Practical Car and Van Rental Ltd Anmeldelser 

Rachel & Bailey were fantastic! They both couldn’t have been more helpful and made our moving house that little less stressful.

The team at the Washington Branch, Cath and John, were nothing short of amazing. Provided me with exactly what I wanted quickly and efficiently, and the condition of the car was great. Will definetly come back in the future.

Cath at the Washington branch provided impeccable service - from her knowledge, timeliness and good humour. Would 100% hire from here again and would recommend.

The team at Cramlington Practical are genuine, friendly and did their very best to accommodate us. My daughter and I have hired cars from them many times now and we have never been disappointed with the quality of the vehicle, the service and the cost feels right also. I trust Ronnie, who is personable, light hearted and professional- he is able to establish an easy rapport. I always feel he wants us to be safe and ok with the vehicles. I have never had any issues with anything and Practical Cramlington are my go to company for hiring cars.

I would like to personally thank Rachel for going above and beyond. Ensuring there was a vehicle there for me to collect when I had booked last minute due to having car troubles and due to take my children away the process was straight forward and I was made to feel comfortable whilst completing the booking and collecting vehicle it was straight forward. Very postive atmosphere in the office and cars are maintained to a high standard. Also thank you to Bailey for his amazing customer service skills making sure the vehicle was clean to a high standard even though it was ready to go on my arrival and very thorough when checking the vehicle etc both smiley and approachable which instantly makes you feel at ease all round positive experience and would highly recommend, I definitely will continue using for future hires also like to add how smoothly they run things at practical thanks again

Great team at the Stockton branch, fast service, excellent transparency and polite staff. I took a 9 seater for a family trip and everyone was completely satisfied. Definitely recommend.

AESC UK Plant 2 Ltd and AESC UK Plant 1 Ltd have been using Practical Car and Van Rental Washington branch for both a number of long and short term rental of Cars and Vans. The service received is excellent and attentive.
Personally I would not use anyone else other than PCVR Washington branch for Car and Van rental going forward.

The complexity of long and short term Car rental requirement for Engineers coming over from Germany, Japan and China to help install Equipment into a Giga Factory was never a problem and PCVR Washington branch worked around the language barriers to deliver the end user a trouble free service.

Used the Cramlington branch to hire a Luton van. Everything was perfect from start to finish. The van was lovely and clean and Ronnie showed us around the van and how to use the tail lift. Will definitely use again thankyou.

We have rented 3 vehicles from the Stockton-on-Tees branch and have had a great experience. Any problems or issues have been dealt with promptly by Rachel who is always ready and willing to help. I wouldn't use any other car or van hire company.

We used Practical Car for the first time and we received first class service. Ronnie Dobson was excellent and sorted everything out for us very professionally . We would highly recommend Ronnie and Practical Car to anyone and we will definitely be back. Well done Ronnie, keep up the good work!

I use practical cramlington regularly and would always turn to Ronnie to get anything sorted I need. Always makes it easy and goes out of his way to make it work. Keep it up

Excellent service from John and Cathy at practical van Washington. Hassle free from start to finish. Excellent quality vans.

We booked a car last minute. The lady who arranged this for us was brilliant throughout. Very professional but also friendly and down to earth. From pick up to return all the staff we dealt with were brilliant.
Car was brilliantly economical and easy to drive.
Will certainly be using Practical Stockton again and would recommend to anyone. 5 star service from the lady we dealt with and the young guy who dealt with our drop off.

We have been working with the Washington Practical team now for many years and can honestly say they always go out of their way to ensure we receive the great service we do - they are always very supportive to our ever changing requirements & offer a great service with so much flexibility to allow our business to operate smoothly - happy to help staff & very reliable Well done Cath & John. - Thanks Marcus

The cramlington branch are amazing, customer service is second to none. Ronnie is very approachable and helpful. Would highly recommend

The staff was very helpful and extremely polite fantastic service I will most definitely be dealing with them again I would highly recommend the Stockton on tees branch to everyone. Thank you From Alan.

The Staff at Practical Car & Van Rental Washington are always friendly and helpful with my Car requests with a fast turnaround service

Easy company to deal with at the Stamford Hill branch, quick with no messing about. I have hired different cars on several occasions with no trouble at all.

Northampton branch
ABSOLUTE SCAM! DANGEROUS VEHICLES & BOGUS DAMAGE CLAIMS - AVOID AT ALL COSTS!
If you value your safety and your hard-earned money, read this review and then steer well clear of Practical Car and Van Rental Ltd. Our experience was nothing short of a calculated scam from start to finish.
We rented a van for £220 for four days, with a £300 deposit taken upfront. The moment we arrived at the Holiday Inn meeting point, I instantly felt like we'd walked onto a set for 'The Real Hustle' – the whole operation reeked of shoddiness.
The first van (SWB) was an immediate red flag. The dashboard lit up with 'ABS Failed' warnings, the brakes were utterly unreliable – either non-existent or locking up dangerously. Adding to the peril, the seatbelt was so twisted and unusable it would undoubtedly fail an MOT, requiring a full unbolting to even attempt a fix. It was a vehicle that should NEVER have been on the road.
To their credit, they did offer a 'free upgrade' (a term I use loosely) to a Long Wheel Base van, which, thankfully, operated without issue for the duration of our four-day rental. This, however, was the only remotely positive aspect of the entire experience.
Now, pay close attention, because this is where the true scam began upon return. This is where Practical Car and Van Rental Ltd's predatory practices truly shine. Let this be a dire warning to anyone who, like us, finds themselves with no other choice: document EVERYTHING.
I had an unsettling feeling about the swift 10-minute swap for the second van (compared to the initial 30-minute handover) – almost as if it was pre-prepared for a particular outcome. Because of this intuition, I meticulously photographed every single inch of that van, inside and out, before we drove off. Good thing I did. Upon return, they immediately tried to claim we had caused a "fresh scratch" on the inside lining of the door trim – a part virtually impossible to damage without dismantling the door skin itself!
To confirm my suspicions about this being a recurring scam, I even went as far as paying for a friend to rent a van from them for a day (another £300 deposit taken). Despite my friend meticulously documenting the van's condition with photos taken in the presence of their representative, they STILL attempted to claim damage on the exact same internal door panel upon return. This isn't coincidence; it's a deliberate, fraudulent business model.
This company is not just overpriced; it's a meticulously engineered rip-off. Their small print is deliberately deceptive, designed to extort hefty sums for pre-existing or fabricated damage. A significant incident in one of their poorly maintained vehicles, coupled with their predatory insurance clauses, could genuinely cost you your home or a substantial portion of your life savings.
DO NOT risk your safety or your finances with this establishment. AVOID AT ALL COSTS!

Edit:
I will not email your feedback as that will be a waste of time and effort. Looking at the rest of the reviews on here it's not the first time they have tried to scam people

Stoke on Trent -,Excellent service. Went above and beyond to accommodate us. Would definitely recommend.