PCS Wireless Anmeldelser 214

Pixel 6 eingeschickt im Rahmen trade in. Angeblich 0 Euro wert wegen eingebrannter Pixel. Das Display ist in Ordnung. Unseriös.

wouldn't bother using these people, said my phone did not reach the required percentage value which initially I thought was over priced, they fell a fraction short of the 75 percent requirement and refused my phone, but of a scam I think, steer clear

I used this service to trade in my old phone for a Google Pixel 8 - my phone had cracks in the screen, but otherwise was in working condition. This was stated, as required by Google, when sending the trade in to PCS Wireless. It was also factory reset ahead of time, again as requested.

PCS rejected the trade in as the phone had cracks in the screen and was not factory reset. Why are they allowed to use a reason I had previously stated and they knew about ahead of time as a reason to reject the trade in - alongside a lie? The phone was factory reset, and yet this was used as a reason to reject?

Truly laughable, it makes me suspect that they reject some phones deliberately so that the rebate promised does not have to be paid out.

I am appalled by the handling of the whole trade in process, I sent in a Pixel 7 Pro, with original box, unused charging cables and manuals, they decided the phone was worth nothing due to apparently having burn in on upper corner in charging %, which is a known fault with first versions of Pixel 7 Pro. The phone was immaculate, no scratches or damage whatsoever, turning on and functioning as it should. The phone got returned in horrid condition, scratches and covered in sticky stuff without any of the packaging or items I sent. I just don't feel they handled my property with respect or any decency. I am now going via Google to try and sort this as it's just not right.

Read lots of bad reviews after buying my Pixel 8 Pro and arranging trade in of my old Samsung S10 5G, so I was worried! However, the trade in pack arrived with 48 hours and the return is 24 hour Royal Mail tracked. They let me know when it was received and within a week I had the full amount of the estimate credited to Klarna who I used to fund the phone.

Traded in my iPhone 12 Pro via Google's trade-in program to buy a Google Pixel 8. My phone had a cracked screen and several scratches etc. Was quoted £255.00 - in contrast with Apple who were offering £0 (nothing). The best I could find was around £90.

I'd imagine Google are subsidising trade-ins when buying a Google Pixel (i.e. bumping up the quote) so this experience may differ if you're going direct.

The process was smooth with the packaging arriving soon after my new Pixel - and they confirmed the amount within a few days and the money was in the account the next day.

Un virement en attente depuis le16/03...nous sommes le 20/03.. habituellement j'ai l'argent sur le compte au plus tard le lendemain... abusé !!!

Same story as many other reviews unfortunately... On my 3rd Pixel phone now, and have use this trade-in service via Google store successfully once before. This time around, I sent my Pixel 6 in the trade-in kit provided, following all instructions, with the hopes of getting £160 back - only to be told that the trade in value was £0 because of damage to the device (which was pretty much immaculate when dispatched). They sent me my phone back with a nasty crack in the corner and two hairline cracks across the screen - all of which were certainly not there before. This might have happened when being handled in transit, but after reading other reviews, it seems as though PCS Wireless have form for intentionally breaking and voiding devices. Now I'm left with a broken phone, a higher monthly bill on my new device, utterly atrocious customer service from Google support, and no way of directly contacting PCS. Avoid using this service at all costs - it's a scam and you will never get the money you were promised.

Trade-In hat bei mir mehrfach reibungslos funktioniert. Immer wurde das versprochene Guthaben ausgezahlt. Sehr zufrieden :)

Samsung S22 Ultra sent on the Saturday which arrived with PCS the following Monday. Item was appraised by Wednesday and the full amount was confirmed, refund was recieved by Friday. Less than a week from sending the whole process was complete. Phone was in immaculate condition, it had been in a case and with a screen protector from the moment it left the box.

SCAM company.
Avoid or may cost you hundreds, your choice.

*Sting operation*. Do not use. After reading the horror stories about this company i decided to set up a sting operation and carried out a trade in with Google. I video and took pictures of my trade device fully operating, in prestine condition and fully operational. PCS wireless reported it broken and not working and then sent me a completely different device back, this being the broken and non operational device, which upon receiving i video myself opening after directly receiving from Royal Mail. Do not fall for the sim swap IMEI trick. All evidence has been sent to Google and Trading Standards UK, Communication Ombudsman UK, including local police force as i perceive this to be fraud. Looking forward to seeing how they resolve this with their client Google, and how they will explain their service to TSUK, COUK and hopefully the police. Everyone should carry out due dilligence before initiating a service, most definately business' such as Google, especilly when there are companies with this kind of service, and protect themselves from reputational damage and finacial loss, just as i have from their service. Keep an eye on social Media/news chanels.

Traded in my Pixel4a and after reading the negative reviews here I took a LOT of photos of my phone, screen on and off, all angles, how it was packed, including IMI number.

Took 4 working days between delivery and the full estimated amount being credited to my card.

Can't complain with that, I was braced for a negative experience, but everything went butter smooth. Would be happy to trade in the next phone with PCS.

I'm based in the UK, maybe the US experience is different, but my experiance was good.

Bought a Pixel 8 over Christmas 2023 with the promise of £190 back on my Pixel 6. Sent in the Pixel 6 as instructed, factory reset, perfect screen etc. Had email that the phone was being returned to me and value was £0. Assessed device condition GOOGLE PIXEL 6 (128GB) Device isn't factory reset. Response from Google was that the decision of their trade-in partner is final, so I am returning the Pixel 8 for a refund instead. Received a refund and bought another Pixel 8 in January 2024. This time promise of £210 trade-in. Had email that phone was being returned to me and value was £0. Assessed device condition GOOGLE PIXEL 6 (128GB) Device body is damaged. The device was not damaged before I sent it, and even if it was the trade-in criteria is unlocked phone, turns on, screen not damaged. Such a waste of time having to set these phones up and return them when the trade-in fell through. Don't think I'll try it again and now I have a damaged Pixel 6 to sort out.

Très satisfait,j'ai effectué l'achat d'un pixel 8 et Google me proposait un prix très intéressant pour la reprise de mon iphone 11 j'ai donc décidé de faire une reprise.Au bout de quelques jours après mon envoi j'ai reçu mon remboursement qui était la même somme que Google m'avait annoncé lors de l'estimation de mon téléphone.Je recommande fortement.

Traded in iphone xs with damaged screen via googles store, google quoted and £140 and value was honored by PCS and is in the processes of being paid, its showing in my bank as pending so hopeful it will be available in the next few days.

I have to say after seeing these reviews I wasn't expecting a good outcome, however after purchasing a Google phone, I sent off my old phone and within a few days it was inspected, and I received the exact valuation that was quoted at point of purchase.

I bought a new Pixel 8 and the trade-in price for my Pixel 5 was £170, which seemed pretty good. I received a returns box and envelope a few days before my new phone. My Pixel 5 was mint condition and I factory reset it etc. as required and sent it back just before the guaranteed value timed out! At first the returns packaging seemed inadequate but then I realised you are supposed to tuck the phone inside a "pouch" that the cardboard flap forms, I don't recall the instructions pointing that out.
The main annoyance is that to get the phone tracked fully is to take it to a Royal Mail Service Point. This is NOT post offices, it's a sorting offices, of which most have pretty limited opening hours these days. I do appreciate that other options have a higher cost though.

Une entreprise à fuir !!!!
Dans le cadre d'une reprise de téléphone, j'ai envoyé un oppo reno 4 pro. Et il m'est revenu sous prétexte que je n'avais pas précisé le bon modèle dans ma demande (bah oui moi bête, moi pas savoir quel téléphone avoir moi) et que l'écran était soit disant abimé.
Pas du tout professionnel tout ça, je soupçonne cette société ne privilégier que les modèles haut de gamme type iphone, samsung dernier cri et de renvoyer tous les autres sans motif valable

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