Playful Promises Anmeldelser 3.487

TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The designs are stunning and the quality is exceptional. However, I had to contact customer service regarding a shipping delay, and their response time was a bit slow. Once they got back to me, they r... Se mere

Bedømt til 5 ud af 5 stjerner

Wonderful selection of lingerie and bras! I was sad that some stores I was looking at were either extremely pricey, or not size inclusive for small-waisted, bigger-chested individuals. I love that the... Se mere

Bedømt til 1 ud af 5 stjerner

Customer service is definitely lacking Placed an order for 4 bras. Two are brilliant, the other 2 are not as good a fit. No problems, this happens. I returned the 2 bras for a refund and the... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Can’t fault customer services at all, contacted them about a refund and it was all done within a couple of days. Lovely underwear too, it’s so pretty, only needed a refund as I needed to order a di... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Lingeributik

Skrevet af virksomheden

Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 88 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

The bra is pretty

The bra is pretty. But from the model photos and the name 'plunge' bra. I'm a disappointed that it fits like a full cup bra, so won't serve the purpose I bought it for. The bra itself doesn't fit for the measurements supplied

12. februar 2025
Playful Promises-logo

Besvarelse fra Playful Promises

Oh gosh - I am so sorry to hear that your order wasn't as you'd hoped it would be on this occasion, Jasmyn, and thank you for your feedback. We'll be sure to pass this along to our production department :)

Bedømt til 1 ud af 5 stjerner

Ordered for my wife for valentines day…

Ordered for my wife for valentines day plus a special box at an extra cost. Bra and g string set. On valentines morning opened the special box and only a pair of g string breifs. No bra? How could an order so simple be messed up! Totally ruined the surprise for valentines! Emailed straight away and was told it would be 5 days before a reply! Then got an email stating they are changing premises and could be 10 plus days before the bra from the set i ordered would be delivered! Totally understandable from a supposed professional company and on a special occasion!!!!! Extra for the box with basically nothing in it and no refund etc.

11. februar 2025
Playful Promises-logo

Besvarelse fra Playful Promises

Hello Eugene,

We are deeply sorry about this - as we expressed via email, this is not the experience we wish for our customers. As a small company and a very small online team of two working across all areas, we work very hard to try and ensure a customer happiness, so I am sure you can imagine how deeply disappointing a situation like this is for us.

We place a great deal of trust in our warehouse to package and ship our orders with the care they deserve; however, mistakes regrettably happen. We are always looking to improve our services, which is what has led to our system upgrades and migrating warehouse, but we know that this interim period is unfortunately a little painful for us all.

As discussed, we have noted to send out your missing bra as a point of priority as soon as we are able to ship orders once again and we shall of course reimburse shipping and gift box costs.

Bedømt til 5 ud af 5 stjerner

OMG amazing

OMG amazing! HIGHLY RECOMMEND
Being a bigger girl its hard to find a bra that fits well and looks good.
One of the bras i recieved was faulty so i sent email and photos and was sent a replacement within days. So hastle free and didnt have to send the faulty bra back. I am now a loyal customer and will return and spread the word.

7. februar 2025
Bedømt til 3 ud af 5 stjerner

Good quality, slow shipping

I think the quality of the stuff is good and I appreciate that they have original designs. I was disappointed however that my order that they charged me $15 shipping for will not be here in time for V day as promised. It will be 4 days late. They also discounted all the stuff I bought hours after my purchase and when I contacted customer service for a price adjustment no one even responded. Disappointing for a returning customer.

3. februar 2025
Playful Promises-logo

Besvarelse fra Playful Promises

Oh goodness, our deepest of apologies about this - as you may be aware, there were some sudden changes to US trading tariffs, which regrettably blocked orders from being released at customs – please rest assured that we worked with urgency to navigate the situation as a small company and at risk to ourselves, but unfortunately all orders placed during this period regrettably incurred heavy delivery setbacks.

I am so sorry that we missed your email regarding our promotion - we are an incredibly small team of two here at Playful Promises and although we try our best to ensure there are no oversights, it seems that sadly there was on this occasion. Please look out for an email from us shortly :)

Bedømt til 5 ud af 5 stjerner

Actually fits my 34DDD true to size…

Actually fits my 34DDD true to size without the cups being too small and having the girls spill over them! Too many other companies tell you to size up the band..... (ok, now the band is too loose, the front gusset is hanging off in space and the side wires are half-way up my boobs...) Very glad this company does things the right way. Will be buying more.

5. februar 2025
Bedømt til 5 ud af 5 stjerner

Great service

Hi. "S" was really helpful in sourcing the right product and gave me advance warning of the Valentine's sale so I got the products for a great price. She provided excellent customer service.
R.

3. februar 2025
Bedømt til 5 ud af 5 stjerner

Will order again!

Selection, quality, shipping, and packaging were all great. I was a little nervous about buying from a company unknown to me, but I'm very pleased.

29. januar 2025
Bedømt til 3 ud af 5 stjerner

I made two purchases within hours of…

I made two purchases within hours of each other. One was dispatched quickly and arrived promptly with two pieces I ordered. I still have not received an update on order 2 (PP111440). I emailed the company last night when I realized I have not received or heard anything from that order. Previously they emailed me promptly and there is no other way to get ahold of the company. I bought items for a romantic getaway and I'm concerned now I won't get my full order in time. Kind of discouraged that both items weren't sent together (especially when I emailed the company and asked if they could send them together). Fingers crossed the products I DO have fit and look great and will suffice but disappointed I may not have everything when I ordered the same day.

29. januar 2025
Uopfordret anmeldelse
Playful Promises-logo

Besvarelse fra Playful Promises

We are so sorry about this once again, Deandra - we had thought our warehouse really had been quick off the mark when we were told they had already dispatched both of your orders separately; however, as we found out, one had glitched and become caught in the system. This is certainly not the experience we wish for our lovely customers and so we're working on system upgrades currently to ensure that they do not occur in the future :)

Bedømt til 3 ud af 5 stjerner

The sizing runs big

The sizing runs big

29. januar 2025
Playful Promises-logo

Besvarelse fra Playful Promises

Oh gosh, I am so sorry to hear that your order perhaps wasn't quite right on this occasion - we'll be sure to feedback to our production team, and please do reach to us at customerservices@playfulpromises.com should you wish for any further assistance :)

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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