I am surprised a light coffee tastes nice again as I so far always preferred the dark roast. As unfortunately (another surprise find from the last Advent calender) El Tulo I wanted to order was un... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wonderful packaging, looks great, it is a gift, great service keeping me informed of shipping and delivery was when they said it would be sent. Would definitely use again. Thank you
Virksomheden har svaret
I've been drinking decaf for a while now, and El Rubi is easily the finest I've come across. It had all the depth and flavour I'd expect from a proper cup of coffee, and I genuinely couldn't tell it... Se mere
Virksomheden har svaret
This was my first order from Pact coffee. Several colleagues at work had an Aeropress and subscribed to pact. Very fast delivery of aeropress and coffee at a heavenly discounted price. Coffee is amaz... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Pact Coffee
Skrevet af virksomheden
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Kontaktoplysninger
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, Storbritannien
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arrived promptly in one piece
5. oktober 2026
Besvarelse fra Pact Coffee
Hi Rosalind,
Thank you for taking the time to leave this 5 star review!
We are glad to hear that your order arrived promptly, and in one piece, and we hope you're enjoying our coffee.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Briliant commuication
Briliant commuication.
True to their promise
Would defiantly recommend
5. oktober 2026
Besvarelse fra Pact Coffee
Hi Gavin,
Thank you for taking the time to leave this incredible review!
We are over the moon to hear that you had a positive experience with us where you found our communication brilliant, that we stuck to expectations, and that you would recommend us to others.
We can't wait for you to try more of our delicious coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
My favourite coffee so far
My favourite coffee so far, freshly ground on the day of order, smells and taste gorgeous! Very quick delivery, came next day. Very good company
28. august 2026
Besvarelse fra Pact Coffee
Hey Kitty,
Thanks so much for taking the time to drop us a 5* review!
We truly appreciate your warm words, and hope this is the first of many brews with you!
The Pact Coffee Team
Always happy with Pact.
1. oktober 2026
Besvarelse fra Pact Coffee
Hey there,
Thanks for taking time to leave this wonderful review!
We're so happy you've been enjoying our coffee, and hope there are many more brews to come!
The Pact Coffee Team!
Lovely coffee and fast delivery
Lovely coffee and fast delivery. Will definitely purchase again
24. september 2026
Besvarelse fra Pact Coffee
Hi Joanne,
Thank you for taking the time to leave this amazing review!
We're over the moon to hear that you found our coffee lovely, and that delivery was fast.
We can't wait for you to try more of our coffee!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
I have ordered the Advent calendar for…
I have ordered the Advent calendar for my brother as a Christmas present and it will be delivered at a later date. I have received the Fittler cup and it looks nice. This is also for my brother. I will provide an update at a later date.
24. september 2026
Besvarelse fra Pact Coffee
Hi Nicola,
Thanks so much for taking the time to leave this lovely review! We're thrilled you've ordered an advent with us, and have no doubt your brother will love these gifts! Here's to many more brew!
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Joelle,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you had a positive experience with us, where you found our product and service great.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Simply great coffee and great delivery
Simply great coffee and great delivery. Good value for great coffee.
21. september 2026
Besvarelse fra Pact Coffee
Hi Matthew,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear that you think our coffee and delivery service was great, and that you think our coffee is great value for money.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
I've tried a few coffee subs and Pact…
I've tried a few coffee subs and Pact is the best value for money, scrumptious coffees, flexible deliveries to the day!! Straightforward management, what more do you want 🙏
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Pact Coffee
Hi Alex,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you been enjoying our coffee, and that you think our subscription is the best value for money, is easy to manage, and flexible.
We can't wait for you to try more!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Quick delivery and nice coffee
Quick delivery and nice coffee. Took a few attempts to get the grind setting right on my machine
Nice to be able to seal the bag after topping up the hopper keeping the coffee fresher
9. september 2026
Besvarelse fra Pact Coffee
Hi Mat,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear that your order arrived quickly, and that you enjoyed our coffee.
We're sorry to hear there was an initial issue with getting the grind size right, and if you need any further help, please get in touch with our customer service team at ahoy@pactcoffee.com.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Fast delivery and amazing tasting coffee
29. september 2026
Besvarelse fra Pact Coffee
Hi Marc,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear your order arrived quickly, and that you think our coffee tastes amazing.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Coffee is fine but on social media I…
Coffee is fine but on social media I have asked for discount thats being offered for first time buyers. Ive been ignored as gthey are other comparable companies I need to investigate.
18. september 2026
Besvarelse fra Pact Coffee
Hi John,
Thank you for taking the time to leave this review.
We are sorry to hear that you have not received a reply on your recent query about our discounts.
We'd be keen to look into this for you, so we'd kindly ask you to reach out to our customer service on ahoy@pactcoffee.com.
Warm regards,
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Janet,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear how much you've been loving our coffee - what better way to start a morning than with a delicious cup of coffee.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Sent a totally different coffee…
I ordered Muungano unfortunately it had sold out before my order was forfilled, I was sent Bourbon Cream instead. I wasn't informed of this change or asked if this was a good substitute for me, I was very perplexed when I received a different coffee to what I knew I'd ordered, it wasn't until I emailed to query that my order confirmation and account were different, that I was informed they had substituted it and they hoped I liked their choice! A quick text or email asking if I wanted a substitute, and which one or if I would like to cancel would have been excellent customer service, I appreciate that sometimes there is an unaccounted for shortage but to remove the customers choice on such a personal experience is unacceptable. It has unfortunately left me disappointed and I would be reluctant to order again from Pact.
18. september 2026
Besvarelse fra Pact Coffee
Hi there Ruby,
Thank you for taking the time to share your feedback, and I’m really sorry that we let you down on this occasion.
You’re absolutely right that we should have contacted you before making a substitution. While Muungano becoming unavailable was unfortunately outside of our control, changing the coffee you had specifically chosen without giving you the opportunity to decide whether you wanted a substitute, a different coffee or to cancel was not the right approach. We appreciate that choosing a coffee is a personal experience, and we completely understand why receiving something different without being asked would be disappointing.
We’ve taken your comments on board and will be feeding this back to the team so we can look at how we handle situations like this in future. We really do appreciate you highlighting it, as it gives us an opportunity to improve the experience for our customers.
We’d also really like you to take advantage of our Pact Promise. If you didn’t enjoy the Bourbon Cream you received, please get in touch with us and we’ll be very happy to arrange a replacement with a coffee that you’ll hopefully enjoy much more.
I’m sorry again that we didn’t give you the choice we should have, and that this experience has left you reluctant to order from Pact. We hope we can have the opportunity to put this right for you.
Kind regards,
Kristy
Customer Service Manager
Besvarelse fra Pact Coffee
Hi Melissa,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you had a great experience, specifically delivery and communication.
We look forward to you trying some of our other coffees in the future.
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi Darren,
Thank you for your review.
We are so happy to hear you had such a positive experience with our service and that your delivery was nice and fast.
We look forward to you trying some more of our coffee in the future.
The Pact Coffee team
Besvarelse fra Pact Coffee
Hi Quentin,
Thank you for your review. It's great to hear that you had fast delivery and have enjoyed our coffee.
Its a shame we couldnt quite get to that magical 5* review and would love to hear how we could improve in the future to get there.
We look forward to you trying some of our other coffee in the future.
The Pact Coffee Team
Exceeded expectations my new favorite…
Exceeded expectations my new favorite roast, delivered exceptionally quickly with 2 days of order, fantastic customer service, well worth it and thoroughly recommended
23. september 2026
Besvarelse fra Pact Coffee
Hi there,
Thank you for taking the time to leave this outstanding review!
We are over the moon to hear your experience with us exceeded your expectations, where you enjoyed our coffee, our customer service was fantastic, and your order arrived quickly.
We can't wait for you to try more of our delicious coffees!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Besvarelse fra Pact Coffee
Hi David,
Thank you for taking the time to leave us 5 stars!
We're glad to hear that your order arrived as promised, and we hope you're enjoying it.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
This is the best coffee on the market ❤️
13. juli 2026
Besvarelse fra Pact Coffee
Hi Jules,
Thank you for taking the time to leave this wonderful review!
We are so happy to hear that you think our coffee is the best on the market - it's a pleasure to be able to share our delightful coffee with you.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.