Peacocks Anmeldelser 

this company sent me the wrong goods, I had to post them back at my expense and I have been waiting for the refund on the postage since August 2nd. Have sent proof of the receipts and have emailed umpteen times, have also spoken to three people who have assured me its being dealt with, but clearly its not. The amount mis £4.68 but that is not the point. I shall be pursuing them to the ends of the earth.

Well I had to give them one! I have shopped in Peacocks for over twenty years! Well I will not be anymore ! I went into today. I desperately needed just a carrier bag as mine had spilt with shopping in it. Asked if I could purchase a bag - told NO its know as " loss prevention " well it makes her sound important! Well as you cannot sell me a carrier bag in an emergency. I will never purchase in your shops again! Your loss!

I contacted customer service today as an item I ordered had not been delivered in the time frame given .. I spoke to Kyle , he was very helpful and it doesn’t look like I am likely to receive it .. he was very helpful at getting a full refund.
Though disappointed I didn’t receive my item .. I found the customer service very helpful..so thank you Kyle .

Very helpful thank you

I returned an online order in store at Withernsea on 2 September and still waiting for my return. Even Peacocks customer service online are just as incompetent. It’s now 4 weeks and despite numerous emails and phone calls I’ve still not been refunded because there doesn’t seem to be anyone competent enough to process it despite having all the emails confirming the items returned. Shockingly bad customer service all round. Peacocks don’t deserve to be in business.

Brandon on webchat was the ONLY person who helped me with a refund after two other people told me to keep waiting even though i waited a month already!

Valued member who actually helps. Thank you I appreciate it.

I have a Peacocks store near to me and it's popular .
Buying in-store and online is uncomplicated .
Two comments of note ;
1) More v-neck items please and in longer lengths would be great .
2) I am astonished that the models and celebrities involved in advertising and association with Peacocks brand (or any other for that matter) are willing to pose with their legs apart or in provocative poses as an example of how women/people are encouraged to or should sit in ordinary outfits is beyond me .
I'm no prude, but either being directed to sit/sprawl/pose as they do by photographers (or such like) sets no example to anyone who respects themselves or their own children .
Women are berated for their attitude to fashion yet they complain when disrespect is shown towards them - by men usually.
When I was a teenager, one of my aunts said to me ,
" Never put your body on a plate".
Women complain about sexual harassment. Fashion companies, celebrities, models and photographers are promoting every aspect of the types of abuse it invites.

This company is failing to follow distance selling rules, very shocking as these are clear consumer rights afforded to all online purchases.

What a shambles!

Had a problem with a delivery, was my fault put wrong address on the order. Sakia was very helpful and sorted it for me by refunding me and I'm going to reorder.

Excellent customer service, Sakia was very help and sorted my problem very quickly 🙂

Used to be my go to clothes shop.
Now all you have is tatty clothes advertised my washed up ‘celebrities’.
Every T-shirt is short to enable you to show your stomach off, even now with the autumn range. How about clothes that actually fit? We’re not all 14 years old. Even the jackets and coats for autumn are mid riff showing!! Why?!
Everything is bland and boring. All throughout summer, the Newton Abbot store had jeans in every shade of every colour imaginable & it took up one half of the shop. Who wants jeans in 35+ degree weather?
Sort it out!

Easy to order but shocking after sales.
They take no ownership of an un delivered order!

Why they persist in using the worst courier service Evri I will never know.

Peacocks say cannot contact Evri and only rely on what Evri decides to put on their system.
Peacocks reply is if you don’t receive your order we will refund, that takes 5 to 7 days.
I Requested they re package what I ordered and put to their shop nearby and i would collect from there. Informed that’s not an option.

Customer service and speed of refunds is appalling. Returned an item via post, they received it in 2 working days, refund received 28 days later. Return item in store, refund processed, 15 data later I'm still waiting for the money. Customer service telephone line and email won't help. Avoid.

Sadly Evri let them down
I ordered some clothes, they never arrived, Evri had the parcel, but failed to deliver it to me. I was issued a refund.
I placed another order, that also never arrived, Evri again lost it! I did receive my refund. It's a shame, I've used Peacocks online for many years, but I can't use them any more as long as they use Evri.

Purchased a summer top for my holiday this year from Peacocks Luton after one wear it started to develop a hole so tried to return to store ( but I did not have my receipt) they could see it was one of their bonmarche tops but point blank refused to exchange as I had not returned it within the 28day period which would only be ok if it was not faulty and had all the labels attached.
Frankly the staff service was appalling and very unprofessional will never shop with them again.

After having a pair of slippers fall apart I complained to customer service they offered to look at them. Sent them to the address given and they've lost them, they had given me the wrong address! They are very slow at replying to emails (if they reply at all) Have to repeat the story every time as no one seems to answer more than once. Customer service it is not. A month on and still no reply 😡

I would give zero stars if I could! Tried to return two items using the supplied label but the bar codes wouldn’t scan at the Evri parcel store. After two phone calls to customer services with two people who hadn’t got a clue, on the first call the phone was eventually put down on me and on the second call I was told to return them via the post office at my own expense and I would be refunded the extra money it cost me if I emailed my receipts as the labels were obviously faulty. Phoned customer services today and was told it can’t be reimbursed as I’d done it wrong and they shouldn’t have been returned via the post office! So now I’m almost £6 out of pocket because their idiots at customer service advised me incorrectly. I’ll never shop with Peacocks again. Utterly disgraceful 😡

I hadn’t received email confirmation of my order. Did web chat with Kyle who dealt with my query really quickly!

Awful customer service, unable to return items I bought on line to local Sudbury store as there internet connection was down. Staff not apologetic or bothered. Paid to return via evri, good were received by peacocks but refund never issued despite account saying order partially refunded. Contacted customer service on multiple occasions and told it would be escalated / refunded. Spend hours on web chat , still no refund. I’d say don’t bother ordering online