We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mere
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Se mere
Virksomheden har svaret
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktoplysninger
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
God
187 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I would like to highly recommend your…
I would like to highly recommend your company ordered Hollywood dressing table absolutely gorgeous for my granddaughters Christmas deliverd 5 days later guaranteed delivery before Christmas she absolutely loves it delivery was brilliant deliverd to the bedroom could not fault one thing from this fantastic company very highly recommend brilliant service from start to finish thank you so much for your service
18. december 2024
Besvarelse fra Orchard Home
Dear Barbara,
Thank you so much for your incredibly kind words and for taking the time to share your experience! We’re thrilled to hear that your granddaughter loves the Hollywood dressing table—it sounds like it made her Christmas extra special!
It’s wonderful to know that our delivery service met your expectations, from the timing to ensuring it was placed exactly where you needed it. We’re delighted that we could be part of such a meaningful gift.
Your recommendation means the world to us, and we’re so grateful for your support. If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
The Orchard Home Team 🌟
Great product and good customer service
5. december 2024
Besvarelse fra Orchard Home
Dear Emma,
Thank you for sharing your positive experience with us! We’re so pleased to hear that you’re happy with both your product and our customer service. Delivering quality and ensuring our customers are looked after is at the heart of what we do, so your feedback means a lot to us.
If there’s anything else we can assist you with or if you have any further thoughts to share, please don’t hesitate to get in touch.
Thanks again for choosing Orchard Home—we look forward to serving you again!
Best wishes,
The Orchard Home Team 🌿
Customer service was good.
Customer service was good.
They were very easy to contact and the item was delivered within the stated time.
11. december 2024
Besvarelse fra Orchard Home
Thank you for your lovely feedback! We’re so pleased to hear you found our customer service helpful and that your item arrived on time. If you ever need anything else, we’re always here to help.
Best wishes,
The OH Team
Very pleasant man who deliveredy coffee…
Very pleasant man who deliveredy coffee table . So pleased with it
11. december 2024
Besvarelse fra Orchard Home
Hi Tracy,
Thank you so much for your kind words! We’re thrilled to hear you’re pleased with your coffee table and that our delivery team made the experience even better. Your satisfaction means the world to us.
Best wishes,
The OH Team
I recently shopped at Orchard Home and…
I recently shopped at Orchard Home and had a generally positive experience. Initially, my order was not as expected, but their customer service was quick to resolve the issue by offering a refund or collection and updating their website photos for accuracy. Communication with the delivery driver was excellent and catered to my preferences, ensuring a smooth and prompt delivery. The items were well-packaged, and the delivery personnel were pleasant and professional. Overall, I'm delighted with my purchase and would definitely shop here again. 🌟🌟🌟🌟
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Mera,
Thank you so much for taking the time to share your experience with us! While we regret that your order initially fell short of expectations, we’re thrilled to hear that our team was able to resolve the matter promptly and to your satisfaction.
We’re especially pleased that our delivery process and team met your needs, and we’re glad to know you were delighted with your final purchase. Your feedback is invaluable in helping us improve and ensures we continue delivering the level of service our customers deserve.
We can’t wait to welcome you back for your next Orchard Home purchase!
Warm regards,
The OH Team
Besvarelse fra Orchard Home
Dear Tracey,
Thank you for your wonderful feedback! We’re thrilled to hear you’re delighted with your purchase and that the delivery was quick and seamless.
We hope you enjoy your product and look forward to welcoming you back to Orchard Home soon!
Best wishes,
The OH Team
Besvarelse fra Orchard Home
Dear Customer,
Thank you for your kind words! We’re delighted to hear that your delivery was prompt and that communication with our driver met your expectations.
We strive to provide a seamless experience, and your feedback lets us know we’re on the right track. We look forward to serving you again soon!
Best regards,
The OH Team
Excellent customer service
Excellent customer service, chair arrived on time, well packaged and nice quality. Unfortunately there was minor damage to one leg, but replied immediately to my email and dispatched a replacement that day. Can't fault them.
28. oktober 2024
Besvarelse fra Orchard Home
Thank you, Anthony, for taking the time to share your experience! We’re pleased to hear that you’re happy with the chair’s quality and our service. We’re sorry about the minor damage on arrival, but we’re glad we could resolve it promptly for you. We always strive to ensure every part of your experience with us is seamless, and it’s great to know we could meet your expectations.
Kind regards,
The OH Team
Great service
Great service! Great company to deal with! Furniture exactly as described on website!Very happy!
6. november 2024
Besvarelse fra Orchard Home
Thank you, Marilyn! We’re delighted to hear that you’re happy with your furniture and that our service met your expectations. Knowing that the items matched your expectations from the website means a lot to us. We look forward to helping you again in the future!
Kind regards,
The OH Team
Delivered early (wasn’t expecting item…
Delivered early (wasn’t expecting item until December), so this was a bonus. Can’t comment on the item as it’s a Christmas gift, but it is packaged well. The young lad delivering was awesome. 10/10 best delivery I’ve ever received. Thank you.
6. november 2024
Besvarelse fra Orchard Home
Thank you for your kind words! We’re so glad to hear that your order arrived earlier than expected and that the delivery experience was top-notch. We’ll pass along your praise to our delivery team – they’ll be thrilled to hear it! We hope the item makes a wonderful Christmas gift, and we’re here if you need any further assistance.
Kind regards,
The OH Team
Lovely product
Lovely product, great quality and fast delivery! Friendly and helpful customer service and an excellent delivery driver. Thank you 👍🏼
4. november 2024
Besvarelse fra Orchard Home
Thank you, Chelsea! We’re so happy to hear that you’re pleased with the product quality, quick delivery, and our customer service. We’ll be sure to share your feedback with our delivery team as well – they’ll appreciate it! Thanks again for choosing us, and don’t hesitate to reach out if you need anything.
Kind regards,
The OH Team
Besvarelse fra Orchard Home
Thank you Zoe for those kind words. We aim to please and it was a pleasure to meet your expectations.
Kind regards
The OH team
Easy to order and excellent delivery
Easy to order and excellent delivery. The object was well packed and came with no faults. Only downside was only 24 hours notice for delivery. Would definitely use this company again
28. oktober 2024
Besvarelse fra Orchard Home
Dear Grant,
Thank you for your kind feedback and for choosing Orchard Home! We’re delighted to hear that you found our ordering process seamless and our product quality to your satisfaction.
We truly appreciate your comment regarding the delivery notice and will take it into consideration to improve our service further. Your experience is important to us, and we’re always aiming to refine our processes to meet the expectations of valued customers like you.
It’s wonderful to know you’d consider us again for future purchases. We look forward to welcoming you back soon!
Regards,
The OH Team
Great product...looks absolutely…
Great product...looks absolutely stunning. Will definitely use again.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Thank you, Param! We’re so happy you love the Gallo Champagne Sideboard. It’s wonderful to hear it’s made such a stunning addition to your space. We can’t wait to welcome you back again soon!
Best regards,
The OH Team
Our lady statue
This Didn't come as expected BUT after emailing they offered to collect or refund some money. They also then changed the pics on their website to a more accurate view.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Thank you for your feedback Nicola! We’re sorry to hear the product didn’t meet your expectations initially, but we’re glad we could resolve the issue. We appreciate your understanding and for pointing it out, which allowed us to improve the accuracy of one of our products for future customers. If you need anything else, don’t hesitate to reach out.
The OH team
The delivery driver communicated with…
The delivery driver communicated with me in the way I liked and worked around me . Very prompt service from the beginning and my item was packaged very well. Would definitely use again. 😊
30. september 2024
Besvarelse fra Orchard Home
Thank you so much for your kind words, Layla! 😊 We’re thrilled to hear that the delivery process went smoothly and that you’re happy with the service and packaging. We look forward to welcoming you back again soon!
The OH Team 🌿
Pleased with the service and products.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Thank you so much for your feedback, Natalie! We’re thrilled to hear you’re pleased with our service and products. Your satisfaction is our top priority, and we’re always here to help if you need anything else. We look forward to serving you again soon!
The OH team
Very pleased with my purchase very…
Very pleased with my purchase very quick delivery man lovely very pleasant I will certainly shop here again thank you so much 😀
23. september 2024
Besvarelse fra Orchard Home
Hello Pauline
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your purchase and that the delivery was quick and pleasant. It’s always great to know that our team provided a lovely experience.
We truly appreciate your support and look forward to welcoming you back for future shopping! If you need anything, don’t hesitate to reach out.
Warm regards,
The OH team
Delivery came today and the delivery…
Delivery came today and the delivery man was a lovely gentleman. Delighted with my purchase.
17. september 2024
Besvarelse fra Orchard Home
Dear Donna,
Thank you so much for your kind words! We’re thrilled to hear that your delivery went smoothly and that you’re delighted with your purchase. It’s wonderful to know that our delivery team provided such excellent service.
If you need anything else in the future, don’t hesitate to reach out. Enjoy your new item, and we look forward to serving you again!
Warm regards,
The OH team
Haven’t received my order
Haven’t received my order, emailed twice with no reply and still no order!
2. september 2024
Besvarelse fra Orchard Home
Dear Deborah,
Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. As per our recent email communication, it appears that our responses may have been directed to your junk or spam folder.
We’re pleased to confirm that we have now received confirmation regarding your order, and it is being processed for prompt delivery. Should you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist.
Thank you for your patience and understanding.
Warm regards,
The OH team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.