Petco Anmeldelser 

Girl totally incompetent.
They must have a real problem hiring people.
I wish that I had checked the reviews before I booked the appointment .
Walked out.

The Lake Charles, LA store was out of a specific puppy food they normally carry and when I asked the guy working the register if they had any elsewhere in the building his reply was, "If it's not on the shelf we don't have it". I then asked if he could order it, his reply was , "We get what they send us". Never a Sorry ma'am, we can't do orders, sorry we're out right now but expect a delivery..., just nothing. I won't be patronizing this company in the future.

If I could give a (0 ). I would I took my dog into the altoona pa petco near target and she said it would be sixty 65 dollars and then I got a 15 dollar cooler and she said my total was 106 and we waited 2 hours 30 minutes for he to say he was a not behaved dog and only give a little clipping and I told her it would be like going to McDonald’s and not getting her whole meal she said get out and your not welcome in any pet o I said good your customer service sucks there names were Julie and Lexi in altoona pa next to target they have very rude customer service

There was a green mushroom cat bowl that we ordered through the petco app that we thought would go well with the red one we'd seen at the store. When it arrived, the bowl was red, not green as advertised. In the specifications, the bowl's primary color is red which we didn't notice until after it arrived and had to search for. The picture on the app was of a green mushroom bowl. False advertising.
It was not broken and the rest of our order was correct.

I ordered 3 bottles of fresh pet water additive for dogs.I only recieved 2 of the bottles.They put a scrappy cat toy teaser in that I didnt order.When I tried to correct the problem I was treated like I was lying an that they couldn't help me.I will never order from them again.I will order from Chewy or somewhere else.I didnt deserve to be treated like that.I just want what I ordered.

ATTENTION: NEVER BUY LIVE FISH FROM PETCO IN STILLWATER, Use online services that deliver!!!I am writing to share some feedback regarding a recent disappointing experience at your Stillwater location. We recently purchased 16 fish from your store, and from the moment we received them, a majority of them looked incredibly rough. In fact, the employee at checkout explicitly noticed the deteriorating shape of a couple of the fish themselves. They assured us that it would be fine and stated it would be absolutely no issue to swap them out later if we experienced any problems.Over the course of the next day or two, six of those fish passed away—spanning two or three different varieties. The nitrate levels in our tank were completely normal and all other parameters were fine; it is clear that these losses were caused by severe stress and the poor, weakened condition the fish were in initially.When I attempted to return these six fish on a Friday evening close to closing time, instead of receiving the hassle-free help we were promised, I was instructed to take the dead fish on a 15-mile round trip back home, freeze them, and return later with a separate water sample. I even asked if the employee could simply take pictures of the dead fish while they were right there in the bag—allowing me to dispose of them safely rather than continuously transporting them, and ensuring I would only need to bring back a water sample. This reasonable request was denied. The employee also indicated that a replacement would likely be denied anyway due to nitrate levels, leaving me feeling that my time and business were not valued.Over the past years, my family has invested thousands of dollars at this specific store, upgrading to progressively larger tanks and purchasing all of our chemicals, media, heaters, lights, and specialty equipment here. Given our history as customers, we expected a more supportive and accommodating approach to customer service. Due to how this situation was handled, we will no longer be purchasing pets or supplies at this store. We strongly encourage management to reconsider its rigid livestock return policies and focus on better supporting customers.Recommended Home Delivery Alternatives for Stillwater HobbyistsInstead of dealing with rigid storefront policies, we highly recommend switching to specialized online delivery services that prioritize strict quarantine practices and customer-first arrival policies:Flip Aquatics: Outstanding choice for nano fish, featuring an ironclad 30-day health quarantine process and a 100% Live-Arrival Guarantee. They ship straight to your door via FedEx Priority Overnight ($34.99 flat rate, or entirely free for orders over $200). Excellent stock choices include the hardy Panda Cory Catfish and the vibrant Panda Platy.Aquatic Arts: A highly respected online retailer known for a massive variety of freshwater fish, rare invertebrates, and live plants, backed by an excellent arrive-alive guarantee.Aqua Huna: Widely praised in the aquarium community for offering incredibly affordable flat-rate shipping options and a dependable 3-Day Live Guarantee on their tropical fish lines.

En el pedir está el dar. A veces todo se alinea y las personas, sin saberlo, terminan ayudando a quien más lo necesita.
Siempre tuve la idea de que Petco era una tienda enfocada al segmento premium. Y sí, hay productos que pueden considerarse un lujo, pero también descubrí que, buscando bien las promociones, los descuentos realmente existen y pueden hacer una diferencia importante.
Registrarme en la aplicación fue muy sencillo. La plataforma es intuitiva, fácil de usar y me permitió aplicar cupones de nuevo usuario sobre productos que ya tenían descuento. Ese detalle hizo una diferencia importante en mi compra.
Uno de los medicamentos era para un perrito que vive bajo mi cuidado. Su historia es larga, pero basta decir que fue abandonado y hoy forma parte de mi vida. Gracias a esos descuentos pude comprarle un tratamiento que, de otra forma, habría sido mucho más difícil costear.
Además, cometí un error al hacer una de mis compras. Pensé que sería un proceso complicado resolverlo, pero fue todo lo contrario. Me sorprendió encontrar atención telefónica con una persona real, disponible para ayudarme. La asesora fue amable, paciente y resolvió mi problema rápidamente. En tiempos donde casi todo comienza con un chatbot, ese trato humano se agradece muchísimo.
Al día siguiente recibí mi pedido a domicilio. La persona que realizó la entrega fue igual de amable y profesional. Son esos pequeños detalles los que hacen que una experiencia de compra se vuelva memorable.
También quiero reconocer algo que pocas veces se menciona: aunque algunos productos tienen precios altos, encontré medicamentos con descuentos cercanos al 35% que no logré igualar en ningún otro establecimiento. Vale la pena revisar la aplicación antes de asumir que todo será más caro.
La app cuenta con promociones, sección de outlet, descuentos y un programa para programar compras futuras, algo muy útil para quienes tenemos mascotas y necesitamos mantener sus tratamientos al día.
Mi experiencia fue excelente de principio a fin. Cuando una empresa ofrece buenos precios, atención humana y un servicio que realmente funciona, también merece que se diga.
Gracias, Petco. Mi perrito y yo se los agradecemos.

I purchased the flagden Aqua Garden no dig nature pool. The description online States it is solar, but when opening the box and taking the pieces out is a hard wire pump only. The description is incorrect on the website in the details section. This is an expensive fountain and the air needs to be fixed immediately. I'm debating whether or not to buy a solar panel out of my own pocket, since I built it already without realizing the solar Fountain was not included, as stated in the description. I have a screenshot picture of the details on the website, but it will not let me upload pictures.

Boycott Petco until they stop having products manufactured in Jieyang, China. In memory of Wang Wang and her puppies. Major animal cruelty is committed there.

The overall experience with Petco was frustrating. I ordered some pet supplies and received an email claiming they were shipped, but they didn’t arrive for over a week. When I reached out to customer service, I felt like I was just shuffled around without real answers. They were polite, but it didn’t help my situation. At least when the package finally did show up, everything was in good condition. Still, the delay made it really difficult for me to keep my pets' needs met. I expected better, honestly.

Tried to do a return because my last ferret died and had unopened food. The manager wouldn't even give me a store credit. I never give out my phone number, and without it in their system, she wouldn't do anything. I'll NEVER do business with them again, and I do a lot of purchases for animals since I'm so involved in rescue.

Ordered a bag of cat food because I needed cat food for same-day delivery. They sent a bag of expired food.

stay away from this place for Meds for your dog or cat. They charged me $440.00 for simparica flea & tick. after doing some research got from my veterinarian for $350.00 a $90.00 difference. they would not take it back or even make and adjustment. do you your home work I didn't

There was dead fish in the fish tanks. Everything smelled even though its a pet store it just smelled. The fish tanks had algae and filth growing inside. The store was kinda mixed up as prices were either hidden or in the wrong spot. Nobody was really around took 5 minutes to find a employee. Not the best pet store and unclear sales

I understand that they get their products elsewhere but I went in to get crickets and mealworms for my bearded dragon I purchased 2 containers of 100 mealworms and got them home only to find out in 1 of the containers was just sawdust with just 8 live ones and 5 dead ones this is BS at 7.99 a pop I got ripped off ,I will be going back to get my money back and will never step foot in a petco again!

Extremely disappointing online fish order experience — no communication and no accountability
I ordered Ember Tetras from Petco on July 9, and the order was promised to be delivered on July 10. It has now been over a week, and I still do not have my fish or any real information about where my order is or when it will arrive.
I have contacted Petco multiple times, and every time I receive the same response: that I will get an update from their vendor within 24–48 hours. Those 24–48 hours keep passing with no update, no solution, and no actual explanation. I feel like I am being given repeated promises instead of real customer service.
When you order live fish, timing and communication are extremely important. These are living animals, not a regular package that can sit somewhere indefinitely. Petco should have a reliable tracking system and should be honest with customers when there is a problem with fulfillment.
This experience has been extremely frustrating. I expected better from a company that sells live animals. I hope Petco improves its online ordering process and vendor communication so other customers do not end up in the same situation.

I just recently bough 2 bags of acana cat food at Petco in Versallies, Kentucky and got side tracked by a phone call and accidentally went off and left the cart sitting in the store with the food. I called back the next morning and explained the issue and the employee looked on the camera and called me back and told me that they seen me with the cart with the food inside the store and that it was there and I could come and pick up my food at anytime, then I got a call from the store manager, her name is Ashley, she proceeded to tell me it was my fault that I left the food and that she was not going to honor replacing my food and that her employee did not have the right to tell me I could come and get it that she was the store manager and she was definitely not going to give me the food back. Unfortunately she left me no choice but to call petco corporate office. Corporate office was really nice and gave me enough credits points to go back and get my 2 bags of food and they said that she should have honored what her employee said, but even at that, she should have honored it herself, especially since they seen me on camera with the food in my cart, and that she should know what their policies are. She seems to carry around a big chip on her shoulder wanting to act like the big guy, but petco customer service corporate office did assure me they would deal with her. I have bought cat food down there for years and years. I'm not sure i can ever look at that particular store the same way because of a store manager like her. It's pretty petty what she tried to do since she sees me in there all the time and knows that I buy that pet food on a regular basis and knows that I payed for the 2 bags and it was left in the cart by me that was perfectly clear by the employee that the food was inside the store. It almost feels like she was possibly trying to keep the pet food for herself. I think petco needs to re-evaluate there manager staff especially at the petco in Versallies, Kentucky so please if you have a problem don't let them con you please touch base with their corporate office about your issue to see what could be done.

I had an appt to get my dog(teacup yorkie) groomed and bathed and nails grinded. The total would be 50$, 35 for cut and bath then 15$ for nail grinding. Well they called and said they could not service him bc he sits. As simple as this seems they chose not to proceed with his service. When I picked him up I still had to pay 34$, that was for a bath!! Why would I pay the same price for just a bath as I would for his whole cut and bath. This is ridiculous. I was told to take him to a professional groomer(the associates words). What are you then? I’m curious to know why you bathed him without asking me to do this when you called and said they could not service him. I would not have had any service done once you informed me about him sitting. I can give him a bath at home but I can’t cut him. Without the cut I don’t need the bath. There should have been an agreement for them to do the bath. If I could I would not take my dog back there. Mind you they groomed him last month with no issues, maybe he was having a bad day but to say you can’t bc he’s sitting, that’s ridiculous.

First and foremost, please know that this is not a complaint of any sort. It is simply feedback and a suggestion regarding Petco Grooming. I also want to emphasize that this has absolutely nothing to do with customer service or your staff. Everyone I interacted with was friendly, professional, and helpful, and I was very pleased with how I was treated.
My feedback is more about the overall value of the grooming service itself.
I have typically used Petsmart Grooming for my dog, Bear, simply because I used to live closer to a Petsmart location. The other day, however, my Petsmart appointment was canceled because the groomer called in sick, and all of the locations near my new home were fully booked. I decided to check Petco, hoping I might get lucky with a last-minute appointment. To my surprise, I found that two nearby Petco locations each had multiple appointments available within an hour.
When I arrived, the groomer informed me that my dog was listed as a medium-sized dog in the appointment. I honestly do not recall being asked that question during the online booking process, and I can assure you that was never intentional. Bear is an 80-pound Shepherd mix, and I don't think anyone would successfully pass him off as a medium-sized dog!
I was then told there would be an additional $30 charge because of his size. I was honestly caught off guard. I have used Petsmart Grooming as well as grooming services through dog daycare facilities, and I have never been charged an additional fee based solely on his size. I had already added the de-shedding package, so the total was continuing to climb.
The primary reason I scheduled the grooming appointment in the first place was because Bear had been shedding heavily due to stress from a recent move. That's why I specifically chose the de-shedding option.
What surprised me even more was that less than an hour after dropping him off, I received a text saying he was ready for pickup. To be clear, I am not a groomer and certainly don't claim to know the proper process, but I have never had Bear's grooming completed in an hour before. Every grooming appointment he has ever had elsewhere has taken at least two hours.
When I picked him up, I paid approximately $116 for the service. Unfortunately, it was immediately apparent that the de-shedding treatment had not produced the results I was expecting. During the drive home, there was just as much hair flying around my truck as there had been before the appointment.
I understand that dogs shed. That is simply part of owning a dog. However, to provide some context for my disappointment, my typical Petsmart appointment includes a bath and their Furminator de-shedding treatment for about $76 before tax. My dog is already registered in their system as an extra-large breed, so there are no surprise size adjustments. I don't purchase additional add-ons because I simply don't need to. The groomers there consistently spend two or more hours with him, thoroughly brushing and removing loose undercoat. The difference is noticeable immediately. After those appointments, I don't have dog hair floating around my vehicle on the drive home.
I realize this may sound like a comparison, and in many ways it is. As a customer, I can't help but compare the value received. In my experience, I paid roughly $116 at Petco for an extra-large dog with a de-shedding package that was completed in about an hour and produced little noticeable improvement in shedding. By comparison, I typically pay around $84 after tax elsewhere for a much more thorough grooming and de-shedding service.
Again, I want to stress that I am not complaining, and I have no concerns whatsoever about the employees I interacted with. In fact, the second associate who assisted me during pickup was exceptionally kind and pleasant.
My only suggestion is that Petco may want to reevaluate its grooming packages and the value customers receive for the price being charged. Looking at appointment availability, I noticed multiple nearby Petco locations still had numerous openings available, even during peak afternoon hours. Meanwhile, I generally need to schedule at least a week in advance at any nearby Petsmart location. That may be worth exploring from a customer experience and value perspective.
Thank you for taking the time to read my feedback. I truly appreciate the service I received and simply wanted to share an honest customer perspective in hopes that it may be helpful.

Every time we go to Petco to get my dog groomed, they always shave her completely even if we ask them to keep her beard a little bit longer. They completely shaved it off saying that her beard was too matted yet I brush your beard often would not recommend if you’re trying to get a pacific design or haircut on your dog .