Pong Cheese Anmeldelser 

First delivery was placed "apparently" on my door step and not in a SAFE PLACE as described on carriers website (poor delivery service they use). Customer service is premium number which can't call (poor service with pong cheese). And delivery only contained one box not the two I ordered which I only found out once email process has started (poor service from pong) .
Thankfully was speedily refunded for missing item. But not the point.
Sent replacement but with no tracking log (poor pong service) and sat in all day to receive order which has not shown up (poor delivery service)
Email process has started again.

Only used them cos of voucher from Virgin wine.

Appalling! For the second year running my Christmas cheese delivery has not turned up and will be sat sweating on a van somewhere. Should have learnt my lesson last year. Customer service completely unhelpful and don’t care. This is what you get for being a good customer for many years. Shame on you Pong.

I buy from Pong regularly, in fact I have a subscription and nothing has ever gone wrong before, but today I got a delivery that had one cheese missing. I phoned with the details and within the hour I had an email apologising and telling me that the missing cheese was being despatched today for delivery tomorrow. Outstanding customer service, thank you!

Having enjoyed the Pong cheeses previously I ordered a further two selections to be delivered, one for a holiday at the start of December and one for Christmas. I paid just under £5 each time to choose a specific date to fit in with our plans.

On both occasions the courier texted on the day to say they could not deliver and to follow the link to choose another date and time. There was no option to speak to anybody and the suggested dates fell after our holiday and after we had left home.

Both times I rang Pong and asked them to intercede with the couriers. Both times they promised to contact the courier and get back to me and both times they did not. I also requested a refund on the delivery fee and again nothing was forthcoming.

I love the products and cannot recommend the cheeses highly enough but customer service is non existent and reliability leaves a lot to be desired.

I was told that covid, lorry driver shortage and the time of the year are to blame. Really? We havent had issues with any other suppliers - DX seem to have permanent issues…

As things stand I have no cheeses for Christmas and I think in future I will take my custom elsewhere. Shame but 🤷‍♂️

Have used pong cheeses for a few yrs, they've always delivered promptly. The cheeses are all excellent quality. The website is very clear, with brief description of each cheese. Very good co, who I look forward to using in future. Keep up the great work.
Dave Fletcher.

Shockingly bad customer service. Ordered cheese Selection for a relative well in advance of Christmas and selected the delivery day to the week beforehand to ensure it got there in time. Cheese still not arrived a week later after dispatch. Will be off by the time they receive it! Contacted pong multiple times over the last few days and haven't received any contact back or any resolution to the problem. Now my shielding family won't receive anything in time for Christmas! Will never buy from them again

Was disappointed that cheese ordered was substituted for other cheese without any notification. And when I emailed , I got one response after 24 hours for the first email but ignored for the second. As I placed multiple orders for a virtual party, I will not be using pong again due to the service.

Great customer service and fantastic cheeses! 2nd year we are sending out cheese Christmas gifts to everyone in the company. Everyone loved it last year, and will be happy to receive some more this year!

I have been ordering Pong cheese for a number of years and am delighted with the variety of delicious cheeses and the quality of service. Highly recommended.

They are amazing, noticed I wanted order for Christmas so emailed me to say a better delivery date, also check Changed delivery address without hassle. Will be using Pong Cheese again. Thank you 👍😃

Ordered some cheese never received it don't buy of them go somewhere else

Poor customer service, discounts aren't the good deal they appear to br. I won't be using this company again!

The recipient seemed happy with his christmas present however I feel that £10 is too expensive for postage to Scotland and I doubt I will buy from Pong again sadly.

We have ordered cheeses from Pong Cheese for several years, and the company is always efficient and very obliging. For instance, I entered the wrong delivery address - not paying attention - and reported this. Pong quickly reassured me that the address had been changed.
The choice of cheeses from various countries is impressive, with categories to suit all tastes of those who love cheese, e.g. smelly cheeses, the favourites of my wife, sister and of mine, hard cheeses, the favourites of my brother-in-law.
Ordering and checkout is easy, and delivery date can be chosen.
To be well recommended

I received a christmas gift of pong cheeses. one of the best presents I've ever received! great selection of cheeses every couple of months, many of which I didn't know and which I am very keen to taste again. excellent customer service, quick to reply and always helpful. what about adding some notes about matching cheeses with wine...?

My wife and I had some trouble placing an order so called Pong and were met by a wonderful, polite young lady, I believe her name was Rosie (forgive me if I'm wrong). She was ever so helpful and patient with us and it was so incredibly nice to speak to a human and such a nice one!

We will be ordering again for presents and will ask to speak to the same lady.

We recommend to anyone looking for a great buying experience and great product.

Well done Pong!

Really poor customer service from this company. I tried to book a gift for a friend and the card transaction failed due to an error but still initially charged my card. Called and spoke to Samantha with my problem, she didn't seem too bothered and explained it would be dealt with the next day as it was after 5. I never heard back from them so called the next afternoon and spoke to Michelle who knew nothing of my query. I explained that I wanted to speak to a manager and she assured me she would put urgent on my concern - I have still yet to hear back.

Thankfully the money did bounce back but the responses of both customer representatives and the lack of follow up makes me hugely glad my booking wasn't confirmed. I'd go elsewhere if you can.

Have had great service from the Pong Company in the past and happily made two further orders. I was so busy choosing from the wide range that I forgot to add my discount when ordering. Pong very kindly gave me the discount and what's more used the higher value order. So thank you Pong Cheese. I will b back!

If I could give Pong Cheese more than 5 stars, I absolutely would! The cheeses are of the highest quality and must be experienced to be believed. Customer Service is exceptional and in two years of being a member and receiving that little box of heaven every month, I have only ever had one problem which was very quickly remedied by the wonderful staff. Trustworthy, reliable and delicious!