Poundland Anmeldelser 

Half the shelves in the stores are empty. Usually more staff at any given time in stores then theres customers. Just stepped in to Haringey arena shopping store, so called mysterious shopper followed me all around the store, made to feel super uncomfortable. Surely you don’t need to make customers feel this way or at least have professionally trained people and not school girls who event be able to confront a real shoplifter. Its pathetic a, you are putting untrained staff in serious danger of being attacked by unwanted confrontation. And, b, your untrained security profiling is making genuine shoppers uncomfortable and agitated. SPEND some money and get trained mysterious shoppers and security staff.

The lady went into the storeroom and got me the item that I was in for, after being told it could be Saturday before it was out on the shelfs. She didn't have to do that but went out of her way to please a customer . Great service.👍 Thank you very much.

Poundland great bridge Tipton visited today 27th august 2025 as I walk in the store security on the door following me around the store as though I’m some criminal I won’t be visiting that store anymore they were very rude and very intimidating not a very nice experience overall and I have been going to that store since I was in my early 30s and I’m 46 this year

It had everything we needed

I was in a Poundland Store I was nearly ran into by a child on a scooter I asked the parent to stop the child scooting as Im elderly and disabled. He verbally threatened me and then threatened to hit me with the scooter. I asked for a Manager none came a shop assistant came out and said he couldn’t do anything.
The family came towards us and started threatening the store assistant he then said he would call securityi I said I would call the police, the security came as the family were leaving the store I took a photo of their backs. Nothing was done so I left I telephoned Poundland Head Office I was spoken to abruptly and rudely by two different members of staff they did not ask for my details just said it’s not our responsibility.
No wonder they are loosing money and closing down with this attitude their customers get threatened and they take no responsibility!!
They don’t even review these complaints that says it all! I am now going to send them an email .

id like to form a complaint against this shop as i went in with my mother anf my auntie and cousin and my mother was holding 2 rebulls which i can promise wasnt for me it was for her and her sidter and the lady (one of your employees by the way) said she couldnt serve my mother as she just assumed it was for me and my cousin IT WAS NOT. so that means mx mother and auntie couldnt drink there desired drinks which they were just trying to innocently buy. please sort this and give my mum a redbull for free as she was crying about it, im not one to report about something so silly but this is a serious matter. thankyou gor your tume hopefully the next time i hear from you it will be sorted.

I hate Poundland nothing is a pound

Well not so much an experience why are you stopping home delivery , no thought about those who are unable to leave their house due to illness or disability , or those who do not drive ,or do not have bus services nearby.

I don't spend a massive amount there but use it for the regular small items like tablets, shampoo, batteries etc. My local poundland was closing down and I ended up spending about £50 on items (lots were more than £1 like rechargeable batteries, Earphones etc). There were also lots of 25p items that I absolutely did not need but bought purely because they were 25p. I was with my mum who kept telling the cashier when items were marked as 25p and the cashier kept saying "I know, I can see, I work here..." so I felt too uncomfortable to point any of them out. When I was on my way home I worked it out and had been charged £5 too much. While that isn't loads it was because the 25p stuff had gone through as £1, or 50p or even £2, which annoyed me, so I emailed. After lots of photos for evidence Poundland sent me a "goodwill voucher" for £5 to return my overcharged amount.... but I have to use that in the next 2 months (it's valid for 3 months but the date is from my complaint and not from the date I received it which was almost 4 weeks later). I also have to spend it in one go, but I only need Ibuprofen, which is limited to buying 3 packs, so I just have to spend £4 on stuff I don't need (I also just spent over £50 there and there is absolutely nothing at all I need from there now). It just seems wrong and certainly not what I would expect from a big chain.
I will also add that I have stage 4 cancer so keeping track of the total in the shop was beyond my fried brain and returning to the store was beyond my tired body.

I visited the Poundland store in Peckham, Aylesham centre on Thursday 7th August with a label director from an international country.
This branch is my local poundland store and been buying here for a number of years but recently noticed the decline in good customer service, staff with very bad work ethics abd attitude. No respect for the people that walk through the doors of this particular branch.
On the date above, approximately around 18:15, my friend and I went in to purchase a few toiletries, as we emptied our basket the female staff that was tending to the self-serve tills picked up my basket, I asked her nicely to return it back to me as I need to put my shopping back in the basket after paying to step aside and pack my items away, in order not to hold up the queue behind me. She asked, why do I need back the basket? I responded by saying, I just told you, I need it to put my items in to step aside and pack them away.
She refuses, I went and took back the basket and put my items in it.
What followed after this by this staff was disgraceful. No one in the vicinity could believe her behaviour, this includes the security who was standing probably 10 metres away.
My international guest had to asked the security if sge was well and if this is how customers are treated when they come in the store to spend their money.
This staff member had what looked like a picked up aid device in her hand wielding it behind me as I packed my shopping away, with on lookers looking on in shocked as no one could believe her behaviour and which was not normal. This was a black woman cursing out another black woman telling her to go back home, run to your home and dont cone back. This is ridiculous and a danger to customers. She also went after two other customers with the long stick in her hand. (She is a dangerous woman) put in the store to serve customers.
I requested to speak to the manager or supervisor and was told they have left for the day, bearing in mind that the store closes at 20:00 and this incident took place at 18:15. No one in charge was there to take my complaint or witness the behaviour of this worker.

Her behaviour was atrocious.
It seems like no respect is given for going into 'Poundland, Peckham' to spend your hard earned cash.
Its DISGRACEFUL.
I wonder who interviewed her and see it fit to employ her to serve in a customer service role?
If I could give '0' star for this store, I would.

Visited the Cortonwood, Barnsley Poundland store today (6th Aug 2025) with my grandmother. I saw Walkers Sensations clearly advertised at 2 for £3 (normally £2 each). After purchasing them at 15:50, I noticed the discount hadn’t been applied. I immediately raised this with staff and was offered a refund if I wasn’t happy with the £2 price, which confused me—I just wanted the price honoured.

Staff told me the offer had ended that morning, yet the sign was still up, with no end date shown. When I questioned this, a supervisor refused to honour the price and said it was “their decision.” I asked for a refund of the full £13.50 I’d spent and left.

I later spoke to customer service at 16:01 who confirmed Poundland’s policy is to honour displayed prices—which makes the store’s refusal even more frustrating.

In this economic climate, it’s astonishing that a business would rather lose a customer over £1—especially when they were at fault. I won’t be shopping at Poundland again. Poor service, poor training, and poor attitude.

Would not enter there bury store as they have a member of staff there that is on the sex offenders register for child abuse yet there allowing him round children I went in with my son to find a convicted child predator in there and walked straight back out I will not give my custom to a business that condones this especially when people leave there children in the toy isle whilst shopping not knowing there's a predator in there

Hi Nisha,

Just wanted to say how awesome you are at customer care! Your kindness, patience, and ability to help others make a big difference. Keep up the great work—you truly have a talent for making customers feel valued and comfortable. You're one of a kind, and I’m sure you’ll do amazing things in your future roles!

Keep shining!

Poundland In Teignmouth staff very rude and unhelpful! Very pushy towards customers to use the dirty self checkout tills , when you do wait to use the staffed tills you get served with a bad attitude and a member of staff mouth wide open chewing gum loudly in your face!! Poundland upgrade your staff and train them in customer care!!

Good service but took for ever

Never have black gloss spray paint 😞 soo annoying I drove 4 shops today ended up going Toolstation,if I had known would have saved my fuel 😔

Do t go there shit shop fake items and order online they won’t refund driver taking out items dpd before you get and you still get charged don’t order Poundland or go there at all

A selfish company who do not contribute in any way whatsoever to the local shopping community. Ferndown village Poundland selfishly only provide parking for their customers in a large car park at the back of the shops. Ferndown as a whole has many small shops and traders who benefit from footfall, as does Poundland. When did anyone leave home just to visit Poundland. I suspect the management team at Poundland will never read this, let alone have the ability to understand the problem or have the capacity to contribute to the retail community within which they operate. This is a business simply trading off the footfall of other useful businesses, such as hairdressers, barbers, coffee shops, butchers etc, and yet want to 'hog' the parking for themselves and capture number plates of cars not even using their 'personal' parking facility. A disgrace to the town. This building should be released to a business that contributes to the community rather than take take take.

I shop regularly in poundland Alloa. Staff are very friendly and shop is clean and tidy. I had to contact customer services today and they were brilliant. Issue resolved very quickly and staff polite and professional. Loving the poundland perks spin to win.

Good prices (only at reduced prices, I only really buy household items, sandwiches and drinks here) and the staff most of the time are quite rude at the one closest to me, they laughed at me once and I actually felt quite insulted. I’d recommend shopping elsewhere, for example home bargains if there is one in your area. :)