Petco Anmeldelser 

DO NOT TRUST PETCO. They are practicing highly deceptive trade and exploiting customers. I ordered a Greenies product for the full premium price of $36.99 (Order #179578277564691). What they shipped me was a dangerous item that EXPIRED nearly 9 MONTHS AGO (October 26, 2025)! To make matters even more insulting and shocking, the package still had a $15.99 clearance sale tag attached to it. They basically dumped expired clearance trash on a full-paying customer and charged me regular price. When I reached out to their customer service, the live chat agents (John Vincent and Altair) explicitly promised me twice that their escalation team would follow up with a resolution via email. Since then, they have completely ghosted me and ignored the issue. This is gross negligence, fraud, and shows absolute zero care for pet safety or consumer trust. I will be filing formal complaints with the BBB and FTC, and initiating a chargeback with my credit card company. Unacceptable behavior from a major company.

I have taken my dog for grooming at our local Petco twice. The first time it took them 7 hours to get him groomed. I thought, "Ok, maybe a busy day. We'll give them another try." So we took both of our dogs a second time and ended up spending 6 hours in the doggie emergency room because they cut through a dew claw (which later had to be surgically removed). They waived the grooming fee for the injured dog but not our other dog even though she had to be kenneled for the additional 7 hours it took us to get our other dog out of the hospital and back home. NOT impressed! If you don't know what you're doing, don't put other living things at risk. Wholeheartedly do NOT recommend Petco.

I wish I could give zero starts. Horrible customer service. Unwilling to provide me with a proof of purchase after a cat fountain that I bought there broke after six months. I was trying to get a replacement with the manufacturer. This company doesn’t give a shit about people and the crap they sell. Never again Petco will get another dime from me. Don’t shop here! Put these greedy losers out of business!

So I went to Petco to pick up my large bag of dog food that was on my subscription. It was gratefully loaded into my car. I didn’t notice the pieces of tape on the bag until it was shifted because it was underneath. But then there it was, a whole mess of tape covering a hole/gash/tear in the bag. It took a long time to get someone to lift it back into the store, explain to them why I wasn’t accepting it, and asking for a replacement. They didn’t have any more of this particular food so I had to wait another few days to pick up another bag. Such a rigamarole, extra time, and gas to and from. Petco should not be attempting to sell very expensive damaged goods.

Petco cancelled my order without sending any kind of notification or reason stated. I only discovered this after I checked the order details for a delivery time estimate. Now my cats are about to run out of food. Petco, with every mistake you make, there are consequences-- and you have now lost a lifelong customer. Will never depend on your shet service again. You've caused my sweet elderly cat with mouth pains additional suffering.

I just found out Petco does animal testing for some of their products ANIMAL TESTING, for an animal company, can you imagine? They use Marshall Biolabs for animal testing. After Ridgeland was shut down people who adopted the beagles were on a mission to find out who uses animal testing and PETCO DOES. JUST BOYCOTT THEM.

I placed my first order for rx dog food and there were two options during checkout - either upload your prescription yourself or let them request it from your vet. I uploaded the prescription because the website literally says it speeds up the approval process. After placing the order, there was no indication anywhere that my prescription had actually been uploaded. The next day, the order status changed to “Request sent to vet.” What? If I already uploaded the prescription, why is it saying that? I called customer service to confirm whether my prescription was on file. After dealing with some outsource, poorly trained representative with a very heavy accent, I was finally told they could see my uploaded prescription and that I should ignore the order status because their pharmacy would approve it within 48 hours. Two days passed. Nothing shipped. I called again. After waiting 15min on hold, another representative told me that it doesn’t matter if I uploaded the prescription, they still have to verify it with my vet. Then why even offer the upload option? Your own website says uploading the authorization will make the process faster.
To make matters worse, I called my vet’s office to see if they had been contacted. Of course they hadn’t. Nobody from Petco had reached out. So I called them for a third time. The rep, again with a heavy accent, kept explaining things that had nothing to do with what I was asking. It honestly felt like he wasn’t even listening. Eventually he understood my concern, and when I asked him to check with the pharmacy, he told me they were closed because it was Sunday. Except…it was damn Saturday in the US. The pharmacy was absolutely open, and a previous rep had already confirmed their hours. It was Sunday where the call center was located. That guy didn’t even think to check the time zone when gave an answer. On top of that, he kept apologizing because they were having technical issues with their phone system. After spending nearly 30 min on the call, it disconnected and nobody ever called me back. It’s embarrassing that a multibillion dollar company can’t afford competent customer support. Now it’s actually Sunday, so the pharmacy is closed. They also told me they’ll cancel my order if my vet doesn’t respond within five days. Respond to what? Nobody has even contacted my vet.
At this point, I’m probably just going to cancel the order myself.
Absolute joke of a company!!!

I just visited the N Powers Blvd store (#01408) in Colorado Springs and was amazed at the cleanliness of the store. It was well organized and the staff were so polite and welcoming. I want to thank Samuel for making my visit so memorable. I have visited another Petco store and have not been impressed.

I have been purchasing RX cat food from Petco for a long time. My vet has sent several RX's per their request for Hill's C/D cat food. I have always been able to purchase both dry and canned food. Beginning with my last renewal in April 2026, my autoship order only contained dry food, and the order said C/D canned food was cancelled due to supply issues. May 2026, same thing. No notification, no request to change to a different flavor. I chatted the customer support team to explain for over an hour to attempt to fix, no luck. I emailed the customer support team who my case was "escalated" to starting on 5/30/2026. I have gone back and forth with them via email for almost 3 weeks now. First, they said they only had a RX for dry food, then only for canned food. Then they understood the problem, and could use the Rx for C/D food for canned and dry, then they could only send dry. My cat eats both, I have had to pay for several vet calls and RX's to be sent for clarification and STILL they can't get it right. Then, they said they only had an RX for dry food, the next week they said they only had a RX for canned food... it is ALL THE SAME FORMULA, just different versions of the SAME FOOD.

I started asking on May 30th how to transfer the RX to a provider that could fill it, with no answers, then told they couldn't send me a copy of the RX OR Transfer it.. for 3 weeks and HOURS of emails and time dealing with this incompetence, I still have not food, no RX, no transfer of RX and a cat with no RX food waiting to get a bladder stone because of the sheer incompetence and lack of understanding and compassion of a basic chain of events. They have no desire to fix problems, troubleshoot or provide customer support. Just excuse after excuse and changing from one story to another. DO NOT USE PETCO for your RX PET FOOD!!

I ordered on Thursday with a two-day shipping thing according to their policies it is now Tuesday night next week and no movement at all I'm shipping no help from customer service and no more money going to Petco. The fish will probably die within 2 days and I'll wait a week to get my order LOL typical

First of all this time? Obviously things that are wrong there are already known about. for hours , even ate bologna sandwich,..... Had to go home. Even if someone said the fish, 20 fish top of the tank would get something which explains dead fish at the bottom, betta fish I would love to see their fitted and I have all weekend but you have yesterday's all day tape so please don't have your employees actually feed today because unless you feed every other day instead of everyday you will look really bad

I think Petco may need an employee overhaul. I had the worse experience at the Carrollton location over a simple misunderstanding. It’s unfortunate. Then my best friends took her dog there the very next day and had an even worse experience. Are the groomers qualified groomers? I’m so disappointed.

We waited over thirty minutes for help. Sales person said she was in the bathroom we had been to the bathroom also it was open must she must of been hiding in the one that was out of order. Crazy place never again!!!!

I wish i see those reviews from people before, i can confirm every negative review here, you deserve 0 star

Do not sign up for their petco membership. They will not let you cancel. Worst store and customer service.

VERTO SERIOUSLY INJURED MY 6LB CHIHUAHUA COSTING ME OVER $500 IN VET BILLS AND PAIN MED.S.

I WILL NEVER AGAIN DEAL WITH PETCO HARMED MY DOG, COST ME OVER $500 IN VET BILLS AND PAIN MED.S AS A IRREFUTABLE RESULT OF VETCO INJURYING MY DOG. I INFORMED VETCO/PETCO CORPORATE OF HIS INJURIES WITHIN A DAY AND HALF FOLLOWING OVERLY AGGRESSIVE VACCINATION INJECTIONS. THEY ALWAYS INFORM YOU. THE DOG MAY BE SORE AT THE INJECTION SITE, WHICH WAS HIS BACK HIP. SO I WAS VERY CONCERNED. HE'D NEVER BEEN IN THAT MUCH PAIN FROM VACCINES BEFORE. BUT BY DAY AND A 1 WHEN HE STILL WOULD NOT EAT A TREAT, I GO NEAR HIM. HE WOULD WHIMPER, COULDN'T STAND ON HIS BACK LEG. IT WAS CLEARLY AN EXCRUCIATING PAIN WOULDN'T DRINK. I'D HAVE TO CARRY HIM TO VARIOUS TREES IN THE PARK. SO HE'D GO PEEPEES, CAUSE HE COULDN'T PUT ANY WEIGHT ON HIS BACK LEG. VETCO AKA PETCO CORPORATE OFFICER INSTRUCTED ME TO TAKE HIM TO HIS VET RIGHT AWAY, SEND THE BILL FOR REIMBURESMENT. TONS OF ADDITIONAL BACK-AND-FORTH COMMUNICATIONS WHERE THEY FEIGNED CONCERN ABOUT TUXEDO IN EMAILS. HOW'S HE DOING? WERE YOU ABLE TO GET HIM TO THE VET? OF COURSE, I SAID, IMMEDIATELY CONTACTED HIS VER THE GOT HIM IN URGENTLY. HE WAS IN SO MUCH PAIN? THE VET I WAS CONCERNED. THEY HAD CHIPPED THE BONE IN HIS HIP, SO DID X. RAYS, EXAMED HIM THOROUGHLY, PRESCRIBED PAIN MED.S FOR HIS EXCRUCIATING PAIN. AS VETCO CORPORATE OFFICER INSTRUCTED, I SENT THE BILL, CLINICAL NOTES THAT'S SPECIFIED. THE INJURIES WERE FROM 2 VACCINES. YOU HAD JUST HAD A DAY AND A HALF BEFORE.I TOOK HIM INTO THE VET. TO DATE ROTTEN A... HOLES HAVE NOT REIMBURSED $500+/- IN VET BILLS, XRAYS, PAIN MED.S FROM THE INJURIES VETCO INFLICTED ON MY DOG.

I AM GOING TO FILE FORMAL COMPLAINT WITH THE VETERINARY BOARD AGAINST THEM AND IF THAT DOESN'T RESOLVE IT, I'M NOT REIMBURSED, I WILL SUE THEM IN SMALL CLAIMS. COURT TO RECOVER THE COST OF THE VET BILLS. MY LAST TIME COURT COSTS, PLUS INTEREST FROM THE DATE OF HIS INJURY ON THE CUMMULATIVE COSTS ON MY CREDIT CARD AND AS STATED, VET. BILLS, MY LOST TIME, COURT COSTS, ETC. UNTIL PAID.

THEY ARE DESPICABLE, UNCONSCIONABLE, THEY INJURED MY DOG TOLD ME VERY SPECIFICALLY, TOLD ME TO TAKE HIM TO THE VET AND SEND THE BILLS I DID EXACTLY AS INSTRUCTOR THEY HAVE NOT REIMBURSED ANY OF THE COST AND HAD THE AUDACITY TO SAY, WELL, WE'RE NOT ABSOLUTELY CERTAIN. THE 2 VACCINES THAT WE GAVE HIM WERE THE VACCINES THAT CAUSED THE PROBLEM. ARE YOU EFFING, KIDDING ME WITH THIS!!/?? HE'S A 6 POUND CHIHUAHUA HE DIDN'T HAVE ANY OTHER VACCINES. HE COULDN'T IT WOULD HAVE KILLED HIM. THE "ONLY"VACCINES ARE ON RECORD AS IS LEGALLY REQUIRED BY THE LICENSING VET BOARD WERE DONE AT THE TIME BY VETCO.

IF ANYBODY READS THIS AND HAS HAD SIMILAR TROUBLE WITH THEM AS I SEE, OBVIOUSLY THEY HAVE A HORRIBLE REP. JUST 1 OR 2 STARS. PLEASE IMMEDIATELY FILE WITH THE VETERINARY BOARD ( DOESN'T MATTER IF IT WAS SOME TIME AGO THAT YOU HAD AN ISSUE WITH THEM. DOESN'T MATTER, THE IMPORTANT THING IS TO NOTIFY THE VETERINARY BOARD. IF WE DON'T DO SO, NO ACTION WILL BE TAKEN AGAINST THEM FOR CONTINUING TO FAIL TO PROPERLY TRAIN THEIR STAFF TO ENSURE THEY ARE STOPPED FTOM HARMING MORE ANIMALS IN THE FUTURE) WITHOUT COMPLAINTS TO THE VETERINARY LICENSING BOARD NO ACTION AGAINST THEM/ NO REPRECUSIONS WILL OCCUR
THAT ALLOWS THEM TO CONTINUE THEY'RE HORRIFIC PATTERNS AND PRACTICES EMPLOYING UNTRAINED/ UNDUNTRAINED ANIMAL INJURYING STAFF. THEY WILL NOT BE PREVENTED FROM HARMING ANIMALS.

ELECTRONIC SIGNATURE
PAMELA SNYDER 5/27/26

BEWARE: The Petco company will upgrade ypur "membership" and start charging you. Be sure you understand these changes or you will get monthly charges and it is difficult to get them stopped
Do not shop from Petco

I've a cat that requires a very specific diet of hydrolized protein for extreme allergies. As a pet supply and care company one would think that they would take this and all things pet related very seriously. They don't. They continously cancel prescription food orders with a prescription ON FILE that I look up and see myself. Their reason over and over? Didn't hear from Vet. If I go into my profile it says "active prescription on file". I can pull it up and look at it. This is everytime I attempt to buy food from these incompetent fools, which is only when everyone else is out. Horrible company that you should certainly not be counting on for Veterinary care. This has gone on forever with multiple calls, emails, apologies, promises, etc. They simply cannot function in the simplest of tasks. Filling orders. Zero stars. Waiting patiently for them to go out of business and let someone step in with actual service.

Placed repeat order and was told 3 days delivery.... NINE days later it is still not here. Had to find a different source (AMAZON) since the product is used to deliver medication to our pet.

Petco wouldn't fill my dogs prescription for a simple flea treatment. The lemon Grove store told me it wasnt filled by there vet so they wont except it . Its a prescription from an emergency vet hospital. After petcos store "unleashed " told me to go to that store...i guess there not on the same page . So I wont shop at Petco or Unleashed again . My dog suffering from being eat by fleas and Petco wouldn't help out my 4 legged friend.