Perfectcorset Anmeldelser 

Don’t purchase anything !!!!! Outrages!!!! This company charges you for £32 to return the purchase. Or they ask you to repurchase with a price of £39. I have never seen such a ridiculous thing. Don’t buy anything from them!!!!

They sent me an extremely poor quality top passing as a corset. There is no boning in this item made of low quality material. It wasn’t worth the $77 I paid. I didn’t even try it on, and immediately on delivery, I requested a return address as per their 14 day policy. When I didn’t get a response, I filed a case with PayPal to enable me return the item on item. Sure enough, that got them to send me an email; see below verbatim:

“Thank you for reaching out to us regarding your recent return and refund request. After reviewing your case and considering the condition of the product you want to return, we have decided to process your refund.

Due to the relocation of our U.S. warehouse, we are unable to handle returns this month. As a result, we would like to request that you return the items to our factory in China at your own expense.

Before returning the product, please consider the following options:

You can return the items by yourself. Please return the package as a gift or declare a value not exceeding $5 , please be aware that you will be responsible for any taxes and shipping fee incurred during transit. Perfect Corset will not cover these expenses.
If you love our corsets and want to avoid return shipping charges, you can choose to keep the corset and we will refund 30% of your payment.

The return address is as follows:

Qituo Business A105, Intersection of Baoyuan Road and Gushu 2nd Road, Baoan District,Shenzhen,Guangdong ,China, 518101, contact: chen ,+8613691626971 (Note: The recipient's phone number needs to be written on the returned package)

Please note that the item(s) must be returned in their original condition, unused, unwashed, and with all the items included in the original shipment. We kindly request that you provide the return tracking number within 1-4 days of receiving the return address. Unfortunately, we are not responsible for any delayed returns.

Once we receive your returned item, we will process your refund, which will include deducting the shipping fee. The refund process typically takes 3-6 business days from the time we receive the returned package.

The time required for payment channel refunds is as follows:

PayPal checkout: up to 48 hours business day
Credit card account: 7-14 business days (actual time may vary based on each card issuing bank.

Thank you for your understanding.

Best regards,
Jane from Perfect Corset”

PayPal closed my case in their favor, enabling these scammers to continue their scams. They are not US based. They advertise heavily on social media and give the illusion that they are, and that they’re reputable. The truth is that they are a scam organization in China defrauding people with their cheap products. DO NOT BUY FROM THEM UNDER ANY CIRCUMSTANCE.

Read all the low rated reviews on here and see the pattern of their scam.

The worse customer service I've had.
I live in Vancouver, BC and I could not find anything similar to their corsets from a local shop, and I get their ads every single day, so when I finally had a little extra to spare I bought one of their corsets during a sale.

First I sent some questions to their Instagram asking which style would be best to fit under clothes, but no one answered me for days, so I went ahead and bought based on the website description, scared the sale would end before they replied.

When I finally got it, I realized that style did not have the back padding, so I couldn't wear it under my clothes. Without the padding, the strings press against the skin on your back and it's incredibly uncomfortable. So I reached out to try and exchange it for the correct style that would be best for wearing under clothes, which their social media team suggested a few days after I made the purchase.

They said I could return it, wait for it to arrive to get the refund, and buy the correct one. Or I could pay $29USD extra, to get the new model and keep the first one. I accepted it because returning would take too long and I just wanted to wear the dang thing...

After waiting another couple weeks I received the new package and... they sent me the wrong corset. They sent me one with a bra. The cups were huge, and there was no way I could wear it... I reached out with photos explaining they sent the wrong one, and asking if they could send the correct one. Keep in mind every time I reached out it took days for them to respond, this entire process took MONTHS!

I spent a couple of weeks exchanging messages with them on their website chat, trying to get concrete answers to my questions, I would send one question and they would reply days later with something unrelated to what I asked. It was a nightmare. Finally, someone replied to me by email with more coherent answers, and finally responded that I would have to return the wrong one first before they could send the correct one, and gave me a return address.

I tried, I went to Canada Post, and they gave me this huge form to fill out for duties, and said that if it's wrong it could get stuck in customs etc. It would cost me $ 47 CAD to ship back, which the brand said they would refund after the entire process was over... I was scared, what if it got stuck in customs? I'd lose even more money... I never did this before, and it was their mistake to begin with... I asked for help, asked for a return label, and they said they couldn't do anything to help ship it back and that the best they could do would be a partial refund if I wanted to keep the wrong item instead of returning it.
I ended up accepting it because this has been going on for MONTHS and I just wanted to get this over with... now I'm stuck with two corsets I won't wear, which cost me a lot of money... I feel ripped off and they just acted like my experience did not matter AT ALL. :/

This company is misleading client. What they send me is totally different than what they describe. I didn't even try the product because of the material. I requested the refund so they email me back after 3+ weeks that
Thank you for reaching out to us regarding your recent return and refund request. After reviewing your case and considering the condition of the product you want to return, we have decided to process your refund.

Due to the relocation of our U.S. warehouse, we are unable to handle returns this month. As a result, we would like to request that you return the items to our factory in China at your own expense.

Before returning the product, please consider the following options:
The options are ridiculous. They want me to ship to China with my own expenses and my refund is only 15 dollars of 79 dollars purchase.
PLEASE DO NOT SUPPORT THIS COMPANY. SCAMMER

I wish I’d read reviews earlier. Terrible service and lie on return policy vs what they send in the email. I feel like someone runs business from outside of country as answers come out n the middle of the night US time. I can’t even say anything about the product as I do don’t even try it. The package came late and I needed to return. Fighting for a week to get address and steps to return, no luck, they keep offering exchange for fee, not even reading my email properly. I tried email and Instagram. Will credit card, my next step.
Please be careful.

Do NOT buy from this company!

Firstly, this is a total doggy company who claimed themselves NYC based - there is no company registration information on their website nor on US company registration record.

Secondly, they charged a very high delivery fee for one item, and told me free return. But sadly the corset I bought was in wrong size (suggested by their costumer service team) so I requested refund. They started their nasty bullying, see below their email:

'We are happy to offer an exchange for the correct size or a different style with a nominal exchange fee of $39.99.
If you do not wish to exchange, we can offer a 20% refund or a $20 store credit, both without requiring the return of the original product.'

They refused to let me return the item!! Unbelievable. Shameless.

I have contacted my credit card company to raise the dispute. I am not going to let these criminals go with my money!

Mérité zéro.
Marque qui vous prend votre argent mais qui ne vous le rend pas comme le demande la loi et néglige votre droit de rétractation après réception d’un produit qui ne convient pas.
On me demande finalement de le renvoyer vers la Chine avec un tarif d’envoie très élevé depuis la France , à mes frais bien entendu !
Et bien entendu les frais de douane et tout coups supplémentaires sont à ma charge !
C’est une honte.
Je suis en train de remonter la plainte à paypal.
Un conseil ne commander pas chez perfect corset.

I was a little scared after seeing the reviews and low rating but I received my order very quickly and the customer service people were very professional and prompt. The quality of what I received is wonderful and as advertised! I think maybe people with bad experiences may have been tricked by some other company with a fake site/similar name. I ordered two different items and nothing odd happened with my order.

Minderwertige Ware und wenn man diese retounieren möchte, will das Unternehmen eine Gebühr in Rechnung stellen und zusätzlich soll man die Rücksendung mit Sendungsnummer in die USA selbst zahlen

I honestly do not understand the bad reviews on here. Corset arrived after 10 days, it is absolutely gorgeous, well made, well fitting. I contacted the company in regards to the shipping time, got a prompt response… Will be buying many more ❤️

They will not allow you to return your items even if you were undergarments to try them on. Their website does not state that if you try them on AT ALL you can not return the item it just says it has to be tried on over your undercloths. They are NOT a US based company and have an inconsistent policy when it comes to exchanging their corsets. They told me they would exchange it for and extra $30. But from what I can tell the website says it is sold out of my size so it seems like even if I did trust them to send me another size there is not guarantee it will fit and I won’t just be out more money. With something as hard to properly fit as a corset they need to have a proper return policy and NOT outright lie on their website. The corset seems nice but it doesn’t fit so I have no way to know if it is actually good quality or not. Bad policy and they don’t give you a packing slip which they mention is “required” if you want to return something but we never got to that conversation because they were never going to accept a return from the get go.

Never refunded me after I returned my item. I purchased an XS and it was too small and too difficult to put on, so I just returned it in the same condition. I emailed the seller asking for a return label, and they instead kept offering my discounts on my next purchase. After the 5th time, I threatened to cancel the charge on my credit card and they finally sent me some sketchy address to mail it back. I had to pay for shipping and its been now over two weeks since they received my item and have not given me my money back. I ended up calling my credit card company and canceling.

Corset Didn't fit.
With an item that requires fairly precise measurements you would think the company would make the returns process easy right? So you can get the right product for you.
Nope.

"Our customers' satisfaction is our number one priority. (hahaha)
We offer a refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase."

So because I have opened the package and tried the item on I now must pay to return the item only to get a partial refund which could be as low as 10% as they don't state otherwise.

Absolute waste of time and money

Although I shouldn't be surprised as it item was shipped from China.

This company has the worst customer service I have ever encountered. They consistently write the same thing over email over and over again, nine resolving your issue. The return policy is absurd they only give you 30% and do not pay for the return label. Do not order from them. The bra size does not fit as comfortable and tying this corset is an ordeal in its self.
Product may look nice off hand but when you get it you regret you ever bought it.

Ripped within 2 minutes of wearing it 😧
I was loving it for the first minute and a half. Pretty shocked at the poor construction. It's a big AVOID from me.

Do not buy. I ordered a corset and a skirt outfit. Both were ridiculously small, and I went a size above their size guide just to be sure. The zip of the skirt had been stitched half way closed, but even then there was no way it was the size I ordered. Lesson learned

Mucho cuidado a la hora de comprar , luego no vas a poder cambiarlo ni devolverlo , las medidas no corresponden con los productos realmente, son mucho más pequeños

Do not order from this company. I placed an order in March. April 4 they sent an email saying my order had shipped, but gave me a BOGUS USPS tracking number. I have been emailing them & they don't reply. I am disputing the charge as FRAUD with my credit card.

Bestellung in Lieferung haben gut geklappt. Irritationen kamen auf als ich verstellte, dass die Ware überraschend aus China kam. Qualität ist in Ordnung. Jedoch passten die Artikel nicht. Rücksendung angefragt. Zügige Antwort. Jedoch scheint der Rücksendeprozess nach China unnötig kompliziert (knappe Fristen für die Aufgabe der Rücksendung). Außerdem sind die Kosten für die Rücksendung selbst zu übernehmen. Ich habe mich entschieden, das Angebot einer anteiligen 30 prozentigen Erstattung zu nehmen, statt die Produkte zurückzusenden. Der logistische und finanzielle Aufwand erschien mir einfach zu hoch. Insgesamt sehr durchwachsenes Erlebnis. Ich empfehle niemanden dort zu bestellen, der auf seine Nerven im späteren Leben noch angewiesen sein sollte.

I purchased two corsets from them in the size that I believed I would be, going off their size chart.
When they arrived, they did not fit as expected and I emailed them to get an exchange for the size that was needed.
I have emailed them at least four times with no response. I contacted them on Instagram and received very strange responses. They keep saying apologies for the late response and a heart emoji.
They kept saying over Instagram that they would send me a return slip via email which never came, so I asked again and they said they would send it over Instagram, which never came so I asked again, They said they will send it on Instagram. After three weeks of trying to contact them, I will be contacting my bank to sort this out.
I would recommend not buying from them until they have sorted out their customer service and return policy