The property (Pentyak, Harlyn Bay) is truly exceptional. Fantastic location and views, immaculate property and very well equipped with lots of fun extras (treehouse! trampoline - and a slide from fir... Se mere
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We were let down by another company and Perfect Stays stepped in to find us a brilliant property without any fuss. A great and friendly service. Thank you customer team.
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We had a fantastic stay at Prennek House in Mawgan Porth. The house is beautiful, comfortable, and perfectly set up for family time. One of the best parts was how easy it was to get to the beach — j... Se mere
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Excellent service from start to finish . We stayed at Gwel Avor in Port Isaac …what a property ! Fantastic house in a fantastic location. Incredible views of the sea and 10 minutes walk into Port Is... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Perfect Stays specialise in unique and luxurious holiday homes across Cornwall, Devon and Somerset. With an exclusive range of 5* self-catering accommodation in spectacular locations, all our properties are finished to the highest standard, from stunning boutique homes to large waterside abodes and charming countryside cottages.
Kontaktoplysninger
Palmers Way 10b Palmers Way, Trenant Industrial Estate, Wadebridge PL27 6HB, PL27 6HB, Wadebridge, Storbritannien
- 01208 895 570
- www.perfectstays.co.uk
4,8
Fremragende
738 anmeldelser
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DO NOT stay at SEA BREEZES
DO NOT stay at the property SEA BREEZES, Daymer Bay, Cornwall.
The owner kept us waiting 3 weeks and then took our entire deposit and made false claims/reasons as to why they are keeping it with no evidence provided, outrageous!
We have used Perfect Stays many times before and never had this happen ever before!
We will never use your company again thanks to your property owners, which is such a shame!
5. januar 2025
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Oliver,
Thank you for leaving us this feedback after your stay at Sea Breezes, though we’re disappointed to see it was posted before your conversations with our team had ended.
At all our properties, the owner’s property management team take a great deal of care to ensure everything’s been left in a tidy and respectful manor after one set of guests depart and before another set of guests arrive. However, as discussed with you, the owner’s property management team found this not to be the case when completing the changeover following your stay.
We’d never retain a guest’s security deposit without evidence, so in line with our security deposit process, the owner’s property management team provided us with multiple photos of the damage that had been caused and the additional cleaning that was required after your stay. Our team then passed these photos onto you and explained why your security deposit had been put on hold. There was a three-week window where our team were awaiting the final costs from the owner’s property management company before confirming the charge, however we were in touch with you regularly during this time.
We’re disappointed that you won’t be returning to our properties in the future, but we appreciate your feedback nonetheless.
Best wishes,
Perfect Stays
Perfect Stays provide Perfect Stays!
My second positive review - and I think that says it all. We have used Perfect Stays for holiday rentals in West Cornwall every year for the past six years and have always found the team to be professional and friendly. Nothing is too much trouble, and the property management company they use - Coastal Keeping - deserves recognition too. Top marks to both companies, and I would whole-heartedly recommend booking a holiday through Perfect Stays. Finally - our two dogs love their Perfect Stays Cornish holidays as much as we do!
20. december 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Penelope,
Thank you so much for your kind words - we're thrilled that you've enjoyed holidaying in West Cornwall for six years and we hope to welcome you again in the future for more adventures and dog walks!
Best wishes,
Perfect Stays
Avoid Baobab and don’t use PERFECT STAY stay.
Probably the worst company I have dealt with in my 60 years.
Our accommodation cost £12000 and we experienced so many issues. The company tried to keep our deposit citing that we smoked in the house but non of us smoke. They accused us of damaging the property but they didn’t do a check in inventory .
The property lacked sufficient hand rails around the house, the pool area was unfinished , there was no table tennis , the lounge had a bucket to catch the leaks in the lounge.
This was a very special occasion as it was my 60 th and an opportunity to celebrate life as I have stage 4 cancer.
My nephew has a toddler and I have mobility issues and the house was not suitable for us . I flagged the issues on many occasions .
The house was not fit for purpose and was dangerous.
The Baobab in Padstow is a house to avoid and the company are also one to avoid.
We asked for compensation which fell on deaf ears.
Apologise if the English isn’t perfect as I am dyslexic
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Sarah,
Thank you for leaving us this feedback following your stay at The Baobab back in July. Despite our regular communication during and since your departure, discussing the issues raised and your claim for reimbursement of the full cost of the stay, we’re sorry to hear you remain disappointed with your experience at the property.
As discussed within recent months, our team were aware that the reason for your stay was a very special birthday and a celebration of life. However, we feel it’s important to re-iterate that no clear guidance was given to us on the extent of mobility limitations you’d need to consider at this property. This is also something we wouldn’t feel fair or appropriate to make an assumption about – our team can only provide the best possible guidance on the information they’re given. It goes without saying that if you had informed us you required the use of handrails, we would have informed you before booking whether this was or wasn’t the case at this particular property. As discussed with you, The Baobab was the initial property you had already selected from our portfolio of over 80 properties, rather than it being suggested to you.
We genuinely appreciate your feedback towards this property not being suitable for disabled guests. We pride ourselves on providing helpful and accurate details about the accessibility of our properties. It’s why we include extensive image galleries, detailed property descriptions, and tailored accessibility notes on every property listing on our website. On the “need to know” tab of The Baobab for example, we state “There are steps around the internal and external areas of the property”, and “If you’d like to check any specific information that may not have been covered in our descriptions, please call us to speak to our Property Advisors”. Therefore, we’re confident we provided suitable accessibility information before booking.
Your refundable security deposit was put on hold after the owner’s housekeeping team found evidence of smoking (cigarette ends inside and outside the property) while carrying out the changeover after your stay. As discussed, there were also multiple cleanliness issues and areas of damage found after your departure, which required additional time to rectify.
As evidenced following your stay, the pool area was fully functional, and signed off by an external health and safety professional. It’s also been enjoyed by multiple guests, with no similar feedback. The table tennis table had been listed as a facility on The Baobab’s property listing. While this unfortunately wasn’t available during your stay, the owners also provided a pool table to ensure guests weren’t without a similar facility. Again, we’re very sorry you don’t feel this was sufficient.
We recognise the leak in the living area was an unfortunate and unforeseen maintenance issue. While the owner’s property management company regretfully weren’t able to fully rectify this during your stay in July, they were able to limit the impact, and checked in regularly to offer further assistance.
Overall, we’re sorry you were disappointed by your experience at this property, but appreciate your detailed feedback nonetheless.
Best wishes,
Perfect Stays
I cannot begin to tell you how magical…
I cannot begin to tell you how magical it was to stay at Owl's - we went to celebrate my husbands 50th and it couldn't of been better. The Facilities are first class, exceptionally clean, spacious and just utter luxury. So much so we have booked again for December 2025. We literally can't wait to return. Highly recommend. The service from Perfect Stays is 5 star. You cannot go wrong if you book to stay here.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Lesley,
What lovely words! Huge thanks for writing us a review - it's great to hear you enjoyed your time at Owls.
We look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Fantastic stay at Tater Du
Fantastic stay at Tater Du. Great location. The photos don't do the garden justice. The long reed grass have grown since the photos were taking make the garden feel magical and secluded.
Highly recommend.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Joss,
Thank you for writing us a kind review, which our team were delighted to read. We're pleased to hear you enjoyed your holiday at Tater Du, and look forward to welcoming you back soon.
Best wishes,
Perfect Stays
Wow what more can be said!
Beautifully well appointed property, has absolutely everything you could possibly need. Great views of the camel estuary from the living/kitchen area. Property very dog friendly with secure garden area. Perfect location, minutes from Padstow town centre. A perfect stay!
21. december 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear A,
It's so lovely to hear from you with this kind review, thank you. Our team are delighted to know you enjoyed your stay with us, and will look forward to welcoming you back.
Best wishes,
Perfect Stays
A great Christmas Holiday
Three generations of our family has a great Christmas break at SunnySeven. The house has been modernised to the highest specification, the log fire was excellent. The boys enjoyed enjoyed tennis and darts, we all enjoyed the location and had a family swim on Christmas Day.
Highly recommended.
22. december 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Mike,
Thanks for writing us such a lovely review after your Christmas stay at Sunny Seven. We agree it's a very special home for celebrations, and good on you for getting out in the sea!
We look forward to welcoming you again soon.
Best wishes,
Perfect Stays
A truly Perfect Stay !!!
We were so impressed with the property at Gwel Arvor during our holiday in December 2023, that we booked at Kilden Mor for December 2024.
The standard of both properties is truly excellent and we would thoroughly recommend booking any of the Perfect Stays properties based on our experience so far.
7. december 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Duane,
What a fabulous review - our team are thrilled to hear you enjoyed your recent stays with us at Gwel Arvor and Kilden Mor. We'll look forward to welcoming you back!
Best wishes,
Perfect Stays
Deposit Robbery
Deposit Robbery. Our whole deposit was withheld as a result of damage that took place prior to our visit, and with no evidence to support that the damage was not there prior to our check in, over £1,000 was taken from us. Very unsatisfactory, and would urge caution as there is no tenant protection (Ombudsman etc.) that you can fall back on.
Contrary to response below, there was no photographic evidence as suggested, simply a retrospective letter (in haste) saying that they didn't notice anything before. Regrettably, we reported the damage once we noticed it - punished for our honesty!
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Seb,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you're unhappy with the outcome regarding your security deposit.
Please be assured that we take these situations very seriously and carried out a thorough investigation before the property owners reached their final decision. The damage in question was assessed by a professional and confirmed by the owner’s housekeeper to have been absent prior to your arrival. This assessment, along with detailed records and photographic evidence from both before and after your visit, formed the basis of the owners’ decision to charge for the damage caused.
We understand that this outcome is disappointing, and we appreciate the conversations we had with you to provide clarity and justification for the security deposit hold. While the cost of repairs exceeded the amount of your security deposit, no additional charges were applied.
We always aim to handle matters like this transparently and with care, and we’re sorry that this situation has left you feeling dissatisfied. Please know that your feedback has been taken on board by both ourselves and the property owners.
Best wishes,
Perfect Stays
We stayed at Breakwater in November 24
We stayed at Breakwater in November 24. The service provided by Perfect Stays was fantastic. They even arranged additional logs for the wood burner to be delivered half way through our stay. Thank you for the communication prior to, during and after our stay. Have already been recommending Perfect Stays to family and friends.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Lynda,
A huge thank you for leaving us this lovely review. Our team are very happy to hear you enjoyed your stay with us at Breakwater, and truly do appreciate your kind words.
We look forward to welcoming you again soon.
Best wishes,
Perfect Stays
First time used Perfect Stays
First time used Perfect Stays. Stayed with family in Nightjar. This property is the best house we have stayed in! Kitchen fantastic, log fire fantastic, plenty of logs. Hot tub brilliant with great views as has rest of house . Fixtures and fittings are superb and everything is of high quality. Lighting is really effective. All in all I would use Perfect Escapes again without doubt. Lovely follow up call when we were here which was appreciated. Leanne property manager very helpful. If thinking of coming to Nightjar don’t doubt just come! Thank you for a great venue/location/property for our weekend away. 👍
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Martin,
What a lovely way to start the week! Thank you for leaving us such a kind review. It sounds like you've had a brilliant stay at Nightjar, and we'll be sure to pass your comments onto Leanne.
Our team are looking forward to welcoming you again soon.
Best wishes,
Perfect Stays
Thank You ☺️
This was the first time I had used Perfect Stays for our annual family UK holiday.
Great experience from all the team, and the communication was fantastic.
We stayed at Nightjar in Somerset, which was a stunning rural gem, and just perfect for a peaceful getaway 😊
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Kerry,
The team are delighted to hear you enjoyed your time at Nightjar - thanks so much for leaving us a review.
We'll look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Fantastic stay at Roscarrock…
We had a wonderful stay at Roscarrock with Perfect Stays. The house was fantastic for two families and so well presented. Perfect Stays were also able to change the dates of the rental to fit our family timings. Everything ran very smoothly and they provided all the information required for a great holiday.
19. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear JJ,
Our team are so pleased to hear that you had a lovely stay at Roscarrock - it certainly is a very special home.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Excellent Choice for family holiday
We made an excellent choice to have Clifftop as our family holiday this year. Ideal for all ages with exceptional facilities and equipment. Stunning views and only a few minutes walk to the beach.
We were disappointment not to be able to book for the same week in 2025 and not giving the option upon leaving. So book early!
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Carol,
Thank you so much for taking the time to leave us this review. We are so pleased to hear that you and your family had a wonderful time at Clifftop.
So that you don't miss out in future, contact our team directly so that they can sign you up for our advanced reservation list.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
We have used Perfect Stays for several…
We have used Perfect Stays for several years now and always receive a first class service. Willow's Rest in Dulverton was amazing. Looking forward to our next vacation!
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Suzanne,
Thank you so much for leaving us this kind review. We're delighted to hear you enjoyed your stay at Willow's Rest!
We look forward to welcoming you again soon.
Best wishes,
Perfect Stays
KILDEN MOR
KILDEN MOR. Third year and still has the “Wow” factor. Perfect location and amazing facilities. Superbly maintained property.
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Steve,
Thank you so much for taking the time to leave us this review. Our team are so pleased to hear you had another lovely stay at Kilden Mor.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Probably one of the nicest places we…
Probably one of the nicest places we have stayed - the weather helped.
The accommodation was perfect - lots of space and very close to town centre and the beach.
The steps were a challenge on the first day with all the shopping delivery - but it was fine.
The views the facilities and the support from PerfectStays was great
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Matthew,
Thank for you taking the time to leave us this review. We are so pleased to hear you had a wonderful time.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Owls at Morgan Porth
Owls is a quite magnificent place to stay and explore the surrounding area. Beautiful sea view from either the balcony or inside looking out through the wall to wall glass. The views are enhanced by the upside down configuration of the house and works well. The upstairs having a fully open arrangement makes it very cosy with different areas defined to add to the definition of the vast open space. Very quiet inside and out and just a very homely feel to it complimented by ample parking just outside the front door. We would certainly recommend this place to anyone.
28. september 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Mark,
Thank you for taking the time to leave us this review. We are so pleased to hear you had a lovely time at Owls and made the most of those beautiful views.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Excellent experience at Breakwater
Excellent experience at Breakwater, Sennen. The accomodation was first class, location fantastic and the Perfect Stay staff very friendly.
From the start, the process was easy and great start with a welcome hamper waiting! Thank you
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Margarrt,
Our team are so pleased to hear you enjoyed your time at Breakwater - it certainly is a beautiful property. Thank you for your kind words about our team, it really means a lot to us.
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
Thank you for a 'Perfect Stay'
This was our first time using Perfect Stays and we weren't disappointed. From the first contact to the last everyone was really helpful and knowledgeable about the properties. We stayed at Daymarker near Fowey. Beautiful Property, very comfortable and well equipped with fabulous views from upstairs towards the coast. We appreciated the welcome hamper which was full of local goodies. The location was great, just off the road but far enough to be quiet and we didn't hear the traffic at all and couldn't see the road from the property. It was also possible to walk in the fields surrounding the property. We had a lovely relaxing week exploring the area and walking the coast path but it was always good to return to Daymarker and to make use of the outdoor pool, even on the wettest day!
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Perfect Stays
Dear Vivienne,
Thank you for taking the time to leave us this review. We are so pleased to hear you had a wonderful stay at Daymarker. It sounds like you made the most of exploring the local area while in Cornwall too!
Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.
Best wishes,
Perfect Stays
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