Photobook UK Anmeldelser 

209
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Spent all day doing a photobook for my granddaughter and at checkout I was offered a gift box which I also bought. The very next day I spent all day doing a book for my grandson- exactly the same size... Se mere

Bedømt til 1 ud af 5 stjerner

I have been using Photobook UK for around 9 years now and unfortunately my last order will be my final. I had a call today saying I need to pay a £52 customs tax and VAT charge to receive my or... Se mere

Bedømt til 5 ud af 5 stjerner

Have been using Photobook UK now for over 5 years to produce a range of different books. Mostly lay flat Hard Cover Books of around 40 pages. Today received my latest three creations. All beautifully... Se mere

Bedømt til 5 ud af 5 stjerner

I always love doing memory utilizing photobook! it makes our travel very special! Photobook is expensive on the other hand but it’s worth it. I hope photobook staffs read this and maybe lower their pr... Se mere

Virksomhedsoplysninger

  1. Medier og forlag

Skrevet af virksomheden

Photobook UK is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook UK operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

209 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 77 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(209)

10 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Not worth the price. There is better out there

I’ve ordered from them before and the photo albums were acceptable. Decided to order again, did wedding albums to give as a gift and the quality was horrible. Professional photos were pixelated, colours/contrast changed. I’ve contacted costumer support and they basically said it was my fault but at least offered to print new ones and directed me through the settings etc so the new albums would come out better. They came back even worst, super dark photos, smudged pages, and haven’t heard from costumer service yet. Won’t be ordering from them again, worst quality printing ever

And while they replied to my review saying they strive to provide high quality products and to rest assure they will resolve the issue - all the emails with them, they basically blame me for the quality of the prints and it’s been a nightmare to constantly provide photos of the same issues.

24. marts 2025
Uopfordret anmeldelse
Photobook UK-logo

Besvarelse fra Photobook UK

Hi Andreia, we are sorry to hear about your disappointing experience. We strive to provide high-quality products, and we apologize that the album didn’t meet your expectations. We will further review your concern and we will provide feedback to your existing email ticket ID 3746. Rest assured that we will resolve this issue for you. Thank you.

Bedømt til 5 ud af 5 stjerner

I used their service since 2017

I used their service since 2017. Great personalised photobook I ever tried. I love customised layout and other options when creating my photobooks. Upgrading the paper when printing gives a worth it result on the photobook.

19. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easiest to use and great quality

I tried a number of different photo book suppliers and found that Photo Book had the easiest to use tools. I wanted to customise my book and Photo Book definitely made it a breeze. The whole process was straightforward and the printed book arrived earlier than anticipated (in a matter of days in fact). The quality is great. I do wish I’d been able to add text to the spine, that’s the only thing. It might be possible but the template isn’t set up for it from the get go. Anyway, next time I’ll experiment as my plan is to do yearly albums and the years on the spine would be a great help when browsing them on a shelf.

13. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Don’t use them

Ordered a Photo-book as a Christmas present. - told it would be here by 16th December- today I was told (after enquiring ) it hadn’t even gone to printing - actually they didn’t care - such poor customer service and you can’t even speak to anyone - will never use them again

17. december 2024
Uopfordret anmeldelse
Photobook UK-logo

Besvarelse fra Photobook UK

Hi Mrs Marie, we understand the urgency of your order and we sincerely apologize for the delay. We tried checking your account using your name under Photobook UK but the latest order was from year 2017. If you are using a different account/email address, please contact us through email or chat on our website at https://www.photobookuk.co.uk/support/contact so we can do the necessary action. We look forward to resolving this case for you. Thank you.

Bedømt til 1 ud af 5 stjerner

Ordered paying £20 extra for 3-5…

Ordered paying £20 extra for 3-5 working days express delivery only for it to now say that the delivery date is due in 7 working days. This was for a 50th birthday and now will not arrive in time now and am reading other reviews that custom charges may be in place! I tried to speak to their customer service team and the responses were absolutely awful, I was connected to a live agent who at one point took 40 minutes between replies! Extremely poor customer service and an absolute scam avoid at all costs!

13. december 2024
Uopfordret anmeldelse
Photobook UK-logo

Besvarelse fra Photobook UK

Hi Claudia. We're sorry to see this 1-star rating, and we take your feedback seriously. Please check your email as we have responded to the email you sent to us to clarify the issue. Thank you.

Bedømt til 5 ud af 5 stjerner

Consistent good quality and user friendly

I have produced three photo books and three photo calendars (latter as xmas gifts). Quality of completed products was very good, user friendly tools to format photo books and timely delivery . Pleased with service and would recommend.

15. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My 3rd photobook since September!

This was the 3rd photobook that I had done in the past few months. Again , I was pleased with the quality, and the turnaround time( less than 2 weeks) which was impressive as it came from the far east.
The app to develop the book is simple to use, and the preview helped me find any mistakes before committing to publish. I will continue to use this product whilst the quality and service remains high

13. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

A con- AVOID at all costs!!!!!

A con. I used ‘Photobook UK’ for a memory book for my husbands 40th birthday - paid an extra £19.95 (almost as much as the book) for rush delivery (3-5 working days) only to receive an email today (it is meant to arrive latest tomorrow) that its now left kuala lumpar?! I then contacted the email address on the order quoted as customer service and the email address doesn’t exist! A Con company yet again using the UK in its title and doesn’t exist in the UK. My husbands birthday gift now ruined. £50 down the drain. Scumbags.

28. oktober 2024
Uopfordret anmeldelse
Photobook UK-logo

Besvarelse fra Photobook UK

Hi Cara, we understand the urgency of your order and we apologize for any inconvenience this may have caused you. It is already in transit and still within the selected delivery time frame. Please check our response sent to your email with ticket ID 52905. Meanwhile, you can refer here for our contact channels for immediate assistance - (https://www.photobookuk.co.uk/support/contact)
We ask for your patience and understanding. Thank you.

Dette er Trustpilot

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