Playful Promises Anmeldelser 3.487

Excellent products but woeful response times from customer service and no contact phone no

Lingerie is beautiful BUT customer (dis)service failed, undermining the company entirely. Customer service rep looked at a previous order, refunded the wrong amount, despite being told exactly which item needed to be refunded and the cost, and then asked IF I wanted the balance refunded?? I said yes but it still hasn't been done 2 weeks later. Don't make one mistake worse with a bad customer service. A simple principle but not one their customer service seems to care about.

Playful Promises lingerie is good to great quality. That said their shipping times and customer service leave A LOT to be desired. As another reviewer said, their email address kicked back undeliverable. It lasted 2 weeks for me. Eventually the email went through, but I am still going round and round with a CSR to resolve a simple wish list issue that I initiated almost a week ago now.

Terrible. Placed 2 orders and paid for next day delivery each time. So far it’s taken 4 days for them to dispatch the first order. I’ve tried to contact them but the only contact details they have is for an email address which bounces back as undeliverable.

Where’s my stuff?

I ordered from this company in February and requested a return shortly after. They told me they were “moving warehouses” and would get back to me, but I had to chase them for months before finally receiving a return label in April.

I sent the item back immediately, submitted tracking to both the company and Klarna, and provided proof of postage and photos of the return. Despite all this, Klarna is now threatening debt collection because the company never confirmed the return.

I’ve emailed repeatedly, asking them to simply acknowledge receipt of the return — no response. This ordeal has left me banned from Klarna and at risk of a negative credit report for something that wasn’t my fault.

Truly one of the worst customer experiences I’ve ever had. Avoid at all costs.

Second purchase from you guys and beyond stoked. Thank you so much!

Dealing with PPA has been the worst customer service experience I have ever had.
I submitted an order in late April. I never received tracking or shipping details, and I did not receive the items I ordered.
In early June I emailed PPA multiple times to enquire about my order. No response.
I DMed on FB and Insta, no response.
I made public comments asking for someone to get in touch with me, no response.
Finally, I submitted a claim for a refund through PayPal. Some days later, PPA emailed to say my order had been received and to check back for tracking info. Despite regular checking, the tracking details were never updated.
Next, I received an email from PPA saying my order had been dispatched and was 'on its way' to me. No tracking details were provided.
Then, I got an email saying that one of my items was no longer available, and would I like a refund?!
I sent back quite a response, detailing their repeated failures, and the next day PayPal refunded the entire amount to my account.
To be asked to submit a review of my experience with PPA is absolutely hilarious!
Avoid this company, there are way better businesses to support.

Do not buy from Playful Promises! Avoid like the plague! Their shipment is very expensive and when I returned their product, they kept saying they did not receive it and they did not send me any refund. Only after I sent the product, they told me that returns should be sent tracked, but still, it is not obbligatory! This website is a scam!

the swimming costume quality is dreadful it broke within 1 use with the wire coming out, i have bras i’ve owned for years that still haven’t broken but were cheaper…

My order has gone through 3 times and still not had my order. Been waiting since 20th March

The 1st order they cancelled then they refunded due to a mistake so I ordered again. The 2nd time I waited - no delivery. I emailed and asked for tracking number for my order they never gave one just excuses and after emailing again told me it was lost in transit.

They then said they would send out my order AGAIN for a 3rd time but 1 of my items was now out of stock but they would sent the other 2 and refund the out of stock item.

Still NO DELIVERY. I’ve emailed again after waiting over a week. Asked for a tracking number and got the same excuses as last time and they are ‘checking with the warehouse’ so I’m to await another email.

Absolutely ridiculous for delivery, and I’m half expecting another rubbish excuse with a failed delivery. As they still haven’t provided a tracking number. Starting to think this is a total scam. Will not be ordering again.

Fast shipping, great service!

Arrived late due to warehouse change but excellent quality. Thankyou.

great quality, prompt shipping!

Shipping and delivery have been incredibly fast lately, and I haven’t encountered any stock issues like before - such a great improvement! I really appreciate the efficiency. Knowing this is a small business makes it even more impressive. Keep up the fantastic work!

The ordered item was the wrong size. Not their fault, but the return process has been hideous. I followed all the instructions. The tracking shows the returned parcel was delivered, but according to the cutomer service email, the warehouse lost it. Customer service said they would initiate the refund anyway, but it has now been over a month and I am yet to see my refund. My last email was not acknowledged.

The package arrived in great time, the craftsmanship of the garters is amazing very good hard ware to be used with or without hold ups. Very comfortable

I really liked the pretty underwear i brought, it was well fitting and comfortable. I got the wrong size bra and when i tried to return it their website was down which meant waiting for a reply from customer service which was about 4 working days. Not the fastest response but since they're moving their warehouse and updating a website at the same time it was still quick. I would've preferred the underwear to be more cotton for the price that i paid so they're breathable but they're still nice

My order hasn’t shipped for weeks and asking me to review my experience?