Poundland Anmeldelser 

High prices now and no tills available. And what happened to Woolworths?

I had a very bad shopping experience with Poundland.
I bought many items and spent almost £40, but later decided to return most of it.
I asked for a refund, but I had no receipt because at the time I purchased the items, the cashier never gave me a receipt. My bank statement showed that I made a purchase, but despite that, the Poundland manager refused to give me a refund.
I am very disappointed and totally shocked.
I will never again buy anything from Poundland.
BUYERS BE AWARE !!! AVOID SHOPPING AT POUNDLAND !!!

they shouted at us to leave and stop messing around(we wasnt messing around) and they threatened to physically force us out

Hi, I went to pound land in Bolton and it stank of urine all through the shop, very disappointed. The staff where okay but the smell! Come on poundland you are letting your standards go it's really bad. You have gone nose blind!

What is the point of having an online discount store like POUNDLAND where people can only buy small amounts of certain products for example 1 bag-5 packets of fish n chip crisps or 8 pot noodles. People nowadays use online companies to bulk buy and save money plus with PL's £50 for free delivery limit it really restricts the customers choice. If they want to be successful doing this then it really needs sorting out. Personally i have stopped using them and gone elsewhere.

Place my order again and I ordered 20 more of my bags of prezals and they sent me a whole box and I got 24!.
I`m truly grateful, thank you so very much!
I am well pleased!.

Staff are shockingly terrible at their jobs at the Camberley store. Rude, can’t tell anyone’s ages. I’m in my 30s and got ID’ed for red bull. They honestly haven’t got a clue, and it shows. Their google reviews also show this a repeat problem.
Train your staff better!

I found the women on the till at Poundland in Exeter very helpful and kind when I needed to exchange a T shirt I had accidentally picked up in the wrong size. They chatted about the products with enthusiasm and their positive attitude was a credit to the store.

I've shopped online with poundland and have never had any issues with the service or the products. Given their circumstances I will always be happy to shop here.

I'd like to give Zero, but can't. Complete waste of time contacting them we're useless just kept telling me that I knew already. Issue never resolved gave up dealing with them through e msil for 2 weeks!

From the time customer service did deal with a complaint to ripping people off, to charging £5 for items that should be £2, to selling items that were a £1 to selling the same items for £2, and then to show everyone how they have ripped you off, they then sell the bussness for £1 that show how they made their trillions by ripping the public off, they are able to sell the company for £1, ypu can't make this stuff up im glad I stopped shopping there years ago, I been waiting for this day, that they would close down

Product a plate priced at one pound at till came up as as three pound i said it with all other matching crokery
as a pound had got one day before at a pound he was ignorant and said well it says three pound huffed when i said no check price would not go and check liskeard be ashamed

Customer service is a joke, no help at all. Spent 2 weeks going back forth in e mails and got nowhere

I've used this shop more or less since it opened and no it's not perfect but who is ?
However I know they're filling their shelves with allsorts of stuff and it's hard to get out without spending a fortune but the staff are fantastic just a pity there isn't a few more of them because they're run ragged trying to keep on tol of everything. Shelf filling, few tills open, customers having problems on these flaming automatic tills, they're a nightmare and if I'd to listen to that voice telling me to do this and do that all day long I'd have punched it's screen in long ago.
I picked up a couple of items I've bought in a well known Chemist's brand for years. Prices have of course doubled since I went in last but Poundland now have them for less than the original price so I grabbed several of each to make sure I don't run out ! Probably the best value lunch deal I've ever found too. £3 for the lot !! Fantastic prawn salad box which would fill a giant and really good brands to go with it so why anyone would go anywhere else for dinners beyond me !!

Went to Poundland yesterday. Got to the checkout with a large queue. Two people on. One finished her sale and then left leaving the other poor girl (Kim) on her own. Kim kept pressing her bell for assistance but no one came. I wanted to walk out, but my wife would not let me. Kim did brilliantly under the circumstance greeting all the customers with a friendly smile while pressing the bell. The lady who left should have finished at 12 but had stayed on for half an hour because no one came to assist. It says in store and on the receipt fill in a review on our website tell-us. Went to the website but there is nowhere to fill in a review another con.

This is for Poundland Online service:
I have mobility issues and can't carry a lot of shopping, so I do most of mine online once a month, I was really pleased when Poundland finally jumped on board and offered a delivery service, as they hadn't previously done this, however, when I filled my basket to make my monthly order, (which is usually 4 lots of everything for my bathroom and kitchen) it refused to allow you to purchase more than 1 or 2, items at a time, things like washing up liquid or toilet tissues that people need to stock up on for the month... one of the points of getting an online delivery, is that you can don't have to carry your own shopping and can stock up monthly; do they expect people to get a weekly shop at £5 for every delivery? Absolutely ridiculous

My online order from pound land was absolutely brilliant. Perfect double waller box, thicker boxes than amazon. The used the air packaging things so nothing moved. 3 clear bags to protect if any liquid leaked. A dettol substitution instead of Johnson antiseptic which is 6 times the price for free. Dpd careful delivery. Nothing damaged and if so it's a pound! I got an absolute haul my mum and sister are trying to pinch my purchases. Recommend 100 times. Fantastic and thoroughly impressed. Thank you pound land!

Worst service at Poundland Ilford store . The store manager is Racist and treat the Asians like garbage even when he himself is Asian and thinks he is better than the rest .
Never going back to Poundland . No wonder they are closing their stores . The management does not do anything even when I sent the email to them .

You appear to be making what should be a simple basic returns faulty procedure in store into an impossible unfair scenario to the customer. Adding by far way too many needless complications. What I got put though last sunday instore was something no customer should have to experience or endure. Accusations, lying by a staff member, and his attempting to make an almost Catch 22 situation over missing 'original exact packaging' was a total time wasting exercise, set to inconvenience me further still. There's a need for rules I appreciate, but there must as well be some commonsense flexibility also. Around those returns faulty goods rules. No excuse for rudeness to the customer and parroting to me time and again that I'm not listening to what I am being told by him. Dan the assistant who didn't want to assist was the one not listening at all. He then at end of his performance of being as difficult as possible to the extreme, attempted to take away from me other goods I'd just purchased minutes before despite having been told it was now my purchased property. I'd need to fully send complaint in email please. As your online form there too upon your website is a nightmare to fill out. Days are ticking by and no one is getting back to me. Mr Trevor DC Gamble

Update after final contact from customer services.

They claimed they'd already responded in the week. No sign of their reply in my spam or other email folders. They say they apologise for the way I was treated in the store. However they failed to allow me as I'd requested from them, opportunity to put full complaint into email to them. As the online form had a bad habit with its predictive text of changing around words as you tried to write them. All in all 100 per cent customer service fail from Poundland.

Over half my order was missing, the items that where sent some was crushed! Literally just thrown in a box! No protective stuff! Had to phone customer service! Ment to be next day delivery turned up 4 days later! Will never order online from Poundland again! Terrible