Wonderful selection of lingerie and bras! I was sad that some stores I was looking at were either extremely pricey, or not size inclusive for small-waisted, bigger-chested individuals. I love that the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Can’t fault customer services at all, contacted them about a refund and it was all done within a couple of days. Lovely underwear too, it’s so pretty, only needed a refund as I needed to order a di... Se mere
Virksomheden har svaret
Customer service is definitely lacking Placed an order for 4 bras. Two are brilliant, the other 2 are not as good a fit. No problems, this happens. I returned the 2 bras for a refund and the... Se mere
Virksomheden har svaret
Beautiful lingerie. Very pretty styles, I buy my lingerie from Playful Promises now. Perfect fit every time. Very comfortable bras, easy to adjust straps. The briefs & thongs are a delight too... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
Kontaktoplysninger
London, Storbritannien
- customerservices@playfulpromises.com
- www.playfulpromises.com
4,0
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Inclusive with a Flattering Selection
Wonderful selection of lingerie and bras! I was sad that some stores I was looking at were either extremely pricey, or not size inclusive for small-waisted, bigger-chested individuals. I love that there are so many sizes, even if my size isn't in stock, my sister sizes are and they fit beautifully. I can't wait to get more sets. The quality and support of the bras are top tier and the customer service is super lovely! I initially thought the sizing was in UK sizing and ordered the wrong sizing. It ended up being US sizing, so mistake on my end. Exchanges aren't offered, however they do accept returns and refund accordingly, so with my refund I was able to pick out the proper sizes and and was so glad I did. Even my partner loves each set I got and my mom is thinking about getting some as well. Would love to see more 32J styles, however I'm completely satisfied with the sister sizes I purchased too.
23. maj 2026
Uopfordret anmeldelse
Great quality products with wide range
Great quality products with wide range, and also very stylish and trendy products, comfortable fabric and overall good experience, but the delivery was little late then the expected date.
7. maj 2026
Uopfordret anmeldelse
Lovely Underwear
Can’t fault customer services at all, contacted them about a refund and it was all done within a couple of days.
Lovely underwear too, it’s so pretty, only needed a refund as I needed to order a different size.
Will definitely use again ❤️
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Hi Michelle,
Thank you so much for your lovely review ❤️
We’re so pleased to hear that you loved the underwear and had a positive experience with our customer service team.
We can’t wait to welcome you back again soon!
Team Playful x
Besvarelse fra Playful Promises
Hi Pieter,
Thank you so much for your review! 💕 We’re thrilled to hear that you’re happy with our products and service.
It means a lot to us that we've met your expectations. We can’t wait to welcome you back for your next order!
The Playful Promises Team
Customer service is definitely lacking…
Customer service is definitely lacking Placed an order for 4 bras. Two are brilliant, the other 2 are not as good a fit. No problems, this happens.
I returned the 2 bras for a refund and the return was accepted.
2 weeks later I hadn't received a refund, so I chased it up. I have been informed that the most expensive bra returned is "damaged" and nothing else.
The bra was returned in the same condition it was sent to me, there were no flaws I could see.
No other Information was provided, and no refund at all.
I am going to have to start a charge back via my bank.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Sarah,
We’re so sorry to read about your experience, and for the frustration this has caused.
This is not at all the standard we would ever wish for our customers, especially when it comes to returns and refunds. We completely understand how concerning it is to be told an item is “damaged” without clear explanation, and to be left without a resolution.
Please rest assured that this is being taken seriously. We are urgently reviewing this with our warehouse and customer service teams to understand exactly what has happened and to ensure this is resolved properly for you.
A member of our team will be reaching out to you personally as a priority to look into your return and get this sorted as quickly as possible.
Warm regards,
Playful Promises
PSA Nothing but a disappointment
I made my order weeks ago. It still has not been sent to the post office and my boyfriend, whom this was supposed to be a surprise for, was only able to find that out after putting in a claim that has gone no where like everything else concerning this company, so far. I am beyond upset. I am not able to wear this for the event it was meant for. This has been an all around disappointment! If you value your time and money, DO NOT spend with them. I have been trying for weeks just to find out wear my things are and to contact someone. The only contact information is an amil and they will not reply. I am so disappointed.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Sarah,
We’re so very sorry to read this - we completely understand how disappointing this must have felt, especially with something meant to be a surprise.
Having looked into your order, we can see from tracking that it was dispatched from our side within the expected timeframe, but unfortunately experienced delays once it passed customs. We know that doesn’t make the wait (or missing your event) any less frustrating.
It also appears our Customer Service team has been replying to your emails, but those responses may not have been reaching you. We appreciate how upsetting that must have been when you were trying to get answers.
Our team will be reaching out to you directly, so please do keep an eye out for our email.
Warm regards,
Playful Promises
Excellent Quality
Excellent quality item, delivery was quicker than expected. I was impressed, plus size lingerie, considered sizing, not just scaled up.
Its every bit worth the hype I've been hearing and I will be a returning customer.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Hello,
Thank you so much for your wonderful review! 💕 We’re thrilled to hear that you’re happy with your order.
It means a lot to us that we've met your expectations. We can’t wait to welcome you back for your next order!
The Playful Promises Team
I've had a poor experience with Playful…
Edit....further to my review below, I have been contacted directly by PP who have promised to resolve the issues that I've mentioned.
I'm happy to issue a 5 star review as a result.
I've had a poor experience with Playful Promises, and I'm not sure who's at fault.
Ordered a lingerie set for my wife for Valentine's Day. ....Free briefs were part of the deal at the time of ordering....
It's my fault, I admit,..typical bloke, I ordered the wrong size bra, so I returned everything, unopened, to PP via an Evri locker, requesting a refund.
The return took 12 working days to be received back to PP...😳
I was then, instead of a refund, sent the correct size bra, minus the briefs as, I assume, the deal had ended at PP's end....😡
I'm annoyed that
a) a refund was not given and
b) the reorder didn't include the matching briefs.
Not to worry.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Hi P Jones,
Thank you so much for taking the time to update your review.
We’re really pleased that our team was able to resolve this for you, but we’re very sorry for the initial experience and the confusion around your return and reorder. That’s certainly not the standard we aim to provide.
We truly appreciate your understanding and your kind words following the resolution. It means a lot to us as a small business, and we’re so glad we were able to turn this around for you.
If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Playful Promises Team
Avoid
I was sent the wrong order (totally different product to what I ordered) AND it was in the wrong size AND it was covered in hair, was just filthy….
Won’t be ordering again, let’s see how long it takes them to sort it
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear AD,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Customer service is appalling!!!
Customer service is appalling! I was sent the wrong item in the wrong size and I have had to co tact them three times to even start the refund process.
Do not buy from!!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Jamie,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
A member of our team will be reaching out to you personally.
Warm regards,
Playful Promises
Had to file bank dispute to receive refund
I returned several items from my order and Australia Post tracking confirmed delivery to Playful Promises.
I contacted customer service multiple times requesting confirmation of the return and a refund but received no resolution.
After over a month with no refund issued, I was forced to initiate a chargeback through my bank.
A very disappointing returns experience for what should have been a straightforward process.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Ohara,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Next Day Delivery Not Honoured and Incorrect Information from Support
I paid for Next Day Delivery, which the store states applies to orders placed before 2 pm.
My order was confirmed at 00:27 on 5 March, and I received a confirmation email immediately showing this date and time. This is well before the stated cutoff for next day delivery.
However, the parcel was not dispatched until the evening of 6 March, meaning the delivery time exceeded 48 hours, which clearly does not correspond to the service that was paid for.
When I contacted customer support, instead of acknowledging the delay, they replied claiming that the order had been placed at 18:51, which directly contradicts the timestamp in their own confirmation email.
Delays can happen, but providing incorrect information instead of taking responsibility undermines trust. If a company sells a premium delivery option, it should either honor the service or refund the delivery charge without forcing customers to dispute basic facts.
Very disappointing experience with both the delivery service and the customer support.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Natalia,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Excellent products good fit and good…
Excellent products good fit and good service useful rewards program
16. februar 2026
Uopfordret anmeldelse
All my items look and feel amazing
All my items look and feel amazing. They shipped quickly given it’s international. Absolutely would shop with them again.
4. februar 2026
Uopfordret anmeldelse
Beautiful lingerie.
Beautiful lingerie.
Very pretty styles, I buy my lingerie from Playful Promises now.
Perfect fit every time.
Very comfortable bras, easy to adjust straps.
The briefs & thongs are a delight too, so comfortable for all day wear or a sexy date night.
Love the website, easy to navigate & select my lingerie.
My next purchase is going to be one of Playful Promises Shelf/Quarter cup bra sets.
25. januar 2026
Lovely suspenders I brought from…
Lovely suspenders I brought from playful promises, they fit perfectly and are so comfortable and well made. I highly recommend. Arrived fast so was really happy about that. Great company to buy from. Many thanks.
27. januar 2026
Uopfordret anmeldelse
Who knows?
28 days later & still no items but they've asked for a review. Quality of items? Don't know, I would need to receive them first. First it was 1 item out of stock but also that the courier lost the package- so which was it? Then eventually, your item is on it's way- 7 days ago so not sure where it's on it's way from?
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Shu F,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Great products
Great products.
Had some issues with an order and the refund however all has been resolved.
I will continue to use and reccommend this company.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear Joanna,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
I recived a different item entirely
I recived a different item in the same colour and was gaslit in to keeping it because they could not understand it was not correct item and was told half of the money would be deducted if I returned the item. They just send what ever item they wish and you have to just put up with it.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Playful Promises
Dear C Hill,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Absolutely love the stunning Bras and…
Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup size is comparable to an asian fit, but nevertheless I will reorder the exact items in a larger cup size & hopefully it will be the perfect fit going from a C cup up to a DD
24. december 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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