Practical Car and Van Rental Ltd Anmeldelser 

Car broke down just before Christmas and had to travel on Christmas Day me my wife and 2 kids to spend Christmas Day at my sisters so had to hire a car and some places even for a small economy car they would need a £840 deposit and £60/£80 a day then I can across practical car hire £200 deposit and £30 a day and it was so easy I could send images of everything I needed so when I picked the car up all I had to do was sign a couple bits of paper and pay and I was on my way stress free next time I need to hire a van or car practical will be the first place I go

Stamford Hill branch - straightforward process, great vehicle.

I am incredibly disappointed with the service I have received from Practical Car & Van Hire so I wanted to share with you my experience with your Gloucester franchise. I booked a Luton Van for my house move on 21st December well in advance, but my booking was cancelled without any notification or explanation until I called to follow up. I was shocked to learn that my reservation was dismissed simply because the company received another booking for the same day as mine.

To make matters worse, I was offered a smaller van as a replacement—completely unsuitable for my needs—and, although an attempt was promised to locate another suitable van, I have heard nothing further. This lack of communication and professionalism is unacceptable, especially when such bookings are time-sensitive and integral to the logistics of a move.

I relied on Practical to honor their commitments, but instead, I have been left scrambling to make alternative arrangements just days before my move. This experience has caused undue stress and inconvenience, and I would strongly caution others against trusting this company with any important booking.

Really disappointed with these guys. Had a van booking to drive up to north Somerset this weekend when the red warning was issued and instructions given by the government not to drive due to risk to life. Tried to have a conversation with the people at Practical Car and Van hire. They just totally dismissed the warning, said they had no duty of care to customers and that they'd already sent out a load of vans to people without issue. Willing to put customers in danger and surely risk insurance implications if anything were to happen. Charged me over £50 to cancel!! Do not use. Awful customer care.

Sarah at the Chippenham branch was so lovely to deal with and also had great local knowledge. Paperwork can be so laborious but it was very straightforward and within 10 minutes I was on the road in a beautifully clean little Fiat. Excellent service and will definitely be back!

The team at Thetford were really friendly, accommodating and only too willing to assist me and allowed me to bring the van back early to assist me with being able to return to work today. The van was just great for the job I needed to do. A+

New Milton branch - nice enough people to deal with but they simply will not return my deposit. I have telephoned them several times and each time they promised to do it straightaway and then nothing happens. I've since seen another review on here about exactly the same thing at the same branch - it's obviously a pattern. They seem to be hoping that customers don't check if their deposit has been returned and I expect many don't, trusting Practical to automatically return deposits - they do not. I have never had this issue with any other car hire company. At the time of writing this, my deposit has still not been returned, and it's one month since I returned the car.

I found the Perth branch very friendly and provided practical and good guidance. Excellent value and great service.

Gloucester branch offer very good value for money. Price gone down to £60 for 24hrs. Clean, large and modern merc vito that did 50mpg overall. Very friendly and helpfull staff, nothing is a problem for them. Excellent firm. I strongly recommend that you use them. MOVE HOUSE for £80 !

Very happy with the friendly service and ease of use from the first call to Carol at the Hartlepool Branch to returning the Ford Custom Van.
I used the van for business and cannot fault the vehicle which was exactly as requested, very clean and almost brand new.
Will use Practical again when we next need to hire a van.

Friendly staff at Halesowen, nice tidy van and good price.
Just be aware of the insurance excess on top of the deposit.

Redditch Branch- Great Service

Fantastic service, could not have been more helpful, van was clean and reliable

Thank you

I recently rented a van from Practical Van Hire in Nottingham, and I couldn't be happier with the service. From the very start, Kash provided excellent customer service. He was incredibly helpful, friendly, and professional throughout the booking process, making it straightforward and effortless.
On the day of the rental, the van was clean and tidy, ready for our move into a new property. Kash went above and beyond to accommodate our specific requirements, which made the whole experience seamless.
I highly recommend Practical Van Hire for anyone in need of a rental van. Thank you, Kash, for your outstanding service, your help saved the day for us.

Excellent service and top notch service. Would highly recommend

It was very helpful when I found myself in a difficult position without transport. The staff were friendly and helpful. The hiring process was easy and completed in a short time. Wakefield branch.

Brilliant service by Farooq at Practical WAKEFIELD. A very friendly team - The prices were better than anywhere else and the streamlined service meant everything was arranged prior to my arrival. This included all of the ID verification checks etc. My £200 holding deposit was returned promptly as well. Farooq surveyed the vehicle with me prior to my departure to ensure that all prior damage was full recorded. Top service and I will definitely use them again.

This review concerns the New Milton office.

I hired a van from Practical New Milton in early September, and paid a deposit of £250. The van was returned within the allowed mileage and without any issues, the same day, but a month later, and no sign of my deposit. So I phoned the New Milton office and spoke to Zara, who checked my paperwork, and said yes I should have received it by now, and that I was literally on the top of her list of people to ring!!! What are the chances of that!!!??

But why don’t I believe her story? Because precisely the same thing happened last time I hired from them in Jul 2022 – no sign of my deposit until I chased it up.

Nice people to deal with. But if you don't chase up your deposit, you're just paying £350 a day to hire a van!

All staff incredibly helpful and friendly. They gave me a lift back to the train station after I dropped the car off. ( They said they could also pick me up from the station if they were free)
I hired a People Carrier at short notice which was very easy to drive and very reasonable price. All their vehicles are ULEZ compliant. Re-hired again with the same excellent experience.
They operate from a Porta Cabin which is clean and tidy ( including the toilet )

Hired a van at end of August 2024. Have just received a penalty notice of £90 from Ultra Low Emission Zone (ULEZ) people. I rang the Haverhill branch and they told me, very bluntly, it's my problem.
So, Practical have hired out a vehicle that does not conform to all UK road requirements. When I challenged that their terms and conditions on this issue draw no mention whatsoever to ULEZ, they got very angry, started shouting down the phone, told me they have another customer to deal with and hung up! I shall send the t's and c's to ULEZ as evidence.
Also, the vehicle they gave me was smaller than the type I had ordered, according to their own specs on their website. They accepted that complaint as an error and partially refunded me. I did not review that problem previously as the refund resolved it but this ULEZ issue compels me to advise both problems now to other customers. Be very wary if you must use them!

This was a short notice hire from the Wakefield branch. They were extremely helpful and made this very easy for us at a difficult time.