I am surprised a light coffee tastes nice again as I so far always preferred the dark roast. As unfortunately (another surprise find from the last Advent calender) El Tulo I wanted to order was un... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've been a long term subscriber with Pact. I usually buy their amazing Christmas advent calendar which always arrives promptly, It's beautifully but sustainably packaged and has a fantastic range of... Se mere
I've been drinking decaf for a while now, and El Rubi is easily the finest I've come across. It had all the depth and flavour I'd expect from a proper cup of coffee, and I genuinely couldn't tell it... Se mere
Virksomheden har svaret
Have been a customer of Pact for a long time. Decided to buy some Christmas coffee versions. Delivered quickly but not tried them yet. Never had a bad coffee from Pact but many a tasty one. So looking... Se mere
Virksomhedsoplysninger
Om Pact Coffee
Skrevet af virksomheden
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Kontaktoplysninger
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, Storbritannien
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4,6
Fremragende
3 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Pact Coffee
Hi there,
We are so pleased to hear that your delivery arrived on time and that you had a positive experience with us.
We truly appreciate your kind words.
The Pact Coffee Team
The coffee was not a nice taste
The coffee was not a nice taste - not as expected from description
17. august 2026
Besvarelse fra Pact Coffee
Hi there,
Thanks for taking the time to leave this feedback, we're sorry to hear this coffee didn't live up to expectations.
Every bag we send is roasted from speciality-grade beans just days before delivery, so it should arrive tasting fresh and true to its description. When that's not the experience you've had, we want to put it right: under our Pact Promise, if a coffee isn't to your taste, we'll happily send a free alternative that better suits your palate.
Could you email us at ahoy@pactcoffee.com with a bit more detail, which coffee this was and what didn't work for you (too bitter, too sour, weak, etc.)? That'll help our coffee team point you towards something you'll genuinely enjoy, or offer some brewing advice if that's part of it.
Thanks again for flagging this. We look forward to hearing from you.
Kind regards
Kristy
Customer Service Manager
Well packaged and customer contact is…
Well packaged and customer contact is brilliant, all info is there to see.
18. august 2026
Besvarelse fra Pact Coffee
Hi Deborah,
Thanks so much or this lovely 5* review! We're so pleased you've been enjoying both our coffee and support! Here's to many more brews!
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Graham,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear you order arrived quickly, and that you enjoyed our great tasting coffee.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Really impressed with their coffee been…
Really impressed with their coffee been very tasty and Rich really good
17. august 2026
Besvarelse fra Pact Coffee
Hi Jeff,
We really appreciate you taking the time to leave this review! We're thrilled you've been indluging in our coffee, and hope there's many more brews to be enjoyed!
The Pact Coffee Team
Customer service was great and the…
Customer service was great and the coffee is amazing
17. august 2026
Besvarelse fra Pact Coffee
Hi Kerry,
Thanks so much for taking time to leave this loveyl 5* review! We're delighted you've been enjoying our coffee, and hope there's many more brews to come!
The Pact Coffee Team
Great communication and fast delivery
Great communication and fast delivery. The most delicious coffee. An excellent experience. Highly recommended.
17. august 2026
Besvarelse fra Pact Coffee
Hey Jason,
Thanks a lot for taking a few minutes to leave this lovely review, we really appreciate it! We're thrilled our coffee made it to you speedily, and that you've enjoyed your first few brews with us! Here's to many more!
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Malcom,
Thanks for taking time to leave this wonderful 5* review! We're delighted our coffee made it to you quickly and that you've been enjoy it! Here's to many more brews!
The Pact Coffee Team
Difficult to choose the coffee that you…
Difficult to choose the coffee that you want each month as they offer a small range of coffee beans and not always the one I want and seems no easy way to change this with phoning, which is just to much hard work, God I now need a coffee
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Pact Coffee
Hi Ranaghan,
Thank you for taking the time to leave this review.
We are sorry to hear you've had a negative experience with our website, where you found it difficult to choose the coffee you wanted, and that you could not find your preferred coffee.
We will get this feedback reported back to the wider team to look at making improvements to our website, to improve the customer experience.
In the meantime, we'd encourage you to reach out to our customer service team on ahoy@pactcoffee.com where we'd be keen to get this resolved for you.
Kind Regards,
The Pact Coffee Team
I’m not a huge coffee drinker so…
I’m not a huge coffee drinker so probably not their best customer! Their product is so nice and when I do make coffee I only use this brand and a cafetière. Definitely recommend
22. juni 2026
Besvarelse fra Pact Coffee
Hi Jennie,
Thank you so much for your kind words! We really appreciate the time you've taken to leave this review, and that you've been enjoying our coffee of late! Whether you drink one a day or one a week, we're always thankful! Here's to many more brews!
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hey Thomas,
We really appreciate the review, and we're thrilled you're enjoying our coffee! Here's to many more brews!
The Pact Coffee Team
Great and quick delivery and high…
Great and quick delivery and high quality coffee , I just didn't like the one they recommended to me at first
13. august 2026
Besvarelse fra Pact Coffee
Hi Ahmad,
Thank you for taking the time to leave this excellent review!
We are glad to hear that your order was delivered quickly, and that you found our coffee to be of high quality.
We are sorry to hear that you didn't like to first coffee you tried, and we'd recommend reaching out to our customer service team on ahoy@pactcoffee.com where our team can help resolve this for you.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Great coffee at a great price
Great coffee at a great price. Subscription service is perfect.
27. juli 2026
Besvarelse fra Pact Coffee
Hi Matt,
Thank you for taking the time to leave this amazing review!
We are pleased to hear that you think our coffee is well priced, and that our service is perfect.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
I would have given 5 stars
I would have given 5 stars, but I was unaware that my purchase included a coffee subscription, which was not clearly disclosed at checkout.
12. august 2026
Besvarelse fra Pact Coffee
Hi Daniel,
Thank you for taking the time to leave this great review!
We are glad to hear that you had a positive experience with us, but that you were not aware that a subscription had been set up.
We try our best to communicate the details of our subscription during the ordering process, and after an order has been placed. However, we do appreciate your feedback and will be passing this onto the wider team to help make this clearer in future.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Excellent
Quick simple website. Delivered when promised and also helps coffee is lovely too.
12. august 2026
Besvarelse fra Pact Coffee
Hi Martin,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you found our website quick and easy to use, and that you enjoyed your promplty delivered coffee.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Stuart,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear that you think our coffee is amazing, that we offer a good variety, and that delivery was quick.
We look forward to you trying more of our delicious coffees!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Good to deal with & quick delivery, super tasting coffee beans & a good price.
Good to deal with & quick delivery
12. august 2026
Besvarelse fra Pact Coffee
Hi there,
We really appreciate you taking the time to leave this lovely review! We're thrilled you've been enjoying our beans and speedy service! Here's to many more brews!
The Pact Coffee Team
Great products at great prices
Great products at great prices. Website is easy to navigate and the order was promptly dispatched. What more can you ask for?
10. august 2026
Besvarelse fra Pact Coffee
Hi Martina,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear that you enjoyed our coffee, you thought our prices were great, and that our website was easy to navigate.
We are also glad to hear your order was dispatched promptly - we understand the importance of receiving coffee quickly, so we always make sure to dispatch orders as soon as.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
No dramas 👍🏻 👊🏼
10. august 2026
Besvarelse fra Pact Coffee
Hi John,
Thank you for taking the time to leave this great review!
We're glad to hear you had a positive experience with us, where the was no dramas.
We want ordering and receiving coffee to be as straight forward as possible, so we're pleased to hear this!
Wishing you a lovely day, and happy brewing
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Richard,
Thank you for taking time to leave this 5* review! We're delighted you've been enjoying our coffee! Here's to many more brews!
The Pact Coffee Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.