We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with gen... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Se mere
Virksomheden har svaret
Rented a property in Plymouth which although generally clean had a drawer full of part used medicines, cupboard with part used food, dirty cookware and mould in the bathroom. The property was advertis... Se mere
Virksomheden har svaret
We had an excellent stay at Canary Wharf, the lodge had everything you needed, the beds were really comfortable with soft bedding. Very peaceful location, and within easy access to main attractions of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Kontaktoplysninger
Storbritannien
- Info@passtheproperty.co.uk
- www.passtheproperty.co.uk
4,2
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The worst company with terrible customer service
We were not from the area and due to some confusion and errors we didnt recieve our check in details. So we parked in the parking area under the apartment while this was sorted to drop our bags. Sadly as a football match was on we couldn't park so travelled home. Not there fault. We then used an uber to arrive to find the wrong keys were left. They refused to believe the keys were wrong and suggested I send a video to prove they were not working. Then had me running around looking in various locations for them. Eventually after 2 hrs they arranged for a cleaner to come which should of been done as soon a I reported the issue. Then to add insult I recieved a £100 parking fine for the 40 mins I was parked below while awaiting check in details which also gave details of parking. I contacted them to say could this be vouded by the parking company as it was a mix up with paying guests and the basically said no its your fault. So 40 mins has cost me £100. And for the record the mess they made with the keys leaving us locked out for over 2 hours the offered £10 to compensate us...these people just care about money...NOTHING MORE. UPDATE...THERE WAS 100% NO ACCESS TO THE PROPERTY FOR OVER 2 HRS DUE TO THE WRONG KEYS BEING LEFT. PASS THE PROPERTY CLEARLY WISH TO LIE ABOUT THIS ON THERE REPLY..EVEN MORE REASON TO AVOID THEM. I HAVE ABSOLUTELY NO REASON TO MAKE THIS UP.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your feedback. We would like to clarify that there was no issue with the keys or property access. The guest chose to leave due to the lack of available parking. Our listing clearly states that the property has no allocated parking, and this information is also included in the booking details and check-in instructions, where we provide several nearby paid parking options.
Regarding the parking fine, we declined responsibility as parking arrangements and any related penalties are outside of our control and were clearly communicated in advance.
We always aim to provide clear information and support to our guests and remain available to assist throughout their stay.
Really appreciated the quality
Really appreciated the quality of service! Very easy to deal with. All the requirements and needs had been met with no hassle.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your kind words! We’re really glad you found everything easy and that your needs were met smoothly. It was a pleasure assisting you, and we hope to welcome you again in the future.
Stopped with pass the property for 3…
Stopped with pass the property for 3 going on 4 weeks very good and clean property been ideal for me working in York thankyou
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your lovely feedback! We’re really pleased to hear the property has been clean, comfortable, and ideal for your stay while working in York. It’s been a pleasure hosting you, and we truly appreciate you choosing to stay with Pass the Property. Wishing you all the best with your work, and you’re always welcome back anytime!
Besvarelse fra Pass The Property
Thank you so much for your fantastic feedback! We’re delighted the property has been clean, comfortable, and ideal during your time working in York. It’s been a pleasure hosting you — you’re welcome back anytime!
Unreasonable Deposit Policy
Unreasonable Deposit Policy – Not Recommended
I would not recommend this property due to their handling of deposits and charges. The host charged a £200 deposit directly, outside of Booking.com, and refused to refund £80 for a minor issue—moving a mirror to use in better light.
The mirror was not damaged, and their own photos confirm this. The host did not offer the opportunity to return the mirror myself, instead unreasonably withholding a large portion of my deposit.
It is particularly concerning that they take deposits directly when the booking is made through Booking.com, which is against Booking.com policy and puts guests at risk. This experience left me stressed and disappointed, and I would caution other travelers to avoid this property or ensure all payments and deposits go through official channels.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your feedback. The full-body mirror was in good condition prior to check-in. After your stay, our cleaner reported that the strip/cord securing the mirror was broken, and we shared photos to document this. A portion of the security deposit was used to cover the cost of a handyman to refit and secure the mirror.
The security deposit and pre-arrival requirements were clearly communicated after booking and are also stated in the Booking.com listing. These measures are necessary for the safety and security of our self check-in property. We regret that this situation caused frustration and appreciate the feedback.
Besvarelse fra Pass The Property
Thank you so much for your kind feedback! We’re delighted to hear everything was perfect and hope to welcome you back again soon. 😊
Lovely clean house lots of space and…
Lovely clean house lots of space and everything we needed thank you :)
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind review! We’re really pleased you found the house clean, spacious, and well equipped. Thank you for staying with us, and we’d be happy to welcome you back anytime
We stayed here from 24th–26th December…
We stayed here from 24th–26th December as a family of 12 for Christmas, and it was exactly what we needed.
We were initially a little hesitant after reading some comments about wear and tear, but once we arrived it was clear how much thought and effort has gone into making this a really lovely space for families and groups. It felt relaxing and practical straight away.
The bathrooms have clearly been refurbished and were a real highlight - the en-suite bath tub to the main room was great and having three toilets and showers meant there were no issues getting everyone ready, even on Christmas morning with 12 of us up and about.
The flow of the ground floor worked really well for a large group, making it easy to spend time together without feeling cramped. The beds were also incredibly comfortable, which made such a difference after the busy days.
The kitchen is a great size for cooking for a big family - well equipped with plenty of utensils and cookware, plus a double fridge freezer, which was perfect for a Christmas stay. There was also plenty of parking, which was really important for us.
Overall, it’s a spacious, comfortable and well-thought-out place for a large family or group. The host was also incredibly kind and accommodating in offering us a late checkout, which made our departure much more relaxed and was very much appreciated.
Thank you for a lovely stay - we wouldn’t hesitate to recommend it.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your lovely review. We’re so pleased the house was a good fit for your family Christmas and that you found it comfortable, well equipped, and spacious for your group. We’re glad the late checkout helped, and we really appreciate the recommendation. You’d be very welcome back.
Besvarelse fra Pass The Property
Thank you so much for your feedback! We’re thrilled to hear everything is going great. If there’s ever anything more we can do for you, please don’t hesitate to reach out. 😊
Really lovely place and the great…
Really lovely place and the great communication 10/10
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your kind words! We’re thrilled you enjoyed the place and found our communication helpful. Your 10/10 means a lot to us! We look forward to welcoming you back soon
Beautiful apartment beautiful location…
Beautiful apartment beautiful location beautiful city! Clean , luxurious fab property and communication with pass the property would highly recommend this company
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your kind review! We’re delighted to hear that you enjoyed the apartment, the location, and the city, and that you found the property clean and luxurious. We’re also pleased that our communication met your expectations. Your recommendation truly means a lot to us, and we hope to welcome you back again in the future.
Lovely self catered apartment
The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it for families with kids .It is quite spacious with a separate living room, kitchen.Apart from this they have ample storage spaces in cupboard.
The master bedroom has a king-size bed and second room has 2 single beds.The washroom has a shower and is quite spacious.I was surprised with the cleanliness.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you very much for your detailed and positive review. We’re delighted to hear that you enjoyed your stay and found the apartment clean, spacious, and well equipped. It’s great to know that the layout, storage space, and bedroom arrangements worked well for your family, and that the location suited your needs. We truly appreciate your recommendation and would be very happy to welcome you and your family back in the future.
Brilliant
Brilliant! Very responsive! Very helpful. Stayed in a lovely house in Harrogate! Will definitely come back!
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for the brilliant feedback! We’re so pleased to hear that you found us responsive and helpful, and that you enjoyed your stay in the lovely house in Harrogate. We’d be delighted to welcome you back again in the future.
Great location to Wembley Stadium shops…
Great location to Wembley Stadium shops & cafes. Approx 10 mins walk.
House sleeps comfortably up to 14. 2 parking spaces. Great communication from owners. Definitely would stay again. Thank you 🤩
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the location and found the house comfortable for your group. It’s great to know the parking and communication were helpful as well. We truly appreciate you choosing our place and would be happy to welcome you back anytime!
Issues with noise and rubbish
If I could give zero I would, they currently rent a property out which is a small two bedroom flat which has up to 8 people staying in it on a weekend, and different people staying throughout the week most weeks, the noise levels are unbearable and the rubbish dumped outside is endless. I constantly complain and they do not listen. I own the ground and the land registry says no short term renting is allowed, but they make money from the landlord and do not care, please think before using them what impact this has, thank you.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for sharing your concerns. We’re truly sorry to hear about the issues you’ve experienced. We take feedback like this very seriously and will review the situation immediately to ensure compliance with regulations and improve communication.
Great apartment in Leeds
Great apartment in Leeds. Couldn’t fault it.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind words! We’re thrilled you enjoyed your stay and hope to welcome you back to Leeds soon
Really great place for a weekend away…
Really great place for a weekend away with friends!!
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your lovely review! We're delighted to hear you enjoyed your weekend away with friends. You're welcome back anytime!
Good location
Good location, enough space in Wembley Gardens house for big family.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your review! We’re glad to hear the location and space in Wembley Gardens worked well for your family. We’d be happy to host you again!
Great decor
Great decor, brilliant location and very quick and helpful responses! Will stay again.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your wonderful feedback! We're delighted you enjoyed the décor, location, and our quick communication. We'd love to welcome you back anytime!
Very nice apartment
Very nice apartment. Good area. Everything went well! I wish I could stay more days! Super recommended
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind review. We’re very glad to hear you enjoyed your stay and the area. You’re welcome back anytime, and we’d be happy to host you again for a longer visit.
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