Easy to deal with and came in slightly cheaper than the previous year, which was very close to what I could find elsewhere, so no point moving
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve been with these guys for three years now. Phone calls won’t take too long and I can send you links by email to save a lot of time. I’ve never had to make a claim however, I am very impressed w... Se mere
Virksomheden har svaret
How refreshing, I had to speak to about 6 different people, and each one spoke proper English, from an English call centre. My calls were answered really quickly, without being put on hold for long, a... Se mere
Virksomheden har svaret
Mr Haleem hussain is very helpful and they five me very good Quote no other company compete his price.i am very happy with this company
Virksomhedsoplysninger
Skrevet af virksomheden
Policywave offers a range of affordable Insurance Services with benefits and savings for new and experienced drivers. Contact us now.
Kontaktoplysninger
Terriers House, Amersham Road,, HP13 5AJ, High Wycombe, Storbritannien
- 0333 332 7750
- rob@policywave.co.uk
- www.policywave.co.uk
4,8
Fremragende
413 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
I left a review recently and Policywave…
I left a review recently and Policywave responded very quickly undermining my review and suggesting that I, as the customer cannot shop around for a better price even though they give a cooling off period, that includes a cancellation fee and a possible wait of upto 30 days for a refund
Be careful with this company
they replied to this review in lightning time, stating my refund has been issued!! I have had no refund...
10. juli 2026
Besvarelse fra Policywave
We queried why you decided to shop around after taking our policy, bearing in mind you felt "the price quoted was reasonable" We made clear in our original response to your review that we were happy that you managed to find it lower, but that (as made clear to you on the call you took the policy out on) that the cooling off period does not preclude us from charging a cancellation fee. Your original review stated that the refund "would take" 30 days and this was not what was conveyed to you. It was conveyed to you that it could take "up to" 30 days (and this was also made clear on the original response to your review).
Thank you for acknowledging this in your latest review.
We later updated our response on the original review to say that the refund had actually been issued 4 days after instructions to cancel were received, which we made clear was updated just to offer a balance approach. It doesn’t mean that this will appear immediately within your account. This is because despite us sending it to your bank immediately we can’t tell you how quickly your bank pay it to you (and you then seeing it in your account),
Since posting our response, you have decided to delete the original 2* post and downgrade it to a 1*, because you believe that this underminded your review.
To be clear we respond to all reviews as quickly as possible, good or bad. Our response did not undermine your review, we offered a balanced response to it.
The client has posted multiple review about the same issues. A copy of the original review can be found via the link below as we feel it is important that potential clients get to see a balanced view.
https://www.trustpilot.com/reviews/6a5901e6bd79bc64a725993b
**** update ****
As stated above, Refunds are not immediate.
I would like to add that we have not received any complaint or comments directly, only via this website and review. Should you have any further comments you wish to make I would suggest you contact us via our complaints email address - complaints@policywave.co.uk
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Just an overall great experience from…
Just an overall great experience from start to finish
29. juni 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Great experience staff amazing
Leslie was very helpful and took me though every step easily. Quote for Driving instructor insurance was great and all the information regards my policy was explained in very good detail !
14. juli 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Prompt service through to correct…
Prompt service through to correct person straight away
9. juli 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
So very helpful nothing was to much…
So very helpful nothing was to much trouble. Every part of the process was extremely easy
3. juli 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Good price but chasing me for business looks bad.
Unlike many insurance companies, they found a quote cheaper than last year which was definitely a relief to see. However once the quote had been delivered with several different options on how to proceed, I received at least 10 phone calls from the customer team, all leaving voicemails asking if I could call them about renewal. It felt like it was bordering on harassment. I understand they are chasing business but that level of chasing is completely unnecessary when there are several options already available for payment in the renewal email.
1. juli 2026
Besvarelse fra Policywave
Thanks for the feedback, Sorry that you felt we contacted you too much, Great to hear that despite this you have renewed for a following 12 months. Thanks for your continued support!
Great renewal price.
Great renewal price.
Never had any issues with this company, all info there for me to look over.
Customer service easily accessed.
29. juni 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
5* Jaydon Grant’s Service
As an ADI, I highly value clear communication and reliable policies. Having been a happy customer with Policy Wave for two excellent years previously, returning reminded me why their service is unmatched—they truly go out of their way to help you.
I recently faced a major hurdle with my current insurer, who imposed strict and rigid restrictions preventing my husband from driving until he held his license for 5 years. When I explained this dilemma to Jayden Grant, he went above and beyond. Not only did he secure a cheaper quotation that beat my current insurer's price, but he also explained that Policy Wave’s terms are much more flexible, requiring only a 1-year license holding for social, domestic, and pleasure use.
The customer service was outstanding. As a working mum, multitasking is a given, and when my baby started crying mid-call, Jayden was remarkably patient, calm, and understanding, giving me the time I needed to tend to her. I am absolutely delighted to be back with Policy Wave!
7. juli 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Great customer service
Helpful staff reasonable price and very good service strongly recommended
25. juni 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Excellent customer service
Excellent customer service. They got in touch with me nearly three weeks in advance to renew my policy, offering a very fair price.
24. juni 2026
Besvarelse fra Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
They got my information wrong then when…
They got my information wrong then when they finally got my information right they said they couldn't insure me so I had to pay nearly £100.00 to cancel my policy! Unbelievable! Think twice with this company! Avoid at all cost!
22. juni 2026
Besvarelse fra Policywave
Thank you for your comments. Following this review, we did reach out to you and we did send a final response to your complaint. As per our letter (and to offer balance on this site) I can confirm that as per our final response, you gave us factually wrong information, which when discovered (and after the policy had started) left us with no choice but to cancel your policy, which was done in line with the Policy terms and conditions. Had we been given the correct information by you in the first place we would have declined to offer any cover.
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