Great experience setting up a payment plan for a tyre purchase! I needed 4 new tyres on my vehicle that had been sat unused, so booked my car in at my local National branch. The ability to use Payment... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have used Payment Assist a few times before and always found them easy to deal with, with an easy simple application system. As I am now retired it helps to be able to spread the cost and to have... Se mere
Payment Assist made checkout quick and easy . Just a few taps and it's complete . I needed to call their customer service team .. and again .. great service . Excellent communication , information a... Se mere
I would have given this company 100 stars if I could. Customer service is fantastic, they work with you, not against you. As someone with ADHD, they made my experience stress free which means the worl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Kontaktoplysninger
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Storbritannien
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Fremragende
11 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent experience very prompt…
Excellent experience very prompt service using this company many times before so much ease to complete the application
Excellent when you need credit at short notice to cover an unexpected repair bill
Excellent experience definitely recommended
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Dennis,
Thank you for your continued support and for taking the time to leave such a positive review.
It's fantastic to hear you've used Payment Assist on several occasions and have consistently found the application quick and easy to complete. We're also pleased the service has been there to help when unexpected repair bills have arisen at short notice.
Your recommendation means a great deal to us, and we're grateful you've chosen to rely on Payment Assist time and time again.
Best wishes,
Payment Assist
Very quick and profesional service
Very quick and profesional service. Achieved results instantly.
Thank you
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Lukasz,
Thank you for your fantastic feedback.
We're delighted to hear you found the service quick and professional, and that everything was resolved so promptly. Providing a smooth and efficient experience for our customers is always our goal.
We really appreciate you taking the time to share your experience and hope to be of assistance again should you ever need us.
Best wishes,
Payment Assist
Many thanks for sorting out the problem…
Many thanks for sorting out the problem with servicing stop
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi George,
Thank you for taking the time to leave a review.
We're glad we could resolve the issue for you and that everything is now to your satisfaction.
Your feedback is greatly appreciated, and we're glad we could assist when you needed us.
Best wishes,
Payment Assist
Excellent experience
Excellent experience
very helpful and professional on the telephone
Fast and straightforward , no issues
Thank you
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Rebecca,
Thank you for your kind feedback.
We're so pleased to hear you had an excellent experience with Payment Assist. It's great to know our team provided helpful and professional support over the phone and that you found the process fast and straightforward from start to finish.
Delivering a simple service backed by friendly customer care is something we take great pride in, so your comments are greatly appreciated.
Best wishes,
Payment Assist
Such a great help after expensive…
Such a great help after expensive garage costs, I was told I needed two new tyres. Having all weather 18” tyres that don’t come cheap, The” Payment Assist” I hadn’t used before, was an absolute Godsend and such an easy process. I’d use in future for any unexpected repairs etc
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Margaret,
Thank you for your review.
Unexpected garage bills are never easy, so we're really pleased Payment Assist was able to make the cost of replacing your tyres more manageable. It's great to hear your first experience with the service was so straightforward and that it made a real difference when you needed it most.
Hearing that you'd use Payment Assist again for any future unexpected repairs is a fantastic compliment, and we're grateful for your recommendation and support.
Best wishes,
Payment Assist
My entire experience with payment…
My entire experience with payment assist has been exceptional easy to use and I have used a couple of times now which always seems to be mid month when something goes wrong payment assist has helped me out.service is great
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Lenny,
Thank you for sharing your experience with us.
It's especially rewarding to hear from customers who return to Payment Assist whenever they need us. We're so pleased the service has consistently been easy to use and has helped when unexpected repair costs have cropped up, particularly at those awkward times during the month.
Knowing we've been able to make things a little less stressful is exactly why we do what we do. We really appreciate your continued trust in Payment Assist and your kind feedback.
Best wishes,
Payment Assist
This payment scheme by klana is so easy…
This payment scheme by klana is so easy to use for unexp mishaps in life... My clutch went on my car and klana made the payments so easy and manageable... They even remind you of a payment coming up.... Thank you klana, I will be using you again.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi William,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear that Payment Assist helped make the cost of replacing your clutch more manageable. We know unexpected repairs can come at the worst possible time, so it's great to know the payment plan and reminders made everything that little bit easier.
It's also wonderful to hear you'd use the service again. We really appreciate your kind words and your support.
Best wishes,
Payment Assist
Excellent service and so easy to set…
Excellent service and so easy to set up.
I used this service for the first time in March of this year, such a good way if spreading the cost especially if you are in a budget. Within minutes of completing the form you get a summary of the rest of your payments.
I would highly recommend using this service its absolutley brilliant.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi there,
What fantastic feedback, thank you.
We're so pleased your first experience with Payment Assist was such a positive one. Knowing the application was quick to complete and that you received your payment schedule straight away gave you confidence in the process is great to hear.
It's also wonderful to know you'd highly recommend the service. We really appreciate you taking the time to share your experience and are delighted we could help.
Best wishes,
Payment Assist
Service was good
Service was good, from ordering to picking out your nearest garage and using the payment assist, I couldn’t fault it. The only thing I was planning on doing was to pay upfront fee and pay in 7,8 and 9 month option, but this was not available to me, even though they were advertising it. Either way was still good as went with pay up front fee and pay over the next 3 months at 0% interest, still at least I get 4 brand new premium tyres and not having to fork out in one lump sum straight away. It’s only reason I gave it 4 stars instead of 5, because of the reasons above.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Shaun,
Thank you for taking the time to leave such detailed feedback.
We're really pleased to hear you had a positive experience overall, from finding a local garage through to using Payment Assist to spread the cost of your new premium tyres. It's great to know the interest-free payment option helped make the purchase more manageable.
We're sorry the repayment option you were hoping for wasn't available on this occasion. The plans available can vary depending on a number of factors, but we appreciate how disappointing that must have been when you were expecting a different option.
Thank you again for your honest feedback. If there's anything else we can help with, or if you'd like to discuss the payment options that were available to you, please don't hesitate to get in touch. We hope we'll have the opportunity to earn that fifth star in the future.
Best wishes,
Payment Assist
Absolute piece of cake to do
Absolute piece of cake to do. completed my application and all done within a few minutes
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Christian,
That's exactly the experience we aim to deliver!
We're delighted to hear the application was so quick and easy to complete, with everything sorted in just a few minutes. Making the process as simple and hassle free as possible is what Payment Assist is all about.
Thank you for taking the time to leave such a great review.
Best wishes,
Payment Assist
Very professional service all through
Very professional service all through, with a careful personalised tailored support.
Very helpfull and supportive staff
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Dr Osman,
Thank you for your thoughtful review.
It's wonderful to hear you felt supported throughout your experience. Providing a professional service with a personalised approach is something we care deeply about, so it's fantastic to know our team made you feel well looked after.
We'll be sure to share your kind comments with the team. Thank you again for your feedback.
Best wishes,
Payment Assist
Excellent company
Excellent company, very quick and easy to use and very straightforward 10/10 😊
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi there,
A 10/10 is fantastic feedback, thank you!
We're delighted to hear you found Payment Assist quick, easy to use and straightforward from start to finish. That's exactly the experience we strive to provide for every customer.
We really appreciate your kind words and hope to be there for you again if you ever need us in the future.
Best wishes,
Payment Assist
Easy to set up, excellent customer service
Easy to set up and perfect when in a desperate situation of a large repair bill.
Below is my original Review but they responded immediately to my review and after a brief phone call i( (CALL DON'T EMAIL) I'd been able to increase my initial payment and reduce the following 5 to enable happier banking and more relaxed budgeting. EXCELLENT CUSTOMER SERVICE.
Edited above.
Unfortunately I can't find a way to pay a larger amount on first installment to reduce the following 5 which would be my preference and free me from anxiety if constantly watching my spend and account in the next 6 months.
So on that basis I couldn't give it a higher score.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Colin,
Thank you for taking the time to leave such thoughtful feedback.
We're really pleased to hear you found Payment Assist easy to set up and that it helped when you were faced with an unexpected repair bill. That's exactly the kind of support we aim to provide.
We also appreciate your comments about wanting the flexibility to make a larger first payment to reduce the remaining instalments. We understand how that could provide extra peace of mind, and it's valuable feedback that we'll take on board as we continue to review our customer experience.
If you'd ever like to make additional payments or discuss the options available on your account, our team would be happy to help. Thank you again for your honest feedback, and we hope we'll have the opportunity to earn that fifth star in the future.
Best wishes,
Payment Assist
Ive used payment assist on 3 separate…
Ive used payment assist on 3 separate occasions after having unfortunate large garage bills.....spreading the payment helps massively and I'll continue to use this service thankyou
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Jason,
Thank you for continuing to choose Payment Assist. Hearing from returning customers is always incredibly rewarding.
We're really pleased we've been able to help on three separate occasions when unexpected garage bills have come along. Knowing that spreading the cost has made such a positive difference is exactly why we do what we do.
We truly appreciate your continued trust and look forward to helping you again whenever you need us.
Best wishes,
Payment Assist
This company offers a great service
This company offers a great service. I found the application easy and straightforward and got the help that I needed.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Mr Little,
Thank you for your kind review.
It's great to hear you found the application process easy and straightforward, and that Payment Assist provided the support you needed when it mattered most. That's exactly what we're here for.
We really appreciate you taking the time to share your experience and hope we can help again in the future if you ever need us.
Best wishes,
Payment Assist
Besvarelse fra Payment Assist
Hi Natasha,
We're delighted you found Payment Assist quick and easy to use. Making the process straightforward so you can get back on the road with as little hassle as possible is always our goal.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
The garage glenrothes uses this payment…
The garage glenrothes uses this payment method and its just so simple and easy to use when you want to spread the cost...its there to be used interest free so why wouldnt you use it
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Stephen,
Thank you for your fantastic review.
It's great to hear you found Payment Assist so simple and easy to use. Being able to spread the cost with interest-free payments can make a real difference, and we're delighted it's worked so well for you.
We really appreciate your recommendation and your support. Thanks for taking the time to share your experience.
Best wishes,
Payment Assist
Great help the repair wasn't very…
Great help the repair wasn't very expensive but money tight at this moment so respect to you all really helped recommend 10 /10.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Mr Hughes,
Thank you for your kind words.
We're really pleased Payment Assist was able to help at a time when money was a little tight. Even when the repair isn't a huge expense, spreading the cost can make a real difference, so it's great to know the service helped ease the pressure.
If there's anything we could have done to earn that fifth star, we'd love to hear your feedback. It helps us continue to improve.
Best wishes,
Payment Assist
Quick and easy
It was easy and quick not full of awkward questions all done and dusted within 10 minutes
A good service
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Tony,
We're delighted to hear you found the process quick, straightforward and free from unnecessary questions.
Getting everything completed in around 10 minutes is exactly the kind of experience we aim to provide, making it easy to access the support you need without any hassle.
Thank you for your kind feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
To the rescue yet AGAIN........
Well I am a BIG fan of the service from Payment Assist. For drivers and car owners like me who cannot afford large garage bills then Payment Assist is a lifeline. I no longer ignore or leave work that needs to be done to my car, with a few quick non intrusive questions to evaluate your ability to make repayments you have the finance to cover your repairs. I literally done my application on my mobile in less than 10 mins. Thank you Payment Assist for bailing me out once again on my garage repairs!!
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Payment Assist
Hi Ray,
What an amazing review, thank you!
Hearing that Payment Assist has come to your rescue more than once means a great deal to us. It's fantastic to know the service has given you the confidence to get essential repairs completed, rather than putting them off because of the upfront cost.
We're also delighted to hear the application was quick, straightforward and easy to complete on your mobile in under 10 minutes. That's exactly the kind of experience we strive to provide.
Thank you for your continued support and for trusting Payment Assist to help keep you safely on the road.
Best wishes,
Payment Assist
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