Peacocks Anmeldelser 

I experienced the worst customer service in your Exmouth store on Sunday, the 4th of October, I was unable to tell you the staff members name because her badge was hidden,she did not once acknowledge me she was miserable the whole time, if it wasn’t for the fact that my daughter was with me who has special needs, I would have complained there and then to the manager of the store and left the items I purchased,
This really upset my daughter because she thought the staff member didn’t like my daughter that’s why she didn’t speak to her.
This will be the very last time that I visit this store.
I’ve worked in retail for numerous years and would never not acknowledge any customer that comes into the store let alone a customer that’s actually purchasing £40 worth of clothing.
Absolutely disgusting customer service, it needs sorting as this is giving you a bad reputation.
Yours furiously
Anna Robinson

Returned goods in store 21st July and still awaiting refund. Have phoned and gone to store numerous times but still no joy. They know there was a fault on their returns system that day but seam unable or unwilling to resolve the issue. Will have to go to small claims if not resolved.

Visited Peacocks Watford and purchased a handbag. I had downloaded their app the night before for their loyalty card and a code TREAT20 for 20% off purchases instore and online. When I approached the till I explained I had the app and was "advised" by the assistant the points weren't worth anything! I said OK but I had 20% off code. She tapped this into the till and after a minute said "it's not working". I paid full price. I wouldn't normally have been bothered but her attitude was so unhelpful in a store that was not busy when I got home I e-mailed their customer services and asked 1) for my points to be added because they do add up to 10% off - so not worth nothing and 2) to ask what could be done about the discount.
The points have been added to my account but was advised if I wanted to try to claim back the 20% discount I would have to make another 40 minute drive back to the store to discuss with them. I fail to believe that in this day and age the discount cannot be given electronically even by way of vouchers - I was going to purchase more items from Peacocks but in view of this I shan't be bothering with them again.

I bought a brown and blue teashirt with beads on it I bought it about 3/4 weeks ago i wore it once and the beads are falling of on the first wear 3 are off already the rest of them have white threads hanging from them and are all ready to fall off.
I went in store and an assistant said I need my receipt I don t have it so I ve lost out on returning this item.

Incorrect item sent, postage refund still outstanding.

Peacocks sent me the wrong item, so I had to pay £2.99 to return it. Customer Services confirmed by phone on 29 August that my return postage would also be refunded.

The item cost was refunded, but not the £2.99 postage. I emailed on 8 September with my receipt and bank evidence, then contacted online chat on 17 September and was told it would be passed to a manager for approval.

I have since made a formal complaint and still haven't received a response or the £2.99 refund.

It's not about the amount — it's the fact that I've repeatedly been told it would be refunded and have had to keep chasing for something Peacocks agreed to pay.

Hopefully posting this here will finally get the issue resolved.

Sakia was very helpful and polite when I contacted with a missing order query, couldn’t ask for more really

I realised I had sent my order to the wrong address and quickly rang customer services to explain, before it had even been shipped.
Goodness knows what the woman heard because she sent it to absolutely nowhere in the UK it was a non existent address , after asking me repeatedly confirm it. Whilst I realise English was not the lady's first language, what is the point of putting someone on front line services to the UK, if you can't speak English. I sent two emails explaining the dilemma, rang again and they still got it wrong By this time I was so exasperated I sent a snotty email. I was told to expect a refund, which 9 days , and yes peacocks 9 working days., I have still not received.
I will never order off peacocks again, although I placed another order for the cancelled one, as I was reassured a refund was forthcoming. I will delete their app and never step foot in their premises again. Their customer service is chaotic and really just a complete waste of time.
If I could give you a huge fat 0 I really would. I have no idea why you have shut shops but don't deal with your customer service issues , which you've obviously outsourced..
Another customer bites the dust Peacocks ... Byeeeee

Went to look for summer trousers in the store in Luton. Razia went out of her way to find the stock in the basement. I ended up buying 3 pairs. Brilliant customer service!!

My experience with peacock’s customer service live chat with Sakia was super easy Sakia sorted out my problem quickly and efficiently and issue a refund straight away and was extremely nice and helpful 10/10.

Ordered 2 shirts which I did not receive as EVRI had lost the parcel.
However, I contacted customer services via web chat and spoke to Sakia who was very helpful and offered a full refund which she processed in minutes.

Never ever buy from Peacocks on line. If something doesn’t fit, no one, head office or shop, will give you your money back and you’ll spend ages on the phone to try and make them understand and you will get nowhere! Same if you take an online purchased item back to the shop, they can’t help either!
I had a really bad experience with them last year about a refund and had to go to my bank to step in in the end.
I see from others reviews this year, that nothing has changed and customers get the runaround from Peacocks. It’s very stressful and awful and the worst thing is that Peacocks really don’t care!
Don’t buy things from them on-online. Peacocks are absolutely useless!!

Well, where to start…because there is certainly a lot to say!
I’m extremely disappointed with the customer service I have received from Peacocks, particularly the way my complaint has been handled by Mr Wilkinson-Moore and Customer Service.

I bought a pair of trousers on 24 June which were flawed through no fault of my own. I took time out of my day to visit a store to return them, but there was no replacement stock. I had already made another trip to Peacocks to look for holiday clothes I had seen online, so this resulted in two separate trips and a lot of wasted time.

The trousers were the perfect length for me, and I genuinely wanted another pair. I would have bought more trousers had I found them in my size in store, but unfortunately the stock was limited.

I don’t believe I was asking for the world, just a replacement pair of trousers that had clearly arrived in store and been unpacked, only to be found to be faulty. Given that the fault was not mine, I don’t think it was unreasonable to expect Peacocks to make some effort to help resolve the situation.

I could not get the trousers in my local store and I couldn’t afford to spend the required £40 online simply to qualify for free delivery. I therefore had no choice but to buy my holiday clothes elsewhere. The trousers have since gone into the sale and sold out, so I have now lost the opportunity to buy the replacement I originally wanted.

I have been trying to resolve this since June. Customer Service were useless, so I eventually found an email address for Mr Wilkinson-Moore and contacted him directly. Unfortunately, communication has been extremely poor, and my emails to him bounced back at least twice.

I was offered 20% off online, despite already explaining that I couldn’t afford to spend the required £40 simply to buy one pair of trousers and qualify for free delivery. The other offer was to arrange a code for me to use in store. But how would I know when I would next be going to a store, and how long would I have had to wait to be sent an email with the code before I could actually use it?

Neither option was viable or made any real sense.

Instead of making me jump through hoops, simply sending me a code to use in store that was valid until at least December would have been a genuine gesture of goodwill. The product I bought was faulty and had been supplied by Peacocks. I shouldn’t have had to go to these lengths to resolve it, and I certainly shouldn’t have received such bad customer service in the process.

When did customer service become so disappointing and unnecessarily arrogant? You are there to help customers. You are not God, and you certainly shouldn’t act as though you are above the customers you are there to help.

I eventually managed to find an email address for June Carruthers, Group Company Secretary, and escalated my complaint to her. On 29 September, June replied to me saying that Levi would be in touch “later today”.

I waited from 29 September until 2 October, when I eventually received a response. Unfortunately, that response was again disappointing.

The staff in the Shirley store were lovely and were disappointed that they couldn’t help me. They are not the problem. They are the ones who have been let down by Head Office, Customer Service and Mr Wilkinson-Moore.

Peacocks can say the words “customer care”, but there is a big difference between saying you care about your customers and actually showing a customer that you care. Unfortunately, that is what has been missing throughout my experience.

I have seen and heard plenty of negative comments about Peacocks over the years. It’s a shame that when Peacocks returned to the high street, they didn’t think to be grateful for that opportunity and provide a better level of customer service, while actually making their customers feel valued.

The staff in the store were doing their best, but the people responsible for dealing with complaints and customer service have made this far more difficult than it ever needed to be.

To Customer Service and Mr Wilkinson-Moore: do better. You should be grateful you have a job to go to and remember that the customers you are dealing with are the reason you have a business to work for.

After this experience, I certainly won’t be rushing back. I’ll save my money and give Peacocks a permanent miss. There are plenty of products that I feel are expensive for what they are, and I would have to be pretty desperate to shop with Peacocks again, either in store or online.

For me, they simply aren’t worth the hassle and certainly not worth parting with my money. Based on my experience, I would advise anyone else to shop elsewhere, somewhere you are valued as a customer and your custom is actually appreciated.

Bought a cardigan which is short and wide, wish I'd sized up as didn't realise how short it would be. The brown colour is nice though and its soft. Also the cardi arrived with a plastic coat hanger in the pack. I don't want this and its unnecessary and just means I have to take it to recycling somewhere and be rid of it.

Absolutely terrible, my online order placed on 8th August was delivered to a closed store, then stolen. I contacted peacocks customer services they agreed to refund me in full including delivery charge, they emailed the confirmation to me. However 2 months later I’m still waiting for the refund ! I’ve emailed customer services 3 times, they take over 2 weeks to reply!
I’ve phoned customer services 3 times each time they state they need 10 days !
I received the first letter of refund confirmation 13th August confirming full therefore by law they should issue the refund within 14days ! This is an absolute nightmare !
I will NEVER use Peacocks online service again !
Useless customer support!

Very efficient , customer service from Tyson was excellent

Received the wrong refund amount and there is literally no way to get this sorted with them.
Useless on the phone and in emails and never a manager around to speak to.
I keep getting told my case has been escalated but I never hear back until I call again when this gets "escalated" yet again.
Going around in circles to get my money back.
Customer service is rude and unhelpful.

My wife could not find the size needed for a coat in the Porthcawl store. The staff was amazing; they offered to bring one back from a store in Mathynleth, some 80 miles away, as they were going to be working there, fitting out a new store. We had a phone call today saying the coat was in Porthcawl for collection. Thank you to all the staff at Porthcawl Peacocks for going above and beyond; truly 5-star service

Still waiting for a refund since Sept 1st, I am fobbed off every single time. They do not offer free return so I had to drive 20 miles to nearest store
DO NOT USE

A giftcard was ordered for me on 2nd September. 2 days later, I contacted the Live Chat and they said there was a problem with their emails and I must wait 10 days before chasing. After 10 days, I contacted Live Chat again and they told me to wait another 5 days. After the 5 days, they told me it had been passed to their Gift Card Team to investigate. I waited another few days then emailed them to put in a Formal Complaint. I asked to be sent their Complaints policy but they ignored that request. It is now 26 days since the giftcard was requested and I haven't received it, nor any acknowledgement of my Formal complaint. Never buy a giftcard online from Peacocks, as you won't receive it and they will fob you off and ignore your complaints.

Excellent store great value for money excellent staff