Peacocks Anmeldelser 

Awful customer service, unable to return items I bought on line to local Sudbury store as there internet connection was down. Staff not apologetic or bothered. Paid to return via evri, good were received by peacocks but refund never issued despite account saying order partially refunded. Contacted customer service on multiple occasions and told it would be escalated / refunded. Spend hours on web chat , still no refund. I’d say don’t bother ordering online

I have a fully certified support dog in support dog hi viz tabbard and i have a card of authenticity with her photo and on questioning by staff i showed her medical proof of my support dog today when i visited despite this i was actually asked what my dog is for and i quote if it was for blind or deaf there ok ,so.despite this prejudice as assumption that my disabiluty is not as severe as this i politely answered her question im not obligated to as it is an offence legally to prohibit me and my dog and actually i didnt want confrontation despite her hostility but when i told her my dog is registed with my vet and on my medical records along with the medical proof letter i gave her to prove my autism and anxiety which i have on occasions stopped breathing and had to be resusetated by ambulance on more than one occassion it wasnt enough proof i had to wait till she spoke to her manager if i could shop in there its a bloody good job i didnt have a panic attack as a result and decided to leave before someone totally unqualified to assess me and my disability or my assistance dog which they didnt value as much as blindness or deafness and cause me more humiliation and stress i left and opted to.give the review the deserve for there appauling attitute i recieved off the attendant in there today which is actually a criminal offence to refuse a service dog of any kind with proof i provided they dont deserve my custom how dare they belittle my disability without even knowing what it is as "not as like blind or deaf which are definately allowed " i suggest staff and company re training and education and manners concideration of the way they confront someone can affect there condition they have no idea how difficult it is for someone with autism meltdowns to be confronted and after plucking up the courage to enter a shop im not over familiar with only used a hand full of times but i needed a winter warm dressi ng gown and skippers as i also have fybo myalgia and arthritis and nerve damage to my feet so need something fleesy and warm i though well ill go in as previosly staff have welcomed me and my dog olive in this store the couple of times i have used the store before but not the case very sad really and it makes someone with a support dog have more difficulty to shop and sizing online isnt good which is why i needed to shop instore now i will have to rely on going somewhere further a field than warminster total unfair inconvenience

I am bit disappointed. I bought some nice shorts from a Peacocks store a couple of months ago and have only just got around to getting them out of the bag. At Peacocks they use a strange clasp hanger design for certain garments (like shorts and some trousers) that prevents you from opening and checking the labels. The only thing I could see of this particular garment was the top W32 label I was hoping for. Anyway, I took this clasp hanger off last night to unfold the shorts and immediately the realisation hit that something was wrong. A wispy Peacocks tag also reflected the 32 waist size, but a second sewn in label said... 38! So two sewn in labels have different sizes and Peacocks' own tag states 32". I have pictures of this craziness.

I still have the receipt but I suspect Peacocks won't let me return the item? I am so far outside of the return window as described in the policy. Is it even worth trying?

There is a bit of a disconnect with sizes that I have noticed in Peacocks before and since then, that includes hangers that are assigned to totally different sizes (please note, I do know to check the topmost label, not the hangers when it comes to sizing).

Besides all of this I actually find Peacocks a very good store. They sell very good quality clothes, have a good selection of clothes, shoes and accessories for men, and their prices are fairly reasonable. The discounts they have are usually proper discounts with no misleading 'up to' nonsense and there's no data stealing loyalty schemes. Peacocks also have a good high street presence. I find myself shopping more on the high street these days instead of online (despite my age group 30-40). You get to see what you're buying up close (although clearly the shorts incident is a little different).

Edit: support is utterly useless! A person probably not named 'Sakia' doesn't understand what garment type a pair of shorts are, referring to them as briefs (underwear). I had to explain to her what a pair of shorts were.

I sent pictures of the manufacturing blunder of the shorts to 'Sakia'. The inner upper label said W32, the outer, detachable paper tag had W32 on it but the inner sewn tag, which could not be seen because of the silly hangers they use in store, obscured the true W38 size, which the shorts turned out to be.

I tried to explain to 'Sakia' that the store specifically told me to contact customer service to get authorisation to return the item. She kept saying she cannot reverse the store's decision in denying me a refund. I said I wasn't denied a refund, I was told to contact customer service and then return the item.

End result? More refusal from 'Sakia', a genuinely negative experience and review from myself, all over the sake of Peacocks poncing £16.

I will not be going to this store again, and I will not shop in any Anglo Global Property Limited stores, particularly any clothing brands associated with them if they continue to obscure sizing and make returns difficult.

If the company isn't going to rectify a mistake they sold me because I technically fell outside of the return window, I've no shortage of other clothing stores I can visit in person and shop online with.

Ordered some cycling shorts from Peacocks online, thinking I could return them if they weren’t what I was looking for. They didn’t fit, so I took them (unused and with the tags attached), along with the packaging they were sent in and the email order confirmation, to my mum’s local store. I don’t remember there being anything else included in the bag I received from them.

However the very snippy sales assistant refused to process my refund because apparently, Peacocks, UNLIKE ALL OTHER ONLINE RETAILERS, requires the packaging slip included with your online order in order to offer you a refund. If you don’t have it, they will simply say no.

The order confirmation they email out when you make your order is completely meaningless and is NOT proof of purchase, despite containing ALL the details of the order. It’s mad. Literally the only online retailer I have ever encountered that operates this way. It's like they're a catalog from the 1980's disguised as a modern online retailer. And it’s clearly a system designed to put people off returning goods ordered online.

*As said, I DO NOT remember this slip being included inside the bag they sent out (and I’ve searched thoroughly for it).*

I sent a complaint email to them voicing my dissatisfaction and highlighting that, should they not refund the items, I would be leaving a poor review on Trustpilot. However having visited their page on here, I see that this was an empty threat as it is a complete binfire and they clearly don’t have anything resembling functioning customer service. It really does prompt one to wonder whether they aren’t perhaps circling the drain.

So I guess my cycling shorts are going to the charity shop, and I certainly won’t be ordering from Peacocks again.

I will never order from peacocks ever again!!! I was sent a faulty item. The website guides you to email them if you’ve received a faulty item, but no response in five days. I then tried Web chat and nobody is ever connected. I finally got through by phone and I am told there are no returns labels even if something is faulty. I need to pay for the return myself. Why guide a customer to your email if there is no proactive response to faulty items anyway? So now I have to be further out of pocket to return an item you have sent to me with dirty marks on it!

Webchat Advisor Brandon was really helpful today; asked appropriate Qs to understand my needs (wanted to upload till receipts to gain my membership points as at time of purchase this couldn't be done due to the system being down) and clearly advised me on what to do. Super efficient and friendly : )

I had a query with my teturn and after speaking to Brandon on the online chat he resolved the issue within minutes. Very haooy with the custimer service.

If there was a minus one star ⭐ I would give Customer Services this score !!!
I placed an online order on the 3/8/26 for 3 items, at the time of ordering they were all showing as in stock, on receipt of my order I found that 1 item had become out of stock and they were going to refund the item amount back to my credit card. Well it is now the 9/9/26 !! Over 1 month later and many phone calls to Customer Services and 1 to that online instant chat on 4/9/26 and my account is still not showing the refund on it.
Would I shop Peacocks Online again… I doubt it, this experience has most definitely put me off, and they still have MY money. I’m going to approach my credit card company now and see if they have better luck than I do. Or I might go to the small claims court where I could not only claim for the amount of the item but also my expenses !!!

I visited Peacocks in Hull’s Prospect Centre yesterday and was disappointed with the customer service. The lady who served us seemed unfriendly. There was no smile or “thank you,” and we felt ignored rather than welcomed. A little courtesy would have made a big difference

Brandon resolved my issue very quickly. Issues with address and assured it was updated. Response was quick. Thanks again.

I had a problem with my order and tried calling but was hold for ages so I tried online chat. I spoke to Tracey and explained there was a delay with my order she was very apologetic and said evri had not delivered the item and issued a refund straight away saying I would get the money refunded in 3-5 working days. It took less than 10 minutes on the chat to be resolved and Tracey was super polite and helpful. Thanks so much

This is still ongoing but had to write a review because it’s almost comical just how bad their customer service is. If there were awards for bad customer service then Peacocks would clean up. The store managers accuse customers of theft, if anyone actually nicked anything from Peacocks they’d bring it back straightaway. My wife tried to return an item that was unworn, still with tags on and she had a receipt for it but because she had paid by Apple pay the card number didn't match the physical card number as apple encrypt it. They refused her a refund as they said she could’ve stolen the item. They kept the item and never gave her a refund. Been trying to get in touch with customer services for over 2 weeks now but we’ve had to open a case with resolver because they are that terrible. On hold for 20 minutes only for them to hang up when you get through. Emails pinged back as undeliverable, probably because their complaints inbox is that full. Avoid like the plague

5 great tops delivered in the time stated.

Returned two orders to the store in early June. Despite having evidence of the return and speaking with and emailing Customer Service, still no refund. They keep passing me back to the store. Appalling customer service. Now having to go through my bank.

Spoke to Brandon on the online chat due to my parcel having an issue. He was quick and sorted instantly.
Thank you so much

I have waited almost 8 weeks to receive a refund for returned items. Customer Services have strung me along saying that it will be sorted but to no avail. My last two emails have gone unanswered and my phone calls have not been taken. They’re happy to take your money, but not to give it back it seems.

I purchased a number of items from my local store and needed to return one item. On driving back to the store I was told they were closing in 3 days and (even though they were still open and selling stock) they couldn't accept any refunds. I was told I would have to drive to my next nearest store ( a 60 mile/1.5 hour round trip). I contacted their 'Customer Service' team and found that, when you do eventually get a reply, they actually do not care about their customers.
In future I will be going out of my way to avoid buying anything from Peacocks and advise other people to do the same.

Trying to order online and my Bluelight discount wasn’t working, tried serval times and so did my partner. Spoke to Brandon and he sorted it immediately - fantastic service!! Thank you!

Dealt with Sakia she sorted my problem immediately.
Great prompt service.
Thankyou Sakia.

Sakia was helpful and sorted out my enquiry by using the peacocks online chat