We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mere
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Se mere
Virksomheden har svaret
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktoplysninger
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
God
187 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I looked on line for a pair of large…
I looked on line for a pair of large lamps and you had the perfect pair for me. Delivery was good and the lamps are perfect thank you very much
29. maj 2025
Besvarelse fra Orchard Home
Hi Sam
Thank you so much for your kind words! We’re thrilled to hear the lamps were just what you were looking for and that delivery went smoothly. It means a lot to us that you’re happy with your purchase.
Warmest wishes,
The OH Team
The company kept me updated
The company kept me updated when delivery would be, and it was delivered by 2 helpful men. Was very happy with my purchase,and looks lovely in my room.
2. juni 2025
Besvarelse fra Orchard Home
Thank you so much for your kind review! We’re glad to hear you were kept well informed and that our delivery team made the process smooth. We’re even more delighted that you’re happy with your purchase and that it looks great in your room.
— The OH Team
Dont deliver to NI!
Allowed me to place the order then informed me the following day that they do not deliver to NI
13. maj 2025
Besvarelse fra Orchard Home
Hi Mark, Apologies for the confusion we will endeavour to be clearer with our delivery information in the future and sorry again for any inconvenience
Kind regards
The OH team
Besvarelse fra Orchard Home
Thank you so much, Linda! We’re thrilled to hear your delivery arrived swiftly and that your driver made it a pleasant experience. We truly appreciate your kind words and hope you’re loving your new piece. If there’s anything else we can help with, just let us know! – The OH Team 🤍
Customer service excellent
Customer service excellent
Sofa extremely comfortable and excellent value for money
Needed assistance to assemble so that would have been helpful to know prior to delivery
22. april 2025
Besvarelse fra Orchard Home
So glad to hear you’re loving the comfort of your new sofa and felt well looked after by our team! Thanks also for the heads-up about assembly — that’s really useful feedback and something we’ll take on board to improve the experience for future customers.
Many thanks again,
The OH Team
Great service & product
22. april 2025
Besvarelse fra Orchard Home
Thank you so much for the lovely feedback! We’re so glad you were happy with both the service and the product — that’s exactly what we aim for.
Many thanks again,
The OH Team
Nothing received yet
I’m being asked to rate this online retailer but having placed my order 6 days ago I have not yet received the item.
22. april 2025
Besvarelse fra Orchard Home
Hi Tracey,
Thank you for your feedback, and we completely understand your frustration.
Our standard delivery window is 3–10 working days, and we sincerely apologise any confusion caused by the early review request That was an error on our part, and we’re glad to hear everything has since been resolved.
If you have any further questions or need support with your order, please don’t hesitate to reach out. We’re always here to help.
Best regards,
The OH Team
Very quick service I'm happy with…
Very quick service I'm happy with everything I recommend it to everyone, I shall be ordering again
15. april 2025
Besvarelse fra Orchard Home
Thank you so much! We’re really pleased to hear you had a smooth experience and that everything met your expectations. Your recommendation means the world to us — and we’ll be ready and happy to welcome you back for your next order.
Many thanks again,
The OH Team
Highly recommend, excellent personal service
Orchard kept me up to date on delivery. Aftersales service was exceptional as I needed to make a change. They followed up and were very responsive and personal in emails. I would definitely recommend this company, their products and care in after service Annie Challenger
27. marts 2025
Besvarelse fra Orchard Home
Hello Annie
Thank you so much for your kind words — they really mean a lot to us. We’re so happy to hear you felt supported throughout, especially when it came to making a change after delivery. We always aim to keep things personal and responsive, so it’s lovely to know that came through.
Many thanks again,
The OH Team
Good quality sofa
The sofa is fantastic - good quality and easy to assemble. There was an issue with the delivery, and communication could have been better on the day, but I'm overall very happy and would use this company again.
27. marts 2025
Besvarelse fra Orchard Home
Hi Emily
Thanks so much for your lovely review! We’re so glad you’re happy with your sofa — and that it was easy to put together too (always a win!). Sorry again for the delivery issues — we totally get how frustrating that can be and really appreciate your patience. It means a lot that you’d choose us again, and we’ll be here when you’re ready for your next piece.
Thanks again
The OH team
Surprisingly high quality of product
Surprisingly high quality of product.
Please don't be discouraged by slow communication and lack of tracking, the product arrived quickly. They say 3 to 10 days, i had mine after 4
27. marts 2025
Besvarelse fra Orchard Home
Hi Mateusz,
Thank you so much for your kind words! We’re thrilled to hear you were impressed with the quality of your order and that it arrived quickly. We really appreciate your patience regarding communication and tracking—we’re actively working on improving both to make the experience even smoother.
Thanks again for your support and trust!
– The OH Team
Purchased a mirrored unit great quality…
Purchased a mirrored unit great quality and delivered on time
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Thank you, Gloria! We’re so glad you love your mirrored unit and that delivery was smooth. Enjoy your new piece, and we hope to see you again soon! ✨ – The OH Team
Good prompt service
25. februar 2025
Besvarelse fra Orchard Home
Thanks, Graham! I’m glad to hear that the service was up to your expectations. Let me know if you need anything else. The OH team
Efficient delivery
Efficient delivery, was kept informed of delivery. Lovely quality sofa. Well worth the wait
3. februar 2025
Besvarelse fra Orchard Home
Dear Samantha,
We’re so pleased to hear you had a great experience and that you love your new sofa! Your kind words mean a lot to us, and we truly appreciate your patience.
Thank you for choosing us—we hope you enjoy your sofa for years to come!
The OH Team
GVFM
This company have answered my emails promptly and been honest in telling me why the sofa I ordered was taking a bit of time to reach me, which was out of their control.
3. februar 2025
Besvarelse fra Orchard Home
Dear Gary,
We really appreciate your kind words and understanding. Keeping our customers informed is important to us, and we’re glad we could provide clarity on your order. While delays can be frustrating, we truly appreciate your patience and support.
Thanks again for choosing us—we hope you love your new sofa!
The OH Team
I was emailed to say that the my…
I was emailed to say that the my armchair would be with me in the pm (no time given) it arrived in the morning when I was out, also the delivery driver dumped the armchair at the bottom of two flights of stairs. Due to a medical condition I could not lift the box up to my flat, terrible service.
3. februar 2025
Besvarelse fra Orchard Home
Thank you for reaching out. We’re very sorry to hear about your delivery experience. We completely understand how frustrating this must have been for you.
As stated in our delivery policy, our service is kerb to kerb, meaning the courier will deliver to the nearest accessible point rather than inside the property. However, we sincerely apologise for any miscommunication regarding the timing of your delivery and the difficulty this caused.
We work with external couriers, and while we strive to ensure a smooth process, we regret that on this occasion, the service did not meet expectations. We will pass your feedback to our courier partner to help improve their service.
If there’s anything we can do to assist further, please don’t hesitate to let us know.
The OH team
worst customer service ever
This company has the worst customer service I have ever experienced in my life. Jarred is the reason I have cancelled my order. He was insulting and rude throughout the entire unpleasant conversation. I hope to never have to deal with this company again. Terrible.
Update: I emailed 3 days ago with my complaint. Not had an email back. I sent them a message on Instagram. No reply back. This is the worst company I have ever come across in my entire life. Do yourselves a favour and stay well away.
16/02/25. Just thought I would post an update about the reply I recieved. To say that this company has "prioritised" My complaint is a joke.
I've still not has a reply back on any platform. So much for it being a priority.
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Friend of Ted
We are truly sorry to hear about your experience and deeply regret that it has left you dissatisfied. At Orchard Home, we strive to provide excellent customer service.
After reviewing your order, we understand there may have been some confusion regarding the preorder status of the product. To clarify, the preorder information is displayed on our website and confirmed in the email sent after purchase. However, we recognize the importance of clear communication and will use your feedback to further improve how we present this information to our customers.
We would also like to sincerely apologize if you felt insulted or mistreated during your conversation with our team. This does not reflect the high standards of service we aim to uphold. Your feedback will be reviewed internally, and we will ensure appropriate actions are taken to prevent situations like this in the future. We would like to confirm that your order was immediately refunded, even though our pre-order products are clearly stated on our website and we sincerely hope this helps to resolve any inconvenience caused.
Regarding your recent emails and Instagram message, we’re sorry for the delay in our responses. We are currently experiencing a high volume of inquiries, but this is no excuse for not addressing your concerns promptly. Please rest assured that your case is being prioritized, and our team will follow up with you shortly.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services moving forward.
Kind regards,
The Orchard Home Team
Swift service driver very pleasant and helpful. Goods very satisfactory. Would use them again.
Swift service and delivery. Goods arrived when advised. Driver very pleasant and helpful. Would use this company again.
7. januar 2025
Besvarelse fra Orchard Home
Dear Mrs. Vernon,
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that your goods arrived as expected and that our delivery driver provided pleasant and helpful service.
Your satisfaction is our priority, and it’s wonderful to know that we met your expectations. We’re grateful for the opportunity to serve you and would be thrilled to assist you again in the future.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Orchard Home Team 🌿
Excellent service and my order arrived…
Excellent service and my order arrived in perfect condition.
12. december 2024
Besvarelse fra Orchard Home
Dear Kunde,
Thank you for your wonderful feedback! We’re so pleased to hear that your order arrived in perfect condition and that you found our service excellent.
It’s always our goal to provide a seamless experience for our customers, and your kind words mean a lot to us.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Warm regards,
The Orchard Home Team 🌿
I bought from them draw White HollyWood…
I bought from them draw White HollyWood Dressing Table There is a damage in one of the panels of the unit I reserved and than I try to call no any one answer I send email including video and pictures about my issue no any one responded very bad service. I don’t recommend.
12. december 2024
Besvarelse fra Orchard Home
Dear Najm
We sincerely apologise for the inconvenience you’ve experienced and for any frustration caused by the lack of response.
We have checked our records but have not received any emails regarding this issue. Could you kindly resend the email with the video and pictures of the damaged panel? Once we receive the details, we will prioritize reviewing your case and work towards rectifying the issue as quickly as possible.
We truly value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at info@orchard-home.com
Thank you for your understanding.
The OH team
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