Ownaj Anmeldelser 138

I ordered plushies in October ‘21…the pre-order was suppose to ship in December. Product was not received. When I looked at website it now says Item will ship in January…well it’s now more than half way through February and website still says will ship in January. I emailed a week ago asking the status of the order and have not received a reply from the company. I don’t mind waiting for the order, but it would be nice to at least receive a reply with updated information as to when about the items should ship. I’m just looking for the confirmation that I will receive the items eventually. If I don’t receive a reply soon I will be disputing the order on my card as items not received. Update: They just emailed me back and gave estimated timeframe for shipping. I’ll update with a better rating once Item is received.

Ich habe im Juni 2021 bei ownaj die Plüschtiere von Panda und Bär vorbestellt. Nachdem die Lieferung sich immer wieder verzögert hat und meine Bestellnummer mittlerweile nicht mehr existiert, habe ich ownaj mehrmals eine Mail geschrieben, wo meine Bestellung bleibt. Bis jetzt wurde mir auf keine Mail geantwortet. Da ich schon damals bezahlt habe, besteht auch kein Käuferschutz mehr, das heißt mein Geld ist weg.
Ich empfehle bei ownaj nicht zu bestellen. Der Kundenservice ist das Letzte weil man schlichtweg ignoriert wird.

Jake, Ownaj’s owner, was very polite with my inquiries about the delivery of my ENA plush. I’m very happy to have finally received my order!

What a wonderful experience! Thank you for bringing us such a lovely product!

I have previously ordered from Ownaj once, and despite the delay in delivery, my order came.

Hence I placed an order for a second item (Bear Panda Plush) a few months later for USD35, in June 2021. To date, I have not received any updates regarding shipping and I am no longer able to find my order number under the tracking status. It was previously showing as "Processing" for a few months. The order was meant to be shipped in October 2021. It is now January 2022.

I have since emailed them and left a message under the Contact Us page on their website but have not heard back from them.

I'm frustrated and do not have any idea where to get my item or even a possibility of a refund...

I would caution users on purchasing from this site..

I've bought from Ownaj twice, in February 2021, and September 2021.

The first order went as expected, pre-ordered the plushie and had it shipped in the month it was projected to have been completed.

However, the second order was supposed to be delivered in December 2021. December came and went, and while I saw online that some people had received their plushie, I was none the wiser what was going on with my order as it was still said to be "Processing".

I later found out that Ownaj answered the question as a reply to someone on Twitter, who was replying to the creator of the content which Ownaj was doing the plushie merch for. Apparently, early buyers and express shippers were given priority, with other orders being delayed.

None of this was communicated towards me, and judging on the replies to that tweet, others neither. It seems particularly poor customer care to not inform people of a delay, when that information is clearly available to Ownaj, as are all plushie orders marked as "Processing".

The fact people had to pull this info out of Ownaj through tweeting the creator, who entrusted Ownaj to handle the logistics, is just not on. I am more than willing to wait on the product, but I want to be informed if this is the case. Ownaj clearly has to improve their customer care if they are to grow as a trustworthy company.

I would like to say my experience from ownaj was well worth the wait ,I pre ordered a bear and panda plush back in June I must admit I was a lil worried that I miss my package during delivery but the package came has expected right on time and in PERFECT CONDITION I couldn't be more happy with my new friends bear and panda .

I recently made a purchase with this shop and was very pleased with it! Also, the customer service is fast and friendly. Thank you for your business!

Bought a stein from them, thanks to the stellar work at the usps it was lost in the mail. Ownaj was more than willing and helpful to send out a replacement and it is a quality item.

Had some questions about shipping. Received prompt courteous replies.

I placed an order 47 days ago and that’s the last contact Ive had with this company. Ive emailed, but no response. Does anyone know how to legitimately contact Ownaj?

Great company!
The customer service is wonderful and helped me with issue!
5 stars!

The staff is so nice and the customer support is amazing. They always get back to me immediately. Love them !!!

I ordered a JFJ limited edition plushie for me and my friend. They arrived in a nice bag and pristine condition.
And when USPS sent my package on a trip halfway around the world, the owner Jake was nice and responded fast. He solved the problems quickly and sent a new package the next day.

Will definitely order from them again!

Really happy with my product,
It originally got lost in the mail but contacting support was super easy and very helpful.
Very much recommending ownaj

The multiple times I've ordered, I've had nothing but high quality with no mistakes. Truly awesome!

I've been shopping with Ownaj for quite a while now, mostly to support one of my favorite creators, FlorkofCows. I've bought figures, shirts, plushies, and somehow, even a beer stein of all things! However, several months ago, usps strangely sent my package back to Ownaj, despite it apparently having been out for delivery. After months of wondering when the items would come, thinking maybe they would show up with another order, I finally checked and realized the usps did this, and contacted Ownaj support. Thankfully, their first response was that the items I had purchased would be shipped out ASAP! I know they're a small company working with creators to produce quality fan goods, so I felt glad to know I didn't have to fight to fix the issue.

As to the quality of the products they sell, they've all been high quality, and they've all been packaged well enough to handle the inner bellies of shipping companies, including said beerstein. And in an awesome twist, generally if I buy items along with a pre-order item, any in-stock items will be shipped immediately, rather than waiting for the pre-ordered item.

Jake reached out to me directly after I sent Ownaj support, over the course of 5 minutes, two emails about an order: one requesting some tracking and another to essentially ‘rescind’ the previous email, as I had overlooked that I received my Florkofcows sticker TODAY. 100% user error. And btw, the sticker is freaking awesome.

Jake was clearly thrilled that I had received the product and, knowing that he reached out to me, even when he didn’t have to, says a lot about how he and the company care about their customers.

Highly recommended

Very helpful with my order and very friendly customer service. I needed a refund and it was processed stress free. Much love to the company i hope others don't need a refund for financial reasons so they can enjoy the merch.

I actually forgot about ordering this for my son, he reminded me, I contacted Jake, and got an immediate response, to my surprise.
within a short while the sockman was on his way.
my son was delighted.
gr8 to deal with