same incident: A 3-night stay was booked with us at the Raffles Paris under a “3rd Night Free Promotion Rate” showing the discounted average rate per night. Our website and the email confirmation provided a detailed breakdown, clearly indicating the first 2 nights with the regular rate of the hotel and the third night at 0 Euro. However, an additional discount was requested beyond the already-applied 33% - expecting another night’s charge to be deducted. Our team went above and beyond, explaining the pricing through emails and screenshots and highlighting that this was already an exclusive rate, not available directly through the hotel and that no further discount could be applied. The possibility of free cancellation was mentioned and subsequently taken. Labeling us as “absolute scammers” is an unfounded accusation. Our travel designers are dedicated to creating exceptional, high-value hotel experiences for our members, and claims of fraud are entirely baseless, as there was no financial harm caused in this instance. However, the act of submitting two separate reviews under different aliases demonstrates an intentional effort to mislead and unjustly tarnish our reputation.
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