Peacocks Anmeldelser 

Returned an online order on 1st August. Still no refund. Bromgrove Store told me they had processed again but still nothing. Deputy manager told me she'd call me back with an update. Nothing. Customer Services are telling me they've never received my email complaint and despite the advisor telling me they would raise it nothing had been logged. Absolutely appalling. Have received my money back through a chargeback with the bank.

I would strongly advise not to order online from Peacocks. Ordered a plaid shirt, it was not as pictured or described on the website. In addition it smelled awful. As packaging was damaged and sleeves rolled several times, this was an item that had been tried on and sent back and resent to me without proper inspection. In addition 2 x furry hot water bottles had the plastic packaging torn. You can't wash or clean a furry hot water bottle that's going in the bed with you, can you? Unhygienic. Customer services were unsympathetic and unhelpful as i was unable to return the items due to a diagnosed condition. They wouldn't waver their rules. I'm done ever shopping there again. I lost £54.

Men’s cargo trousers. Seams falling apart after 2 weeks. Very poor quality

I was in Dumbarton store on Saturday 24th October ‘26. The young girl serving was enthusiastic, friendly, kind and an absolute credit to the company/store. I’m not a regular customer but she spoke about the Autumn/Winter range which such energy that I will definitely be in for a look !! Thank you ☺️

On 16th October 2026 I visited the Peacocks store in Newquay Truro. I was struggling with the app as a new customer and wanted to buy essential items for our holiday. I cannot remember their names but the 2 female members of staff who served me were absolutely fantastic. Cheerful, friendly and helpful.

I am trying to do them a favour, but their customer service team make it impossible.
I have two Peacocks' packages that have already been refunded because delivery was TWO MONTHS late (nice one Evri).
I have offered (4 times) to return these provided that Peacocks arrange and pay for the pickup.
They refuse to do this, they keep telling me to do it myself (and maybe eventually get it refunded) or take it to a shop.

Not happening. I will simply dispose of the items. Possibly donate them to my local charity shop.

No skin off my nose.

Returned item in store 17th September (tried the week before but system was down for issuing refunds !) I’m still waiting for Refund! Several emails that say the same thing ie ‘refund being dealt with’ and Telephoning Customer Services for refund update being a waste of time too. I cannot give no stars but I certainly won’t be buying from Peacock again.

Appalling customer service and no clear structure on how to escalate a complaint. My complaint still not actioned or escalated despite repeated chasing, just keep on getting same response which is your concerns will be responding to in 48 hours. I have heard this 6 times in space of one month. Still waiting for refund after 2 months despite having email proof from them confirming they will issue one.

Do not order online - ordered and money taken from bank - no confirmation email and no delivery - chased up twice using web chat to be told it’s escalated both times - then emailed as had no response - refused a refund as order showing not paid their end - hello I provided proof !!! Thankfully received money back going through my bank and disputing the charge 25 days after order made . Customer service emails were rude and not accepting of a fault their end. What makes it worse is I then received an email from feefo asking me to review the items I apparently hadn’t paid for !!

I saw a coat i like but don't do a size to fit me only do 12to14
16to 18
No 14to16 ask and was told they didn't do size i want so one to small or one to big

Spent a gift voucher (one for multiple different shops not just peacocks) on peacocks online. Had to return the items as they didn’t fit right and the quality wasn’t great. I received a partial refund of a few pence on my debit card as I’d had to top up the amount. The gift card was never reimbursed. Contacted peacocks. They said I should contact the gift card issuer as the refund “had failed”. I asked them why I would contact the card issuer as peacocks clearly still have the money. They took days to reply. Had to chase them to be told it would have to be escalated and they couldn’t explain why I needed to contact the card issuer. It has been days again and still no refund. I have asked why they can’t just refund me the amount to my debit card. No reply. So they have my £25 still. Terrible customer service. Wouldn’t ever order from them again.

Purchased online and returned to shop as item did not fit me. Emailed received to say refund will be 3-5days on the 5th day emailed to ask where my refund was and was informed my refund failed. Emailed again no response so I phone to be told it was going to be another 3-5 days. I will chase them up further until I receive my refund. I will no purchase anything online with them again.

I ordered a pack of hair rollers and the wrong size arrived. I spoke to Zahra and they refunded me straight away. Thank you

I had to check my returns had been received and Sakia was very helpful and reassured me that my items had been received and scanned into the warehouse.

Peacocks have shown total disregard for the staff if the Poundland store in Aberystwyth. They have purchased the shop and then shown no regard for Poundland to arrange for an organized closure of the store planned in December. Peacocks have changed the locks without consultation leaving the Poundland staff to arrive for work and being locked out from the place of work. What disgraceful behavior I will not be buying anything from a company which treats people do badly.

Brilliant customer service one message on a Sunday evening and the response was instant and had resolved my entire request! Agents name Zarah!

Ordered several items online to collect from store. Paid £1.99 for delivery which i thought odd for an instore collection. Ordered on the Friday ,received a text from evri saying they had the parcel on the weekend. On the Monday received a text saying they had tried to deliver but were unsucessful. They had tried to deliver to a shop within a shopping centre when it was closed!!!! That was the last message i received despite calling Peacocks several times and them reassuring me evri would redeliver. Surely if you use evri they are notified of the delivery window. Update ...called peacoks today only to be told evri have lost my parcel and they cant replace the goods i have paid for and not received and that i will have to reorder and wait 3 to 5 days for a refund. Moral of the story if you sell online make sure you use reliable delivery methods or you will loose customers . I will not be bothering to reorder .

I would give 0 stars if I could - I placed an order on 08/09/2026 and on the 11/09/2026 Evri chucked and left my order on my doorstep whilst I was at work, did not even knock my neighbours doors or anything just dumped it down a high foot traffic road near a university and so by the time I had got home my parcel was gone! I contacted peacocks customer service regarding this and they stated they had to wait for a manager to approve a refund for the missing order - it is now the 14/10/2026 and I still have not received my refund and I am still without goods!!! I have contacted peacocks customer service numerous times to keep being told the same thing over and over again!! To make the whole situation worse this is causing me terrible mental health, I can’t sleep properly at night and I have told them this and they don’t care at all!! AVOID PEACOCKS AT ALL COSTS!! if you have any order issues they won’t help at all. I have evidence of all conversations stating I will receive a refund, phone calls etc and still nothing!!

I bought a pair of pyjamas in-store, found they were so comfortable that I ordered another pair online. They arrived very quickly (and beautifully done up with ribbon - excellent if they were to be a present). Thank you.

Thank you I got a very good service