We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mere
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Se mere
Virksomheden har svaret
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktoplysninger
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
God
187 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We were kept upto date on our order and…
We were kept upto date on our order and it was easy to use the site.
9. september 2024
Besvarelse fra Orchard Home
Thank you for your positive feedback! We’re thrilled to hear that you found our site easy to use and appreciated being kept up to date on your order. Ensuring a smooth and transparent shopping experience is important to us, and we're glad that it worked well for you.
Besvarelse fra Orchard Home
Thank you for your feedback, and we truly apologize for the inconvenience caused by the incorrect parts. We recognize the stress this may have created, and we worked to correct the issue and send out the correct items as quickly as possible. We're glad that in the end, we were able to get this resolved and achieve a positive outcome for you. While we couldn't meet every request, we appreciate your understanding and will use this as an opportunity to improve our service. Thank you for your patience.
Besvarelse fra Orchard Home
Thank you for your review, Simon! We're glad to hear you found our furniture solid and a good value for money. We take pride in offering both quality and affordability, and your feedback confirms we’re on the right track. Thanks again for choosing us!
The OH Team
Besvarelse fra Orchard Home
Thank you for your lovely review, Andrea! We're delighted to hear that you had an excellent experience with our service and are enjoying your beautiful new product. Your satisfaction means a lot to us!
The OH Team
TERRIBLE COMPANY, NEGLIGENT AND IRRESPONSIBLE
Sent me the wrong parts and refused to compensate me for their negligence, caused me so much stress as paid a handyman 600 and still had to pay him even though he couldn’t fit it together. For a dresser worth 935.99 this is insane! They said they will send the correct parts but I still have to pay the handyman. Asked if I could at least keep the wrong mirror they sent me as well and was told no. Worst company ever, do not shop here
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Unfortunately, and regretfully a mix up occurred in courier transit that resulted in you receiving 1 wrong box out of 4. Upon receiving your email about the issue our team replied within 15mins to firstly apologise for the error and to offer a reasonable resolution of having the incorrect box swapped over for you. Original delivery was made within 2 working days of you placing your order with us. We agreed to have this delivery expedited so that delivery would fall within 10 working days of you first placing your order so that our lead time as promised on site was still honored.
The emails received in response were aggressive despite our best efforts to resolve the issue promptly and professionally. Demands were made for us to pay an incredibly unreasonable amount for 3rd party handyman services of £600 for what is a half hr assembly job with a total of 12 bolts needing fastened. We did not say you had to pay the handyman, this is an agreement between you and a 3rd party, if he has requested you pay for a service he did not provide which was already at a highly inflated rate you must address that with him.
Further demand was made to keep a £400 mirror that was delivered to you incorrectly. Demands were then reinforced by threats to leave negative reviews and comments on your influencer status social media pages.
We as a company are happy to hold our hands up when a mistake has been made and work with customers to resolve in the quickest and most appropriate way. We value customer feedback and take all reviews extremely seriously but when they are weaponised by customers to demand unreasonable requests it is extremely disappointing particularly for a small family run business like ours. We have agreed to resolve the issue and will continue do so in a timely manner working within our terms of service and your consumer rights.
Corner leather like sofa …
To make an honest review the corner sofa I bought it’s really nice for the price it could be wider to sit but it’s very easy to open to bed soo you can comfortably lay down watching tv . I did except leather like material which is usually cold and slippery yet this material it’s warm and soft . It was easy to assemble my husband did within 10 min the delivery came in 6 days yet only issue is there was no communication from the seller at all I asked several time about update for my order yet no email got answer and I got a phone call at 20.30pm from a nice driver that sofa will be coming in 2h which is 22.30pm and having 5 month old baby was a little tricky and I can imagine someone would definitely not able to organise help if they alone with 2h slot . Lucky my husband called cousin to help . Definitely this should be more taken care of cos I expected they letting me know 24h before not 2h before in late evening. Although driver was very good guy and calling me
Couple of Times letting me know there is traffic and he might be late etc . Overall other then the no information about delivery I’m very happy with the purchase and giving them 4stars
29. juli 2024
Besvarelse fra Orchard Home
Dear Angelika,
Thank you so much for your honest and detailed review. We're thrilled to hear that you're enjoying your new corner sofa and that it meets your comfort and quality expectations. We apologize for the communication issues you experienced with the delivery. We understand how important timely updates are, especially with a little one at home. Your feedback is invaluable, and we’ll work on improving our communication process to ensure a smoother experience in the future.
Thank you for choosing OH, and we hope you continue to enjoy your sofa!
Best regards,
The OH Team
Unreliable delivery
Ordered a table at the Ideal Home Exhibition in April and haven’t received it by the end of July. Originally told it would be with us in 2 weeks, then end of June and then it would be with me yesterday. Still no table. Very polite customer service personnel but you can’t believe what they tell you.
26. juli 2024
Uopfordret anmeldelse
Lovely sofa
Lovely sofa! Very fast communication and delivery came quick with no problems at all.
Received confirmation when the item was going to be delivered and a call form the driver to ensure this would suit me.
Amazing, 5 stars ⭐⭐⭐⭐⭐
8. juli 2024
Besvarelse fra Orchard Home
Hi Catarina,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you're enjoying your lovely sofa and that our communication and delivery process met your expectations. We always strive to ensure a smooth and convenient experience for our customers.
Many thanks,
The OH team
Sideboard purchase
Ordered unit it arrived quickly. Unit is beautiful. Maybe bit more update on delivery status would be helpful but otherwise delighted.
26. juni 2024
Besvarelse fra Orchard Home
Thank you so much for your wonderful review! We're thrilled to hear that you love your new unit and that it arrived quickly.
We appreciate your feedback regarding delivery updates. We'll work on improving our communication to keep you better informed in the future.
Thank you for choosing us, and we're delighted that you're happy with your purchase!
Best regards,
The OH team
Love the cabinet 😊
Love the cabinet 😊
Good to deal with
Great delivery service, driver was very polite and respectful also very professionally delivered 👌
However this was definitely an item for a two man delivery especially for health and safety reasons.
The cabinet is extremely heavy and I don't know how or indeed why you would even consider sending out on a one man delivery.
Fortunately my husband was here to help otherwise it would have been almost impossible to deliver
I cannot thank the driver enough, you definitely have a very good employee there 🙂and you must send out another member of crew when delivering such a heavy item
Thank you
Helen Cameron
10. juni 2024
Besvarelse fra Orchard Home
Dear Helen,
Thank you very much for your kind words and detailed feedback. We're thrilled to hear that you love the cabinet and had a positive experience with our delivery service. Our team takes great pride in ensuring customer satisfaction, and it's wonderful to know that our driver left such a good impression.
We sincerely apologize for the oversight regarding the delivery process for such a heavy item. Your feedback is invaluable.
Thank you once again for your thoughtful comments and for bringing this to our attention.
Kind regards,
The OH Team
Besvarelse fra Orchard Home
Hi Lisa,
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate, appreciated our prices, and enjoyed the speedy delivery. Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue providing the best service possible.
If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Best regards,
Orchard Home Team
---
Besvarelse fra Orchard Home
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our product, service, and delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Still not received goods and NO…
Still not received goods and NO response whatsoever.
DO NOT USE THIS COMPANY
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Jess,
We sincerely apologize for the inconvenience you experienced and for the lack of timely communication. We understand how frustrating this has been for you.
We have been in contact with you directly and have worked to rectify the issue. Your satisfaction is our priority, and we appreciate your patience as we resolved this matter.
If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you for giving us the opportunity to address this situation.
Besvarelse fra Orchard Home
Hi Vinod,
Thank you for your kind words and for recognizing the professionalism of our team, especially Chris. We're delighted to hear that you had a positive experience with us and that Chris was able to assist you in a polite and humble manner.
Providing excellent customer service is at the heart of what we do, and we're thrilled that it made a difference for you. If you ever need anything else or have any further feedback, please feel free to reach out. We're here for you!
They still haven’t collected the items…
They still haven’t collected the items yet therefore delaying my refund. They misinformed me about the products. I payed in full on the 7th April.
It will be nearly a month and I’m still out of pocket.
The customer service is very slow and they have no handle on there delivery or collections.
I’m very disappointed.
15. april 2024
Besvarelse fra Orchard Home
Dear Theeba,
Thank you for your feedback. We sincerely apologize for the delay in collecting the items and processing your refund. We understand your frustration and acknowledge that our communication and service did not meet your expectations.
Unfortunately, our policy requires that products be collected and inspected before issuing a refund. However, in this instance, we expedited the process by refunding you on the same day the items were collected, without waiting for the inspection.
We recognize that the overall process took longer than anticipated. Your experience is important to us, and we are taking steps to improve our delivery and collection procedures to ensure a more efficient service in the future.
We appreciate your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact us.
They ignore emails...Bad After Sales Service
I have been trying to contact this company for 3 weeks now about a broken glass on Vanity furniture I got from them. I have sent two emails and even sent a DM on Instagram and they have ignored me. As a customer, this is just appalling and sad. My last resort has been to leave a negative review. Their after sales service is very poor and I would not recommend this company to anyone.
18. april 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Hi Kay Apologies we couldn't rectify this issue for you as we do not have any replacement glass for the item you purchased, and as this was bought in 2021 it is now out of warranty. We were swamped with a huge amount of inquiries directly after the ideal home show so we apologise again for the lateness in replying
Saw them at the ideal home show…
Saw them at the ideal home show and purchased a dining table.
Advised it would be delivered within a week as a kerb side delivery free of charge.
Was updated via email of delivery date and it arrived within lead time as promised and driver was very helpful.
Dining table was good quality and easy to assemble.
Would highly recommend buying from them!
28. marts 2024
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Hi Kate,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found us at the Ideal Home Show and decided to purchase one of our dining tables. It's fantastic to know that our delivery process met your expectations, and that our team kept you informed every step of the way.
We're delighted that you found our driver helpful and that your dining table arrived within the promised timeframe. It's great to hear that you're happy with the quality of our product and that assembly was a breeze.
Your recommendation means the world to us! If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Riser Recliner Chair
Met at the Ideal Home Show and tried the product. Purchased and delivery within one week to Sussex. Very helpful staff.
9. april 2024
Besvarelse fra Orchard Home
Hi Ian,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive encounter with our team at the Ideal Home Show and that you found our product to your satisfaction. It's fantastic to know that you were pleased with our service and that we could deliver your purchase promptly to Sussex.
We truly appreciate your support and are delighted that you found our staff helpful. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Orchard home has failed to deliver the…
Orchard home has failed to deliver the items as arranged.
7. april 2024
Besvarelse fra Orchard Home
Hi Pam as per our emails I'm glad we have been able to rectify this and apologies for the confusion
Riser Reclining arm chair
We bought a riser recliner at the Ideal Home exhibition. The staff were very friendly and helpful without being pushy. They delivered on time and we are pleased with the comfy chair.
31. marts 2024
Besvarelse fra Orchard Home
Thank you for sharing your experience, Leonie! We're delighted to hear that you found our staff friendly and helpful during your visit to the Ideal Home exhibition. It's wonderful to know that your riser recliner was delivered on time and that you're pleased with its comfort. If you ever need anything else, feel free to reach out. Enjoy your comfy chair!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.